SourceFuse

BACKGROUND

Please describe your company and your position there.

Our company works with partners across the world to support them in child health and development, adolescence sexual and reproductive health and rights, and finding ways to slow down and stop climate change. I am the Campaigns and Communications Officer, overseeing some of the narrative development and strategic engagement we do with partners and stakeholders.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SourceFuse?

Our uploading and publishing of our grants to our website was very manual and slow, with significant space for human error. We wanted SourceFuse to redevelop and automate this system, so that as soon as a grant is contracted internally, information about it would be made available on the website. We were also using Django at the time, and wanted to move onto Wordpress with greater capabilities.

What were your goals for this project?

Automating grant portfolio tool, general website revamp, increased technical infrastructure and reliability for the website.

SOLUTION

How did you select this vendor?

We scoped out several India-based IT service providers, before settling on SourceFuse. We received our top three choices and proposals, and went with the company who understood our needs best, and had previous experience in the field of automation, data management and API interventions.

Describe the project and the services they provided in detail.

They developed a back end website solution to automate our grant portfolio tool, enabling data on our grant-making to be fed into a data warehouse, before being pulled into Wordpress and formatted ready for publishing.

What was the team composition?

One primary contact at SourceFuse, with roughly three other supporting team members.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This system has massively improved our transparency levels and accuracy in reflecting how we invest money publicly. It has also reduced the amount of man hours necessary each week to manually upload and compile information on each grant.

How was project management arranged and how effective was it?

There was one main point of contact at SourceFuse and one main point of contact at our side. It worked well in terms of communication and speed at which things were dealt with. However, there were times when greater eye for detail and thorough checking of work conducted would have been useful, as we would occasionally spot errors that could have been easily dealt with, or were previously already asked about.

What did you find most impressive about this company?

The speed at which changes could be conducted was impressive.

Are there any areas for improvement?

Communication and clarity in requests/changes needed could have been better. At the beginning, we would receive a breakdown of actions after each call, which were great ways of ensuring we were all agreed on next steps. It would have been good if these continued to the end, especially when last minute changes were crucial and there were lots of moving parts.

BACKGROUND

Please describe your company and your position there.

Inventory Source is an Ecommerce Automation company that provides an automation platform to retailers and suppliers, allowing them to work better together. I am the Managing Director, leading all strategic initiatives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SourceFuse?

We have leveraged the Sourcefuse development team for over 10 years to help our US Developers build and maintain our platform. We have also augmented our US support team with a 24x7 Sourcefuse support team.

What were your goals for this project?

The goal of our platform is to provide reliable and quick syncing capabilities for ecommerce merchants who are in need of syncing tens of thousands of products and orders to and from their ecommerce store.

SOLUTION

How did you select this vendor?

They were the only consideration. Their strategic capabilities and domain knowledge were unmatched.

Describe the project and the services they provided in detail.

• New Integration Development: Integrating new trading partners and platforms via API, flat file, and electronic data interchange (EDI) into the core platform.
• Integration Maintenance: Monitoring and optimizing the platform as a whole by leveraging various AWS technologies.
• Product Improvement: Finding ways to increase the speed and reliability of our product's automation to ultimately provide our customers a better service.
• New Feature & Functionality: As our platform scales, working with our leadership teams to find ways to implement the technology necessary for new business goals on our platform. 

What was the team composition?

Support management and 24/7 technical support capacities to provide our customers with assistance while using our product. Development and infrastructure teams to both develop new features, integrations, and infrastructure as our customer base grows and product needs evolve. QA Team dedicated to validate development initiatives as they are completing to ensure customer expectations are met properly. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The SF led development and support provided us new features and functionality (and 24x7 support) that we were able to roll into premium pricing plans, resulting in a 32% increase in ARPU.

How was project management arranged and how effective was it?

The SF team is self sufficient with an organizational structure of managers and leads, taking requirements from the internal team and driving tasks to completion.

What did you find most impressive about this company?

The quality of the team's skill sets and expertise in their respective areas.