SoftKraft

BACKGROUND

Introduce your business and what you do there.

I’m the founder, president, and CEO of Center for Innovative Therapy Solutions Inc. (CITS). We develop innovative healthcare SaaS platforms that integrate standardized clinical assessment, digital scoring, professional training, and data-driven measurement solutions for occupational therapy professionals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftKraft?

We wanted to modernize a standardized occupational therapy assessment by transitioning from outdated desktop-based software to a secure, accessible, and scalable web application. We needed a development partner capable of understanding both the technical requirements and the clinical significance of the platform.

SOLUTION

What was the scope of their involvement?

SoftKraft managed the end-to-end design and development of our healthcare SaaS platform, transforming our vision into a fully functional, cloud-based application for occupational therapists and healthcare organizations worldwide.

The scope of work was extensive and included initial discovery and technical planning, UI/UX design, software architecture, frontend and backend development, database infrastructure, and integration of a sophisticated statistical scoring engine.

Major deliverables included an automated online calibration system using standardized assessment videos, a clinical assessment scoring platform, user authentication and account management, subscription billing through Stripe, integration with our learning management training platform, and a multi-tenant organizational dashboard that enables healthcare institutions to manage clinician accounts, subscriptions, and calibration progress.

Given the complexity of the assessment and its underlying measurement system, accuracy, reliability, data security, and an intuitive user experience were extremely important to us. Particular attention was given to scoring accuracy, statistical integrity, data security, and system reliability. SoftKraft worked collaboratively with our team and psychometrician to ensure that the platform's functionality aligned with the underlying assessment methodology.

What made the engagement especially valuable was that SoftKraft's involvement extended well beyond software engineering. They also helped redesign our company website, develop an email marketing campaign, produce a professional promotional launch film, and refine our broader digital marketing and product launch strategy.

Ultimately, SoftKraft provided a comprehensive technology and digital strategy solution. Rather than simply delivering an application, they helped us establish the technical infrastructure, user experience, and digital presence needed to successfully bring our healthcare platform to market.

What is the team composition?

We worked with two teammates from SoftKraft.

How did you come to work with SoftKraft?

I discovered SoftKraft through generative engine optimization (GEO), specifically through ChatGPT. I was researching software development companies with the technical expertise to design and build a specialized healthcare SaaS platform. SoftKraft came up during that research, and after exploring their capabilities and experience, I decided to reach out to discuss my project.

We chose them because of their high ratings and aligned company values.

What is the status of this engagement?

We worked together from April–October 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of the clearest measures of success was SoftKraft's structured, milestone-based development process. Our project was divided into seven milestones, each with clearly defined technical objectives and deliverables.

At the completion of each milestone, SoftKraft provided detailed technical reports documenting the work completed, along with tangible demonstrations of the application's functionality. These often included interactive prototypes, HTML demonstrations, and working software features that I could personally test and evaluate.

This allowed us to measure progress objectively, verify that the agreed-upon requirements were being met, and provide feedback before moving into the next phase of development.

Each milestone was supported by concrete deliverables that I could actually see, interact with, and evaluate. That gave me tremendous confidence in both the development process and the quality of the final product.

Our platform launched in June 2024, so we're still in the very early stages of collecting post-launch performance data. While we've established systems to monitor user adoption, application performance, and reliability, we don't yet have enough data to provide meaningful statistics or identify longer-term trends.

At this stage, our primary focus is on onboarding clinicians and healthcare organizations, ensuring a smooth transition to the new platform, and monitoring its performance. As our user base grows, we'll be in a better position to report measurable outcomes related to adoption, system uptime, and ongoing scoring reliability.

The initial response from clinicians and healthcare organizations has been extremely positive. There's a great deal of excitement surrounding the new platform, particularly because it represents a significant improvement in accessibility and convenience compared to the previous desktop-based software.

One of the most appreciated features is that the application is browser-based, allowing clinicians to access it from their computers, tablets, or mobile devices without installing specialized software. Another particularly valuable feature is its offline functionality, which allows clinicians to continue working without an active internet connection and automatically synchronize their data once connectivity is restored.

These features have been especially well received because they provide greater flexibility for clinicians working in different practice environments. Although we're still in the early stages of adoption, the enthusiasm and feedback we've received so far have been very encouraging.

How did SoftKraft perform from a project management standpoint?

I was extremely impressed with SoftKraft's project management. Their communication, organization, and collaboration were truly top-notch throughout the entire engagement. The team kept me consistently informed, provided regular progress updates, and made themselves readily available for questions, feedback, and discussions.

Our project was technically complex, and while we made some adjustments and refinements along the way, SoftKraft managed the development timeline very effectively and delivered within a reasonable timeframe. I particularly appreciated their structured milestone-based approach, which provided clear deliverables and allowed me to see and evaluate progress throughout the project. Overall, their project management exceeded my expectations, and I couldn't have asked for a better team to work with.

What did you find most impressive about them?

What impressed me most about SoftKraft was their genuine investment in my vision and the success of my business. They didn't simply take my ideas and turn them into software. They took the time to understand what I was trying to accomplish, offered thoughtful recommendations, and helped me refine my ideas into something even better than I had originally imagined.

Their technical expertise was exceptional, but what truly set them apart was the personal attention, collaboration, and genuine care they brought to the entire process. I never felt like just another client or project. I felt like I had a team of talented professionals who were just as invested in the outcome as I was.

They didn't simply build my software. They helped me refine my vision, strengthen my business, and bring something to market that I'm genuinely proud of. That, to me, is what makes SoftKraft truly special.

Are there any areas they could improve?

SoftKraft is exceptionally good at what they do, and their pricing is certainly reasonable and competitive for the level of expertise, quality, and service they provide. However, developing a sophisticated healthcare SaaS platform is a significant financial investment, particularly for a smaller company like mine.

That being said, I genuinely believe the quality of their work justified the investment. I never felt that I was being overcharged or that the team wasn't delivering value. Ultimately, you get what you pay for, and SoftKraft delivered an excellent product with outstanding professionalism and support.

BACKGROUND

Please describe your company and position.

I am the CTO of Paperplanes

Describe what your company does in a single sentence.

An automated direct mail capability creating personalised, targeted campaigns for businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftKraft to accomplish?

• Complete and migrate to a new platform from legacy system
• Engineering Augmentation

SOLUTION

How did you find SoftKraft?

• Online Search
• Clutch Site

Why did you select SoftKraft over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Specialised in the areas we required

How many teammates from SoftKraft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftKraft provided a dedicated team consisting of a Senior-level Backend Developers, supported by DevOps specialists. The project involved migrating our architecture to a scalable SaaS model hosted on AWS. Key technical tasks included refining ETL processes, managing complex data pipelines (using Dagster and Python), integrating third-party design creative tools via API and the orchestration of delivering print ready PDFs to 3rd Party printer facilities

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1) Successful migration of the legacy system to a modern SaaS platform. 
2) Implementation of a fully functional automated testing environment that reduced manual testing overhead.
3) Significant technical improvements in data processing speed and ETL efficiency.
4) Consistency in development velocity and high-quality code delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration is based on a direct-to-engineer model, which works very well for us. While there isn't a dedicated Project Manager (we manage on our side), the communication is proactive and highly transparent. We interact daily via Slack and have productive quarterly catch-ups with SoftKraft's leadership to align on long-term business goals

What was your primary form of communication with SoftKraft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets SoftKraft apart is the "ownership" mindset of their developers. It’s not just about writing code; they act as true partners who challenge our thinking and suggest better technical approaches to save time and costs. They feel like an extension of our team

Are there any areas for improvement or something SoftKraft could have done differently?

Very minor issues;

1) The level of English of the developers is good, fully workable - but not excellent.

2) Sometimes pursue the perfection where a more imperfect setup would be equally suitable. However they are not exposed to the day to day tasks of our business that would inform them to make such decisions.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Trick or Treat, a software company that helps families connect and celebrate together during Halloween, fostering shared experiences and communication.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftKraft?

We needed help building the MVP version of our website.

SOLUTION

What was the scope of their involvement?

SoftKraft developed the front- and backend of our website using AWS. The key functionality of the site was community-voted competitions, event listings, and an interactive map for families to use when trick-or-treating. The team built everything from the frontend, for which they were given designs but had input, to user authentication, including SSO and integration with Mapbox for the map.The key features and integrations delivered included:

• Competitions: end-to-end experience. Users could browse contests, submit entries, gather votes, and share socially in a frictionless flow. Organizers could define rules, prizes, and winners, with moderation tools ensuring brand safety. Notifications re-engaged participants, turning one-time users into repeat contributors. A freemium model with clear upgrade paths (free, standard, premium) drove monetization, while growth loops converted discovery into contributions, competitions, shares, and paid conversions.
• CMS, blog, and SEO/performance marketing. Static pages and dynamic editorial content were managed through a headless CMS (Strapi). The team paired this with a clean information architecture, structured sitemaps, and on-page best practices to boost discoverability. Analytics tags (Google Analytics, Meta Pixel) and tracking events powered performance marketing, while editorial posts kept engagement high between seasonal peaks.
• Admin console and operations. A robust admin console kept day-to-day operations smooth: user and content management, competition setup, moderation workflows (including soft remove/re-add), and basic CRM/communication hooks. Filters, search, and audit trails made it easy for non-technical teams to monitor activity, resolve issues, and launch new community initiatives without developer involvement.
• Trust and safety. The system combined automated checks (image, video, and text screening for NSFW/profanity) with community flagging and moderator controls. Suspicious entries were quarantined for review, ensuring safety scales with peak user surges.
• Referral and influencer/affiliate growth. Integration with a referral layer (e.g., Viral Loops) allowed users to earn tangible rewards for bringing friends. For larger-scale acquisition, the platform supported influencer and affiliate programs (via Awin) with a dedicated partnerships page and streamlined onboarding. Together, these channels reduced CAC, amplified word-of-mouth, and created compounding growth beyond paid media alone.
• Monetization and plans. A freemium model with clear upgrade paths (free, standard, premium) drove monetization. Backed by Stripe for secure payments, promotions, and tax handling, the platform featured gated upgrades (e.g., enhanced discovery, competition boosts) with in-product prompts and discount codes for seasonal offers—turning user excitement into revenue.
• Infrastructure and peak performance. The platform was engineered on AWS ECS with multi-layered auto-scaling, proactive CloudWatch monitoring, and zero-downtime rolling deployments. Advanced performance testing with k6 validated readiness for 1M concurrent users, achieving sub-2-second map load times under extreme loads. A follow-the-sun support model ensured global reliability during the 4-hour peak surge, with cost-efficient off-season scaling.
• White-label architecture. The core was domain-agnostic and easy to rebrand. Map, competitions, CMS, admin, analytics, and payment modules could be configured for new event themes or markets without re-engineering. Localized content, pricing, and messaging allowed rapid expansion, while shared infrastructure and tooling kept total cost of ownership low. It was a turnkey engine for any large-scale, community-driven event.
• Analytics and business intelligence. Comprehensive instrumentation tracked sign-ups, submissions, entries, votes, shares, upgrades, and revenue. Google Analytics provided funnel and attribution insights; aggregated data fed a Power BI dashboard for 360° visibility by region, court, and plan—empowering data-driven decisions on investments, promotions, and pricing.

What is the team composition?

We worked with 2–5 teammates from SoftKraft.

How did you come to work with SoftKraft?

We found them through a referral. We chose them over other options because they were a great culture fit, had good value for the cost, and had company values aligned with ours.

What is the status of this engagement?

We worked together from March 2025–November 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website’s performance during the Halloween period met our expectations in terms of uptime and handling the user numbers.

How did SoftKraft perform from a project management standpoint?

SoftKraft’s project management was very methodical. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Great culture and team. They geniunely seemed to care about the end result and at times went above and beyond to support us including supporting out of hours. 

Are there any areas they could improve?

Their testing could be improved.

BACKGROUND

Please describe your company and position.

I am the CTO of eBillity

Describe what your company does in a single sentence.

eBillity's Time Tracker software enables businesses to track employee hours, breaks, and attendance—reducing manual data entry and administrative. It helps ensure teams are “productive and accounted for,” and syncs neatly with business workflows.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftKraft to accomplish?

Leverage AI to automate manual workflows starting with accurate and context-aware time entry generation, then expand into invoice creation, billing optimization, and other administrative tasks to increase efficiency and reduce human error.

SOLUTION

How did you find SoftKraft?

Online Search

Why did you select SoftKraft over others?

• Company values aligned
• Other

How many teammates from SoftKraft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SoftKraft is responsible for developing an AI-powered microservice that creates time entries by understanding firm data and activity context. The system is designed to reduce repetitive manual entry, minimize errors from mismatched fields, and streamline logging for end users.

The work includes building and deploying a standalone AI API that integrates with eBillity’s main platform and external partner systems, while maintaining secure and scalable architecture. Future scope extends to broader automation such as AI-driven invoice creation and reporting.

Key Deliverables

• AI API Microservice – Standalone backend for parsing prompts and creating accurate time entries.
• Main API Integration – Secure connection with eBillity’s core system for client/project/entity validation.
• Session & Context Handling – Ability to process incomplete inputs, request missing details, and maintain conversation continuity.
• Deployment & Documentation – Production-ready deployments with supporting technical and partner integration guides.
• Roadmap Extensions – Design considerations for next-phase deliverables (invoices, reporting, bulk entries).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project successfully delivered a working AI microservice that creates accurate time entries by parsing client data. Core integrations with the main API were completed, error handling and validation are in place, and end-to-end tests confirmed reliable logging across use cases. These outcomes demonstrate tangible progress toward reducing manual entry and set the foundation for expanding into other automation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with SoftKraft?

Virtual Meeting

What did you find most impressive or unique about this company?

SoftKraft has shown a strong ability to translate complex AI concepts into practical, working solutions quickly, while maintaining clean architecture and solid documentation. Their mix of deep technical expertise and adaptability to our business context stood out as unique, especially in how they tailored the AI to understand firm-specific data.

Are there any areas for improvement or something SoftKraft could have done differently?

Nothing significant comes to mind; the collaboration and output have been strong.

BACKGROUND

Please describe your company and position.

I am the Product Manager of a data software provider.

Describe what your company does in a single sentence.

Provides data and technology that helps operationalizes sustainability in procurement

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftKraft to accomplish?

• Create MVP

SOLUTION

How did you find SoftKraft?

• Online Search
• Referral

Why did you select SoftKraft over others?

Good value for cost

How many teammates from SoftKraft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a comprehensive SaaS platform designed to integrate sustainability into procurement practices seamlessly. The solution will offer various deliverables: 

• Streamlined Importation and Data Analytics: Implement robust methods for effortlessly importing client transactional data. Utilize advanced data analytics tools to process and interpret this data effectively. Present insights through visually engaging graphical representations for easy comprehension. 
• Centralized Management of Supplier, Transaction, and Product Information: Establish an intuitive web interface for efficiently managing supplier details, transaction records, and comprehensive product information. This centralized system will ensure easy access to pertinent data, facilitating informed decision-making. 
• Goal Tracking and Custom Data Addition: Develop versatile features enabling users to set, monitor, and track sustainability goals seamlessly within the platform. Additionally, incorporate functionalities allowing for the inclusion of custom data tailored to specific client needs, further enhancing the platform's adaptability. 
• Automated Questionnaire Distribution: Integrate a feature that automates the distribution of questionnaires to stakeholders, enabling streamlined communication and data collection. This tool will facilitate the gathering of crucial information and feedback vital to sustainable procurement practices. By combining these functionalities within the SaaS solution, our platform aims to empower businesses to align their procurement processes with sustainable practices efficiently and effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully delivered and shipped our product, which has been embraced by three medium-sized organizations in the US. Our clients expressed immense satisfaction with the technology, praising its seamless user experience (UX), and notably, its bug-free environment, which we meticulously developed. Our product's reception among these organizations has been nothing short of exceptional. 
The technology's reliability, coupled with its intuitive user interface and absence of bugs, has garnered enthusiastic feedback from our clients. Their positive response stands as a testament to SoftKraft's commitment to delivering high-quality, dependable solutions that meet and exceed user expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They consistently demonstrated a proactive approach in addressing our needs and promptly accommodated any requested changes. Their responsiveness ensured that any concerns we raised were swiftly resolved, ultimately leading to outcomes that fully met our satisfaction. Their commitment to promptly addressing our queries and adapting to our evolving requirements significantly contributed to a positive and successful collaboration.

What was your primary form of communication with SoftKraft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Highly skilled developers exhibiting proactive initiative by deeply comprehending the domain. Their exceptional communication skills ensure seamless collaboration, coupled with a consistent delivery of high-quality work. They display remarkable agility in swiftly adapting to evolving needs concerning deliverables and products, showcasing their flexibility and commitment to meeting dynamic requirements.

Are there any areas for improvement or something SoftKraft could have done differently?

Initially, invoice tracking posed challenges, but those were swiftly overcome by implementing time sheets. While significant improvements have been made, opportunities for further enhancement lie in more effective communication and streamlined tracking of leaves and holidays.

BACKGROUND

Please describe your company and position.

I am the CEO of Wink Reports

Describe what your company does in a single sentence.

Dashboards and automation SaaS for inventory and field service businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SoftKraft to accomplish?

• Redesign the UX to be elegant and streamlined
• Implement the new UX as a fast and robust front end application

SOLUTION

How did you find SoftKraft?

Online Search

Why did you select SoftKraft over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SoftKraft were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We brought Softkraft in to improve our UX/UI. Our current product is quite old and clunky to use over the years. We focused on the onboarding and report/dashboard creation user flows. We required a completely new design, which went through several rounds of user testing to get feedback. And then once the design was completed, to do the react implementation of the UI using ant design.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

User testing and feedback was fantastic. The new UI is a lot more intuitive, and also scored much better in the visual looks category. Our software now feels like a modern sleek yet powerful SaaS product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Softkraft are a pleasure to work with. They really have the processes fine-tuned and never missed a single meeting. They were very accommodating to fit in with the project management tools and communication apps we already used. As with any project there are occasional small issues which poke up, but Softkraft always took care of it and made me feel like a VIP client.

What was your primary form of communication with SoftKraft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Just all the talent they have on board. Their UX experts and designers are simply out of this world. The best I've ever worked with. And their coding team is the same - their sprint velocity is fast, but without making quality suffer. They are a company of tech experts for other tech experts; they are a joy to work with.

Are there any areas for improvement or something SoftKraft could have done differently?

I don't really think so. For a year long large project I think interactions has stayed remarkably fresh and there is no sign of "project fatigue" from any team members.

BACKGROUND

Introduce your business and what you do there.

I'm the senior operations manager at Kölle Zoo, a pet retailer that runs an online shop. I'm responsible for all IT projects and manage the external interfaces with providers and suppliers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftKraft?

We were building a new online shop and wanted to move our entire operation to the cloud to scale up our operations in the future. Our team was finding a lot of structural deficits in our existing system, and we needed a new provider to help us with the cloud migration.

SOLUTION

What was the scope of their involvement?

At the beginning of the project with SoftKraft, we had a briefing meeting where we outlined our vision for the shop's workflows. We provided SoftKraft with the scope of work, infrastructure layout, data processes, and project expectations. During that briefing, we also provided them with documentation outlining the standard practices we wanted them to follow when coding in PHP and communicating with databases.

Once SoftKraft received our requests, they brought in industry specialists to provide us with the resources we needed. Their cloud engineer gave us a clear cloud framework, and then we interviewed several back- and frontend developers before working with them. 

How did you come to work with SoftKraft?

We wanted a firm that was native to the cloud environment. SoftKraft's services were referred to us by another IT professional who worked with them on another project. 

How much have you invested with them?

We’ve already invested €100,000–€250,000 (approximately $109,000 – $272,000 USD). 

What is the status of this engagement?

Our engagement with SoftKraft began in August 2021, and it's ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In June 2022, we plan to launch the shop and hope to keep SoftKraft for further development projects. Internal IT sourcing is complicated in Europe, and we're pleased with the agency model; we're planning to set up a permanent partnership with SoftKraft. However, I don't have any objective metrics because this development project is all from scratch. 

When we explained our situation and examples of specific problems, SoftKraft responded and rectified our issues within 24 hours. I appreciated their accountability, which contributed to my positive evaluation of our partnership. 

How did SoftKraft perform from a project management standpoint?

We use Asana and email to collaborate with ​​SoftKraft. For our day-to-day communication, we use Microsoft Teams. Outside of that, we have about three meetings and phone conferences during the week. 

What did you find most impressive about them?

SoftKraft is very professional and pays a lot of attention to the quality of their deliverables. They are their own biggest critics — they spot project problems before we can. I value their ability to rectify their mistakes. They aren't expected to perform at 100% every day, and when they don't, they're very transparent. 

Do you have any advice for potential customers?

I'd advise customers to allow SoftKraft to participate in their business process modeling. Customers must share their business goals, motivations, and project ideas — SoftKraft is good at the technical aspect of each project and can also provide insights on how to improve it. 

BACKGROUND

Please describe your company and your position there.

I'm the Head of Talent Development at a leading Fintech company that empowers financial institutions to accelerate their digital transformation through their omni-channel platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SoftKraft, and what were your goals?

We worked with SoftKraft to create an app to upload files to the employee document tab in our HRIS, BambooHR. We would manually upload pdf documents in the app and, based on a unique identifier (employee number), would automatically upload these documents into the individual employee file in BambooHR. With this we are streamlining our administration process as previously we had to manually upload all documents one by one.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found SoftKraft through reaching out to various companies and one of them said they couldn't do the project but referred me to SoftKraft. We selected SoftKraft due to their uncomplicated approach in a way that they could also help us with the maintenance of the app after go-live, without buying recurring maintenance hours.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first went through our requirements in a call and then the SoftKraft project manager made a proposal for how the solution could look like. He always looked out for making steps more automated, even though, due to technical constraints (missing API key on the sending side), we couldn't reach this goal in the end. We had weekly meetings where I learned about the progress and timelines. Once ready, we engaged in testing as well as in a code review and SoftKraft followed up on any issues or change of requests quickly.

How many people from the vendor's team worked with you, and what were their positions?

1 main contact from SoftKraft to work with me, he is the Client and Team Lead.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We uploaded about 800 salary letters into the individual employee files in one go, which helped us to tremendously reduce the manual effort.

Describe their project management style, including communication tools and timeliness.

Project management was great. We communicated through email and had a call once per week. There was transparency on progress, issues and provided different possibilities to fix issues.

What did you find most impressive or unique about this company?

Straight forward, uncomplicated approach. They facilitated great project management.

Are there any areas for improvement or something they could have done differently?

In the end, we required more budget than what we first anticipated. This is because of a change in our requirements to make sure we are compliant with internal requirements through the code review. Nevertheless, this could have been monitored more over time. At the same time, our contact was always transparent in terms of the effort for new features.

BACKGROUND

Introduce your business and what you do there.

I’m the chief development officer of a technology company working in the telecommunications/data-communications space. We have customers with global footprints, and we work with hundreds of technology-related suppliers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftKraft?

We needed help with developing an enterprise application.

SOLUTION

What was the scope of their involvement?

SoftKraft has helped us develop an enterprise application for the community of users who work with us, and they’ve made it extensible and available to customers and two suppliers. They’ve built it within the GitHub environment, using development languages like Python and Django.

Creating this application has been challenging for SoftKraft because they’ve implemented different user workflows. Within this application’s functionality, they’ve also helped us implement processes for data management, data visualization for customers, and content addition for suppliers.

What is the team composition?

We’ve worked with about 12 people from SoftKraft so far. Their core team consists of 7–8 people, including the president and CEO, database engineers, backend developers, and frontend designers.

How did you come to work with SoftKraft?

One of my friends in the technology space recommended SoftKraft to me when I was looking for an offshore development partner. We went through a fairly rigorous review vetting and evaluation process with five different vendors worldwide, including them, looking at their skill sets and how good our dynamic was. Ultimately, we went with them.

How much have you invested with them?

We’ve spent roughly $800,000.

What is the status of this engagement?

We started working together in November 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve set many metrics to keep track of our different milestones, and SoftKraft has always achieved and exceeded those metrics along the way. However, the most successful metric is the value that our new software has given to our company. It took around a year for our software to be known, but our company’s valuation exceeded our expectations tremendously once it did.

When we started this project, we knew that it would require a heavy lift from the UI design side. Our software had to be highly functional while looking very different from other conventional enterprise software pieces. Still, SoftKraft’s engagement in the design process exceeded our expectations. They understood from the beginning our challenges, and they’ve continued to step up to them using different resources and implementing different tools to provide us with what we need.

How did SoftKraft perform from a project management standpoint?

We work on a sprint-based rapid application development model, and the execution of SoftKraft’s work has been within our expected timeframe. Regarding communication,  they’re very candor, and they’ve never hesitated to tell me the truth. They never try to tell me what I want to hear to make me feel good. SoftKraft uses an internal ticket tracking system. Additionally, we communicate via Slack and have regular Google Meet calls.

What did you find most impressive about them?

SoftKraft’s key ability is their reliability; I can always depend on them to achieve what we need to get done. We’ve had some slippage, but they’ve always been very reliable, demonstrating an immense work ethic. Behind their reliability, SoftKraft has their technical skills. They have a depth of resources and capabilities, which is very impressive.

Do you have any advice for potential customers?

Know yourself, your organization, and your objectives, and see if your approach matches with the vendor. SoftKraft is very responsive to their clients’ points of view.

BACKGROUND

Introduce your business and what you do there.

I’m the monitoring and evaluation officer for a research and education organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SoftKraft?

We were looking to develop a web app that could collect information about geopolitical situations in real-time and in a more streamlined fashion.

SOLUTION

What was the scope of their involvement?

SoftKraft developed our web app from scratch and designed a simple UI for it. We didn’t want to put too much emphasis on big, fancy logos; we were more geared towards developing the needed functionalities. 

What is the team composition?

I worked with an administrator, an operations manager, two project managers, and two web developers.

How did you come to work with SoftKraft?

Clutch provided us with multiple options for vendors, including SoftKraft. We conducted an internal selection process and interviewed those vendors. According to our metrics, SoftKraft had the most capacity to think outside of the box. They also showed a good understanding of the requirements. Though they weren’t the cheapest, we decided to work with them simply because they met our standards.

How much have you invested with them?

We spent $10,000.

What is the status of this engagement?

The project lasted from February–December 2021

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SoftKraft had good quality control throughout the engagement. Their team responded quickly to any issues that we would encounter with the beta version of the web app. They also addressed anything that didn’t fit within the scope of work.

How did SoftKraft perform from a project management standpoint?

The project management wasn’t perfect as there were instances of miscommunication. Their team missed the mark a couple of times due to the convoluted nature of our application, but the overall outcome was satisfactory. SoftKraft was open to having different discussions whenever we requested it. 

We communicated via email and phone calls.

What did you find most impressive about them?

Though the initial phases of the development were a bit bumpy, there was never any negativity from SoftKraft. They remained positive and open to feedback, recapturing the essence of our requirements and adjusting their practices accordingly. In that regard, they were very successful. We saw that they were highly dedicated to producing a satisfactory final product.

Are there any areas they could improve?

They should have a structured method of reporting, especially if the client has specific deadlines. This would be better than having to go back and forth on a random timeline.

Do you have any advice for potential customers?

Even if you’re directly in touch with the programmers, don’t hesitate to reach out to their higher management. They’re responsive and able to clearly communicate issues that you’re facing.