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Call Center | BPO

Beijing Sunshine Golden Point Consulting Service Co., Ltd. (formerly Sunshine Insurance Group Customer Service Center), established in 2016, headquartered in Beijing, is the participating subsidiary of Sunshine Insurance Group. With the professional customer service experience and technological advantages of Sunshine Insurance Group for many years, Sunshine Golden Point Company has quickly set foot in BPO service, operation resource optimization and management consultation, large data industry research and development, enterprise SMS operation management and other fields, providing technical support, customer mining, customer care, market research, digital solutions, telephone collection, social media nationwide and other services.

Shandong Sunshine Information Technology Co., Ltd. is one of the member

enterprises of Sunshine Insurance Group, with a registered capital of 10 million

RMB. The company’s main business includes four major segments of SMS

outsourcing services, software product R&D, ITO services and BPO services.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
10 - 49
Locations
Beijing, China
Year founded
Founded 2016

No have been added yet...

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 5 /5

Most Common Project Size

$10,000 - $49,999 based on 1 review

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Overall Review Rating

4.5

Quality

4.5 /5
Schedule

4.5 /5
Cost

5.0 /5
Willing to Refer

5.0 /5

See all 1 Reviews

Shandong Sunshine Information Technology / Beijing Sunshine Golden Point Consulting Reviews

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Call Center Services Customer Service Outsourcing
$10,000 to $49,999
Oct. 2020 - Oct. 2021

4.5

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"The operation team performed highly and they matched their business acumen with ours."

Apr 6, 2022

Head of Customer Service, Online Insurance Company

Ziyue Zhang

Financial services
China
1,001-5,000 Employees
Online Review
Verified

An online insurance company engaged with Shandong Sunshine IT/Beijing Sunshine Golden Point Consulting to serve as their primary BPO provider for personnel and project management purposes.

Thanks to Shandong Sunshine IT/Beijing Sunshine Golden Point Consulting, the company was able to increase their connection and satisfaction rate by 95%. The internal stakeholders were particularly impressed with their process, which highly benefitted their operational success.

The client submitted this review online.

BACKGROUND

What does your business do and what is your role at your company?

Online Insurance

I am the head of customer service department

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with the vendor?

Personnel and Management Issues

Company Experience, COPC Certification

SOLUTION

What was the scope of their involvement?

We use the form of full-service outsourcing to cooperate with a tech company and use our system for desensitization to ensure the sustainable development of the business while ensuring safety.

From the service provider’s company, what is the team composition?

150 people, including 1 manager, 2 supervisors, 2 trainers, 5 quality inspectors, 7 team leaders, and others are front-line personnel.

How did you come to work with the vendor?

Introduced by friend, bidding for cooperation.

What is the status of this engagement?

The project has ended on October 31, 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The connection rate increased from 90% to 95% and the satisfaction increased to 95%

How did the vendor perform from a project management standpoint?

Weekly communication, monthly report and annual summary.

What did you find most impressive about them?

The operation team performed highly and they matched their business acumen with ours.

Are there any areas they could improve?

Timeliness of Recruitment

RATINGS

4.5

Showing 1-1 of 1 Reviews

Locations (1)

Sunshine Finance Town, Tongzhou District Beijing, China 101100

10 - 15

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Shandong Sunshine Information Technology / Beijing Sunshine Golden Point Consulting

Call Center | BPO

Pricing Snapshot

Most Common Project Size

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Shandong Sunshine Information Technology / Beijing Sunshine Golden Point Consulting Reviews

Full-Service BPO Support for Online Insurance Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Locations (1)

Shandong Sunshine Information Technology / Beijing Sunshine Golden Point Consulting

Call Center | BPO

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

Most Common Project Size

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Overall Review Rating

Quality

Schedule

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Willing to Refer

Shandong Sunshine Information Technology / Beijing Sunshine Golden Point Consulting Reviews

Full-Service BPO Support for Online Insurance Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Location

Locations (1)

Contact

Connections