Signallo

BACKGROUND

Please describe your company and position.

I am the Sales Director of a credit card processing company

Describe what your company does in a single sentence.

Merchant services, credit card processing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Signallo to accomplish?

• Find out the POS systems used by spas and salons
• Find salons who are unsatisfied with their current card processor
• Collect pain points about their current POS

SOLUTION

How did you find Signallo?

Referral

Why did you select Signallo over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Signallo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Signallo contacted a list of 5,000 salons in the US and found out which POS they were using and how satisfied they were with it. For the ones that were unsatisfied they found out specific reason why

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They far exceeded our expectations. The data they provided has turned out to be very accurate and valuable for us. Now our salespeople can contact salons with more knowledge about their current setup and where the pains are. About 15% of the salons they researched had big pain points that we can solve for. Well worth it and will use them again for our other verticals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The total project was about 2 months and delivered on time yes. They provided very quick responses to any questions. And made it simple and straightforward to get started no big waste of time meetings.

What was your primary form of communication with Signallo?

Virtual Meeting

What did you find most impressive or unique about this company?

They do it the right way with real people and the data they get is accurate because of it

Are there any areas for improvement or something Signallo could have done differently?

Only wish they offered outsource appointment setting also

BACKGROUND

Please describe your company and position.

I am the Director, Digital Marketing of a software company 

Describe what your company does in a single sentence.

We create software for doctors by doctors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Signallo to accomplish?

• Capture current EHR for high-value targets.
• Learn practice's likelihood to renew their current EHR.
• Understand satisfaction ratings in key measurement areas with practice software.

SOLUTION

How did you find Signallo?

Online Search

Why did you select Signallo over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

We provided target account lists of practices across a variety of medical specialties for Signallo to reach out and survey about their software. We worked with Signallo to design a survey instrument to enable us to achieve our goals. Key deliverables included a report with questions answered by the practice staff about their likelihood to renew their EHR as well as rating satisfication with key components of the software they were using.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Securing meetings with new practices and creating pipeline for for new business deals. We've been able to secure a good number of meetings with prospects that have turned into bookings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mick has been extremely responsive to our team. Emails are returned in a timely manner and he's always willing to participate in a virtual meeting to address concerns or answer questions. The customer service at Signallo has been nothing short of amazing.

What was your primary form of communication with Signallo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very unique business model, responsiveness and customer support, and the ability to get completed surveys regarding medical practice software to gain key insights into their satisfaction level with their current provider, willingness to switch providers, and how they rate their provider in key satisfaction areas. This enabled sales discovery intelligence prior to our team reaching out.

Are there any areas for improvement or something Signallo could have done differently?

No, we've been very satisfied with the program.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of a HealthTech Company

Describe what your company does in a single sentence.

Provide SAAS EHR software and medical billing services to ambulatory clinics in the USA.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Signallo to accomplish?

• Provide reliable contact information, EHR used, and NPS scores

SOLUTION

How did you find Signallo?

Email out reach

Why did you select Signallo over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Signallo, our dedicated vendor, specializes in gathering information about EHR software used by clinics. Their comprehensive scope of work includes contacting each clinic to ascertain a number of  specific questions about the EHR software in use, and calculating the Net Promoter Score (NPS) based on responses to four targeted questions. 
Key deliverables provided by Signallo encompass detailed reports, ensuring we have the necessary insights and direct communication channels to understand and improve our market positioning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The measurable outcomes from the project with Signallo:
• Identification of User Base: 
• EHR Software Utilization: 
• Net Promoter Score (NPS): 
• Contact Information:
• Market Insights: 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've delivered the project within the agreed-upon timeframe. If for any reason there was a change or delay, we were informed ahead of time.

What was your primary form of communication with Signallo?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The owner's business ethics and his commitment to providing the service he described. 

Are there any areas for improvement or something Signallo could have done differently?

NO. The service provided is exactly as described.

BACKGROUND

Please describe your company and position.

I am the CEO of a business contact solution provider.

Describe what your company does in a single sentence.

The Simple Contact Solution Designed Specifically For Small Business

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Signallo to accomplish?

• Find a list of businesses using Talkdesk, Dialpad, and a few other phone systems
• Get the specific pain points they were all having
• Find out how many user licenses they each had purchased

SOLUTION

How did you find Signallo?

Online Search

Why did you select Signallo over others?

Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Signallo helped us develop an ABM marketing list for our CCaaS platform. They surveyed and interviewed thousands of businesses to find out which CCaaS they were using, and then we also had them find out how many user licesnes they each had. And finally, we asked them to find out about the types of issues and pain points that were going on at each business related to their CCaaS.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We booked initial qualifying meetings with over 20% of the businesses on the list so far. Already we have seen a very large ROI, and we haven't even finished going through the list yet. We wouldn't have had this level of success if we didn't know so much about each business before we contacted them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was a little slow to get started. After signature we needed to wait like almost 3 weeks to launch because they had a shortage of researchers. But after that it was very smooth.

What was your primary form of communication with Signallo?

Email or Messaging App

What did you find most impressive or unique about this company?

Just the fact that they actually take the time to speak with people at each business and very that the information is correct, and get very detailed feedback from all of them, and find out things that you wouldn't find elsewhere. Signallo provided the type of data that I couldn't find just by looking online. And it's affordable.

Are there any areas for improvement or something Signallo could have done differently?

It would be nice if the service was faster. But I don't know how it really could be, since they manually call and verify all the information. 

BACKGROUND

Please describe your company and position.

I am the Director of Client Services of a managed IT services company.

Describe what your company does in a single sentence.

Managed IT Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Signallo to accomplish?

• Identify MSP, managed IT service provider for a list of target accounts
• Identify which accounts were unsatisfied with their MSP
• Identify decision makers

SOLUTION

How did you find Signallo?

• Referral
• Other

Why did you select Signallo over others?

• Good value for cost
• Able to get intel others couldn't provide

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Signallo to help us understand the current landscape within a list of target accounts. We wanted to know who each account was using for their MSP, managed IT service provider and also which of them were unsatisfied with their current chosen vendor. Additionally we wanted to the decision maker and an idea of when their service contracts were up for renewal. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For the provided list of about 10,000 target accounts Signallo was able to either identify the current MSP or confirm there was no MSP partner for over 70% of the accounts. Many of the accounts were unsatisfied with their current MSP and Signallo found out specific reasons as to why they were unsatisfied so we could build custom messaging for each. They also did excellent at finding the decision maker contact details which often did not exist in Zoom Info.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provided weekly updates into a shared google Sheet. They were very responsive to any questions. They usually replied within minutes.

What was your primary form of communication with Signallo?

Email or Messaging App

What did you find most impressive or unique about this company?

I don't know how they got all this data for us. These are difficult data points to get. Most people don't want to share this type of information. But Signallo found a way to get information for us on thousands of target accounts. We've verified them and they are real.

Are there any areas for improvement or something Signallo could have done differently?

I wish they had API build out to send the data right into our CRM. Instead they just put it into a shared google sheet. So there are additional steps we need to take to put it into our CRM.

BACKGROUND

Please describe your company and position.

I am the VP of Sales of American Linen & Uniform Supply

Describe what your company does in a single sentence.

Commercial laundry and uniform supply.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Signallo to accomplish?

• Identify the Uniform Service Vendor used by businesses across New Mexico and Texas, including their satisfaction with the current vendor and approximate monthly spend.

SOLUTION

How did you find Signallo?

direct Mail

Why did you select Signallo over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Signallo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Call local buisnesses to identify whos products they are using and how much they are spending.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Intel collected on over 1,500 businesses and still in progress.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

very timely and accurate

What was your primary form of communication with Signallo?

Virtual Meeting

What did you find most impressive or unique about this company?

They have great intel, and Mick is very open to ideas.

Are there any areas for improvement or something Signallo could have done differently?

Great so far working on other ideas.

BACKGROUND

Please describe your company and position.

 I am the Marketing Coordinator of an information technology company 

Describe what your company does in a single sentence.

Built by behavioral health industry veterans, our company provide a modern EHR, a complete billing and revenue cycle management solution, and an extensive array of client engagement tools. We offer clinicians, executives, back-office staff, and clients a collaborative view of the health record. In an industry dedicated to serving the most vulnerable population, our mission is to provide technology that empowers, so providers don’t have to rely on legacy systems that only hinder their progress.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Signallo to accomplish?

• Discover struggles agencies were having with current EHRs
• Gain intel on behavioral health EHRs
• Explore technology trends in industry

SOLUTION

How did you find Signallo?

Message on LinkedIn

Why did you select Signallo over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Signallo were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Signallo gained intel from agencies and their EHR, then reported them back to us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase of MQLs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes.

What was your primary form of communication with Signallo?

Email or Messaging App

What did you find most impressive or unique about this company?

Very specific to behavioral health technology

Are there any areas for improvement or something Signallo could have done differently?

Yes, they could have called larger organizations and gained more feedback from agencies aside from satisfaction level.

BACKGROUND

Please describe your company and position.

I am the CEO of a software development company

Describe what your company does in a single sentence.

custom software development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Signallo to accomplish?

• find which SAP partner a business is using
• find which Acumatica partner a business is using
• find which Microsoft partner a business is using

SOLUTION

How did you find Signallo?

Referral

Why did you select Signallo over others?

• High ratings
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

they found out which partner for SAP, Acumatica, Microsoft was being used at several target companies who we wanted to become the IT partner for

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

they basically never failed to find out which partner the target company's were using, and what's more the information turned out to be really useful for us to book meetings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

well we weren't sure it was possible to get this type of account intel, but they came up with a way to get it predictably and they provided it on time, good communication. with very few exceptions, the data was all very high quality.

What was your primary form of communication with Signallo?

Email or Messaging App

What did you find most impressive or unique about this company?

they have a creative way of thinking about how to get account intel, they think outside of the box

Are there any areas for improvement or something Signallo could have done differently?

n/a