Simelabs

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a provider of cloud and mobile solutions for residential communities based in India. We have about 100,000 end users on our cloud solution, with a client base that spans 15 states in India.

We started this business in mid-2014 as a cloud solution only, but recently, there has been a growing demand for building a mobile solution for end customers so that they can manage their apartment-related activities such as communication, online payment, inter-management, etc.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Logiticks?

We didn’t have the bandwidth in terms of developing mobile solutions for our cloud application.

SOLUTION

What was the scope of their involvement?

Logiticks developed the mobile app and integrated it with an existing API that pulls the data from our cloud solution into the mobile version.  

They had a good understanding of what we needed and built a stable, standard architecture before starting the project itself. Our investors and advisors were comfortable with their design, so we completely offloaded things to them and they’ve managed everything really well.

What is the team dynamic?

Moble [Development Manager, Logiticks] is the key person but we also have an architect, one project manager, and 2–3 developers. We weren’t involved much, aside from providing tech support, writing the API, and building a testing environment; they handled everything else.

How did you come to work with Logiticks?

We had a lot of challenges in choosing a firm to help us. Our engineering division was more aligned and focused on the website, so we didn’t really have a team for mobile development. I connected with Moble and had a detailed discussion; he explained a lot of things to me and suggested the right technology to use. We had planned to develop a native solution, but he suggested Xamarin. In using the Xamarin, we can build the iOS, Android, and even a Windows version using the same code.

Once we engaged with them, their team built the architecture and then planned the infrastructure and bandwidth. They are experts in developing solutions with Xamarin and were continuously working with our engineering team, who built the platform to support the suggestions they gave.

How much have you invested with them?

We’ve spent more than $50,000 and are anticipating to have the same set of developments done for the next year and maybe more. Every day, our engineering team is building more features on the web version and we will need to develop the same in the mobile version as well.

What is the status of this engagement?

We started working with them in January 2017. The application was released a month ago and is available on Google Play. We plan to release the iOS version soon.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This app is still in its beta version. Last week, I checked and there were only a few downloads so far, maybe 100 or 200. We’ll officially announce it to our end users after the release of the iOS version. We already designed the template, but are waiting for Apple's approval to release the iOS version. We’re expecting to have 10,000–20,000 downloads in the next 2 months. After that, we need to push more to ensure that all the 100,000 web users start using the app as well.

How did Logiticks perform from a project management standpoint?

They followed their own standard processes and used some sort of internet tool, however, we also used Asana. On our side, we had a head of engineering that dealt with all the technical things.

What did you find most impressive about them?

They are experts—their architecture and design skills are up to standards and are very knowledgeable. Their communication was great and they were always available on time, even for all the meetings. The delivery was perfect as well and they never missed any delivery dates, which was highly appreciated.

Based on my understanding, the tools they used worked well and their price is very competitive. I didn’t expect that I could find in local vendor this good.

Are there any areas they could improve?

I don’t think they need improvement. Their standards are great and we’ve had a good relationship. We’re also learning quite a bit from them.

BACKGROUND

Introduce your business and what you do there.

Our company is an international corporation working with the online travel industry. The main office is in Roswell, Georgia with offices in the U.S. and Ukraine. We’re also starting an office in India. We have a development department in our company because we created a search engine for our website in-house, though we work with other companies to help us use new technology. I’m the CEO and founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Logiticks?

When we started working with Logiticks, we were in the Chinese market, but had issues with the high volume of requests coming from that market — around 100 requests per second. Our satellite structure and search engine was not ready to receive that.

SOLUTION

What was the scope of their involvement?

Logiticks had experience with Microsoft Azure, which they used to help us build our cloud infrastructure. They also changed some parts of our engine, which involved rewriting our interface and our backend. We can now work successfully in the Chinese market.

What is the team dynamic? 

The team includes two or three developers, a project manager, and a project owner.

How did you come to work with Logiticks?

We had an office in India and when we hosted a large event there, they visited. Logitick’s manager, Moble Joseph, and his partners met with our personal IT department and talked about the future. After that, we signed an agreement and started working together.

How much have you invested with them?

We work on time and materials. We spent $30–35 per hour per resource. Over the course of our relationship, we’ve spent around $300,000.

What is the status of this engagement?

We started working together in March 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We now have new infrastructure and an improved engine and logic. We agreed on the new product together. With our earlier infrastructure, we received all requests but we had a blacklist and whitelist, and we got feedback. After that, we started work on content and sales. It’s our personal idea, and the team at Logiticks helped us implement this for us using Elixir and a very good senior full-stack developer. 

Logiticks also help us find good corporate customers in India because they’re quite well known. They have good connections, and now we sell tickets for them in India. We’re very thankful to them for that. The market has contributed around a few hundred thousand dollars in margin and I know if we hadn’t started working with them, we wouldn’t have this money. It’s a good KPI for us right now.

Similarly, they changed the Chinese market for us because we found a few partners. It’s very hard to go from the US to the Chinese market because of the protectionism, but Logiticks were able to help us.

How did Logiticks perform from a project management standpoint?

Sergey is our project manager and he’s very good. He traveled to India and he changed our knowledge and experience in this industry. At his recommendation, we bought and start using Logitick’s program. It’s costly, but it’s a good product to manage IT services and outsourcing projects. They use a tool for project management and we get good reports from them.

What did you find most impressive about them?

Their expertise is their professionalism. We can recommend them to our partners, for example, we have a company in Ukraine that plans to sign an agreement with them and start work. We’ve been very happy with their work.

Are there any areas they could improve?

Everything was very good. In India, sometimes there’s a bad internet or telephone connection which can make communication difficult, but that isn’t their fault. There’s also a time difference but we communicated well via email.

BACKGROUND

Introduce your business and what you do there.

Goshop is a shopping mall discovery application. It’s an aggregator platform for all the shopping malls listed on the application. We provide services to shopping malls, retailers, and customers. Customers can see a list of the shopping malls and retail stores nearby, with navigation. Malls and retailers can get customer status information to analyze their business. Retailers can identify potential customers using our tool and push specific ads to specific customers. Our business is in Dubai, and the main hub is in UAE. I’m the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sinergia?

I had an idea of what we needed to do, but I’m not a technical person. Our project includes iBeacon technology and various other things. When we talked to Derrick, the CEO, he gave a lot of input on how we can utilize iBeacon in our project. Sinergia came up with the solution for this.

The executives came to UAE to help us and meet our team. We wanted someone who could talk about technology to our partners. They have given us a lot of support for this project.

SOLUTION

What was the scope of their involvement?

We consider them our technology partner. They built the complete native app for us in iOS, Android, and in Apple Watch. There is a different portal for the retailers and shopping malls. We are building a business application for the retailers as well.

I had an idea of what the app should look like and what features should be included. They took my input, and we came up with a solution together. As we test it, we look to see how the customer is using it, and we will be making changes accordingly. Sinergia has come up with a lot of ideas to enhance the app. It’s been a collaborative effort.

For example, the deals for the particular retailers were put on each retailer’s page. We’ve been looking at the behavior of the users, and it showed that this was not the best place for them. Sinergia moved deals to the front page, and there has been a difference in how many people are looking at them.

Originally we told them to build out architecture to accommodate 10,000–20,000 users at a time, but during the last few months, we have changed that plan and have rebuilt the architecture.

How did you come to work with Sinergia?

I talked to a couple of people based in Bangalore because I’m a native Indian, but I didn’t get a proper response from them. I got quotes that were double what Sinergia quoted. A friend told me that Sinergia is one of the best when it comes to iBeacon technology. I talked to Derrick, and he sent me a proposal. When I compared the quote with the other one I got, there was a big difference. I met Derrick and talked to his team. I saw that they don’t just create a project and deliver the work—they’re more involved in their projects. Normally, the client is charged for every change request, but that hasn’t been the case with Sinergia.

How much have you invested with them?

The project cost $55,000.

What is the status of this engagement?

We started working with them in November 2015, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We launched the app in the test phase and have over 10,000 users so far. We are currently looking for partners to support us. The rating on the App Store is around 4.8 with 19 reviews.

The functionality and stability of the app is good. When I looked at the crash report, there were 14 crashes, which is minor.

After seeing their work and commitment, we are offering another project to them for our hospitality company. It’s one of the biggest hospitality companies in Kasab. The application is one of the first of its kind in the hospitality industry. They’ve done a great job on that application as well. I really recommend them.

How did Sinergia perform from a project management standpoint?

There have been a lot of changes, so the timeline they gave us has been pushed back, which hasn’t been their fault. They are quick to respond. If there are any problems, they are good at admitting the problem and solving it. We communicate through email, phone calls, or Skype. I have met them in their office as well. They have been here a couple of times, and they’ve flown to UAE as well.

What did you find most impressive about them?

I haven’t worked with other agencies, but I have talked to some. The responses and pricing I get from them don’t compare. Comparing the quality of service and price, it’s totally different. We got Apple Watch and other features with the price Sinergia gave us, whereas with another company, the price was $130,000.

Are there any areas they could improve?

No.

BACKGROUND

Introduce your business and what you do there.

I am one of the senior managers of Global Eagle based in Marina del Rey, California. Our main business is the supply of on-demand services to maritime, aviation and a few NGOs in the Middle East and Africa. We also offer networking products and solutions catered for cruise ships, yards and the military, such as streaming platforms and in-flight entertainment. We offer products to all industries that are Internet customers through an internal engineering team, which builds tools for different areas of the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sinergia Labs?

We needed an internal HR mobile app to help us get connected with all employees, and allow them to easily follow up on issues related to their travels. Our senior staff needed it to monitor employee performance, rates of attrition, and more.

An internal website exists for the same purpose, but we wanted to develop a mobile app so that people would be more connected. The web platform wasn’t user-friendly or mobile-friendly. We started developing a native app within our organization, but it didn’t go well. We then thought of outsourcing these mobile app needs to a service provider so we could focus on the backend and other services.

SOLUTION

What was the scope of their involvement?

We provided wireframes for the app to be built. We wanted to build natively, but Sinergia suggested a cross-platform app, which would allow them and us to save a lot of time with development. We still insisted on a native version, but they came up with a cross-platform prototype within a few days based on our wireframes. We were quite impressed with its performance, and it alleviated many of the concerns we had over such an approach.

We were under the impression that only native code could have optimal performance, but given that most of the services were being rendered through the RESTful API, there wasn’t much native work to be done, which is why Sinergia proposed the cross-platform approach to begin with. We gave them a green light, and they delivered an initial version of what we were asking for within three months.

Although we had internally-designed wireframes, we did not have a full design for the app. Those were just some plain screens, being that it was an internal app, and we weren’t very concerned about its design. Sinergia came up with an interesting UI and UX, and we were satisfied with their offering.

Sinergia didn’t conduct interviews with our members. Tom, their CTO, was one of the UI people who worked closely with us, as the architect. He interacted with my team and me, so we were the ones who provided inputs around the user experience. He got back to us every weekend and showed us some of the screens the team came up with. We took those back, presented them to our own managers, and got back to Sinergia the next week.

What is the team dynamic?

Every Friday, we received a sample of the improvements they’d done in terms of designs, screens, and UX. We provided reviews of the work, and got back to Sinergia the next Tuesday.

How did you come to work with Sinergia Labs?

We researched a couple of groups, and Sinergia seemed to be a good fit for our budget. We looked at mostly Indian vendors since they provide good rates. We were not comfortable with working with a large organization given the costs involved; we did not have a large budget, so we had to look for a cheaper vendor. We met Derrick, their CEO, through a reference, and pushed our wireframes to his company. We were impressed with the designs provided by Sinergia. They have a good team and gave us a convincing result, which we had never thought of. They were also very agile, delivering the work within three days.

How much have you invested with them?

The cost of the project was between $75,000–$100,000, not including our ongoing maintenance contract.

What is the status of this engagement?

We started working with Sinergia in 2016. The project was completed within eight months. We still have a maintenance contract in place for bug fixes and minor changes.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has been launched. We gather feedback from employees and go back to Sinergia for any fixes. It’s still early for us to comment on the app’s success since not everyone has on boarded the app. So far, the app is doing pretty well. We have 800–1,000 internal users who are happy with the UI, the color schemes and the responsiveness of the pages. There were a couple of crashes during the initial releases of the Android app, but they were manageable; it was to be expected, and Sinergia made the necessary fixes. It’s pretty stable now. The iOS version has performed very well. There is a rigorous process for reviewing code and approving an app on that platform. All in all, the package offered by their team was very good.

Most of our employees travel around the globe, so this is a use case we’ve historically had trouble with. While traveling, they may have to rebook things, modify travel dates, and so on. With the mobile app, people can enter their expenses on the fly. It has created a good impact, and many of our members have been happy with the results. Employees can request leave, apply for reimbursements of flight and hotel costs, and scan receipts through the app. Any HR request can be done through the app, and users receive approvals or refusals. The existing system had these functionalities, so the mobile app is a mirror of it.

How did Sinergia Labs perform from a project management standpoint?

We had to push the end delivery by one month, after making a few unexpected changes. The app saw a beta release by the end of October 2016, followed by internal reviews from the managers of our organization. This led to a couple of changes and more development time.

We received monthly reports and weekly updates on the fixes and improvements being made along with a small build for us to evaluate. Sinergia was professional in this sense. Tom was always in touch with us and proactively sought out feedback from us. He was always interested in understanding our thought process about the project at each and every stage. Apart from the one-month delay, everything was good.

We communicated via Skype, phone, and email. Sinergia’s team was comfortable with Skype, which is where most of our chats took place. If there was an issue, we would discuss it over the phone, but this didn’t occur frequently.

What did you find most impressive about them?

They are good in terms of UI and UX and produce interesting designs.

Are there any areas they could improve?

Tom was available for us at all times, but, for cases when he was on leave or traveling for business, there were only a few other people whom we could get in touch with. Having more people serve as backup contacts in case the main ones aren’t there would be an improvement.

BACKGROUND

Introduce your business and what you do there.

We are a semiconductor tool manufacturer, and we provide very complex lithographic tools for many high-tech companies. I’m the project manager for infrastructures within the company, and we do business with different clients in the technology industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sinergia?

We had a lot of issues communicating with customers. It was always a challenge making sure all the technical experts were synchronized with development, engineering, our team, and the customers. The emails and the problem descriptions were standard, and we were trying to unify all of this information.. That was a big challenge, because customers cannot wait for us to come up with a good solution. Every hour of lost production cost $40,000 for them, so we’re talking about serious money.

SOLUTION

What was the scope of their involvement?

The challenge is to coordinate all information very quickly in all different time zones. People might be sleeping on one side of the world, but we have a problem in exactly the opposite place. We had to come up with a clear requirement to an outside company, and it was very difficult because most of the people do not understand our business. There are only three players in this business, and only we know how to play the game.

We had certain requirements, and we made a framework for them. We wanted an enterprise grade mobile solution to be implemented. The good thing that I really liked was that even though they did more work in our kind of business, they clearly captured the requirements, and they came up with really interesting questions that we never thought to ask. They were thinking from a completely different angle, and that’s what we liked. The best part, which we were not expecting them to do, was to help us sharpen the requirements before they even started the work.

We thought the project would be small, but it really blew up in a good way. The good thing is they worked together with us the entire time. To understand the whole problem, they literally were allowed to speak to our customers and our logistics chain. Then, they tried to translate all the requirements into a real implementation plan, and they did it very professionally in my opinion. It was really interesting to work with them, and if I had a chance, I would definitely do it again.

Each of our tools are worth about 10s of millions. Some customers will have around, 25 of these tools, which run in parallel with other tools. If there is a problem with one or two tools, the whole production line is down. When the tool is down in our head office, we will know after 24-48 hours, depending if it’s over the weekend. They’re losing around 10s of thousands of Euros per hour. It starts with a diagnosis of the problem using a tool that captures the information immediately, including the specific number for the tool and the particular partner. This immediately brings our com team, D&E, and logistics into the application, and escalation occurs thereafter. The good thing is that customers can see the status of the tool and when someone is working on it, even from the other side of the world. This tool is capturing data to show how much time logistics is taking to fix the information, and this is all running in the background. After one month, we may have 20 escalations, and just by one click of a button, we get all the analytic data. The app is for Android, iOS, and desktop. Sinergia developed the design and developed the code.

How did you come to work with Sinergia?

Sinergia was hired by another company who worked with us, and was responsible for finding a good candidate for our problems. We don’t work directly with Sinergia in terms of the contract, because we have very specific vendors that subcontract. The criteria for choosing Sinergia was based on reliability, availability, and quality. We don’t want a tool that’s inoperable.

How much have you invested with Sinergia?

The initial budget was around $50,000, and it went up to just below $100,000.

What is the status of this engagement?

We started in June 2016, and the product was completed in December 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Part of this application is available to the customer, and Sinergia communicated with them, as well as us, excellently. The application interfaces were really good and had a very original design. People say by just looking at the app, that they can tell it’s ours. They captured our brand very well.

How did Sinergia perform from a project management standpoint?

Initially, we had some hiccups, but looking back, I’m not worried about it because companies like this will always have difficulty understanding our business. How they managed to pull the whole thing together was really appreciated. They made the potential financial overrun at the very beginning very clear because our estimations were wrong. We are not in the business of mobile applications, but they met our expectations very well. After starting the project, they managed it amazingly and always had reviews on progress. Every two weeks they would send a report, and every month we had a meeting over Skype. They also visited us a several times during the initial phase.

What did you find most impressive about Sinergia?

They are really professional, and a very good team to work with. They have very clear communication, and leave a footprint of confidence behind them.

Are there any areas Sinergia could improve?

Initially we had some hiccups, but I think it’s because they were learning about our business, which they did. I think they will continue at a good level in the future. Our company is really high stakes, a multi-billion company, and that was probably something they’d never worked with before.

BACKGROUND

Introduce your business and what you do there.

I’m a sales manager for Prime CTS, which focuses on the banking, finance, and insurance sector. We’re based in Dubai and deal with core banking services and applications on behalf of clients. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SINERGIA?

One of our clients came to us with requirements for an application, so we went to SINERGIA for assistance. They’ve been our vendor for building mobile applications. 

SOLUTION

What was the scope of their involvement?

SINERGIA supported the product life of a mobile application that we built for an insurance company. It’s a client-onboarding CRM designed to bring in more business by supporting sales consultants in the field. They can enter client details like age, monthly income, and existing bank status, and the application will generate a list of compatible policies.

Our client is using the Salesforce CRM, with which we had to integrate. SINERGIA built a native iOS application to do this. We are planning to build an Android version.

How did you come to work with SINERGIA?

We approached them through a reference from several friends and colleagues. I reviewed the applications they’d developed for other clients and found them attractive and eye-catching. Our client was also impressed with SINERGIA’s work.

How much have you invested with SINERGIA?

The cost of their work was around $34,000.

What is the status of this engagement?

We started working with SINERGIA in May 2016. The project ended in October.  

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The application performs smoothly, never slows down, and is generally stable. I don’t have any statistics for the app, but the client was satisfied with the results and service. SINERGIA has continued to provide support if any issues arise. They met our expectations, which is why we’ve kept them as a vendor.

How did SINERGIA perform from a project management standpoint?

They assigned a few lead developers for the project, with whom we could communicate easily. They contributed with good ideas and attractive designs for the project. We used Skype for communication, and they were responsive overall.

What did you find most impressive about SINERGIA?

I appreciated their design capabilities and was impressed by their previous work.

Are there any areas SINERGIA could improve?

They need to hire more on-site developers in UAE. We’ve had to coordinate everything through Skype so far. 

BACKGROUND

Introduce your business and what you do there.

My company is a startup that specializes in services for the commercial construction industry. I am sort of the technical co-founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Logiticks?

I’m a programmer by trade, but I needed a lot of help getting our infrastructure and app up in time.

SOLUTION

What was the scope of their involvement?

We hired Logiticks to help with cross-platform application development for iOS and Android. They did the full-scale development, including the design and backend.

How did you come to work with Logiticks?

I put out a bid on WeWork, and we received Logiticks’ proposal, which was both competent and reasonably priced.

How much have you invested with Logiticks?

It was around $20,000.

What is the status of this engagement?

We started working with Logiticks probably 9–12 months ago. Our work is ongoing, but the primary part of the project is completed.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The results have been really good. Logiticks built the Android version of the app first because it was easy to get up and running in my environment. We had a little bit of a hiccup with getting the iOS running right away, but Logiticks didn't just abandon me and say, “Scope’s done. Sorry.” Logiticks took their time, they were thorough, they made sure everything was working, and they got it dialed in pretty well. I’m very satisfied with Logiticks' work.

How did Logiticks perform from a project management standpoint?

Logiticks remained communicative, and they stuck to timelines about 90% of the time, which is pretty good.

What did you find most impressive about Logiticks?

Logiticks was available and communicative, and they were willing to go that extra mile on the handoff deliverable of the project. Logiticks made sure everything was dialed in and running on our environment.

Are there any areas Logiticks could improve?

Nothing sticks out as something that Logiticks could change. They were pretty good.

BACKGROUND

Introduce your business and what you do there.

SocialTrade.in is intended to help traders and investors make informed investment and trading decisions on the basis of independent performance evaluation reports and metrics by peers and analysts. SocialTrade.in is a platform for stock traders and investors to screen and follow expert traders based on their performance metrics.

I am the chief executive officer of SocialTrade.in.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Logiticks?

The business challenge was to develop our core IT systems from scratch, from the web-based platform that brings the concept of social trading to consumers, to developing the backend processes that support the app. The direction we wanted to go was with a cloud so that we could plan our infrastructure in detail.

SOLUTION

What was the scope of their involvement?

They built the architecture of the Azure-based solution and were in charge of technology selection. We worked with them to design and develop the core online and batch systems in Azure.

They now work with us for support and to drive the solution and project for minimum startup costs.

How did you come to work with Logiticks?

We posted a request for proposal on a number of freelance websites and we received a number of proposals. We shortlisted a few and narrowed it down to Logiticks.

How much have you invested with Logiticks?

I would not want to disclose financials.

What is the status of this engagement?

We started working with Logiticks from June 2016 and have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I would rather not share metrics on delivery. The performance in terms of schedule and quality was good.

How did Logiticks perform from a project management standpoint?

The project was executed in a sprint model using online project management and collaboration tools that allowed us to get a view into the project. Our business manager (stakeholder) was involved on a daily basis. Milestone deliverables were clearly defined for each sprint. Status updates were prompt. Issues were highlighted early whenever possible.

What did you find most impressive about Logiticks?

They have strong competence on Azure. They are an Azure Gold Partner for Microsoft. Logiticks has a great ability to drive architecture and implementation on Azure. They also gave us strong collaboration and direct access to the team for us. Logiticks was able to relate to development costs and running costs from our perspective.

Are there any areas Logiticks could improve?

Social media marketing associated with our product had to be outsourced. The collaboration with our data vendors needed some involvement from our end.

What tips or recommendations could you share that might increase the likelihood of success with Logiticks?

For Azure-based companies, they are a good option. Provide them enough context on the business goals and the cost goals.

BACKGROUND

Introduce your business and what you do there.

We provide software and services for the connected car. I am the Program Manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Logiticks?

When we first engaged Logiticks, we were a start-up with a large amount of development work required, and we were unable to build a team fast enough. So we engaged Logiticks to assist us with some of our requirements.

SOLUTION

What was the scope of their involvement?

Logiticks has worked on quite a number of our projects. The majority of their work has been around backend systems. They built a number of backend portals for us – one around dongle management and another around our internet radio service.

How did you come to work with Logiticks?

They were recommended to us through word of mouth.

How much have you invested with Logiticks?

We would prefer not to provide details on cost.

What is the status of this engagement?

Our engagement with Logiticks commenced during 2014 and is nearing completion (Sept 2016) as we now have the internal resources and skills to address our needs.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The results are generally pleasing, which is evident by our continued engagement with Logiticks over the past two years.

How did Logiticks perform from a project management standpoint?

For a period of time we paid for a project manager from Logiticks to assist us with these projects. During that time the project management was excellent.

What did you find most impressive about Logiticks?

They were able to quickly build a team to meet our needs. A number of times, they provided a specialized resource at short notice when we were unable to access one ourselves.

Are there any areas Logiticks could improve?

Areas for improvement are testing/quality assurance; often our own internal test team would uncover issues with work completed by Logiticks. There were also a few occasions when the estimate or quote provided by Logiticks was not representative of the complete work package. As a result, our project costs and timelines blew out. Generally speaking, though, they were fairly cost effective.

BACKGROUND

Please describe your company and position.

I am the Director of a medical company

Describe what your company does in a single sentence.

Medical technology development for global health settings

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Simelabs to accomplish?

• Prepare for regulatory submission
• Manufacture a GMP grade version of the iSAVE device

SOLUTION

How did you find Simelabs?

Referral

Why did you select Simelabs over others?

Company values aligned

How many teammates from Simelabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Assistance with regulatory submission. 
• Scale up and manufacturing of a medical device. 
• Clinical trial activities to validate the safety and efficacy of the product in AIIMS Jodhpur

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Commercialization of a product. Successful completion of a clinical trial

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prakash and team did deliver a quality product, although they required regular follow up to meet the timelines.

What was your primary form of communication with Simelabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were a team of very passionate individuals with solid engineering experience and expertise. Well networked and genuinely good hearted people to work with.

Are there any areas for improvement or something Simelabs could have done differently?

none