Staylime

BACKGROUND

Please describe your company and position.

I am the Cofounder of Sebene

Describe what your company does in a single sentence.

We are a men's clothing retailer. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Staylime to accomplish?

• Build out a website that adhered to our style and brand, accentuated by the underlying Avante Shopify theme.

SOLUTION

How did you find Staylime?

Online Search

Why did you select Staylime over others?

• Pricing fit our budget
• Great culture fit

How many teammates from Staylime were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Staylime team had helped tremendously with our website development goals.  We had requested a custom website that used one of their Shopify themes for our ecommerce site.  The two main deliverables were to create a site that accentuates our brand, and make it intuitive to drive sales. Both deliverables were met and we're extremely pleased with the results. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main outcome is that we're proud of our website - we counted on their web design chops to implement our idea and they executed it quickly and efficiently.  Not only is the team highly efficient with a great eye for design, but also very easy to work with!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

To elaborate on how they are easy to work with, we always knew what they were working on and were very receptive in implementing our feedback, quickly.  The team is very good at setting expectations and delivering on time.  Their support is supurb!  

What was your primary form of communication with Staylime?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out to us was their communication and ability to deliver.  They are so pleasant to work with and are very professional.  They've given us some of the best support we've had in recent memory, and the quality of work speaks for itself - we're extremely pleased with the results!

Are there any areas for improvement or something Staylime could have done differently?

They're doing everything right at Staylime! 

BACKGROUND

Please describe your company and position.

I am the Website Assistant of Plastica Ltd

Describe what your company does in a single sentence.

We manufacture Wooden Pools, Solar, Heat Retention and Winter Debris Covers, Reels, Pool Liners, Relax Water Treatments and Stainless Steel and bespoke parts, such as Ladders and Handrails and in-house ABS pipework and much more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Staylime to accomplish?

• Adapt an existing extension to suit our requirements

SOLUTION

How did you find Staylime?

Referral

Why did you select Staylime over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We already had an existing magento 2 pricing extension from Mageworx which although out of the box was great it didnt fully do what we needed it to.

We requested an extension to be written to extend and work alongside the Mageworx module to enable it to change specific customer pricing depending on product quantities added to their basket and display this on the frontend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although there are no measureable outcomes as this was just a modification to an existing extension, the project was a success as it met our requirements 100%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Staylime have been the perfect partner throughout. The project was delivered in a timely manner and their communication has been fantastic.

At the start of the project they discussed the our requirements fully and gave us a timeframe of the work, throughout the entire project they communicated the status of the work and when delivered encouraged feedback to make sure it was working exactly how we required.

What was your primary form of communication with Staylime?

Email or Messaging App

What did you find most impressive or unique about this company?

Their communication and speed of replying to any contact made were absolutely fantastic.

Are there any areas for improvement or something Staylime could have done differently?

I found my experience with Staylime to be fantastic and i can't suggest any areas of improvement.

BACKGROUND

Please describe your company and position.

I am the Administrator of Deplain srl

Describe what your company does in a single sentence.

We are an e-commerce active in the Design and Lighting market. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Staylime to accomplish?

• Migration from Magento1 to Magento2
• Installation of 3rd part extensions
• Integration of the extensions to the Magento theme

SOLUTION

How did you find Staylime?

• Online Search
• Referral

Why did you select Staylime over others?

Pricing fit our budget

How many teammates from Staylime were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We entrusted a project for migrating a site from Magento 1 to Magento 2, but after nearly a year, we find ourselves having to terminate the collaboration because the migration presents numerous errors. They were supposed to deliver the project in 2-3 months, and it has turned into a never-ending nightmare. They proposed a low starting budget of 3-4k, then they asked for extra many extra payments for everything. They also messed up the integrations of third-party apps. We now have to hand the project over to another agency, which won’t be pleased to continue the work left in this state.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The damage caused by this delay exceeds 100k and will be pursued legally. Beware of this agency; they have left us struggling for months, their office doesn’t even exist, and no one answers the phone. They claim to be Mageworx, but even they disown them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been irresponsible because they abandoned us several times during the course of the project. They only provided partial answers without ever caring about the goal to be achieved. All they knew how to say was that they needed more money, and more money. I think I have been scammed by this agency.

What was your primary form of communication with Staylime?

Email or Messaging App

What did you find most impressive or unique about this company?

nothing

Are there any areas for improvement or something Staylime could have done differently?

No, they were not willing to solve the problems and they started to do not responding to our emails or calls.

Company Responses

The service provider responded on February 20, 2025.

Giovanni, we appreciate all feedback and strive to address concerns professionally. However, we must clarify that your review is misleading.

From the outset, Giovanni knew the project’s complexities and had acknowledged past failed attempts with other agencies. Our team provided a detailed proposal, including a fixed-price option of $48,320, but Giovanni opted for a step-by-step T&M model, approving and funding each task separately.

He refers to unsubstantiated damages but omits that his company paid $6,430.60 in total, contradicting his claims. As the project progressed, tasks were completed strictly within the approved scope and budget. Potential issues related to third-party solutions were explicitly noted as out of scope, and Giovanni was informed that addressing them would incur extra costs.

To reduce costs, Giovanni involved third-party vendors after the initial data migration. They made changes without version control, causing repeated disruptions and compatibility issues. As these challenges arose, Giovanni grew frustrated with the evolving scope and associated costs, shifting responsibility to us as though we had agreed to a fixed-price turnkey project. This escalated into unfounded accusations, demands for free work, and manipulative tactics.

When demands went unmet, Giovanni requested a final delta migration, source files, and a detailed report, which we delivered. He then revoked access and opened multiple PayPal disputes, seeking full refunds despite the services being delivered as agreed.

The disputes we successfully defended further validate that our work was delivered as agreed and that Giovanni’s claims lacked merit. The results of our work remain in use on his project.

We regret that this experience did not meet Giovanni’s expectations, but remain open to any constructive dialogue. Staylime has 15 years of experience delivering complex eCommerce solutions worldwide. While every project has challenges, we stand behind the quality and remain dedicated to the people who bring them to life.

BACKGROUND

Please describe your company and position.

I am the President/CEO of RedemptionSeeds.com

Describe what your company does in a single sentence.

Redemption Seeds is an online eCommerce brand that sells vegetable, flower, herb and ornamental grass seed.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Staylime to accomplish?

• Fix errors from migration to Magento 2 from a different development provider
• Build out new Magento 2 website with extensions
• Optimize site to pass Google Core Web Vitals
• Increase site functionality for best user experience

SOLUTION

How did you find Staylime?

• Referral
• Other

Why did you select Staylime over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Staylime were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Staylime took over our site shortly after a disastrous upgrade migration experience from Magento 1 to Magento 2 with a different development firm. Our initial engagement included stabilization of the site and correcting countless performance errors caused by sloppy and conflicting code from the former developer. 

Upon onboarding with Staylime, our Project Manager, Andrew, identified and outlined a scope of work that included addressing the most critical code issues causing functionality issues, speed impacts, and improving the functionality of our UX. Our project is ongoing, however, the following details a high level overview of our project components: 

• Fix critical errors reported on browser console 
• Restore improperly migrated core files 
• Identify & address core performance issues
• Module installation & upgrades, test for compatibility 
• Upgrade PHP 
• Optimize theme configuration
• Custom code work around to restore layered navigation functionality
• Connect vital tracking, i.e. Google G4 analytics, Pixels, Tag Manager, Schema, etc... 
• Address issues detailed in Google Search Console 
• Update security patches & identify additional security weaknesses & fix 
• Connect Google Shopping 
• Assist with module configurations 
• Optimize site through minification of JavaScript & removing redundant CSS 
• Configure DMARC mail delivery 
• Configure blog & improve security protocol on blog 
• Interface with server company to ensure full optimization for speed gains 

And we are currently working through the list of additional site improvements & enhancements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Initially, Staylime restored proper functionality of our website and with each task they have completed, we have seen net gains in both functionality & speed. Overall performance in Google Core Web Vitals has been our most recent focus. Our site was failing on all key measurements upon onboarding and we are now passing all vital checks on desktop & diligently focused on improving our performance on mobile. All errors reported in the browser console have been fixed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have worked on multiple Magento sites over the past 13 years with more than a half a dozen development firms and several "one off" freelance coders. By far, Staylime is the most professional, dependable, and communicative firm we have ever engaged with. Here are some of the points we feel make Staylime the best in their class: 

• You can expect excellent communication detailing project tasks, work flow and deliverables. 
• They offer an interactive project tracking board that allows you to interface with your project manager over multiple tasks and set priority to your development needs. 
• They literally respond within minutes to urgent issues if your site is down and stay with you through the process to restore functionality. We had a major server side issue during our high season and the Staylime team got it handled immediately allowing us to continue business seamlessly. 
• Our project manager is always available to consult with regarding best options to improve functionality, add features or reprioritize our task workflow. 
• You can expect that your project manager will keep the highest net gain tasks at the top of the list ensuring your development dollars are hard at work to produce actual improvements, not chasing down rabbit holes burning through resources. 
• We have found Staylime to operate with integrity. A rare quality in the development world.

What was your primary form of communication with Staylime?

Email or Messaging App

What did you find most impressive or unique about this company?

We cannot say enough great things about our Project Manager, Andrew. After 13 years working with Magento project managers & developers all over the world, he is seriously a unicorn! Staylime is lucky to have such an amazing team member representing their company!

Are there any areas for improvement or something Staylime could have done differently?

We have nothing but positive feedback to share about Staylime.

BACKGROUND

Please describe your company and position.

I am the Director of EPET LIMITED

Describe what your company does in a single sentence.

Ecommerce store for pet supplies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Staylime to accomplish?

• Development of a custom storefront using the Hyva theme while preserving the existing design.
• Preserve all the storefront functionality during the migration.
• Boost loading speed through optimization techniques for better user experience and search engine visibility.

SOLUTION

How did you find Staylime?

Online Search

Why did you select Staylime over others?

• High ratings
• Staylime is our Long-time partner and we have full trust in them to assist us on a larger projects

How many teammates from Staylime were assigned to this project?

Project Manager, Account Manager & development team of frontend, backend developers & QA specialists

Describe the scope of work in detail. Please include a summary of key deliverables.

Our main objective was to create a custom storefront using the Hyva theme while retaining our brand's familiar design. This involved carefully redesigning the layouts with Hyva's features. Another critical aspect of this particular project was ensuring that all Magento extensions were compatible with the Hyva theme. 

Staylime did a great job of finding suitable alternatives to extensions that didn't provide compatibility modules, and developed custom modules to ensure that no storefront functionality was lost during this migration. Additionally, we aimed to boost the website's loading speed. Faster loading times not only enhance user satisfaction but also lead to higher conversion rates and improved search engine rankings, which we had hoped to achieve using the Hyva theme.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful transition to the Hyva theme, Smooth transition to an alternative hosting server, and continued upgrades & bug fixes for our Magento store.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with the Staylime team was always a great experience. They were on top of things, delivering most items on time. Andrew, our Project Manager, was also really responsive to my needs, requests, and feedback, and his communication was clear and easy to follow, which I really appreciated.

What was your primary form of communication with Staylime?

Email or Messaging App

What did you find most impressive or unique about this company?

Staylime's team are both efficient and effective. They understand the goals we want to achieve and provide expert recommendations to achieve outstanding results, avoiding design pitfalls.

Are there any areas for improvement or something Staylime could have done differently?

Staylime's service has been truly outstanding and has continued to improve over time since we first partnered with them. One area where they could further provide additional value is to offer more suggestions on areas of improvement for our Magento store based on their wealth of experience & expertise.

BACKGROUND

Please describe your company and position.

I am the Owner of Leading Edge Products, Inc.

Describe what your company does in a single sentence.

We are an e-commerce company specializing in engraved and printed glassware.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Staylime to accomplish?

• To solve ongoing site security issues
• To implement some projects related to website improvement

SOLUTION

How did you find Staylime?

• Online Search
• Clutch Site

Why did you select Staylime over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Staylime were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our main need was to solve ongoing site security issues. We were looking to get our Magento site upgraded to the most current version and to take others steps needed to ensure that we would see no more site security issues. We were also looking for a developer with general expertise in Magento. 

In 2022 we were operating a Magento site that was made by another developer. After a bad experience with that company, we were looking for a new partner that could assist with overall improvements and modifications of our Magento site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were extremely pleased that our site security issues were eliminated after Staylime's work was completed. This was largely accomplished through the upgrade to the most current Magento, but our upgrade process was fairly involved. The prior developer had used custom code that was dated and that wasn't compatible with modern Magento. 

Consequently, entire sections of our site had to be removed and reconstructed to allow compatibility. Staylime has since assisted with the implementation of patches as soon as Adobe has released them. Additionally, they assisted with the addition of a more comprehensive scanner that has helped ensure site security. 

Upon conclusion of the work, our security issues completely ended. We have now been able to operate using a fully patched and current Magento site. Additionally, we have seen Staylime succeed with other smaller projects and improvements that we brought to them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication started with telephone, but then quickly went towards email and Trello. It took a little bit to establish a good cadence, but then communication has flowed well. Typically, once a target completion date for given work was established, it has then generally been met.

What was your primary form of communication with Staylime?

Email or Messaging App

What did you find most impressive or unique about this company?

We do feel that Staylime has an impressive command of Magento. In 2022 we had a dated Magento site that needed some help. We didn't wish to change platforms, so we were looking for a company that had expertise in Magento and was willing to work with an existing site. 

And, we have been very pleased with Staylime's demonstrated expertise with the Magento platform. We have also appreciated their flexibility with regards to contracts and work hour allotment. Staylime has been very flexible and has allowed us to set the structure with regards to paid time usage.

Are there any areas for improvement or something Staylime could have done differently?

We did see a couple of lapses with communication early on. However, we openly discussed these with our reps at Staylime, and it became a constructive discussion. I think they are now fully aware of our needs and expectations, and they have made a concerted effort to meet them.

BACKGROUND

Please describe your company and position.

I am the Owner of a retail company

Describe what your company does in a single sentence.

Sales of card and board games

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Staylime to accomplish?

• Development of webshop

SOLUTION

How did you find Staylime?

Online Search

Why did you select Staylime over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Staylime were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed someone to do some custom work and maintenance on our Magento 2 webshop.We have an ongoing conversation to do development and fixes as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A working and up to date webshop

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They respond very quickly and they always deliver what has been agreed to. When I need an ETA they are very good and accurate. Project managment is working flawlessly through mail and trello. So easy to feel included and to follow the projects

What was your primary form of communication with Staylime?

Email or Messaging App

What did you find most impressive or unique about this company?

• Their efficiency 
• So easy to work with one professional project manager that makes sure things is made. 
• Proactiveness to tell me what could go wrong if I ask for something, instead of just making what I ask for and breaking something else 
• communication skills (Have had some bad experiences before with other agencies)

Are there any areas for improvement or something Staylime could have done differently?

They fulfill my needs and expectations. I don't know what it could be.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Darantasia, a company that distributes industrial tools through e-commerce. We use an e-commerce website called Technostok.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Staylime?

I needed a specific interface for our e-commerce website, which required us to customize a particular software.

SOLUTION

What was the scope of their involvement?

Prior to our engagement, I provided Staylime with a dense business requirement description that described my needs as a user. Staylime had to read and understand this document before executing the code. 

Staylime has used a panel of tools and technologies for my project, including Magento, PHP, and JavaScript. The software they’re creating allows users to manage our product’s attributes in a specific way. Since we manufacture industrial tools, we don’t only sell a finished product, but we need to adapt the tools according to the client’s needs. We need to adapt the product before selling it in a given quantity. 

Staylime is currently working on the software’s prototype and expanding its features. We haven’t moved to the production phase since I’m looking for mandatory features in the product’s prototype. Most of Staylime’s service is the warranty of delivering our solution because there have been bugs and glitches that we needed to resolve. 

What is the team composition?

I work with three teammates from Staylime, including web developers and an account manager. 

How did you come to work with Staylime?

Staylime was recommended by one of my extension providers.

How much have you invested with them?

We’ve invested around $2,500 with Staylime. 

What is the status of this engagement?

We began working together in September 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m satisfied with Staylime’s quality of work and the way they interact with me. Staylime’s team is sharp and understands my needs, which are pretty specific. Staylime is knowledgeable on the technical aspect, and when they finalize my product, it will allow my company to sell specific tools to our market.

How did Staylime perform from a project management standpoint?

Staylime meets and respects timelines. I’ve had to modify our original timeline due to some internal constraints, and Staylime has been very resilient in following these changes and deploying the module despite my inner limitations during the R&D phase of the project. 

What did you find most impressive about them?

I’m most impressed with Staylime’s ability to understand my complex needs. I really appreciate their ability to quickly grasp my project’s requirements and convert them into a deployment plan. Staylime also has explained the details of the project’s scope and how they would approach it to ensure it aligned with my needs.  

Are there any areas they could improve?

The only thing for Staylime to improve is their diligence when quoting and providing feedback about the project’s cost. When I request a new functionality, I always ask Staylime to quote the work so I can plan my budget in advance. Other than that, Staylime is doing an excellent job. 

Do you have any advice for potential customers?

I recommend being extremely disciplined when you create a business requirement. Ensure that the solution’s description is exhaustive and that there is no room for interpretation. I also recommend ensuring everything is aligned with Staylime’s team before stepping into the development phase.

BACKGROUND

Please describe your company and your position there.

I'm a partner and founder of a manufacturer of consumer products sold in the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Staylime, and what were your goals?

Updating Magento, already and involved and sometimes difficult proposition, made harder by earlier developers that didn't follow best practices and modified core files. Staylime did it when other couldn't. They did it thoroughly and completely without other issues. Having professional help like this is a lifesaver.

SOLUTION

How did you select this vendor and what were the deciding factors?

We tried other developers and they all failed. We found Staylime through our using Mageworx for extensions. They were right there all the time!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Everyone knew this update to Magento was a bear. We setup a dev server and Staylime immediately realized core files had been tampered with. Once those were fixed the update went smoothly with only very minor issues that were promptly fixed.

How many people from the vendor's team worked with you, and what were their positions?

We communicated with two people, account manager and tech support lead.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our site is updated without issues, it runs faster and we feel we have a real partner going forward.

Describe their project management style, including communication tools and timeliness.

Everything was done via email and while there is a big time zone difference the project went seamlessly.

What did you find most impressive or unique about this company?

They didn't bring any problems into the project, they solved all issues, no blame, they got the work done and done correctly.

Are there any areas for improvement or something they could have done differently?

I can't think of anything. Maybe they could introduce the entire team that would be working on our project but hardly necessary.