Web Development
Confidential
Sep. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 4.0

Cost: 5.0

Willing to Refer: 4.0

"They are personable and easy to talk to."

Jan 31, 2020

Partner, Shoe Retailer

Anonymous

Retail
London, England
Phone Interview
Verified

SoftQuake Systems Pvt. Ltd. developed an e-commerce site for the client and designed an online product catalog. Along the way, they assisted with web design and troubleshooting.

Customers are very satisfied with SoftQuake Systems Pvt. Ltd.’s work. The team is easy to communicate with and turnaround time is fast. They offer high-quality work for competitive prices.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a partner at a British shoe retailer. We produce and sell shoes in the United Kingdom and Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftQuake Systems Pvt. Ltd.?

We needed help with development for our website.

SOLUTION

What was the scope of their involvement?

SoftQuake Systems Pvt. Ltd. performed an extensive web design project which included making a product catalog and assisting with the development of the e-commerce website.

What is the team composition?

I believe we worked with five people.

How did you come to work with SoftQauke Systems Pvt. Ltd.?

A friend recommended that we work with them. They showed us their portfolio and gave us a price estimate up front.

What is the status of this engagement?

We began working with them in September 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

So far, our customers have been very happy.

How did SoftQauke Systems Pvt. Ltd. perform from a project management standpoint?

We communicated through email and WhatsApp. We had a designated project manager who we communicated with directly to streamline the process.

What did you find most impressive about them?

They clearly explained their process and how to fix the problem. They are really fast and the price is really good. They are also very responsive.

Are there any areas they could improve?

They could improve some of their design choices in regards to images and background colors to make things a bit more modern.

Do you have any advice for potential customers?

They are personable and easy to talk to. It is helpful to describe what you need and ask questions so you can understand their skillset.

RATINGS

5.0

SoftQuake Systems Pvt. Ltd.

Blockchain dev || Web & Mob app dev || Web design

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