Sirin Software

BACKGROUND

Please describe your company and position.

I am the CEO of SupportYourApp

Describe what your company does in a single sentence.

We provide AI-enhanced CX solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sirin Software to accomplish?

• Implement a comprehensive cloud-based infrastructure for integration of SupportYourApp's communication channels and customer data management.

SOLUTION

How did you find Sirin Software?

Online Search

Why did you select Sirin Software over others?

High ratings

How many teammates from Sirin Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Implementing a Cloud Solution for Communication: Sirin Software implemented a cloud communication solution that was flexible and scalable, using Amazon Web Services (AWS) for hosting. The system managed various communication methods, such as email and chat, integrating them seamlessly with technologies like Node.js and Express.js. To ensure efficient data transfer and system interoperability, RESTful APIs and WebSocket were employed for real-time communication capabilities. 
2. Bringing in Experts for Cloud and Big Data: Adding specialists in online systems and data analysis to the existing IT team. Experts in cloud and big data were integrated into the project, utilizing AWS cloud services, using Python and SQL for data management, enabling the extraction of valuable insights from large datasets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction in average response time by 25%, indicating faster service delivery. Cloud infrastructure indicates a 40% improvement in data integration and accessibility. Customer satisfaction scores improved by 20% post-implementation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sirin Software consistently delivered milestones on time, adhering to the agreed-upon schedule. They demonstrated flexibility and responsiveness to SupportYourApp's needs, adapting to changes efficiently. Regular updates and transparent communication ensured alignment and trust.

What was your primary form of communication with Sirin Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The depth of expertise in cloud solutions and big data analytics. They offered a proactive problem-solving attitude and customization of services to fit specific needs.

Are there any areas for improvement or something Sirin Software could have done differently?

Although the project was largely successful, this area could have been improved: More training for users might have made it easier for them to get used to the new systems.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO at Transcenda. We’re a design and engineering services organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sirin Software?

We were looking for people really specialized in the area that Sirin Software is specialized in, and needed some expertise that we didn’t have in-house. We were looking to build a specific software solution and do some prototyping of experimental features for satellite communication software. 

SOLUTION

What was the scope of their involvement?

They did some full lifecycle development using C++ language. However, I can’t share exactly what was built because it’s under an NDA.

What is the team composition?

We worked with several different engineers, including a project manager. 

How did you come to work with Sirin Software?

We heard really good feedback about them from different people and clients. They also have a lot of deep expertise and experience in really niche areas.

How much have you invested with them?

We spent around $50,000.

What is the status of this engagement?

We worked together from February–December 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had sprints that we worked with them on, and they were able to achieve all of the commitments they made. The quality of the delivery was strong, and they delivered everything they said they were going to deliver on time and within budget. As a business impact, we were able to deliver in the timeline we needed to deliver, which was really important to us.

How did Sirin Software perform from a project management standpoint?

Sirin Software had really strong project management and really cared about getting the job done. The engineers were available, communicative, open, honest, transparent, and always delivered what they promised on time.

What did you find most impressive about them?

The most impressive aspect about Sirin Software was the quality of their work — I would definitely hire them again.

Are there any areas they could improve?

I don’t think Sirin Software can improve their services. I would give them a perfect score for the work they did. As far as the next steps for them, they can keep growing their teams, so if we have larger engagements they can help us out.

Any advice for potential customers?

Make sure that you’re able to share what your business goals are because they should be able to get the job done. 

BACKGROUND

Please describe your company and your position there.

I'm a CTO at a software development company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sirin Software, and what were your goals?

We needed experienced specialists to conduct in-depth, non-commerce smart city research and build a full-on hardware-software smart parking solution based on complex technologies and consisting of sensors, cloud storage, web dashboard, and mobile app.

SOLUTION

How did you select Sirin Software and what were the deciding factors?

We knew from the start that Sirin Software is a well-tried-and-tested team of specialists that we and some of our partners had worked with in the past. One kick-off project discussion was enough to understand that the guys have what it takes to cope with the task.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The smart city research was only an initial phase of the software/hardware-powered parking project. Based on it, the devs at Sirin had to create a flexible, easy-to-use smart parking solution working for both operators and customers.

Namely, the team had to implement a system that can be accessed via a web dashboard or a mobile app to monitor and interact with interconnected parking sensors, and store all the accumulated data in the cloud.

How many people from the vendor's team worked with you, and what were their positions?

4 specialists in total - 3 Software Engineers and 1 Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Not a single deadline was missed and the guys really tried to analyze our specifications as closely as they could. We were glad to receive recommendations and practical improvements to what we had in mind and were generally very pleased with an all-around expertise-driven approach.

Describe their project management style, including communication tools and timelines.

We had regular meetings and discussions to set goals, clarify milestones, analyze the work done, settle with deadlines, and go through deliverables. Everything was smooth, subsequent, and hassle-free.

What did you find most impressive or unique about this company?

We enjoyed the most the easy-going manner of communication that we established with the guys from the get-go.

The rest just came naturally - Sirin Software specialists have enough background to clearly structure even a complex project, build it step by step most productively, and delivering a turn-key solution that should both benefit us and save our users’ time and money.

Are there any areas for improvement or something they could have done differently?

I really don’t think so.

BACKGROUND

Please describe your company and your position there.

Our company is a Consumer and Industrial electronic hardware company. I was the project manager for the project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sirin Software, and what were your goals?

We wanted to offer a web-based interface for a simulation tool that we previously offered to partners and customers as an executable file to simplify the process of sharing the tool and improve discussions and demonstrations on the partners side. The goal was to provide a nice looking and functional tool including some UI/UX capabilities in a short amount of time.

SOLUTION

How did you select Sirin Software and what were the deciding factors?

We selected Sirin based on customer testimonials and our own assessment of their capabilities and professionalism.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work included implementation using third-party UI toolboxes and cloud solutions, and algorithmic implementations as a solution that we could integrate within our website.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a team of two people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The deliverables were provided to us in a timely manner according to our specifications, including some refinements based on early tests. We are highly pleased with the result.

Describe their project management style, including communication tools and timelines.

Communication and project management is very efficient and effective. We had scheduled regular meetings, and clear milestones with target dates and deliverables. The process from start to finish was incredibly smooth.

What did you find most impressive or unique about this company?

The ease and efficiency of communication, the clarity in the scope and process of the project, and the ability of Sirin Software to work productively with and make the customers satisfaction their highest priority.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

We make industrial wearables and cloud enterprise software for a variety of industries including warehousing and military applications. I am the VP.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sirin Software?

We have custom firmware that we use for our main wearable device that runs Android and we needed an upgrade to improve wifi connectivity.

What were your goals for this project?

We needed to increase the wifi performance and ensure our customers had a better user experience.

SOLUTION

How did you select this vendor?

After speaking to a number of different vendors, we decided to go with Sirin because they were knowledgeable about firmware, they were highly detailed, and they were willing to work with us on pricing and leadtimes.

Describe the project and the services they provided in detail.

They took our source code and upgraded the wifi firmware to a more recent release. They tested several version for us and found the one latest one that was compatible and implemented it. After a round of feedback from our customers who were testing it, they made a revision to complete the work.

What was the team composition?

We worked primarily with their developer that they assigned to us and their lead business development manager. The CEO occasionally stepped in when necessary as well.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our wifi was preventing some critical customers from using our platform and the work that Sirin did helped resolve that. This will undoubtedly make a positive impact in our business relationships and the performance of our product.

How was project management arranged and how effective was it?

We have no complaints about project management, we were updated via email whenever there were updates. Project management tools were not necessary in this project because it was small and straightforward.

What did you find most impressive about this company?

Even though Sirin is in a different country than us, we could communicate easily and effectively. We felt like they kept us in the loop well and we could ask for whatever we needed at any point. The relationship was very open and honest.

Are there any areas for improvement?

The only area for improvement would be on development side of things. There was one issue we ran into because something was turned off without our knowledge to get the main task completed, except the feature that was turned off was needed by some customers. In general, the vendor should always ask the customer if it's okay to do something like that before making modifications just in case it's a needed feature.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Inovit Animation Studio. We connect brands and people through animated video content.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sirin Software?

We needed to create a distributed system for video delivery.

What were your goals for this project?

The main idea was to find a solution which would be easy-to-use for both clients and our staff.

SOLUTION

How did you select this vendor?

We’ve dealt with them as a customer and ascertained in Sirin Software’s expertise.

Describe the project in detail.

Sirin Software helped us to create a system with many features such as: the system login, choose the video which was created exactly for them and download or record it to a disk. 

I must admit that the process of downloading video from our side became easier and saved our managers from mistakes and misunderstanding with clients.

What was the team composition?

There were two engineers working on this project

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The solution allowed us to accelerate and simplify the process of video delivery for customers.

How effective was the workflow between your team and theirs?

During the cooperation/development, we used an agile model hence the communication was absolutely transparent and clear enough. Our responsible manager could monitor all of the project’s stages in real-time.

What did you find most impressive about this company?

First of all, we were amazed by how they studied the provided information by us. They executed deep research on our project, customers, business models and gave recommendations for the solution. The final result lived up our expectations. 

Are there any areas for improvement?

Not sure. We are absolutely satisfied.

BACKGROUND

Please describe your company and your position there.

I’m the global CIO for a big retailer with subdivisions in many countries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sirin Software?

We needed them to create an app for the automation of warehouse workers’ routines.

What were your goals for this project?

We wanted the mobile app to communicate with 3D barcode scanners to help warehouse workers automate their daily routines.

SOLUTION

How did you select this vendor?

We created our own shortlist of agencies, interviewed all of them, and chose Sirin Software because they showed the highest level of expertise and engagement.

Describe the project in detail.

We gave them a technical statement and they built a mobile system that combines a device for scanning barcodes with functionalities for processing data and inventory creation. They also proposed the use of other scanners to better process the data.

What was the team composition?

I worked with a mobile developer and a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They delivered an effective system. We only had to make a few minor corrections before launch.

How effective was the workflow between your team and theirs?

Their workflow was perfect. They delivered the system extremely fast.

What did you find most impressive about this company?

They demonstrated impressive expertise and capabilities and they lived up to my highest expectations regarding my project. I highly recommend them as a trusted software partner.

Are there any areas for improvement?

No, we’re completely satisfied.

BACKGROUND

Please describe your company and your position there.

I’m the former COO of EuroMD Ltd., an international medical online portal. One of our portal’s distinctive features is its integration and communication between European countries in medical tourism.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sirin Software?

Our internal team developed a cloud network for the company’s units in different countries and we hired Sirin Software to create a stable VPN connection between offices and ensure an uninterrupted working process.

What were your goals for this project?

Our previous vendor failed and we were urgently looking for a new vendor who could design a site-to-site VPN connection within a tight deadline.

SOLUTION

How did you select this vendor?

A connection of mine referred them. He had been working with Alex (CEO, Sirin Software) and his team for years and highly recommended them.

Describe the project in detail.

They created wide area network (WAN) gateway to ensure a VPN connection among all of our company’s divisions. Also, they designed a simple app for VPN adjustment.

What was the team composition?

We worked with three software developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They delivered exceptional work.

How effective was the workflow between your team and theirs?

They immediately joined our process. Due to their previous experience, their developers completed their tasks extremely fast. Although our in-house engineers were in another country, Sirin’s developers became a real part of our team and they cared about the result like our own employees.

What did you find most impressive about this company?

Their expertise, experience and ability to meet deadlines stood out. I would definitely hire them for future software development projects.

Are there any areas for improvement?

No, I can’t think of anything.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder and VP of sales at Tower IQ, Inc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sirin Software?

We had a system that needed to display several different forms of information. We created a rudimentary system on our own, so we wanted to find a vendor to help us develop a more polished product that we can then present and replicate over and over again.

SOLUTION

What was the scope of their involvement?

Sirin Software did PCP work and developed different types of software interfaces for us. They used DFSI (Digital Fixed Station Interface), G.hn, and combined other kinds of technology. They've been able to keep up with our requirements, helping us grow our product.

What is the team composition?

They assigned at least 15 developers to our project.

How did you come to work with Sirin Software?

They were recommended to us. We also came across some examples of their work while doing an online search. We had a pool of applicants, but Sirin Software kept surviving round after round. When we got in touch with them personally, they gave us the confidence to fly out there to meet them. We're delighted we did, and we never looked back.

What is the status of this engagement?

We started working with them in 2017, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They do high-quality work. As we were growing, Sirin Software adapted and gave us more resources, taking on more complex tasks. Before we engaged them, we were an integrator. We took other people's technologies, put them together, and then sold the product. With the work that Sirin Software has done for us, we have our own product. We turned from an integrator into a manufacturer.

How did Sirin Software perform from a project management standpoint?

They challenge us and let us know if our ideas won't work. At first, their team didn't have perfect English skills, but they invested in their employees to take classes. Now, their language skills are impeccable.

What did you find most impressive about them?

They do what they say they will, so I have high confidence in them. They were willing to grow their team and hire additional people to ensure they can accommodate all of our needs. In some instances, they even outsourced the tasks to a third party, while still managing the project.

Are there any areas they could improve?

I can't think of anything.