Sketch Development

BACKGROUND

Introduce your business and what you do there.

I'm the principal of DROP Collaborative, an engineering consulting company. We help communities and industries align wastewater treatment needs by updating and customizing pretreatment program implementation which we also pair with software.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sketch Development?

We were a growing company and needed a tool to help us manage projects and workloads, as well as to help with billing. We hired Sketch Development to take us to the next level.

SOLUTION

What was the scope of their involvement?

We hired Sketch Development to set up Jira, a project management tool. We needed to set up, integrate into our operations, and deploy this new system for our staff. Elizabeth was involved with all aspects of the setup and integration, as well as random loose ends we found while we worked on the project. She was responsive and provided an excellent solution for our company.

What is the team composition?

We worked with one main person from Sketch Development with support from one other person.

How did you come to work with Sketch Development?

They were referred to me. We chose them because they had high ratings, were close to my geographic location, had pricing that fit our budget, had a great culture fit, and had company values that aligned with ours.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We started working with them in October 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a decisive way to manage projects now. After less than two months of using the software, it has streamlined our invoicing process and helped us better track projects and corresponding deliverables. For example, our time to create invoices after only one month was reduced by 25%, and we expect to see further benefits. Moreover, our team communicates more efficiently, and we're more aware of our project deliverables and resources to complete those tasks.

How did Sketch Development perform from a project management standpoint?

They delivered on time. Overall, Sketch Development exceeded our expectations in completing the project. We communicated via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

We were most impressed by their depth of knowledge related to the implementation of Jira. Sketch Development has an expert in the industry who is not only knowledgeable but also responsive and able to quickly grasp the complex industry we work in.

Are there any areas they could improve?

They surpassed our expectations. I can't think of anything they could have done better or differently.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of a healthcare company 

Describe what your company does in a single sentence.

The company combines predictive analytics and advanced digital experience technology to deliver business efficiencies and more equitable health outcomes at scale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sketch Development to accomplish?

• Redesign a tableau report/tool for a better UI on a webpage

SOLUTION

How did you find Sketch Development?

ChatGPT

Why did you select Sketch Development over others?

• Pricing fit our budget
• Great Rapport

How many teammates from Sketch Development were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We had them rebuild a custom, complex tableau report so it was within our website on a webpage and mobile friendly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functionality was the same or better than our original report, mobile rendering of the webpage was optimal, data was pulling accurately, page was visually appealing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We met daily with larger demo syncs every two weeks. Their great cadence allowed things to run smoothly and the project to be completed quickly. They had great response times and great talent.

What was your primary form of communication with Sketch Development?

Virtual Meeting

What did you find most impressive or unique about this company?

The stand out part was that they took the time to suggest improvements and ideas vs just doing exactly what we asked - that was much appreciated and made the final project better.

Are there any areas for improvement or something Sketch Development could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the President of Southern Bank of Tennessee

Describe what your company does in a single sentence.

Community Bank in the Nasvhille MSA. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sketch Development to accomplish?

• Create an AI Underwriting Tool
• Create a Loan Policy Assistant

SOLUTION

How did you find Sketch Development?

Referral

Why did you select Sketch Development over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Sketch Development were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the work was to develop a loan underwriting tool to generate loan narratives for loan approvals with the help of AI. Additionally, we designed a loan policy assistant tool that allowed us to query loan policy questions and get answers. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We set goals weekly to ensure we could get the tool built to where we needed in order to provide value to our employees. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely. They met every delivery time and set a clear expectation on what we could get out of it. 

What was your primary form of communication with Sketch Development?

Virtual Meeting

What did you find most impressive or unique about this company?

They were quick to move and adjust the goal as the project kept being built. Great communication weekly on what they accomplished and what the next step was. Great team to work with. 

Are there any areas for improvement or something Sketch Development could have done differently?

No. They did a great job overall. 

BACKGROUND

Please describe your company and position.

I am the IT of Budnick Converting, Inc.

Describe what your company does in a single sentence.

Convert adhesive tape

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sketch Development to accomplish?

• Develop sales front end site integration with erp

SOLUTION

How did you find Sketch Development?

Referral

Why did you select Sketch Development over others?

• Close to my geographic location
• Great culture fit
• Referred to me

How many teammates from Sketch Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop front site for sales to interface with erp and inside sales support. Enterprise/Contact/Opportunity/Reporting interface

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Different bi-weekly delivervarbles based on the sprint objectives. Updated infrastructure on AWS, Updated Sales Mapping solution, Integration to Marketing Campaign Management, ERP Opportunity integration

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No issues with PM. They're very organized, transparent, and agile. Very responsive.

What was your primary form of communication with Sketch Development?

Virtual Meeting

What did you find most impressive or unique about this company?

Communication and method of managing the project. Additional time goes into planning, documenting, and managing the project but the organization and transparancy of the project show its value.

Are there any areas for improvement or something Sketch Development could have done differently?

Not necessarily

BACKGROUND

Please describe your company and position.

I am the Associate Director, US Software of a medical software company.

Describe what your company does in a single sentence.

Develops and manufactures IVD solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sketch Development to accomplish?

• Improve our CI-CD practices (full automation of our Release Management activities)
• Assist with software development activities for a major software release for an IVD solution

SOLUTION

How did you find Sketch Development?

• Referral
• Known vendor

Why did you select Sketch Development over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Sketch Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Project 1: automate release management activities for our product line

Project 2: upgrade 3rd party librairies for our Software product

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Activities were tightly managed through Jira Kanban boards with daily standups and other sprint ceremonies (retrospectives, demos, etc.), code reviewed/delivered/demoed and fully tested.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All items delivered on time and/or agreed to slight delays/re-ordering of priorities in backlog in a highly collaborative and transparent maneer.

What was your primary form of communication with Sketch Development?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very reliable and engaged talent, truly interested in the best interest of the customer.

Are there any areas for improvement or something Sketch Development could have done differently?

Not really, it was very solid work and a pleasure to work with all Sketch Development's employees.

BACKGROUND

Please describe your company and position.

I am the Executive Director of a reinsurance company 

Describe what your company does in a single sentence.

Health & Life ReInsurance Provider, Financial Risk Solution provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sketch Development to accomplish?

• Technology solutions
• Agile Expertise

SOLUTION

How did you find Sketch Development?

Existing long term professional connection

Why did you select Sketch Development over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Sketch Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Technology Solutioning on complex projects. Agile coach and scrum master support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project executed against established timelines passing all software quality criteria.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mature and flexible in their approach. They made the team better.

What was your primary form of communication with Sketch Development?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They hire exceptionally well and it’s a company that engages with its clients in the most meaningful way. They really care that their clients as well as their own employees thrive in a given engagement. I know the founding members of this company – they are best in class.

Are there any areas for improvement or something Sketch Development could have done differently?

Wishing them growth and luck for their future ventures.

BACKGROUND

Please describe your company and position.

I am the Director, ecommerce of Tacony

Describe what your company does in a single sentence.

Light manufacturing, distribution, and sales of consumer and commercial goods.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sketch Development to accomplish?

• stabilize and resolve immediate issues with our b2b website
• roll out enhancements to the site
• provide recommendations for long term

SOLUTION

How did you find Sketch Development?

Referral

Why did you select Sketch Development over others?

Referred to me

How many teammates from Sketch Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Upgrades and enhancements to the taconyonline.com site/application, including but not limited to: clean up the product catalog, fix caching issue, order history and visitility, search improvement, UI issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction of inbound customer service contacts about site issues, order statuses, warranty submissions not working 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working in the agile scrum methodology, key features were broken down into tasks and delivered in two week increments.   As we began to learn the velocity/volume the team could handle, we were able to better understand and communicate (to other stakeholders) what and when thigns woudl be delviered. 

What was your primary form of communication with Sketch Development?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They had a can-do attitude without trying to cover their backsides or worry about liability. 

Are there any areas for improvement or something Sketch Development could have done differently?

Lower rate/pricing for services. 

BACKGROUND

Please describe your company and position.

I am the Former Director of Digital UX Design of BJC Healthcare

Describe what your company does in a single sentence.

BJC HealthCare is a HealthCare Provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sketch Development to accomplish?

• Establish a More Collaborative Operating Model
• Embed an Agile Mindset in the Organization
• Deliver The Right Thing the Right Way

SOLUTION

How did you find Sketch Development?

Referral

Why did you select Sketch Development over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Sketch Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sketch was a key partner in our operating model transformation, focusing on establishing a more agile mindset and skillset within the organization and standing up product teams to deliver value across a number of portfolios.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We "ignited" (established) a number of new cross-functional agile product teams delivering value to our end users (Care Team members & Customers).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered quality work on time and within our expectations. They brought a great mindset and skill set to the table and were a great partner.

What was your primary form of communication with Sketch Development?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Greater partnership, great knowledge, they're focused and know what they're doing.

Are there any areas for improvement or something Sketch Development could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Vice President of Sales of Leading Edge Safety, LLC

Describe what your company does in a single sentence.

Permanent rooftop fall protection

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sketch Development to accomplish?

• Create and online estimating tool for both internal and customer use

SOLUTION

How did you find Sketch Development?

Referral

Why did you select Sketch Development over others?

Referred to me

How many teammates from Sketch Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop an online tool to create guardrail system quotes quickly and accurately.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app Sketch developed for us reduced the time required to layout a project and generate a quote from hours to minutes in many cases.  The app has increased our quote accuracy by eliminating chances of missing any necessary parts.  Before the app was fully completed, I was able to quote a $1.5M project in 30 minutes that would have taken me 2-3 days with our previous tools.  I have recently generated a record 136 quotes in a single day.  Using previous methods, 5-8 quotes consumed an entire work day.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Commitments were always met on time or ahead of schedule.  The communication was excellent and the team was fast to respond during the development and continues to be very fast and responsive since the project was completed.

What was your primary form of communication with Sketch Development?

Virtual Meeting

What did you find most impressive or unique about this company?

The programmers we worked with quickly understood our goal with the project and how our products worked.  Their team worked with our ideas, expanded on those ideas, and delivered more than we imagined possible for final product.

Are there any areas for improvement or something Sketch Development could have done differently?

Zero complaints, period.  

BACKGROUND

Please describe your company and position.

 I am the Senior Director Delivery and Agile Strategy of a healthcare company 

Describe what your company does in a single sentence.

We are a nonprofit managed care organization which offers health insurance, including Medicaid, Health Insurance Marketplace and Medicare products. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sketch Development to accomplish?

• Provide lean-agile portfolio coaching to actively develop portfolio managers; coaches must model behaviors and utilize a hands-on approach to support staff internalization of lean-agile methods and tools.
• Develop Lean Portfolio Management operating model and playbook, tailored for our hybrid company.

SOLUTION

How did you find Sketch Development?

Prior experience

Why did you select Sketch Development over others?

• Good value for cost
• Company values aligned
• Prior Successful Engagements

How many teammates from Sketch Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Lean Portoflio Management Operating Model

• LPM Blupring
• Integrated Processes & Procedures
• LPM Taxonomy

LPM Assessments

LPM Implemenation Plan

Big Room Planning 

• Process
• Conduct Events
• Artifacts

Training & Coaching

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Playbook.  Customized operating model which included:

• roles
• artifacts
• ceremonies
• cadences
• taxonomy
• and mroe

Training

• training materials
• interactive workshops
• train the trainer 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sketch Development meets all expectations in a timely manner. They were efficient, collaborative, and adaptive.

What was your primary form of communication with Sketch Development?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of the people is very high-caliber talent.

Are there any areas for improvement or something Sketch Development could have done differently?

No improvements needed.