Simple Tech Innovations

BACKGROUND

Please describe your company and position.

I am the Vice President of Patriot Construction

Describe what your company does in a single sentence.

We are a Residential General Construction Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simple Tech Innovations to accomplish?

• Have one team handle all the IT for a Rochester, NY construction company, from office computers to field laptops, without needing anyone technical on staff.
• Get new hires set up and working on day one, and shut off access the same day someone leaves.
• Stay ahead of cyber threats with round-the-clock monitoring, an annual cybersecurity risk assessment, and staff trained to recognize phishing.
• Exchange sensitive project and insurance paperwork with outside partners over encrypted email.

SOLUTION

How did you find Simple Tech Innovations?

Other

Why did you select Simple Tech Innovations over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Simple Tech Innovations were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They help us with all of our IT needs and Security

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Tickets usually got picked up by a technician within 15 minutes.

Their monitoring flagged over 100 issues in six months and resolved every single one, mostly before we knew anything was wrong.

About two thirds of all issues were closed within a day of being reported.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver everything on time and are quick to respond and solve any of our needs

What was your primary form of communication with Simple Tech Innovations?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have great employees who take care of you, and they are reliable 

Are there any areas for improvement or something Simple Tech Innovations could have done differently?

They are amazing

BACKGROUND

Please describe your company and position.

I am the Owner of The Leighton Agency

Describe what your company does in a single sentence.

We are an Independent Insurance Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simple Tech Innovations to accomplish?

• Turn the agency's day-to-day IT over to one provider instead of juggling it in-house.
• Keep client and policy information secure, with suspicious emails reviewed before anyone opens them and every workstation monitored.
• Plan technology decisions ahead of time through regular strategic business reviews instead of reacting when something breaks.

SOLUTION

How did you find Simple Tech Innovations?

Other

Why did you select Simple Tech Innovations over others?

• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Simple Tech has developed a managed cybersecurity plan along with managing all of our IT needs since 2019

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The typical support ticket is resolved in under 90 minutes, and nearly 9 in 10 are closed within a day.

Simple Tech hit its promised response times on tickets.

Monitoring caught more than a dozen issues in the past six months, and every one of them was resolved without the agency having to get involved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Simple Tech always delivers on a timely basis. Someone is always available to answer questions or fix issues, usually the same day.

What was your primary form of communication with Simple Tech Innovations?

In-Person Meeting

What did you find most impressive or unique about this company?

They seem to always be on top of the latest changes in the DFS cybersecurity regulations.

Are there any areas for improvement or something Simple Tech Innovations could have done differently?

I don't have any thoughts on any changes that would effect our business.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Alliance Group of Western New York

Describe what your company does in a single sentence.

We are an independent insurance agency focused on personal and commercial account needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simple Tech Innovations to accomplish?

• Provide dependable day-to-day IT support across two offices, so staff can stay focused on clients instead of technology problems.
• Strengthen cybersecurity and keep pace with the compliance obligations insurance firms face in New York, including NY DFS Part 500 requirements, plus annual cyber insurance applications and assessments.
• Migrate email, servers, and workstations from Google Workspace and on premise servers to Microsoft 365 without disrupting daily operations.
• Build out the network for a new NY office and connect it securely back to the main location.

SOLUTION

How did you find Simple Tech Innovations?

BNI group

Why did you select Simple Tech Innovations over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Simple Tech Innovations were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For almost 14 years Simple Tech has managed every aspect of our computer, cybersecurity, and IT needs.  As an insurance agency, dealing with technical issues is the last thing we want to focus on.  In Simple Tech we have found an IT company that cares about the success of our business and supporting us so we can support our own clients.  Their customer service is top-notch!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Support requests typically get a first response in under 15 minutes.  When we've had an emergency, Simple Tech staff have been highly responsive to our needs.

Majority of support requests are resolved in under 3 hours.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Simple Tech staff have always responded to our needs quickly.  They respond fast and communicate effectively.  

What was your primary form of communication with Simple Tech Innovations?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Andrew is the owner of  Simple Tech Innovations and the first person we met from his company. He clearly understands the business environment and feels very strongly that his role is to support the IT needs of our company efficiently and at a fair price.  He has been an amazing IT advisor helping our company to take all necessary steps to protect our business and our clients data.

Are there any areas for improvement or something Simple Tech Innovations could have done differently?

Simple Tech staff have made many advancements in their systems since we took them on 14 years ago.  They work hard to stay ahead of the curve throughout the numerous changes happening in the IT industry.  Throughout all their changes, their customer support has never wavered.  

BACKGROUND

Please describe your company and position.

I am the G/M of Arcade and Attica Railroad

Describe what your company does in a single sentence.

Freight and a tourus railroad

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simple Tech Innovations to accomplish?

• Bring a historic railroad's technology up to modern standards, from aging computers and consumer email accounts to a managed, secure environment.
• Protect the systems behind passenger ticketing, bookings, and daily operations with layered cybersecurity, guided by a formal risk assessment.
• Put expert IT support behind a small crew that has no IT technician of its own.
• Guard against downtime and data loss.

SOLUTION

How did you find Simple Tech Innovations?

Referral

Why did you select Simple Tech Innovations over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from Simple Tech Innovations were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

we needed to get secured systems

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In the first six months, the engagement covered 70+ tickets, about half of them project work building out the new environment.

Their monitoring flagged more than two dozen issues in six months and closed them all.

Every support request so far has gotten a response inside the promised window.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they meet all our needs and was timely

What was your primary form of communication with Simple Tech Innovations?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

each one of them was very professional

Are there any areas for improvement or something Simple Tech Innovations could have done differently?

i do not see any at this time

BACKGROUND

Introduce your business and what you do there.

I’m the head of school at Lima Christian School. We offer a Christ-centered private PreK-12 education in Lima, New York

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simple Tech Innovations to accomplish for Lima Christian School?

We had struggled for years to hire a new IT specialist. When I came on board, we looked for another six months for a candidate to allow our longstanding IT technician to retire. When that search failed, we chose to pivot to Simple Tech Innovations.

SOLUTION

What was the scope of their involvement?

Simple Tech Innovations provides regular IT help desk support to our staff, including resolving hardware issues, managing user access, our wireless network, printer issues, and server access. Additionally, they’ve rebuilt our internal IT network, including scoping out the work, proposing a solution, refining it based on our limited budget, and implementing the actual tear-out and installation over one of our school breaks. The team has worked on switches, some wiring/cabling, and consolidating equipment into server rack cabinets.

What is the team composition?

We don’t know how many teammates from Simple Tech Innovations are assigned to our project. There were 2-3 primary contacts, but I expect we benefited from the expertise of the larger team.

How did you come to work with Simple Tech Innovations?

Our former school board chair referred Simple Tech Innovations. We chose them because their pricing fit our budget, they were a great culture fit, and their company brought demonstrated expertise that we needed.

What is the status of this engagement?

We started working with them in November 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Simple Tech Innovations has provided a wealth of expertise, a friendly pricing model for our small operation, and responsiveness that’s essential for technical issues that would otherwise inhibit our daily instruction. Simultaneously, they scoped out a long-overdue rebuild of our internal network, which showed signs of age and frequently dropped connectivity. Since completing the overhaul, our network downtime has become virtually nonexistent, whereas it was daily (often multiple times a day) previously. This means that we have seen fewer interruptions to instruction and student work.

How did Simple Tech Innovations perform from a project management standpoint?

They deliver on time and are quite flexible. Simple Tech Innovations is sensitive to our need to schedule work during off-hours and also rolls with several unanticipated roadblocks to our project. The team is courteous, understanding, and patient. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Simple Tech Innovations has delivered a high-quality solution for our small school that we otherwise would not have been capable of achieving. This new infrastructure has set us up for long-term success.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and photographer of The Photography Experience, an experience-based photography company that curates and documents experiences for clients locally and worldwide, providing wall-worthy art centered around emotiona and human connection.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simple Tech Innovations to accomplish for The Photography Experience?

I hired Simple Tech Innovations to create a website that stood out and attracted my ideal clients. I also hired them for my cybersecurity and IT needs.

SOLUTION

Can you describe the scope of their involvement in this project?

Simple Tech Innovations has created a website for me that is easy to navigate and user-friendly on both the client's end and my end so I can make my own edits as needed. Simple Tech Innovations also put cybersecurity measures into place for my business and manages all of my IT needs. This is key for me as I handle sensitive photography, and knowing I can provide that additional piece of mind to my clients is one thing that sets me apart in the industry.Simple Tech Innovations handles my ongoing website maintenance, helps ensure all of my software and programs work seamlessly on my laptop, and integrates all cybersecurity measures on the backend so I can focus on my business while they protect it.

What is the team composition?

I don’t know how many teammates from Simple Tech Innovations are assigned to my project.

How did you come to work with Simple Tech Innovations?

I found them through a referral. I chose them over other options I considered because they were close to my geographic location, had a great culture fit, and had company values aligned with mine. I also chose them because of their approach and vast understanding of their industry and my needs.

How much have you invested with them?

I’ve spent over $30,000 with Simple Tech.

What is the status of this engagement?

We started working together in January 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My website is on the first page of Google, and I have a high visit rate. Most of my leads come from the website Simple Tech Innovations has created. Their quarterly check-ins about my cybersecurity show how many threats they’ve detected, investigated, and blocked. These numbers alone prove the quality of their work and that their cybersecurity is protecting my business daily. Every quarter, they block hundreds of minor threats, and they’ve taken care of several bigger threats with no personal or business data ever being breached. I’ve had zero incidents that have breached sensitive data, as no incident has ever escalated to that level with their security measures in place.

How did Simple Tech Innovations perform from a project management standpoint?

Simple Tech Innovations’ project management is top-notch, with deliveries always on time. They answer any questions quickly and address any issues right away. They also reach out before something becomes an issue so that they prevent me from having any downtime. We communicate through virtual meetings.

What did you find most impressive about them?

Simple Tech Innovations isn’t my typical “computer company.” Their values show through the work of every employee and are heavily rooted in their company culture. All the team members I’ve worked with genuinely seem to love working there and are excited to help tackle my problems. I never feel dumb asking IT questions, and all their explanations are in terminology a non-IT person can easily understand.Moreover, their knowledge of their industry far surpasses that of other companies. I can tell everyone who works there is passionate about the work, understands its importance, and is always ahead of the trends.

Are there any areas they could improve?

No.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Lake Ontario Sportfishing, a recreation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Simple Tech Innovations?

We needed help with quick and friendly IT solutions.

SOLUTION

What was the scope of their involvement?

Simple Tech Innovations has built a new website for us. The team has also been responsible for updating and marketing the site.

What is the team composition?

We’ve worked with an unknown number of teammates from Simple Tech Innovations.

How did you come to work with Simple Tech Innovations?

Someone referred Simple Tech Innovations to me. I chose them over other options because they had high ratings and their company values aligned with ours.

What is the status of this engagement?

We started working together in March 2009, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Simple Tech Innovations has delivered a new website with higher traffic.

How did Simple Tech Innovations perform from a project management standpoint?

Simple Tech Innovations’s project management is simple, fast, accurate, professional, and secure. We communicate via in-person meetings and email or messaging apps.

What did you find most impressive about them?

I’m impressed with Simple Tech Innovations’ quality and speed of work.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.