Specialty Answering Service

BACKGROUND

Please describe your company and position.

I am the Executive Director of Innovative Therapeutic Solutions, LLC

Describe what your company does in a single sentence.

A wellness, mental health and case management company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Specialty Answering Service to accomplish?

• Upgrading our answering service portal
• Managing more front-end tasks for the company
• Improving customers needs upon initial engagement with company

SOLUTION

How did you find Specialty Answering Service?

Online Search

Why did you select Specialty Answering Service over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Improved engagement and script enhancement
2. Setting up a script and content for scheduling returning clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved client engagement and rescheduling returning clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adhered to the established timelines and were flexible in terms of scheduling. Very open to changes and very open to new ideas

What was your primary form of communication with Specialty Answering Service?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The patience of Kaila the Project manager

Are there any areas for improvement or something Specialty Answering Service could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Partner/District Manager of The Medicare Detectives

Describe what your company does in a single sentence.

Health insurance broker

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Specialty Answering Service to accomplish?

• Answer the phone when I am not available
• Set Appointment for upcoming seminars
• Aet Appointments with me.

SOLUTION

How did you find Specialty Answering Service?

Online Search

Why did you select Specialty Answering Service over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from Specialty Answering Service were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Specialty Answering Service answers calls in a very professional manner. They set appointments with me as needed. They also keep an eye on my account for me to make sure things are running correctly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• on-going project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

If I have a question about a phone call, the calls are recorded so I can always to my website login and listen to the call. The response rate with SAS is outstanding.

What was your primary form of communication with Specialty Answering Service?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

My phone had no calls come in over a weeks time. They noticed and contacted me. I did not know my forwarding phone number had been canceled due to events beyond my control. Consequently, I was able to make the corrections and the phone started ringing again.

Are there any areas for improvement or something Specialty Answering Service could have done differently?

none

BACKGROUND

Please describe your company and position.

I am an executive at Nu Look Home Design

Describe what your company does in a single sentence.

Exterior Remodeling Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Specialty Answering Service to accomplish?

• After Hours Answering Service

SOLUTION

How did you find Specialty Answering Service?

Online Search

Why did you select Specialty Answering Service over others?

Good value for cost

What was the size of Specialty Answering Service’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a service that could answer our phones during non-business hours.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• SAS answers our calls in a timely manner and does not leave out customer on hold.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time and in a timely fashion.

What was your primary form of communication with Specialty Answering Service?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're use of a dashboard.

Are there any areas for improvement or something Specialty Answering Service could have done differently?

They were great.

BACKGROUND

Please describe your company and position.

I am the former president of the company.

Describe what your company does in a single sentence.

Professional writing services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Specialty Answering Service to accomplish?

• Answer the phone when I'm not available.
• Take messages.
• Determine whether to send the messages via text or email.

SOLUTION

How did you find Specialty Answering Service?

Online Search

Why did you select Specialty Answering Service over others?

Other

What was your primary form of communication with Specialty Answering Service?

Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Answer the phone when I'm not available, take messages, determine priority and send via text or email, as appropriate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Prevent hangups due to voicemail.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Highly responsive, and knowledgeable.

What did you find most impressive or unique about this company?

Like all of us, they have competitors. I contacted several. They won the account because their rep. The team is attentive and can consistently resolve technical inquiries and issues.

Are there any areas for improvement or something Specialty Answering Service could have done differently?

Not yet.

BACKGROUND

Please describe your company and your position there.

I am the owner of an Independent Life Insurance Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service, and what were your goals??

SAS answers our office calls and takes introductory life insurance quote questionare.

SOLUTION

How did you select this vendor and what were the deciding factors?

SAS is a professional service at an affordable price.

Describe the project in detail and walk through their service package, including any calling tools used.

I am setting up a dedicated agent program, providing them with a call list for outbound leads.

Who did you work with and what was the feedback process like?

I worked with Gabe. He helped me in the setup of a new account.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

The service turn around is always quick and friendly.

Describe their project management style, including communication tools and timeliness.

My original contact was outside of normal office hours (3am), so I was able to submit a support ticket and Gabe responded that morning.

What did you find most impressive or unique about this company?

I am impressed most with the SAS dashboard. Once a call is received, I receive a text and an email. I am then able to log into my dashboard and listen to the call, which is the biggest benefit to their service. I can also text the caller back from inside the dashboard or call the caller back all from within the dashboard. So convenient.

Are there any areas for improvement or something they could have done differently?

SAS is great! They've exceeded my expectations. Thanks for always being there.

BACKGROUND

Please describe your company and your position there.

VP Risk Management for a heavy haul trucking company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

to handle emergency calls from drivers after normal business hours

What were your goals for this project?

24/7 phone coverage

SOLUTION

How did you select Specialty Answering Service?

I do not know

Describe the project in detail.

I only have one portion of this project - the after hours accident phone service.

What was the team composition?

I do not know

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

they have been great - even when we needed to change the script or change persons on the after hour call list.

How effective was the workflow between your team and theirs?

excellent

What did you find most impressive about this company?

I do not know

Are there any areas for improvement?

no

BACKGROUND

Please describe your company and your position.

Property management for multi-tenant commercial real estate

OPPORTUNITY / CHALLENGE

For what purpose did your company hire Specialty Answering Service?

After-hours answer services

SOLUTION

How did you select Specialty Answering Service?

Existing relationship

Describe the engagement in detail.

Investigate and remedy a potential call routing issue.

What was the team composition?

Mollie was friendly and helpful in answering our questions.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Mollie helped us resolve the issue!

How effective was the workflow between your team and theirs?

Great! very smooth

What did you find most impressive about this company?

Mollie was very helpful

Are there any areas for improvement?

None come to mind.

BACKGROUND

Please describe your company and your position there.

Were a management company and were in need of after hours answering and they have been great.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

Afterhours

What were your goals for this project?

To be able to relax and not have to worry about answering the phone late night

SOLUTION

How did you select this vendor?

Through google online

Describe the project and the services they provided in detail.

They were designed and developed to help us handle after hours calls and to assure if we have an emergency that its handled.

What was the team composition?

They had the system put in place

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They have taken important calls and directed as needed

How was project management arranged and how effective was it?

Very effective

What did you find most impressive about this company?

Their customer service and their abilities stood out.

Are there any areas for improvement?

none

BACKGROUND

Please describe your company and your position there.

I own a law firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

I did not want to pay a human to sit and answer phones. I needed to put forth a "big firm" feel with an answering service and calendaring/appointment service, without the high overhead.

What were your goals for this project?

I did not want to pay a human to sit and answer phones. I needed to put forth a "big firm" feel with an answering service and calendaring/appointment service, without the high overhead.

SOLUTION

How did you select this vendor?

Multiple calls and reviews

Describe the project in detail.

Answering and calendaring service for my law firm

What was the team composition?

It is virtual. The service staff at HQ is great.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

SAS has brought a tremendous amount of value to my business. I use the answering and calendaring service, and it is seamless. I can honestly say it has helped with the conversion of the leads my marketing team works hard to get.

How effective was the workflow between your team and theirs?

SAS has brought a tremendous amount of value to my business. I use the answering and calendaring service, and it is seamless. I can honestly say it has helped with the conversion of the leads my marketing team works hard to get.

What did you find most impressive about this company?

The senselessness of the service

Are there any areas for improvement?

Nope

BACKGROUND

Please describe your company and your position there.

I am the owner of multi corporation, I own at least businesses

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Specialty Answering Service?

I hired SAS to handling my incoming daily telephone calls

What were your goals for this project?

To never miss another call from clients or potential clients

SOLUTION

How did you select this vendor?

I found them on google

Describe the project in detail.

SAS were hired to answer incoming calls

What was the team composition?

Excellent

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had a slight issue in the beginning but Mollie from SAS was awesome in rectifying the issue and I haven’t had any issues since. They were very prompt. They made sure I was satisfied throughout the process. I truly appreciate her and her team

How effective was the workflow between your team and theirs?

Excellent

What did you find most impressive about this company?

Mollie and the team was so prompt and efficient

Are there any areas for improvement?

Just one instead of having calls ring while customers wait to be answered how about playing music instead.