SmartSites

BACKGROUND

Please describe your company and position.

I am the General Manager of the company.

Describe what your company does in a single sentence.

Sell High end Fireplaces Online

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• SEO

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Other

How many teammates from SmartSites were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They were brought on board with the specific goal of significantly enhancing our online presence. This entails a multifaceted approach involving the creation of high-quality backlinks and the meticulous optimization of our website to ensure it ranks prominently in search engine results pages (SERPs) and attracts a larger and more engaged audience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I would never recommend this company. We began working with them for SEO in June, and the first deliverables were received in mid-September. We received about 40 directory profiles for $1800 per month. We decided to continue, but when October arrived, they only delivered about 5 new directory profiles. We requested that they stop with the directory profiles and start working on real backlinks. 

Despite this, in November, they provided us with another 4 new directory profiles, all for the same $1800 per month fee. By the end of November, we sent an email to our account manager, Katie, asking to stop creating directory profiles for $1800 per month, but we never received a response.

In mid-December, we decided to terminate the contract. However, they charged us for the month of December and the termination fee, even though we didn't receive any deliverables for December, not even additional directory profiles.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The experience wasn't very satisfactory because the project manager didn't seem to have much expertise in the actual work; they appeared to be more like salespeople. In fact, we learned that the actual workers on the project were subcontractors from Nepal, as the project manager mentioned once, so we had to wait to hear back from them to have an answer to our questions

What was your primary form of communication with SmartSites?

Email or Messaging App

What did you find most impressive or unique about this company?

I would never recommend. One of the most important emails I sent in order to keep them, they never answered. I was hoping to hire an experienced company that knows their job, but it seems like they're more like an extra employee you have to supervise closely to ensure they're not just taking money from your bank account every month.

Are there any areas for improvement or something SmartSites could have done differently?

Communication

BACKGROUND

Please describe your company and position.

I am the Marketing Director of R1 Industries (r1industriesoffroad.com)

Describe what your company does in a single sentence.

We sell parts and accessories for UTV enthusiasts online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Increase website traffic
• Increase online revenue
• Lower customer conversion costs

SOLUTION

How did you find SmartSites?

Referral

Why did you select SmartSites over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Smartsites came in to help us increase our traffic, revenue and LTV our online store:

• connection of Google Analytics 4
• search and keyword discovery and optimization
• competitor research
• audit of creative, copy, ads and accounts
• budget maximization for ppc and social marketing
• new creative, copy, and ad placement
• integration to Google merchant, Microsoft, and other platforms
• audit and optimization of Shopify store -other misc related items

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within first 6 weeks, we have already seen dramatic results over previous year:

• 112% increase in top line revenue
• 48% increase increase in site traffic
• 17% increase in store conversion rate
• 66% increase in total orders
• 21% increase in average order value
• 16% increase in returning customer rate
• reductions in conversion cost
• new customer acquision cost.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Extremely professional.
• Very responsive (even late at night hours).
• Always available and always on top of the metrics.

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Great depth of resources when needed from technical, design, copy, analytics, etc.
• They're extremely knowledgeable in their areas of expertise.
• Organized and professional.
• Zach (google and microsoft) and Benton (Facebook marketing) needed zero time to come up to speed and were have delivered results faster than even anticipated. 

Are there any areas for improvement or something SmartSites could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the director of digital marketing of SorBabes

Describe what your company does in a single sentence.

Sustainable, plant-based frozen treat CPG brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Raising awareness
• Increasing sales
• Increasing leads from a coupon download

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Pricing fit our budget

How many teammates from SmartSites were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Our emerging CPG food/bev brand worked with Zach Everett to oversee our social media ads this summer, specifically working to raise awareness in our key market regions and drive clicks to download a couple of different coupons and digital promotions we ran over the summer, with the ultimate goal of increasing in store velocity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw high numbers of terms of reach and awareness in our ads. With more time and budget, we feel sure we would have been able to lower CPC costs, but ultimately we were still able to get our brand in front of many new eyeballs this summer.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Zach was easy and pleasant to work with and always communicative

What was your primary form of communication with SmartSites?

Virtual Meeting

What did you find most impressive or unique about this company?

For us, we appreciated the flexibility and relatively low cost. As a small brand, this made it feasible for us to work together on a timeline and with rates that worked with our small budget and seasonal business goals

Are there any areas for improvement or something SmartSites could have done differently?

In the future, with a larger budget and more time, we'd have liked to have tested more creative options and additional advertising platforms

BACKGROUND

Please describe your company and position.

I am the President of Nexum Group Inc

Describe what your company does in a single sentence.

We are a debt collection agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Work on Google & Bing Ads
• Upgrade my site and integrate CRM

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Richard has been splicing my ads monthly and adjusting them to get a lower cost to convert. He has created multiple ads, landing pages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The work has been good; takes a while to get the ads right, but it's worth it. Now we are getting many leads daily and good caliber. We will continue on the path. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Richard has been a really good account manager. Super responsive, always listens, and advises on adjustments. Makes me feel like I am not just another number. The guy actually cares and is actively trying to get my numbers better. I feel like we have the same goal, and I can appreciate that.

What was your primary form of communication with SmartSites?

Virtual Meeting

What did you find most impressive or unique about this company?

Richard has been a really good account manager. I have dealt with a few other employees, and they are not bad. It's not Richard caliber, though. No offense, but when I didn't see results or the best results for a few months, I considered trying a different service. I doubt I will find another Richard as an account manager, so he is the reason I stayed. It has paid off, and SmartSites has my continued business.

Are there any areas for improvement or something SmartSites could have done differently?

Probably, but idk what that is

BACKGROUND

Please describe your company and position.

I am an Executive at Wilderwise Inc.

Describe what your company does in a single sentence.

Wilderwise designs and builds two-story tiny homes on wheels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Improve website ranking
• Expand reach through SEO/PPC

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

• High ratings
• Good value for cost

How many teammates from SmartSites were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My marketing team made changes to our website to improve its visibility on search engines, created blog posts with our chosen keywords, created inbound links on reputable sites, and maintained an ongoing ad campaign.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While working with SmartSites, I had an increase in leads coming in daily. We expect to see our numbers improve and sales to convert as we continue on with this marketing project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I was paired with Luke (SEO) and Ashley (PPC). Both account managers were outstanding! They always made themselves available for calls, were thorough in explaining the process, and answered my questions promptly and with care. Each was knowledgable, efficient, professional, and approachable.

What was your primary form of communication with SmartSites?

Virtual Meeting

What did you find most impressive or unique about this company?

They offer a great value for the price, which is within the budget for my small business. My account managers were always thorough and responsive.

Are there any areas for improvement or something SmartSites could have done differently?

Sometimes the blog posts needed several rounds of edits before I felt confident approving them. Improved first drafts could help in making the process more efficient.

BACKGROUND

Please describe your company and position.

I am the Counselor, SAP of Unitive counseling Service

Describe what your company does in a single sentence.

Dot Sap Services, Psychotherapy, and Ketamine Assisted Therapy, Drug Addiction Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Google Ads
• Get more business
• Have more of a presence in KAP and SAP fields

SOLUTION

How did you find SmartSites?

• Online Search

Why did you select SmartSites over others?

• High ratings

How many teammates from SmartSites were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Smartsites helped me with a Performance Max Campaign and Search Campaign

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

14 percent per click rate in first week!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

absolutely

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Kolbe rocks!!!! On the first day of launching my campaign my phone was ringing and it never stopped! I thought Smartsites would help my small business, but I had no idea it was going to be so fast! I can't thank Kolbe enough for being available, for listening to my ideas, and making me feel at ease and confident. I'm making sure this guy does everything for all my business ideas now and Im passing his name along!

He's surpassed anything I could have expected or imagined! I'm excited about work again! Thank you to the bottom of my heart to Kolbe and Smartsites. If you aren't sure whether to pick SmarSites for your business, JUST DO IT!!!!! YOU won't regret it!!!! Everyone is amazing there!! But, Kolbe is the best!!!!!!

Are there any areas for improvement or something SmartSites could have done differently?

Nope! Perfection!

BACKGROUND

Please describe your company and position.

I am the Sales of Choice Extraction

Describe what your company does in a single sentence.

We are a hemp processor and manufacturer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Increase online visibility and presence
• Increase Ecommerce Sales
• Gain Brand Identity and Traction online

SOLUTION

How did you find SmartSites?

Referral

Why did you select SmartSites over others?

• Referred to me
• Best Visual Proposal with best explanation of work to be done

Describe the scope of work in detail. Please include a summary of key deliverables.

Search engine optimization (SEO) which may include, but is not limited to:

• One Time:
  • Keyword & Competitor Research
  • Website Plan (URLs, Headers, Titles, Metas)
  • Technical SEO Audit
  • Citation Audit, Broken Links Checks, Backlink Audit & Link Building Strategy
  • Google and Bing Maps setup
  • Google Search Console and Bing Webmaster tools setup
  • 25 hours website development
• Monthly:
  • 50 hours SEO (Offsite Links & Onsite Pages) Marketing Reports, Performance Tracking and Analysis.

Client retains full ownership of all work performed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We just finished our first month with SmartSites so measurable outcomes are hard to pinpoint right now but I will say our business profile and google presence has definitely changed and is visible/ credible now. I also was really happy with the Blog Posts that they wrote for us.

Being honest.. I was not very confident in what we were going to receive as we are a very niche market and there is a a lot of confusion between hemp and marijuana and it is very important that it is explained properly. However, the team that worked on our blogs proved me wrong and they were EXCELLENT! Not only are we hitting the keywords that we were after, but the overall educational aspect of the blogs is perfect and is definitely a piece that we have been missing!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ryan has been great! She includes me when needed and always makes herself available when needed!

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The pitch was great, I met with probably 6 other SEO companies before making my choice and SmartSites gave the most visually informative presentation that made this understandable for myself and my boss. The company my husband works for also used SmartSites and has really great feedback about his experience.

Are there any areas for improvement or something SmartSites could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am a Salesperson at Manahawkin Kia

Describe what your company does in a single sentence.

We are a Car Dealership for KIA, Selling New and Used/Certified Pre Owned.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Increase Sales
• Increase oppertunities
• increase revenue

SOLUTION

How did you find SmartSites?

• Online Search
• Referral

Why did you select SmartSites over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for the "SmartSites" involves a comprehensive range of tasks and responsibilities aimed at enhancing the online presence and engagement of our brand. The company is responsible for managing our social media accounts, creating and curating content, and implementing effective strategies to increase brand awareness and drive user engagement. Key deliverables of the "SmartSites" company include: 

• Content Creation: The company will be responsible for developing high-quality and engaging content tailored to our target audience. This includes creating visually appealing graphics, writing compelling captions, and sourcing relevant content to share with our followers. 
• Social Media Management: The company will handle the day-to-day management of our Facebook and Instagram accounts. This includes monitoring comments, messages, and interactions, responding to inquiries, and ensuring a consistent brand voice and tone across all posts. 
• Posting Schedule: The social media company will develop a posting schedule that outlines the frequency and timing of content updates. They will strategically schedule posts to maximize reach and engagement, taking into account peak user activity times and trends. 
• Analytics and Reporting: The company will track and analyze key performance metrics to evaluate the success of our social media efforts. They will provide regular reports detailing the growth of our follower base, engagement rates, reach, and other relevant metrics. These insights will help us refine our social media strategy and make data-driven decisions. 
• Community Management: The social media company will actively engage with our online community by responding to comments, messages, and reviews. They will foster a positive and interactive environment, addressing any concerns or issues promptly and professionally. 
• Ad Campaigns: As part of their responsibilities, the company will create and manage targeted advertising campaigns on Facebook and Instagram. This may include developing ad creatives, defining target audiences, setting budget parameters, and monitoring ad performance. 

Overall, the scope of work for the "SmartSites" encompasses content creation, community management, social media strategy, analytics and reporting, and ad campaign management. By delivering on these key responsibilities, the company aims to enhance our brand's online visibility, engagement, and ultimately drive business growth through effective social media marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project with SmartSites have demonstrated significant progress and success in several key areas. The company's expertise in social media management, content creation, and strategic advertising campaigns has contributed to tangible improvements in our online presence and overall marketing performance. 

• Increased Follower Base: With SmartSites' assistance, we have experienced a notable growth in our follower base across both Facebook and Instagram. This increase in followers indicates an expanded reach and a growing online community for our brand. 
• Enhanced Engagement Rates: Through their effective content creation strategies and community management efforts, SmartSites has successfully boosted engagement rates on our social media platforms. This can be measured by the number of likes, comments, shares, and overall interactions with our posts. 
• Improved Reach and Impressions: The strategic posting schedule implemented by SmartSites, considering peak user activity times and trends, has resulted in improved reach and impressions of our social media content. This can be measured by the number of users who have seen our posts and the overall visibility of our brand. 
• Higher Click-through Rates (CTR): By developing targeted ad campaigns, SmartSites has helped us achieve higher click-through rates, indicating increased interest and engagement from our target audience. This metric demonstrates the effectiveness of their ad strategies and their ability to drive traffic to our website or specific landing pages. 
• Increased Website Traffic: The successful implementation of social media marketing strategies by SmartSites has led to a measurable increase in website traffic. Through analytics and reporting, we have observed a higher number of visitors referred to our website from social media platforms, indicating improved online visibility and user engagement. 
• Conversion and Sales Growth: SmartSites' efforts in crafting compelling content and targeted advertising campaigns have also contributed to an increase in conversions and sales. By driving qualified traffic to our website and engaging users through social media channels, they have played a crucial role in our business growth and revenue generation. 
• Data-driven Decision Making: SmartSites' comprehensive analytics and reporting capabilities have provided us with valuable insights and data to inform our social media strategy. Their regular reports have allowed us to track progress, identify areas of improvement, and make informed decisions based on key performance metrics. 

These measurable outcomes collectively demonstrate the progress and success achieved through our collaboration with SmartSites. Their expertise in content creation, social media management, and strategic advertising has positively impacted our brand's online visibility, engagement, and overall business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SmartSites' project management approach has been commendable in several aspects: 

• Timely Delivery: SmartSites has consistently delivered items according to the agreed-upon timelines. Whether it was content creation, social media posts, or ad campaigns, they have been prompt in meeting deadlines. Their adherence to the schedule has helped us maintain a consistent online presence and ensured the timely execution of our marketing strategies. 
• Proactive Communication: Throughout the project, SmartSites has maintained open and proactive communication channels. They were attentive to our needs and took the time to understand our goals, target audience, and brand guidelines. Their team consistently kept us informed about the progress of various tasks, sought clarifications when needed, and provided regular updates on the project status. 
• Responsive to Needs: SmartSites has been highly responsive to our needs and requirements. They have shown a willingness to adapt their strategies and tailor their approach based on our feedback and evolving objectives. Whenever we had specific requests or modifications, they promptly addressed them and ensured that our expectations were met. Their flexibility and responsiveness have been invaluable in delivering a customized solution that aligns with our brand vision. 
• Proactive Problem Solving: In addition to being responsive, SmartSites has demonstrated a proactive approach to problem-solving. They anticipated potential challenges and provided proactive solutions to mitigate them. Whenever unexpected issues arose, they promptly communicated the situation, proposed alternatives, and worked collaboratively with us to find the best course of action. Their proactive problem-solving mindset helped us overcome obstacles efficiently and stay on track. 
• Attention to Detail: SmartSites' project management has exhibited a strong attention to detail. They have shown meticulousness in their content creation, ensuring accuracy, relevance, and brand consistency. From crafting compelling social media posts to designing effective ad campaigns, their commitment to quality and attention to even the smallest details have resulted in polished and impactful deliverables. 

Overall, SmartSites' project management has been exemplary. They have consistently delivered items on time, displayed proactive communication, and remained responsive to our needs and requests. Their attention to detail and problem-solving skills have greatly contributed to the success of our collaboration. We highly appreciate their professionalism, dedication, and the exceptional level of service they have provided throughout the project.

What was your primary form of communication with SmartSites?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found several aspects of SmartSites to be impressive and unique. Here are the highlights: 

1. Expertise in Social Media Management: SmartSites' extensive knowledge and expertise in social media management stood out to me. Their team demonstrated a deep understanding of various platforms like Facebook and Instagram, including the latest trends and best practices. 
2. Comprehensive Services: What sets SmartSites apart is their ability to offer a comprehensive range of services related to social media. From content creation to posting schedules, analytics and reporting, community management, and even ad campaigns, SmartSites covers all aspects of social media management under one roof. This level of integration and coordination makes working with them efficient and convenient. 
3. Customized Content Creation: I was impressed by SmartSites' ability to create tailored and engaging content for our social media platforms. They took the time to understand our brand, target audience, and industry, ensuring that the content they produced aligned perfectly with our goals and resonated with our followers. 
4. Data-Driven Approach: SmartSites' emphasis on data and analytics is commendable. They provided detailed reports and insights on the performance of our social media campaigns, enabling us to make informed decisions and optimize our strategies. This data-driven approach helped us achieve better results and measure the effectiveness of our social media efforts. 
5. Proactive Community Management: The team at SmartSites actively managed our social media communities, engaging with our followers and responding promptly to their queries and comments. Their proactive approach helped us foster a strong connection with our audience, enhancing brand loyalty and customer satisfaction. 
6. Effective Ad Campaigns: SmartSites' expertise in running targeted ad campaigns on social media platforms was impressive. They helped us reach our desired audience and achieve our advertising goals, whether it was increasing brand awareness, driving website traffic, or generating leads. Their strategic approach and attention to detail ensured that our ad campaigns delivered measurable results. 

Overall, SmartSites' expertise, comprehensive services, customized content creation, data-driven approach, proactive community management, and effective ad campaigns make them a standout company in the field of social media management. I highly recommend their services to any business looking to elevate their social media presence and achieve tangible results.

Are there any areas for improvement or something SmartSites could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Chief Marketing Officer of Dixie Belle Paint

Describe what your company does in a single sentence.

Wholesale and manufacturer Chalk paint, mineral paint, clay paint and other DIY products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SmartSites to accomplish?

• Optimize SEO on our website

SOLUTION

How did you find SmartSites?

Online Search

Why did you select SmartSites over others?

Pricing first our budget, Great culture fit, Good value for cost, Company values aligned

What was the size of SmartSites’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Optimizing SEO, doing some web development,helping with site speed too.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Created backlinks
• Created Blog material
• Optimizing meta descriptions
• Ongoing project, more to come

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very responsive, communicate regularly, easy to work with, this is an ongoing project but so far we are thrilled with them.

What was your primary form of communication with SmartSites?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

We hired Smartsites after a very thorough research of many SEO companies. We are so happy we've chosen them. They are so attentive and keep us updated constantly. What I really like about them is that they always say that it is "our" website that we are optimizing for SEO. The fact that they act like it is their own makes us feel like the do the work as if it were for themselves. We are truly a team!! Thank you Smartsites for all you are doing for us.

Are there any areas for improvement or something SmartSites could have done differently?

no

BACKGROUND

Please describe your company and your position there.

Royale Coffee Company is a wholesale specialty coffee roasting company serving the food service industry. The company is expanding into retail sales through an on-line store and e-commerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SmartSites, and what were your goals?

We rebranded and launched an online store and hired SmartSites for Google PPC activity. The goal was to create advertising that was competitive and resulted in a steady flow of traffic to the site.

SOLUTION

How did you select this vendor and what were the deciding factors?

Interviews and quotes were obtained from several vendors. SmartSites was chosen based on customer service, reputation, and price.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Royale Coffee Co is new to e-commerce, so the project started from ground zero. At first, a survey was conducted to gather company background, product information, target markets, etc. Next, accounts were established on various Google Business platforms, social media, etc. Then SmartSites created the ads and campaigns, and we were off and running in just a few weeks.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a Project Manager who was responsible for all elements of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The measurables were site impressions, clicks, and conversions. Additional analytics were used to determine ad effectiveness.

Describe their project management style, including communication tools and timeliness.

The Project Manager was responsible for all aspects of the account. They were helpful to answer any question and to carefully explain the process and metrics. Answers and reports were timely and relevant.

What did you find most impressive or unique about this company?

Their level of knowledge was impressive. Their responsiveness was excellent, and they were delightful to work with.

Are there any areas for improvement or something they could have done differently?

I would have liked to see more research and conclusions in the data to drive course corrections.