What evidence can you share that demonstrates the impact of the engagement?
Our sales went up by almost 20% due to the new design of the website. Staylime does a great job and we’re going to continue working with them. I don’t imagine replacing them. I’ve worked with a couple of different offshore companies and some of them give you exactly what you ask for.
For example, if you ask for a door and a wall, those companies will give you a door and a wall. But if you ask Staylime for a door and a wall, they will give you a wall with a door in it, which is really what you wanted.
They’re self-managing, they understand the goals that you want to achieve, and they will give you really good recommendations about the best way to achieve that result rather than allowing you to make mistakes in your own design.
How did Staylime perform from a project management standpoint?
We handed Staylime the wireframes and didn’t talk for 60 days afterward. They built the entire site on their own and then they brought me in. The team worked well and the first draft they gave us was really good. They come very close to meeting all deadlines, which is something you don't see often in this industry.
What did you find most impressive about them?
They truly understand visual design, which is rare. Other companies will just build something that works, but Staylime knew that, for us, the visual aesthetic was equally as important as the functionality. They rarely delivered something that didn’t look nice.
Are there any areas they could improve?
Sometimes our communication was challenging. Getting answers to questions wasn’t always easy. I like to be made aware of what is going wrong, unlike other customers, and Staylime didn’t necessarily do that.
They would just tell me that they were working on the problem. I wanted to know why something was going wrong because I like to be involved in the problem-solving process. They always solved the problem, so in the end, everything was fine.
Additionally, since they’re in Belarus, they work according to different business hours, which is hard. This means that we’re always a day behind. I asked them if they’d be willing to stay up until 2pm instead, which would provide a lot more overlapping development time.
Do you have any advice for potential customers?
Think big because Staylime can probably build what you want.