Softgems Inc

BACKGROUND

Please describe your company and position.

I am the Independent Consultant of Independent Consultant

Describe what your company does in a single sentence.

I am a consultant who connects clients with IT service providers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softgems Inc to accomplish?

• Getting best ROI from UX
• Better UX

SOLUTION

How did you find Softgems Inc?

Referral

Why did you select Softgems Inc over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Softgems Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to improve the user experience (UX) for an e-commerce platform that involves several key deliverables. First, user research is conducted to understand user needs and preferences, resulting in user personas and an information architecture plan. Wireframes and interactive prototypes are created to visualize the proposed changes. High-fidelity visual design mockups establish the visual identity, and responsive design ensures adaptability across devices.

Usability testing plans and accessibility audits verify the effectiveness and inclusivity of the design. Content strategy ensures that product information is user-friendly. User journey maps highlight critical touchpoints. Interaction design guidelines detail element behaviors, and A/B testing evaluates improvements. Implementation guidelines assist developers in executing the UX changes effectively. 

Post-launch evaluations measure impact, and documentation compiles all materials for reference. Training and knowledge transfer ensure team readiness. Softgems UX team took care of all these very efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Achieved 33% hike in Sales within 2 months of releasing the new UX after development. 
2. Achieved a 40% reduction in the number of clicks for buying a product and streamlined design processes. 
3. The newly designed template management system for newsletter and banner design helped the client to reduce the marketing material creation by 70%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always ready to make any changes, any any hours of the day.

What was your primary form of communication with Softgems Inc?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team lead and the team members were knowledgable on their fields and the management was helpful and proactive in solving any queries.

Are there any areas for improvement or something Softgems Inc could have done differently?

We did not find any such things.

BACKGROUND

Please describe your company and position.

I am the Cloud Engineer of an information technology company

Describe what your company does in a single sentence.

Payments Consulting P brings strong domain understanding of Transaction Acquiring, Switching and Settlement also gives security for existing and emerging payment types like - Credit, Debit, ACH, Prepaid & Gift, Reloadable instruments, eWallets, ecommerce, Top-Ups, Peer-to-Peer, Social payments & Loyalty to name a few across almost all consumer end point devices

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softgems Inc to accomplish?

• Timely Delivery
• Proper Communication
• Quality Work

SOLUTION

How did you find Softgems Inc?

Online Search

Why did you select Softgems Inc over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Softgems Inc were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

AWS-based Payment Gateway implementation and Reward management system. Tech- AWS lambda,Aurora DB,AngularJS,CloudFormation,Jenkins,.Net core,Java,EC2 instance,Docker Team Size- 8+

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. They always timely deliver as per communication. 
2. They manage the work and team. 
3. Available in our timezone. 
4. Provide their best-fitted resources. 
5. All their work passes successfully in code quality scan. 
6. All their work passes successfully in the security scan.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. They have excellently managed offshore and onshore time communication and project management without any hassle. 

2. They always delivered good quality code with proper security measures. 

3. They always respond on time.

What was your primary form of communication with Softgems Inc?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Timely quality delivery with proper security measures and maintaining good communication.

Are there any areas for improvement or something Softgems Inc could have done differently?

None. They are doing great.

BACKGROUND

Please describe your company and position.

I am the Cloud Manager.

Describe what your company does in a single sentence.

It is a global payment processing provider connecting merchants and consumers via credit, debit, ATM, and alternative payment networks. It offers payment processing solutions for brick-and-mortar and ecommerce transactions and gives merchants instant access to 100+ countries, billions of consumers, and trillions of dollars.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softgems Inc to accomplish?

• Secure cloud environemnt
• Inter cloud providers implementation
• Build fully automated DevOps

SOLUTION

How did you find Softgems Inc?

• Online Search
• Referral

Why did you select Softgems Inc over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Softgems Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Multi-cloud-based secure payment gateway and periodic payment processing application. Tech: 

• AWS
• Azure
• GCP
• serverless
• Mysql DB
• CloudFormation
• Jenkins
• .Net core
• Java
• EC2 instance
• Docker 

Team Size: 8+

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• All work passes through successfully in the security scan. 
• Secure the multi-cloud data flow with Payment Card Industry Data Security Standard (PCI DSS) compliance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their in-house project management is good, and they deliver on time. Good

What was your primary form of communication with Softgems Inc?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Knowledge of cloud security
• Variety of cloud tool knowledge, so it helps to choose the right tool
• Timely delivery

Are there any areas for improvement or something Softgems Inc could have done differently?

Noting as such

BACKGROUND

Introduce your business and what you do there.

With Our digital payment solutions, transitioning to brick-and-mortar retail has never been easier. Already have an E-commerce site?

• Convert your WooCommerce store-front into a point-of-sale checkout portal with the Stripe Terminal for WooCommerce plugin

  No website? No problem.

• Convert your Stripe account into a standalone point-of-sale checkout portal with our turn-key digital payment solution 

  Easy setup with the Verifone P400 or BBPOS Chipper card reader

• Our installation and configuration guides walk you through every step, from unboxing your device to your first transaction

  Ready to grow your online business? Start accepting in-person credit card payments today with our  digital payment solutions!

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

• Secure the multi-cloud data flow with PCI DSS compliance.
• Build fully automated DevOps.
• Monitor the security gaps.
•  Smooth Jenkins pipeline setup.

SOLUTION

What was the scope of their involvement? 

• Secure the multi-cloud data flow with PCI DSS compliance.
• Build fully automated DevOps.

Timely delivery and secure environment.

What is the team composition? 

2 Members

How did you come to work with the vendor?

Online search and referral.

How much have you invested with them?

More than 25000 USD

What is the status of this engagement?

It is an ongoing engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

1. All their work passes successfully in code quality scan. 
2. All their work passes successfully in the security scan.
3. Automated Jenkins config for smooth deployment.
4. Secure the multi-cloud data flow with PCI DSS compliance.

How did the vendor perform from a project management standpoint?

1. They always deliver a security-scanned environment.
2. They always communicate what is working and what is done.

What did you find most impressive about them?

Timely environment delivery with proper security measures and maintaining good communication.

• Their knowledge of different cloud environments was highly commendable.
• Their knowledge of different security tools
• Willing to do new things

Are there any areas they could improve?

Nothing as such, the budget bit increased due to lots of research work.

BACKGROUND

Please describe your company and position.

I am the Partner of Hexus Technologies

Describe what your company does in a single sentence.

We connect and facilitate real world business owners to the latest technology and help them scale up

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Softgems Inc to accomplish?

• Timely delivery
• Proper communication
• Quality work

SOLUTION

How did you find Softgems Inc?

Online Search

Why did you select Softgems Inc over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Softgems Inc were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

AWS-based Payment Gateway implementation and Reward management system. Tech- AWS lambda,Aurora DB,AngularJS,CloudFormation,Jenkins,.Net core,Java,EC2 instance,Docker Team Size- 8+

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• They always timely deliver as per communication.
• They manage the work and team.
• Available in our timezone.
• Provide their best-fitted resources.
• All their work passes successfully in code quality scan.
• All their work passes successfully in the security scan.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was very good. All items were delivered on time and response from their side was always prompt .

What was your primary form of communication with Softgems Inc?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They were professional

Are there any areas for improvement or something Softgems Inc could have done differently?

None