Name: Specialty Answering Service
Address: 1006 9th Avenue, King of Prussia, United States, PA, 19406, US
Telephone: 888.532.4794
Rating: 4.7

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Specialty Answering Service is a national outsourcing provider for fast-growing small businesses and some of your favorite well-known brands.

With SAS’s 24-hour live coverage, you’ll never miss a call and customers will love you for it! Try out our service for free for two weeks, give our Sales Team a call at 888.532.4794 to get started!

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
10 - 49
Locations
King of Prussia, PA
Year founded
Founded 1985

No have been added yet...

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 3.9 /5

What Clients Have Said

Specialty Answering Service is noted for its competitive pricing and value for cost, with clients reporting investments ranging from under $10,000 to several thousand annually. Many reviews highlight their efficient service, responsive communication, and the flexibility of their pricing model.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 42 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Specialty Answering Service Review Insights

Overall Review Rating

4.7

Quality 3.9
Schedule 3.9
Cost 3.9
Willing to Refer 4.6

Top Mentions

Review Highlights

Challenges with Script Adherence

Some clients reported issues with the adherence to provided call scripts, leading to inconsistencies in customer interactions and billing disputes due to extended call times.
Professional Handling of Calls

Reviews highlight the professional manner in which calls are handled, reflecting the company's commitment to maintaining a high standard of customer service and client representation.
Cost-Effective Solutions

Specialty Answering Service is frequently praised for providing good value for money. Clients highlight the affordability of their services, which helps reduce operational costs without compromising service quality.
Customizable Service Offerings

Clients value the flexibility in customizing scripts and services to suit their specific needs, allowing for a personalized approach that aligns with their brand and operational requirements.
High Client Satisfaction

Overall, clients express high satisfaction with the service, noting improvements in business operations and customer interactions as a direct result of Specialty Answering Service's involvement.
Responsive Customer Service

Multiple reviews commend Specialty Answering Service for their responsive and attentive customer service, with clients noting their prompt communication and ability to address issues swiftly, enhancing overall client satisfaction.

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Specialty Answering Service Reviews

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Call Center Services
Less than $10,000
Nov. 2023 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They provided excellent service, and I highly recommend them."

Dec 20, 2023

Integrator, Lowery Fencing

William Pinnell

Other industries
Sherman, Texas
1-10 Employees
Online Review

Specialty Answering Service has been hired by a fence installation company to provide call center services. The team is tasked with answering all inbound calls.

Specialty Answering Service has delivered the project on time, meeting the client's expectations. They have communicated frequently and promptly via email, ensuring an effective workflow. Their problem-solving skills have been the hallmarks of their work.

Call Center Services Content Marketing Transcription
Confidential
May - June 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They adhered to the established timelines and were flexible in terms of scheduling."

Jun 28, 2023

Executive Director, Innovative Therapeutic Solutions, LLC

Anonymous

Other industries
Detroit, Michigan
1-10 Employees
Online Review

Specialty Answering Service provided call center support for a wellness company. Their tasks included setting up a script and producing content for scheduling returning customers, among other tasks.

Specialty Answering Service's support significantly improved client engagement and increased returning customers. The flexible team consistently met project milestones and was highly accommodating of changes and new ideas. Above all, the client praised the team's professionalism and patience.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Innovative Therapeutic Solutions, LLC

Describe what your company does in a single sentence.

A wellness, mental health and case management company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Specialty Answering Service to accomplish?

Upgrading our answering service portal
Managing more front-end tasks for the company
Improving customers needs upon initial engagement with company

SOLUTION

How did you find Specialty Answering Service?

Online Search

Why did you select Specialty Answering Service over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Improved engagement and script enhancement
Setting up a script and content for scheduling returning clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved client engagement and rescheduling returning clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adhered to the established timelines and were flexible in terms of scheduling. Very open to changes and very open to new ideas

What was your primary form of communication with Specialty Answering Service?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The patience of Kaila the Project manager

Are there any areas for improvement or something Specialty Answering Service could have done differently?

No.

RATINGS

5.0

Call Center Services Financial Advising & Planning Insurance Services & Brokers
Less than $10,000
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"Specialty Answering Service answers calls in a very professional manner."

May 22, 2023

Partner & District Manager, The Medicare Detectives

Christina Foley

Financial services
Parrish, Florida
1-10 Employees
Online Review

Specialty Answering Service provides call center services for a healthcare insurance broker. The team is in charge of answering phone calls, setting appointments, and monitoring the client's account status.

While it's too early to report on any specific metrics, the client has been pleased with Specialty Answering Service's services. The team handles calls in a very professional manner and responds to any queries and concerns quickly. Overall, they've been a very reliable and responsive partner.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Partner/District Manager of The Medicare Detectives

Describe what your company does in a single sentence.

Health insurance broker

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Specialty Answering Service to accomplish?

Answer the phone when I am not available
Set Appointment for upcoming seminars
Aet Appointments with me.

SOLUTION

How did you find Specialty Answering Service?

Online Search

Why did you select Specialty Answering Service over others?

High ratings
Pricing fit our budget
Great culture fit

How many teammates from Specialty Answering Service were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Specialty Answering Service answers calls in a very professional manner. They set appointments with me as needed. They also keep an eye on my account for me to make sure things are running correctly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

on-going project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

If I have a question about a phone call, the calls are recorded so I can always to my website login and listen to the call. The response rate with SAS is outstanding.

What was your primary form of communication with Specialty Answering Service?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

My phone had no calls come in over a weeks time. They noticed and contacted me. I did not know my forwarding phone number had been canceled due to events beyond my control. Consequently, I was able to make the corrections and the phone started ringing again.

Are there any areas for improvement or something Specialty Answering Service could have done differently?

none

RATINGS

5.0

Customer Service Outsourcing
Less than $10,000
Jan. 2014 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were great."

Apr 28, 2023

Executive, Nu Look Home Design

Anonymous

Other industries
Columbia, Maryland
51-200 Employees
Online Review
Verified

Specialty Answering Service provides after-hours call center services for an exterior remodeling company. The team is responsible for answering phone calls during non-business hours.

Specialty Answering Service answers the client's customers in a timely manner, not leaving them on hold. The service provider uses dashboards for excellent communication and collaboration. The client is delighted with the partnership thus far.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an executive at Nu Look Home Design

Describe what your company does in a single sentence.

Exterior Remodeling Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Specialty Answering Service to accomplish?

After Hours Answering Service

SOLUTION

How did you find Specialty Answering Service?

Online Search

Why did you select Specialty Answering Service over others?

Good value for cost

What was the size of Specialty Answering Service’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a service that could answer our phones during non-business hours.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SAS answers our calls in a timely manner and does not leave out customer on hold.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time and in a timely fashion.

What was your primary form of communication with Specialty Answering Service?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They're use of a dashboard.

Are there any areas for improvement or something Specialty Answering Service could have done differently?

They were great.

RATINGS

5.0

Call Center Services
Confidential
Mar. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"The team is attentive and can consistently resolve technical inquiries and issues."

Apr 11, 2023

Former President, Writing Services Company

Anonymous

Business services
Lancaster, California
11-50 Employees
Online Review
Verified

A professional writing company hired Specialty Answering Service for their call center services. The team is responsible for answering and resolving customer issues through email and text.

Specialty Answering Service has been responsive, knowledgeable, and attentive to the client's needs. The team is highly communicative throughout the partnership, and internal stakeholders are particularly impressed with the vendor's solutions-based approach.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the former president of the company.

Describe what your company does in a single sentence.

Professional writing services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Specialty Answering Service to accomplish?

Answer the phone when I'm not available.
Take messages.
Determine whether to send the messages via text or email.

SOLUTION

How did you find Specialty Answering Service?

Online Search

Why did you select Specialty Answering Service over others?

Other

What was your primary form of communication with Specialty Answering Service?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Answer the phone when I'm not available, take messages, determine priority and send via text or email, as appropriate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Prevent hangups due to voicemail.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Highly responsive, and knowledgeable.

What did you find most impressive or unique about this company?

Like all of us, they have competitors. I contacted several. They won the account because their rep. The team is attentive and can consistently resolve technical inquiries and issues.

Are there any areas for improvement or something Specialty Answering Service could have done differently?

Not yet.

RATINGS

5.0

Call Center Services
Less than $10,000
Sep. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They've exceeded my expectations."

Sep 27, 2022

Owner, Jennifer Lang Financial Services LLC

Jennifer Lang

Financial services
Houston, Texas
1-10 Employees
Online Review
Verified

Specialty Answering Service provides ongoing call center services for a financial services firm. Their main task is to handle incoming and outgoing calls on a regular basis.

The client has been pleased with Specialty Answering Service's efforts. The team works efficiently and approaches each task with a personable attitude. Moreover, they create a smooth workflow by following a ticketing system when handling requests. They're also always ready and available to help.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of an Independent Life Insurance Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service, and what were your goals??

SAS answers our office calls and takes introductory life insurance quote questionare.

SOLUTION

How did you select this vendor and what were the deciding factors?

SAS is a professional service at an affordable price.

Describe the project in detail and walk through their service package, including any calling tools used.

I am setting up a dedicated agent program, providing them with a call list for outbound leads.

Who did you work with and what was the feedback process like?

I worked with Gabe. He helped me in the setup of a new account.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

The service turn around is always quick and friendly.

Describe their project management style, including communication tools and timeliness.

My original contact was outside of normal office hours (3am), so I was able to submit a support ticket and Gabe responded that morning.

What did you find most impressive or unique about this company?

I am impressed most with the SAS dashboard. Once a call is received, I receive a text and an email. I am then able to log into my dashboard and listen to the call, which is the biggest benefit to their service. I can also text the caller back from inside the dashboard or call the caller back all from within the dashboard. So convenient.

Are there any areas for improvement or something they could have done differently?

SAS is great! They've exceeded my expectations. Thanks for always being there.

RATINGS

5.0

"Simply the best!"

Call Center Services
Less than $10,000
Jan. 2020 - Ongoing

3.5

Quality: 3.5

Schedule: 3.5

Cost: 2.5

Willing to Refer: 1.5

"They have been great even when we needed to change the script or change persons on the after-hour call list."

Dec 29, 2020

VP Risk Management, Daily Express

Kristi Smith

Other industries
Carlisle, Pennsylvania
51-200 Employees
Online Review
Verified

Specialty Answering Service provides after-hours call center services for a trucking company. The team works on answering emergency calls from drivers after business hours.

The team's workflow has been praised and described as excellent. Specialty Answering Service has been providing a great service since the project started. The team also works flexibly even when the script is adjusted or people on the call list are changed.

Call Center Services
Less than $10,000
Oct. - Jan. 2020

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They were friendly and helpful in answering our questions."

Oct 2, 2020

Project Lead, Commercial Real Estate Company

Kate Carey

Real estate
Palo Alto, California
201-500 Employees
Online Review
Verified

Specialty Answering Service identified and resolved call routing issues for a multi-tenant commercial real estate company.

The client's issue was resolved by Specialty Answering Services. The workflow between the two parties was smooth.

AR/VR Development
Less than $10,000
June 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their customer service and their abilities stood out."

Jul 23, 2020

Owner, White Glove Property Management

Joseph Garcia

Business services
Dallas, Texas
1-10 Employees
Online Review
Verified

Specialty Answering Service offers after-hours call answering services for a property management company.

The team has continued to provide reliable after-hours answering services, giving internal stakeholders peace of mind. The team maintains an effective workflow.

IT Staff Augmentation
Less than $10,000
Jan. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"SAS has brought a tremendous amount of value to my business."

Apr 10, 2020

President/Lawyer, In Law We Trust, P.A.

John DeGirolamo

Legal
Tampa, Florida
1-10 Employees
Online Review
Verified

A law firm hired Specialty Answering Services to answer phones. They provide answering and calendaring services.

Specialty Answering Services provides value to the law firm. Both services are seamless. It has helped with the conversion of leads.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I own a law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

I did not want to pay a human to sit and answer phones. I needed to put forth a "big firm" feel with an answering service and calendaring/appointment service, without the high overhead.

What were your goals for this project?

I did not want to pay a human to sit and answer phones. I needed to put forth a "big firm" feel with an answering service and calendaring/appointment service, without the high overhead.

SOLUTION

How did you select this vendor?

Multiple calls and reviews

Describe the project in detail.

Answering and calendaring service for my law firm

What was the team composition?

It is virtual. The service staff at HQ is great.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

SAS has brought a tremendous amount of value to my business. I use the answering and calendaring service, and it is seamless. I can honestly say it has helped with the conversion of the leads my marketing team works hard to get.

How effective was the workflow between your team and theirs?

What did you find most impressive about this company?

The senselessness of the service

Are there any areas for improvement?

Nope

RATINGS

5.0

"I am really very happy"

Showing 21-30 of 50 Reviews

Locations (1)

1006 9th Avenue King of Prussia, PA, United States 19406

16 - 20

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Lowery Fence & Patio

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Matt Lowery

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What Clients Have Said

Most Common Project Size

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Highly Rated Similar Providers

Reviews

Specialty Answering Service Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Challenges with Script Adherence

Professional Handling of Calls

Cost-Effective Solutions

Customizable Service Offerings

High Client Satisfaction

Responsive Customer Service

Reviews mentioning:

Specialty Answering Service Reviews

Call Center Services for Fence Installation Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Wellness Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Health Insurance Broker

BACKGROUND

OPPORTUNITY / CHALLENGE

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RESULTS & FEEDBACK

RATINGS

Call Center Services for Exterior Remodeling Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Writing Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Financial Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

After-Hours Answering Service for Trucking Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

After-Hours Call Services for Property Management Co.

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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Answering Service for Property Management Company

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Answering & Calendar Services for Law Firm