Smart Mobile House

BACKGROUND

Introduce your business and what you do there.

We are the IT department for an international tobacco manufacturer. We assure that our clients have access to stabilized solutions.

I am the service manager in charge of some of the solutions delivered for my company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Smart Mobile House?

I am responsible for development of collaboration and commercial applications used by our company. We have used Smart Mobile House in those areas. Apple had released iOS 8 and we needed to rewrite our existing applications in order to conform to the new standard.

SOLUTION

What was the scope of their involvement?

Smart Mobile House developed an iOS app that enabled access to our SharePoint structure for the marketing department. After using this application for one year, we decided to increase the scope and make it available on Android as well.

We work with Smart Mobile House on a fixed price basis. We state requirements and use our own user experience design and architecture solution teams. Smart Mobile House is the integral developer for a number of tasks. The size of our teams has varied depending on the scope of work. Generally speaking, I don't care how many people are working on a project, as long as the work gets done. On initial deployments, we have worked with bigger teams from Smart Mobile House.

We started employing a waterfall approach to the development, delegating tasks to project managers and leaving it up to them to manage the work. We have a more Agile approach at the moment, working directly with developers. It all depends on the scope of development.

I have appreciated the fact that Smart Mobile House is able to accommodate any needs we may have. Whether I want to delegate the entire project management process to them, or I simply want to engage a set number of consultation hours, Smart Mobile House is able to work with us.

We've had a continuous development process for new features and functions. The usage demand for our app has been rising.

How did you come to work with Smart Mobile House?

We had been working with another vendor and were not happy about the delivery speed. The process was too slow, in relation to our business needs. We needed an alternative and used our sister company's experience in finding one. It turned out that they were working with a company located in our own city, namely Smart Mobile House.

How much have you invested with Smart Mobile House?

This is confidential. I can say that, in relation to industry prices, Smart Mobile House is quite attractive. They've been 20% cheaper than our previous vendor, for the same type of work. That was one of the reasons for choosing them.

What is the status of this engagement?

We started working with Smart Mobile House in 2014.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The area in which we used Smart Mobile House is not the most critical one for our business, but they have proven their capabilities. We are trying to engage Smart Mobile House for other projects which will be dependent on their ability to deliver quality work.

Our statistical reports have mostly focused on the adoption level of our apps, which is related to the way in which they were designed internally, from a business point of view.

The main metric that I could cite for Smart Mobile House is that once they took over the implementation of our app, we faced no quality issues with the code.

How did Smart Mobile House perform from a project management standpoint?

Smart Mobile House has performed perfectly from a time and budget perspective. Communication could be improved. I don't like communicating through email, but this wasn't a very critical issue.

The fact that we're based in the same city as Smart Mobile House enabled us to work with them on-site. We use internal collaboration tools in our company. Smart Mobile House has its own project management tools, but they are able to conform to the methodology used by the client.

What did you find most impressive about Smart Mobile House?

I appreciated the level of experience found in the senior staff from Smart Mobile House.

Are there any areas Smart Mobile House could improve?

Smart Mobile House could have improved in terms of business acumen. In the beginning, we spent a lot of time in order to explain our business ideas. Nevertheless, I was generally happy with what Smart Mobile House did.

BACKGROUND

Please describe your company and your position there.

I’m the owner and a partner at Bilagseksperten, an accounting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Mobile House?

We needed to develop a mobile app that scanned receipts and invoices.

What were your goals for this project?

We wanted to make it easier for our clients to send us their documents.

SOLUTION

How did you select this vendor?

We did online research and called the companies we liked most. SMH responded quickly and sounded professional.

Describe the project in detail.

They developed a mobile app that scans receipts and invoices.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It’s still too early to tell.

How effective was the workflow between your team and theirs?

Their communication was great. They responded quickly via email.

What did you find most impressive about this company?

They nailed their initial cost estimate.

Are there any areas for improvement?

No, not that I saw.

BACKGROUND

Please describe your company and your position there.

I’m a performance marketer for a mid-size e-commerce company that sells gifts online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Smart Mobile House?

We wanted to simplify the customer journey and drive more traffic to our website, so we approached Smart Mobile House to create a chatbot messenger.

What were your goals for this project?

The main goal was to create an engaging process for our potential customers.

SOLUTION

How did you select this vendor?

We asked a few companies for an offer and project portfolio before going with Smart Mobile House. The deciding factor was the price-quality ratio.

Describe the project and the services they provided in detail.

They created the customer journey scenario, developed a chatbot, and debugged it before delivering the project.

What was the team composition?

I corresponded with a single point of contact who coordinated all of the work on their side.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We reached all of our key performance indicators (KPIs), which measured user engagement.

How was project management arranged and how effective was it?

They carried out the project remotely, communicating through emails and a few phone calls.

What did you find most impressive about this company?

They were always on time and consistently aligned with the solution.

Are there any areas for improvement?

No, none at all. We were satisfied with everything.