SkyTide

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Sitzmark Vail, a hospitality company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SkyTide?

We needed help with full-service technical support.

SOLUTION

What was the scope of their involvement?

SkyTide provides full IT support, including Wi-Fi networking, telephones, and camera security.

What is the team composition?

We work with two teammates from SkyTide.

How did you come to work with SkyTide?

Someone referred SkyTide to us. We chose them because they were close to our geographic location.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We started working with them in November 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SkyTide’s work has increased our customer satisfaction. We’ve also seen improvements in reduced downtime, faster internet speeds, and fewer technical issues.

How did SkyTide perform from a project management standpoint?

We communicate via email and messaging apps.

What did you find most impressive about them?

SkyTide’s quick response and follow-up are impressive.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.