Sidetool

BACKGROUND

Please describe your company and position.

I am the Head of Technology of a BPO company 

Describe what your company does in a single sentence.

BPO for the Home Services Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidetool to accomplish?

• Support Develop a Client Portal

SOLUTION

How did you find Sidetool?

Upwork

Why did you select Sidetool over others?

• High ratings
• Pricing fit our budget
• Experience with target Technology

How many teammates from Sidetool were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Home Screen + Dashboard screen design and build out. Be able it to pull a table when clicking on the metric in the dashboard of where the metrics come from and give the usre to be able to downloard a pdf
Service Menu Page - Develop services page and implement contact link
Historial Invoice Page - Pull reports from S3, design and layout of historical invoices page, additional filters and download functionality. They should be able to print the PDFs
Quickbooks Integration - Integrate with QuickBooks for historical invoice data retrieval
QA testing - Perform final QA testing and validation, develop error notifications, establish project baseline
Provide final build and documentation, provide support for two weeks post go-live, address initial live period issues

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were tracked against specific milestones that the company and I established at the outset. These milestones included the development of several pages, integrations, testing, and timelines allowing us to assess progress and success at each stage. Meeting these milestones consistently demonstrated our progress and the overall success of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Most milestones were delivered on time. In the first week, we encountered a delay due to unforeseen circumstances on their end; however, they responded quickly by adding additional resources to keep the project on track. They also maintained open communication throughout, promptly updating us about the availability issue and their corrective actions.

When we needed to pause for testing on our end, they were highly understanding and actively contributed to our testing process. This collaboration allowed us to complete the final milestone smoothly and demonstrated their commitment to a successful project outcome.

What was your primary form of communication with Sidetool?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their strong collaboration, clear communication, and deep technical knowledge of the platform were invaluable throughout the project. The owner consistently checked in to ensure everything was running smoothly, demonstrating excellent oversight. The entire team was friendly, open to discussing ideas, and genuinely committed to achieving our milestone goals.

Are there any areas for improvement or something Sidetool could have done differently?

The documentation lacked standardization in the descriptions of the modules, leading to multiple revision requests. It appeared as though different individuals, with varying levels of understanding of the modules, contributed to the documentation, which created inconsistencies. While it provided a starting point, we ultimately had to rewrite the documentation to ensure clarity and uniformity. A more structured handover process would also help improve consistency and facilitate smoother transitions.

BACKGROUND

Please describe your company and position.

I am the CEO of Intentional Product Manager

Describe what your company does in a single sentence.

Intentional Product Manager specializes in helping product managers develop and refine their skills through hands-on learning experiences.

With the support of Sidetool and their no-code approach, we have been able to launch a custom platform that allows us to manage student feedback in a more organized and systematic way, which has significantly improved our operational efficiency and enhanced the overall experience for both students and coaches.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidetool to accomplish?

We hired Sidetool to help us achieve a more streamlined and efficient way to manage student feedback, including organizing feedback by topics and categories.

Their expertise was essential in building a custom platform that replaced our previous Google Sheets system, allowing us to centralize all student data and automate key processes, ultimately improving the efficiency of our operations and enhancing our ability to track student progress

SOLUTION

How did you find Sidetool?

Online Search

Why did you select Sidetool over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Sidetool were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sidetool was engaged to develop both the backend and frontend of our custom feedback platform. Their team delivered several key milestones, including database setup, creation of multiple user roles, the design of the evaluation and feedback system, and implementing secure login processes.

These deliverables were instrumental in building a robust and flexible platform that optimized our workflows and enabled us to manage student feedback more effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to our collaboration with Sidetool, we transitioned from a manual system using Google Sheets to a fully integrated platform. This new solution has greatly reduced the time spent on administrative tasks, improved how we organize and access student data, and enhanced the overall efficiency of our feedback process.

As a result, we've been able to provide more structured, timely feedback to students while freeing up resources for other critical tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sidetool’s project management was efficient and adaptable. They consistently met deadlines and were flexible when adjustments were needed. Their quick responses and understanding of our needs made the process smooth and aligned with our goals.

What was your primary form of communication with Sidetool?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Sidetool was their intuitive no-code platform and collaborative spirit. Their approach allowed us to efficiently scale our operations without the burden of complex technical challenges. Their flexibility, responsiveness, and genuine commitment to understanding our needs distinguished them as an essential partner in our growth..

Are there any areas for improvement or something Sidetool could have done differently?

They are great, I’m super happy with their professionalism and service

BACKGROUND

Please describe your company and position.

I am the CEO of Nao Now

Describe what your company does in a single sentence.

We are an online English langague learning platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidetool to accomplish?

• Create an AI chat bot
• Streamline operations
• Reduce costs through AI chat bot

SOLUTION

How did you find Sidetool?

Referral

Why did you select Sidetool over others?

Referred to me

How many teammates from Sidetool were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have worked with Sidetool for the past few months to create a custom AI chat bot for our language learning platform. They have been very patient with us. They are always willing to listen to feedback and accomodate our requests. They have helped us with difficult integrations such as Kakao and intercom. 

They are working on integrating the bot to the backend of our dashboard. Our goal is to use this bot to cut costs, decrease manual labor, and streamline operations. They are doing a great job so far!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We worked on changing the tone of the bot to be suitable for our customers. We also are working on training the bot to understand our platform data such as scheduling information. Next, we are working on training the bot to help with mentor matching and discount codes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they have delivered everything on time. They are very responsive over slack and via zoom meetings.

What was your primary form of communication with Sidetool?

Virtual Meeting

What did you find most impressive or unique about this company?

They’ve done exactly what we wanted and created an AI bot that works perfectly for our business.

Are there any areas for improvement or something Sidetool could have done differently?

Nope

BACKGROUND

Please describe your company and position.

I am the Project Manager of A4

Describe what your company does in a single sentence.

We help marketers succeed.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidetool to accomplish?

• Build out platform

SOLUTION

How did you find Sidetool?

Online Search

Why did you select Sidetool over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sidetool were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sidetool was engaged to build our comprehensive learning platform from the ground up. Their team delivered a fully functional platform that includes features like live session management, course hosting, community engagement tools, and advanced analytics. These solutions were instrumental in streamlining our content delivery and student engagement processes, allowing us to focus on creating high-quality content while the platform handles the technical aspects seamlessly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Through our collaboration with Sidetool, we achieved significant improvements, including the successful release of our learning platform ahead of schedule and meeting all our core requirements. These results led to immediate positive feedback from our student community, particularly regarding the smooth live session experience and intuitive course navigation. The platform's performance has exceeded our expectations, allowing our students to easily access content, participate in live sessions, and engage with our community features without technical issues. This successful launch has been instrumental in helping us scale our educational offerings and better serve our growing community.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sidetool's project management was exemplary, consistently delivering features on time and often exceeding expectations. They maintained clear communication through Slack and weekly virtual meetings, keeping us updated on progress and quickly addressing any concerns. Their team is particularly adept at understanding our unique needs and translating them into technical solutions.

What was your primary form of communication with Sidetool?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Sidetool was their ability to truly understand our vision and translate it into a technical reality. Their approach to problem-solving and ability to suggest improvements we hadn't even considered made them a valuable partner. Sidetool's commitment to building not just what we asked for, but what we actually needed, truly sets them apart.

Are there any areas for improvement or something Sidetool could have done differently?

Not really, theyve been great

BACKGROUND

Please describe your company and position.

I am the CEO / Founder of Respiris

Describe what your company does in a single sentence.

For about a year, Respiris has collaborated closely with Sidetool's co-founders to refine and expand their managed marketplace of job search coaches. This partnership, grounded in shared values of deep empathy, artificial intelligence, and community, has allowed Respiris to enhance their services and scale their impact.

Sidetool’s no-code approach has been instrumental in streamlining operations, enabling more transitions to move through the queue efficiently. This seamless collaboration reflects Respiris' commitment to using innovative solutions to support individuals and organizations with care and agility during pivotal career transitions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidetool to accomplish?

• Operationalize our Managed Marketplace
• Build a Revenue Funnel
• Iterate Our Go To Market Strategy

SOLUTION

How did you find Sidetool?

• Online Search
• Upwork

Why did you select Sidetool over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sidetool were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sidetool’s no-code platform has been pivotal in optimizing workflows, expediting transitions, and significantly increasing throughput. This strong collaboration exemplifies Respiris' dedication to leveraging innovative technology to offer compassionate, efficient support to both individuals and organizations during critical transitions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sidetool played a crucial role in helping me develop an Minimum Viable Product (MVP), which enabled me to transition from being a solopreneur to scaling Respiris' Managed Marketplace to enable transitions and support chief people officers. This partnership provided the necessary tools and infrastructure to grow the business beyond its initial scope, allowing us to expand our services and impact more individuals and organizations effectively.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly effective and responsive. Sidetool consistently delivered items on time, adhering to project deadlines while maintaining flexibility to accommodate changes as needed. They demonstrate a keen understanding of our requirements and respond promptly to any questions or concerns, adjusting their approach to meet our evolving needs. 

This reliable communication and adaptability helped ensure the success of the project and allowed us to scale Respiris' Managed Marketplace smoothly.

What was your primary form of communication with Sidetool?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Sidetool was their seamless no-code platform and their ability to deeply collaborate across boundaries. Their approach not only empowered us to scale Respiris’ Managed Marketplace efficiently but also enabled us to do so without heavy technical barriers. The unique blend of flexibility, responsiveness, and their commitment to understanding our business needs truly set them apart, making them an invaluable partner in our growth journey.

Are there any areas for improvement or something Sidetool could have done differently?

To continue to be open to feedback on their ongoing development. They are fantastic!

BACKGROUND

Please describe your company and position.

I am the Founder of Moriah

Describe what your company does in a single sentence.

We are a BtoC app 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidetool to accomplish?

Develop the app

SOLUTION

How did you find Sidetool?

• Online Search
• Referral

Why did you select Sidetool over others?

• High ratings
• Great culture fit

How many teammates from Sidetool were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

create the app from A to Z + project management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

from nothing to a working app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

top 

using linear, super well organized

What was your primary form of communication with Sidetool?

Virtual Meeting

What did you find most impressive or unique about this company?

They all understood what it wanted to do and executed very well and perfectly organized 

Are there any areas for improvement or something Sidetool could have done differently?

nothing

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Combine AI, an AI-powered software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sidetool?

We needed to expedite our software development delivery.

SOLUTION

What was the scope of their involvement?

Sidetool has helped us with various integrations and automations for our product development.

What is the team composition?

We’ve worked with 2–5 teammates from Sidetool.

How did you come to work with Sidetool?

I’ve worked with them before at another company. They had high ratings, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We worked with them from January–June 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sidetool successfully delivered high-quality work.

How did Sidetool perform from a project management standpoint?

Sidetool’s project management is proactive and aligned culturally with our startup culture. We communicate via virtual meetings.

What did you find most impressive about them?

Sidetool’s speed and smart development were impressive.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the CEO of TestPilot

Describe what your company does in a single sentence.

We extract shopper insight from our eCommerce marketplace simulations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidetool to accomplish?

• Proof of Concept / SAAS
• MVP / SAAS
• v1.0 / SAAS

SOLUTION

How did you find Sidetool?

Industry Networking

Why did you select Sidetool over others?

Great culture fit

How many teammates from Sidetool were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Buildout of TestPilot, a SAAS application that uses AI and a proprietary marketplace simulation to get great market research outcomes affordably and quickly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sidetool is a smart, savvy, and pragmatic partner focused on AI & automation. I've worked with some of their competitors and am delighted to have found Ed and his team... They get the work done but they also challenge me to make the product concept better.

We've hit MVP and are on-track for our big launch!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes - highly responsive.

What was your primary form of communication with Sidetool?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Leadership - they bring a lot of vision to the table but back it up with technical chops.

Are there any areas for improvement or something Sidetool could have done differently?

All good now - excited to see how the company grows!

BACKGROUND

Please describe your company and position.

I am the Founder of Results Repeat

Describe what your company does in a single sentence.

Website development and marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidetool to accomplish?

• Create an MVP tool to automate internal work

SOLUTION

How did you find Sidetool?

Online Search

Why did you select Sidetool over others?

• Pricing fit our budget
• In US

How many teammates from Sidetool were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop a system to store client information and automate creation of marketing elements using data in the system and ChatGPT.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a system that stores much of our info and automates some of our work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were very impressed with the team's project management process which included regular updates and weekly meetings. They were also responsive between meetings.

What was your primary form of communication with Sidetool?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Project management.

Are there any areas for improvement or something Sidetool could have done differently?

We switched developers in the middle of the project. Having more continuity would have been nice.

BACKGROUND

Please describe your company and position.

I am the Founder of Musly

Describe what your company does in a single sentence.

A private members' club for digital and IRL connection

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sidetool to accomplish?

• get app on app store
• build app features
• fix small bugs

SOLUTION

How did you find Sidetool?

Online Search

Why did you select Sidetool over others?

scammed

How many teammates from Sidetool were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Avoid Sidetool – Unethical & Incompetent

I had an extremely disappointing experience with Sidetool. Their code architecture is terrible, and their work consistently broke my app. Instead of fixing their own mistakes, they charged me extra to “fix” issues they created—only to break the app even more. They switched the developer working on my app 4 times in 4 months- that meant a new developer every month - that means a new learning curve and being charged for their learning every month. They had massive turnover. Instead of apologizing for this - they charged me extra for the extra time it would take for their developer to learn the code. 

To make matters worse, they charged me $4,000 without my permission and pushed my business back months, costing me $30,000 in damages. Their team even claimed we needed to “increase hours” to fix the problems they caused, which felt like an intentional scam.

The CEO, Ed, runs a highly questionable operation. I wouldn’t recommend this agency to anyone looking for reliable no-code development. If you’re considering Sidetool, stay far away—there are much better options out there - they made my product completely non-functioning and don't have any good developers. Their solution to any problems or mistakes they did was : let's increase the hours to fix this. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The app had one feature-optimize it's function - but they instead weren't able to even create the feature right - they took one month and still couldn't make it right which left us with a broken app since they built it so wrong.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They continuously lied about progress. 
• They built things with poor architecture and never documented when they pushed anything live. 
• The next developer I brought on said their biggest problem was utter disorganized code 

What was your primary form of communication with Sidetool?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

nothing

Are there any areas for improvement or something Sidetool could have done differently?

Yes - they need better developers and to organize their code, document when they ship things live, keep their client updated on why something is broken and what they are doing to fix it. they shouldn't charge clients extra for big mistakes they make. Fix their developer churn issue- I should not have a new developer every month and pay for them to learn the code