Shipshape Solutions

BACKGROUND

Please describe your company and position.

I am the CCO of Cedeterija | Oko Stola

Describe what your company does in a single sentence.

Cedeterija d.o.o. is a Croatian company based in Zagreb, founded in 2004, specializing in the retail of music and video recordings in specialized stores, as well as in the sale of kitchenware and cookware through dedicated retail locations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shipshape Solutions to accomplish?

• E-commerce

SOLUTION

How did you find Shipshape Solutions?

• Online Search
• Referral

Why did you select Shipshape Solutions over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Shipshape Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shipshape were responsible for the complete design, development, and implementation of the eCommerce shop www.okostola.com, a retail platform specializing in kitchenware and cookware. The project covered both front-end and back-end development, full integration with business systems, and optimization for usability and performance.

🔧 Scope of Work
1. UX/UI Design

Custom visual design tailored to reflect the brand’s premium, modern, and practical aesthetic.
Fully responsive interface optimized for desktop, tablet, and mobile use.
Intuitive navigation for quick product discovery and improved conversion rates.

2. eCommerce Platform Development

Development of a scalable and secure eCommerce platform with multi-category product support.
Features included product filtering, search, advanced product variants (color, size), and wishlist functionality.
Implementation of secure checkout process with multiple payment methods (credit card, bank transfer, etc.).

3. ERP Integration

Full integration with the client’s ERP system for real-time synchronization of:
Product inventory and availability
Pricing (including promotions and discounts)
Order processing and tracking
Customer data and invoices

4. Accounting System Integration

Connection with their accounting software to ensure seamless handling of orders, invoicing, and tax reporting.
5. Admin Panel Customization

Tailored back-office interface allowing the client to easily manage:
Product catalog
Orders and returns
User accounts
Promotional banners and homepage content

6. SEO and Performance Optimization

On-page SEO implementation (meta tags, structured data, URLs).
Image and script optimization for faster load times and mobile performance.
Integration with analytics and Facebook Pixel for performance tracking.

7. Security & Compliance

Implementation of SSL and GDPR compliance measures.
Secure storage of customer data and transactions.
📦 Key Deliverables
Fully functional and responsive eCommerce website (okostola.com)
Custom UX/UI design
Integration with ERP and accounting systems
Admin dashboard for product and order management
Multi-language and multi-currency readiness
Search engine optimization setup
Post-launch technical support and maintenance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here are measurable outcomes from the eCommerce project for www.okostola.com that demonstrate its success and business impact:
1. Increased Online Sales Volume
2. Operational Efficiency Gains
3. Website Engagement & Traffic
4. Improved Customer Experience
5. Business Intelligence & Tracking

Describe their project management. Did they deliver items on time? How did they respond to your needs?

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What was your primary form of communication with Shipshape Solutions?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

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Are there any areas for improvement or something Shipshape Solutions could have done differently?

Not at all. They were great at that time.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Project Manager of Oktal Pharma d.o.o.

Describe what your company does in a single sentence.

Oktal Pharma is one of the leading pharmaceutical wholesalers in Croatia, providing consistent, high-quality distribution of medicines, medical products, and healthcare products to pharmacies, hospitals, public healthcare centres, laboratories, and opticians for over 30 years.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shipshape Solutions to accomplish?

• Develop a modern, user-centric B2B web shop to enhance customer experience and operational efficiency across three markets.

SOLUTION

How did you find Shipshape Solutions?

• Online Search
• Clutch Site

Why did you select Shipshape Solutions over others?

• High ratings
• Close to my geographic location
• Expertise

How many teammates from Shipshape Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The goal of this project was to design, develop, and implement a modern, user-centric B2B web shop tailored for three distinct markets. The new platform replaced the existing solution for two of them and introduced a new solution for the third market. The platform addressed existing system limitations and introduced enhanced functionalities and UX improvements. 

As part of the implementation, the web shop was successfully integrated with three different ERP systems, each specific to its market. These integrations ensured real-time synchronization of product data, and order statuses. By aligning the web shop with each ERP environment, the solution maintained operational consistency while supporting market-specific business rules, improving both internal efficiency and customer satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• System Reliability and Performance
• Improved User Engagement
• Enhanced Customer Satisfaction
• Improved Localization and Market Reach
• Faster Time-to-Market for New Products

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From the outset, the Shipshape Solutions demonstrated a clear understanding of our goals and consistently delivered high-quality results. The level of expertise, professionalism, and ability to stay on track throughout the project exceeded our expectations. Their approach was both collaborative and flexible. 

What was your primary form of communication with Shipshape Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Advanced expertise in integrating complex systems
• Dedication to quality
• Level of responsiveness and communication throughout the entire process

Are there any areas for improvement or something Shipshape Solutions could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Manager of Škojo d.o.o.

Describe what your company does in a single sentence.

Authorized sales and service of Mercedes-Benz and Suzuki vehicles

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shipshape Solutions to accomplish?

• Enhancing Operational Efficiency – Streamlining workflows and automating processes to improve overall productivity.
• Optimizing System Performance – Identifying and resolving inefficiencies to ensure smooth and reliable operations.
• Implementing Scalable Solutions – Developing flexible and future-proof systems that can grow with our business.

SOLUTION

How did you find Shipshape Solutions?

Referral

Why did you select Shipshape Solutions over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Shipshape Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Website Design & Development

Created a modern, responsive, and user-friendly website that aligns with our brand identity.
Designed an intuitive layout to enhance user experience (UX) and engagement.
Ensured mobile optimization for seamless functionality across all devices.
2. SEO Optimization

Implemented on-page SEO best practices, including keyword optimization, meta tags, and structured data.
Improved site speed and performance for better search engine rankings.
3. Content Management System (CMS) Integration

Developed a website with a CMS (e.g., WordPress, Shopify, or a custom solution) to allow easy content updates.
Provided training or documentation for managing website content efficiently.
4. Custom Features & Functionalities

Integrated contact forms, live chat, and call-to-action buttons to drive user engagement.
Implemented e-commerce capabilities (if applicable) for online sales and transactions.
Added blog functionality to support content marketing and SEO efforts.
5. Security & Performance Enhancements

Applied SSL encryption for secure browsing and data protection.
Optimized website speed and performance to ensure a smooth user experience.
6. Testing & Deployment

Conducted thorough testing to ensure functionality, compatibility, and security.
Launched the website successfully with all required configurations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Website Traffic – After launching the new website, we observed a measurable increase in visitor numbers, as reflected in analytics reports.
Improved SEO Performance – Higher rankings on search engines for targeted keywords, leading to increased organic traffic.
Better User Engagement – Reduced bounce rates and increased average session duration, indicating improved user experience (UX).
Higher Conversion Rates – More inquiries, form submissions, and customer interactions, showing the website effectively engages users.
Faster Load Times – Improved site speed, leading to better performance scores and a more seamless user experience.
Mobile Responsiveness – Enhanced mobile experience, leading to increased mobile traffic and engagement.
Easier Content Management – The new CMS allows for quick and efficient content updates, reducing time spent on website maintenance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was absolutely perfect, highly professional, and delivered right on time. The entire process was smooth, and the quality of work exceeded our expectations. We couldn’t be more satisfied with the results!

What was your primary form of communication with Shipshape Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were extremely satisfied with Shipshape Solutions, and what impressed us the most was their exceptional professionalism, attention to detail, and commitment to delivering high-quality work on time. Their ability to understand our needs and translate them into a seamless, user-friendly website was truly outstanding. The combination of technical expertise, creativity, and excellent communication made the entire process smooth and efficient. We highly appreciate their dedication and would gladly work with them again in the future!

Are there any areas for improvement or something Shipshape Solutions could have done differently?

No, everything is excellent!

BACKGROUND

Please describe your company and position.

I am the E-commerce Manager and Project Owner of Magdis d.o.o.

Describe what your company does in a single sentence.

Magdis d.o.o. is a leading regional cosmetics manufacturer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Shipshape Solutions to accomplish?

• Create SAAS solution for web shop
• Sync with ERP software
• Provide functional platform for selling and marketing
• Connect with smart solutions like AI, e-mail marketing and dynamic pricing

SOLUTION

How did you find Shipshape Solutions?

Online Search

Why did you select Shipshape Solutions over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Shipshape Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our goal was to create SAAS solution that will be both manager & user friendly, providing us e-commerce platform with integrated marketing tools, analytics, but most importantly, actively connect with our ERP software for tracking stock and providing product data.

• Open Source platform for e-commerce
• Connecting with ERP system
• Usage of advanced technology
• User & manager friendly solution
• Include AI technologies for translations and content creation
• Ticketing system for returns, product information and customer service
• Customer loyalty programme
• Digital marketing tools & apps

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First of all, the team behind Shipshape Solutions is highly professional, making communication seamless, efficient, and always on time. Managing a project of this scale in less than a year required high expertise, but also careful preparation, professional consulting, and strong deadline management—all of which Shipshape Solutions delivered.

The solution they provided meets all our needs to position ourselves as the leading beauty e-commerce platform in the region. Beyond that, it has enabled us to expand our reach across the entire EU, ensuring a smooth, scalable, and future-proof digital infrastructure. Their attention to detail, technical expertise, and strategic approach helped us optimize our operations while enhancing the overall user experience for our customers.

From the initial consultation to implementation and post-launch support, the Shipshape team demonstrated reliability, deep industry knowledge, and a commitment to excellence. Working with them has been a valuable experience, and their solution has set us up for long-term success.

All-in-all, best value for money!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every phase of the project was well-structured, with clear timelines, proactive communication, and thorough planning. They delivered all milestones on time, ensuring a smooth workflow without unnecessary delays.

Their responsiveness to our needs was outstanding. They took the time to understand our specific requirements, provided expert guidance, and quickly adapted to any changes or challenges along the way. 

What was your primary form of communication with Shipshape Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

First of all, pricing transparency, which other custom solutions don't usually have. Second, right after meeting with them, our teams connected easily, and the collaboration felt natural from the start. Their ability to align with our vision, understand our goals, and proactively offer solutions made the entire process smooth and efficient.

They anticipated our needs, suggested improvements, and ensured the final result was both scalable and future-proof. Their mix of technical expertise, strategic thinking, and genuine dedication to client success makes them a standout partner in the industry.

Are there any areas for improvement or something Shipshape Solutions could have done differently?

Shipshape Solutions delivered an outstanding solution, and their professionalism, expertise, and responsiveness made the entire process seamless. However, like any project, there is always room for improvement.

As a client, we would appreciate more in-depth analytical capabilities for completed orders, customer behavior, and other key insights. Enhanced reporting and data visualization tools would further optimize our ability to make data-driven decisions and improve overall performance.

That said, these are minor areas for improvement in an otherwise exceptional experience. Their ability to listen to feedback and continuously refine their approach gives us confidence that they will continue to evolve and enhance their solutions over time.

BACKGROUND

Please describe your company and your position there.

I am managing director at Strategio d.o.o. We are market intelligence vendor, providing structured market intelligence data in real time on a single screen.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIPSHAPE ltd, and what were your goals?

As we grew rapidly, we had challenges in data content management. Size of the managed data outgrew current module and we needed process automation to flag only positions with possible errors.

Once flagged, error needs to be marked and solution offered in order to completely minimize manual management. Module needs to manage 2.500.000 URL locations twice a day, 4 different data content sources, 35 product categories from 18 different market/countries.

SOLUTION

How did you select this vendor and what were the deciding factors?

We published a tender that SHIPSHAPE answered. They were not the one with lowest price, they were the one completely understanding the challenge.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

RFP was as follow: Module

1 - Development of the main Admin data content management module Module

2 - Automated test module Module

3 - Ticketing module Module

4 - Improving product matching module Module

5 - Anti-bot solution with belonging dashboard

How many people from the vendor's team worked with you, and what were their positions?

Technical Director, Lead Developer and Customer Operation manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The bottleneck at our internal process was gone, we got content management system that is supporting our growth and in same time we significantly increased general content quality as we could manage all incoming incidents in very short period of time, using minimum manual resources.

Describe their project management style, including communication tools and timeliness.

They listen and understand, then offering not power point but actual demo module in limited config but enough that we can test and provide feedback. Opposite to all other that came with solution in power point.

What did you find most impressive or unique about this company?

They were straightforward and keeping deadlines.. They were a highly skilled and customer-focused team that understood customer ideas and challenges.

Are there any areas for improvement or something they could have done differently?

Project was large in terms that we had to resolve many different challenges, and it lasted for 7 months. There was a few set-backs, as it always happens with projects like this - but they always managed it fast without any impact to project milestones.

BACKGROUND

Please describe your company and your position there.

CEO and board member of a travel agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIPSHAPE ltd?

Development of a new website, CRM business system and IT consulting services

What were your goals for this project?

Replacing the old system with a new one and applying new technologies in business. The collaboration then expanded to consulting and introducing new innovations into the business.

SOLUTION

How did you select this vendor?

Personal recommendation from leading people in the IT industry sector in the region

Describe the project and the services they provided in detail.

Ship Shape designed the all new web site and they developed, configured and launched backend business management solution. We have customized and paired the system with all our clients in the region and all over the world. We faced a lot of challenges as we developed many innovations for the first time, but the engineering approach to problem solving by the whole team from Ship Shape contributed to the rapid resolution of obstacles and a system design that is advanced for this industry.

What was the team composition?

The project team had about five people with a couple of additional people from both companies joining the project as needed in specific niches

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project allowed us great automation in the business and the ability to add certain modules very quickly as the business develops

How was project management arranged and how effective was it?

The project progressed much faster than expected thanks to the great commitment by Ship Shape through all channels of communication, from Asana to live meetings. I am still surprised how we have done so much work in such a short time.

What did you find most impressive about this company?

Their communication with clients is better than any of the specialized companies dealing with various digital marketing, consulting and development services with which I have had the opportunity to cooperate

Are there any areas for improvement?

The system works perfectly for what is customized, but I am extremely glad that there is room for improvement and growth with very little intervention as the company develops.

BACKGROUND

Please describe your company and your position there.

I am CTO at a Taxi company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SHIPSHAPE ltd, and what were your goals?

We had a website and needed a redesign and implementation of some custom features. We hired ShipShape to develop a website for us based on our design.

SOLUTION

How did you select SHIPSHAPE ltd and what were the deciding factors?

They came as a recommendation from our business partner.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting where we discussed the project. After that, we sent the designs. After that, the team gave some useful input and UI / UX changes which made sense. After some time, we had an initial version of our website.

How many people from the vendor's team worked with you, and what were their positions?

There were two web developers who worked on our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch, we saw an increasing number of visits.

Describe their project management style, including communication tools and timeliness.

We used emails and Slack for communication alongside one meeting per week.

What did you find most impressive or unique about this company?

They took the time to teach our marketing team how to use the CMS of the website.

Are there any areas for improvement or something they could have done differently?

They had some minor bugs but considering the timeline that's all to be expected