SEO.my

BACKGROUND

Please describe your company and position.

I am the CEO of a telecommunications company.

Describe what your company does in a single sentence.

We're a data-centric and multiple award-winning mobile data service company in Malaysia. We may be the youngest telco in the country but our understanding of customer preferences has enabled us to grow from strength to strength.

Our rapid response to changes in consumer behaviour and needs has enabled us to be the first in industry to introduce various products and services such as free monthly data for prepaid plans and microfinancing for smartphones as well as unlimited data to customers at very affordable prices. 

In our quest to become Malaysia’s preferred digital telco, we have also introduced many first-of-its-kind digital services to the market such as telcoassurance products. We also have a comprehensive fintech ecosystem offering that consists of a universal e-wallet which offers consumers digital financial and lifestyle services and a digital payment acceptance solution designed for businesses both big and small.

Being the youngest telco also means we have the most modern network infrastructure that enables us to scale up based on demand in the most efficient way. Our award-winning robust network is also ready for 5G and beyond and we are committed to continue investing in our network so that our customers will always enjoy a superior network experience.

We can help you kickstart your career, realise your unlimited potential, and reach greater heights! 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SEO.my to accomplish?

• As a leading telecommunications company in Malaysia, our primary goal was to improve its online visibility and organic search performance. Our website was crucial for driving customer engagement and sales, but it wasn’t ranking as well as it should for key terms in the competitive mobile telecom space. Our main objectives when partnering with SEO.my were to increase organic traffic, enhance keyword rankings, and improve overall user engagement through better search engine optimization strategies. We also wanted to ensure our website was aligned with SEO best practices, so we could consistently stay ahead of the competition and cater to the growing number of online customers. The challenge was to identify specific areas for improvement, implement a comprehensive strategy, and achieve sustainable long-term growth.

SOLUTION

How did you find SEO.my?

• Online Search
• Clutch Site

Why did you select SEO.my over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SEO.my were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO.my’s approach was methodical and thorough from the very beginning. They started with an in-depth website audit that highlighted critical issues affecting our SEO performance. Their team reviewed everything from on-page elements like title tags, meta descriptions, and internal linking to off-page factors, including backlinks and social media integration. Their work was incredibly detailed, ensuring that no stone was left unturned.

One of the key deliverables from SEO.my was a detailed action plan that covered both immediate fixes and long-term optimization strategies. This included improving the site's structure for better crawlability, optimizing content to better target high-value keywords, and refining the user experience to improve engagement metrics. They also implemented a strategic content marketing plan, creating optimized landing pages, blog content, and updated product descriptions that addressed the specific needs and interests of our target audience.

In addition, SEO.my provided us with regular monthly reports and analysis, which gave us clear insights into how our SEO efforts were progressing and where we needed to pivot our strategy for even better results. Their communication was consistent, and they made it easy for us to understand complex SEO concepts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results from SEO.my’s work were clearly visible after a few months. Our organic traffic saw a steady increase, and key pages started ranking higher for competitive terms. What impressed me the most was how they focused on not just quantity but quality — the leads we gained through organic traffic were more relevant and likely to convert. We could also see a marked improvement in the average time spent on our website, as well as a decrease in bounce rates, indicating that users were finding the information they needed more effectively

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SEO.my’s project management was impeccable. They met every deadline without fail and communicated every step of the way, ensuring we were on the same page throughout the process. When we had additional requests or questions, their team was quick to respond, providing thoughtful and actionable advice. Their proactive approach to managing the project made the entire experience smooth and hassle-free. For example, whenever there was a shift in search engine algorithms, SEO.my was on top of it, making adjustments to our strategy without delay.

What was your primary form of communication with SEO.my?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly stood out about SEO.my was their personalized approach. They didn’t just apply a one-size-fits-all strategy. They took the time to understand our unique market challenges and crafted a tailored SEO plan that worked for our specific needs. The fact that they took such a hands-on approach and were so invested in our success made a huge difference.

Are there any areas for improvement or something SEO.my could have done differently?

As for areas of improvement, I genuinely don’t have much to critique. The team at SEO.my exceeded my expectations in almost every aspect

BACKGROUND

Please describe your company and position.

I am the Managing Director / Group CEO of a telecommunications company

Describe what your company does in a single sentence.

TM is the national connectivity and digital infrastructure provider and Malaysia’s leading integrated telco; offering a comprehensive suite of communication services and solutions in fixed (telephony and broadband), mobility, content, WiFi, ICT, Cloud and smart services. TM is driven by stakeholder value creation in a highly competitive environment and places, emphasis on delivering an enhanced customer experience via continuous customer service quality improvements and innovations, whilst focusing on increased operational efficiency and productivity.

As the enabler of the nation’s Digital Malaysia aspiration, TM has been at the forefront of every telecommunications technology evolution in the country and will continue to do so. It provides the communications backbone of Malaysia with the widest connectivity and convergence network. TM remains committed to expanding its network with a comprehensive digital infrastructure. Moving beyond connectivity services, TM is developing new value-added digital services to cater to a more digital lifestyle and society, digital businesses, and digital government, striving to make “Life and Business Easier, for a better Malaysia.”

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SEO.my to accomplish?

• When our company decided to enhance its online visibility, our primary goal was to optimize our search engine presence to ensure we were reaching the right customers at the right time. Our objectives were to increase organic traffic to our website, improve our rankings for high-traffic keywords relevant to the telecommunications industry, and, ultimately, drive more leads and conversions. We understood that the competition in the telecommunications space was fierce, and our digital footprint needed a significant boost to stand out from the crowd. We approached SEO.my because of their proven track record of delivering successful SEO strategies, and we were confident that they could help us meet these challenges.

SOLUTION

How did you find SEO.my?

• Online Search
• Clutch Site

Why did you select SEO.my over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SEO.my were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO.my took a comprehensive and strategic approach to our SEO needs. The scope of their work was extensive, covering everything from a full audit of our website’s current performance to the implementation of on-page and off-page optimization strategies. One of the first steps was conducting a thorough SEO audit, which allowed them to identify areas that needed improvement, such as site structure, page speed, mobile optimization, and content relevancy. Based on these insights, SEO.my provided us with a detailed roadmap for improvement.

The next phase involved optimizing our content. They helped us refine existing content and create new, high-quality, SEO-optimized content targeted at our key demographics. They also ensured our website was fully aligned with the best technical SEO practices, such as fixing broken links, improving metadata, and addressing URL structure issues.

SEO.my also conducted extensive keyword research to ensure we were targeting the most valuable search terms for our business. Their off-page SEO efforts included building quality backlinks from authoritative websites in the telecommunications sector, which increased our site's domain authority and overall credibility.

Throughout the process, SEO.my kept us updated with clear and concise reports, highlighting both the progress of the project and specific next steps for future optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While the journey is ongoing, we've already begun to see substantial improvements in key performance indicators. Our search engine rankings for several crucial keywords have significantly improved, allowing us to capture a larger share of organic traffic. Website traffic has steadily increased over the past several months, and we’ve observed an uptick in lead generation forms being filled out—directly correlating with the enhancements made to our site. This increase in traffic and engagement shows a clear, positive shift toward reaching more potential customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SEO.my’s project management was exceptional. They followed a well-defined timeline and consistently delivered on time. From the beginning, they established clear milestones and communicated expectations. We always knew what to expect and when. Their team was highly responsive to our needs, addressing any concerns we had promptly and with clarity. The feedback loop was seamless—whenever we had questions or wanted to refine a particular element of the strategy, they're quick to respond and offer expert advice.

What was your primary form of communication with SEO.my?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most about SEO.my was their proactive approach. They didn’t just wait for us to point out issues; they anticipated challenges before they became problems and offered practical solutions. For instance, they recommended new, high-impact keyword opportunities based on trends they noticed in the market, even suggesting adjustments to our content strategy to stay ahead of the curve. They also provided us with in-depth reports that were not just data-heavy but insightful, making it easy for us to understand the impact of their efforts.

Another standout feature was their collaboration with our internal teams. They didn’t work in isolation; rather, they took the time to understand our brand voice, values, and target audience. This made the implementation of their SEO recommendations much more aligned with our business goals.

Are there any areas for improvement or something SEO.my could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Executive of Corporate Affairs of a financial services company

Describe what your company does in a single sentence.

Motivated by its mission to deliver a better life within the reach of all Malaysians, BSN is committed to be better by pushing its limits to provide comprehensive financial services to all Malaysians. BSN strives to give all Malaysians an equal opportunity to pursue a better and more promising financial future, and be their gateway to a better life. To achieve this, the bank leverages its expertise and experience on financial inclusiveness, supported by a comprehensive product and service range and delivered through multiple touch points in every corner of the country.

Incorporated in 1974, BSN currently has more than 7,200 employees, supported by 390 branches, 38 Micro Centers, 728 Automated Teller Machines (ATMs), 360 Cash Deposit Machines (CDM) and more than 4,000 Registered Banking Agents (Ejen Bank BSN) or EB BSN across the country. BSN has over 9 million customers across Malaysia with retail deposits as of December 2019 amounting more than RM15 billion. 

BSN offers a range of conventional and Islamic savings, wealth management, micro business, personal financing, automobile financing and cards products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SEO.my to accomplish?

• When we initially partnered with SEO.my, our primary objective was to enhance the online visibility of our company, particularly in the competitive Malaysian financial services sector. Our goal was not just to improve search engine rankings but to effectively reach our target audience, promote specific financial products, and increase overall engagement on our digital platforms. We faced several challenges before SEO.my came onboard. While BSN had an established online presence, we realized that our website was not optimized to fully capture search traffic for important financial services and products. Moreover, as a government-linked financial institution, there were unique challenges related to brand authority, customer trust, and regulatory compliance that needed to be carefully navigated. We needed a strategic SEO partner who could tailor solutions for these specific needs, and SEO.my emerged as the perfect fit.

SOLUTION

How did you find SEO.my?

• Online Search
• Clutch Site

Why did you select SEO.my over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SEO.my were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO.my's team provided a comprehensive solution that addressed all of our concerns and aligned with our objectives. Their approach began with an in-depth analysis of our current website, including a detailed SEO audit. This audit revealed key areas of improvement such as technical issues, on-page optimization gaps, and opportunities for content enhancement.

One of the primary deliverables was a full overhaul of our website's on-page SEO, which included optimizing meta tags, improving keyword targeting, and restructuring content to better align with user intent. They also performed extensive keyword research to identify the most relevant and high-converting keywords for our target audience. This was especially important for products like personal loans, savings accounts, and credit cards.

SEO.my also focused on improving our website's speed and mobile responsiveness. Given the increasing reliance on mobile devices for online banking, these optimizations were critical for providing a seamless user experience. Additionally, they developed a robust content strategy to ensure that our blog and knowledge base were aligned with the evolving needs of our customers, covering everything from financial advice to product updates.

The technical team worked diligently to implement a structured data strategy that improved how search engines understood and displayed our content. They also worked on local SEO optimization to ensure that our branches and services were accurately represented on location-based searches.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While it's difficult to quantify success in a single metric, the improvements SEO.my brought to the table were noticeable across several areas. One of the most immediate effects was a significant increase in organic traffic to our website. More importantly, we saw better engagement metrics such as longer time on site and lower bounce rates, indicating that users were finding the information they needed and engaging with our content more effectively.

Moreover, our rankings for key financial services terms improved steadily over the course of the project. We began to notice more visibility for products that had previously been overshadowed by more established competitors, which translated into higher interest and inquiries from potential customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From a project management perspective, SEO.my was exceptional. They consistently delivered milestones on time, and their communication was clear and transparent throughout the entire process. Whenever we had specific requests or adjustments, the team was quick to respond and provide actionable solutions. We were never left in the dark; they ensured that we were always up-to-date with progress, and any issues that arose were addressed swiftly and professionally.

What was your primary form of communication with SEO.my?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out to me the most about SEO.my is their ability to understand the unique needs of the banking sector. They didn’t just apply a generic SEO approach but tailored every strategy to the specific context of our company. Whether it was navigating financial regulations, understanding our target customer base, or adhering to the complexities of our industry, they delivered solutions that were not only effective but also compliant and customer-centric.

Are there any areas for improvement or something SEO.my could have done differently?

The content strategy was solid, there were a few instances where we felt some of the content could have been more creative or aligned with the evolving interests of our target audience. However, this is a very minor point in an otherwise excellent collaboration.

BACKGROUND

Please describe your company and position.

I am the Head of Medical Services of a healthcare company

Describe what your company does in a single sentence.

Our immaculately presented facility delivers world-class healthcare in a soothing natural setting, meaning the care you receive is not only at the forefront of clinical practice in the region, but delivered in one of the most outstanding healthcare environments anywhere in the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SEO.my to accomplish?

• When we first reached out to SEO.my, our company was facing a common yet crucial challenge — ensuring that our online presence was easily discoverable by individuals and families seeking reliable healthcare services in Malaysia. We knew that many people turn to search engines first when looking for healthcare providers, but our website was not performing as well as we would have liked in local search results. Our primary objective was to enhance our online visibility, making it easier for potential patients to find us when they searched for medical services, treatments, or information related to healthcare in Malaysia. Our goal was to not only improve our search rankings but also to ensure that when people did find us, they were engaging with content that was relevant, trustworthy, and easy to navigate. We also wanted to focus on key medical services and specialties, like cardiology, orthopedics, and general health check-ups, as these were areas where we believed we could offer unique value. Ultimately, we needed a comprehensive strategy that would help us become a top healthcare resource for people in Malaysia searching for medical care, while also establishing our clinic as a trusted name in the healthcare industry.

SOLUTION

How did you find SEO.my?

• Online Search
• Clutch Site

Why did you select SEO.my over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SEO.my were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO.my approached the project with a detailed and customized strategy. They began by conducting a thorough audit of our website to understand where we were missing opportunities. This included evaluating our current keyword targeting, on-page SEO elements like titles and meta descriptions, and ensuring that our site was mobile-friendly — especially important for patients who are often browsing on smartphones or tablets.

Their solution was multi-faceted:

Keyword Research and Strategy: SEO.my started with extensive keyword research, identifying search terms and phrases most relevant to our services. They took the time to understand the local healthcare landscape and the kinds of queries people were making. This allowed them to build a robust list of keywords we could target, focusing on both broad terms and specific, localized keywords such as "health check-up in Kuala Lumpur" or "best cardiologist in Malaysia."

Content Optimization and Creation: SEO.my’s team worked closely with us to optimize existing content on our site. They helped us refine and enhance our service pages, blog posts, and FAQs to ensure they were more SEO-friendly while still maintaining the compassionate, informative tone that our company is known for. Additionally, they recommended creating new content to target specific patient concerns, conditions, and treatment options that were not well-represented.

Local SEO and Google My Business Optimization: Given that we are a healthcare provider in Malaysia, local SEO was a key focus. SEO.my helped us optimize our Google My Business profile, ensuring that it was fully filled out with accurate contact details, photos, and up-to-date information. They also provided guidance on how we could encourage patients to leave positive reviews, which significantly boosted our local search rankings.

Technical SEO: The SEO.my team also improved the technical aspects of our website, such as page load speed and mobile optimization. They worked with our IT team to ensure our site was fast and responsive, which is critical for a seamless user experience, especially for those accessing our website during a medical emergency or after-hours.

Key deliverables from SEO.my included:

An optimized website structure for better navigation and user experience.

Engaging, SEO-optimized content that answered key patient questions.

A robust backlink strategy to increase the authority of our site within the healthcare industry.

Regular performance tracking reports, showing where improvements were made and where further adjustments could be considered.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with SEO.my, we’ve seen noticeable improvements in our online presence. While we don't focus on specific metrics, we have observed an increase in traffic to our website, particularly from people searching for healthcare services in Malaysia. More patients are finding us through search engines, and many have commented on how easy it was to find the information they needed. This has translated into more appointment bookings and inquiries about our various services.

One of the key improvements we noticed was the rise in local search visibility. Our clinic is now ranking higher for important local keywords like “health check-up in Kuala Lumpur” and “best cardiologist in Malaysia,” making it easier for potential patients to find us when they need us the most. The optimized content, including targeted blog posts and service descriptions, also resonates with visitors, addressing their specific needs while instilling confidence in our expertise.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adhered to deadlines and communicated regularly, ensuring that all tasks were progressing smoothly. Whenever we had specific requests or concerns, their team responded promptly and professionally. They were always flexible and ready to adjust the strategy when we had new ideas or priorities.

What was your primary form of communication with SEO.my?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about SEO.my was their attention to detail and personalized approach. They didn’t just treat us as another healthcare provider looking for SEO services; they took the time to understand our values and how we wanted to communicate with our patients. They offered valuable insights into improving the user experience on our site, and they provided thoughtful suggestions on how to engage with potential patients in a way that felt authentic and compassionate.

Are there any areas for improvement or something SEO.my could have done differently?

No, I don't have

BACKGROUND

Please describe your company and position.

I am the Managing Director of a Cloud communication company

Describe what your company does in a single sentence.

Cloud Communication Company specliaising in VOIP, Cloud PABX, Video

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SEO.my to accomplish?

• When we first approached SEO.MY to assist with Search Engine Optimization (SEO) for our telecommunications company, we had several clear objectives in mind. One of the primary goals was to enhance our online presence and visibility within a highly competitive industry. As a growing player in the Malaysian telecommunications sector, we wanted to ensure that potential clients could easily find us when searching for services related to cloud solutions, internet connectivity, and enterprise communications. Before engaging SEO.MY, our website traffic was moderate, but we were facing challenges in ranking for high-traffic keywords related to the telecommunications and cloud service sectors. Our goal was to improve both organic search rankings and website conversions by targeting specific keywords that would attract quality leads. We also wanted to improve user experience on our website, making it more intuitive and responsive, especially for mobile users.

SOLUTION

How did you find SEO.my?

• Online Search
• Clutch Site

Why did you select SEO.my over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from SEO.my were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 SEO.my’s approach to our SEO needs was nothing short of meticulous and comprehensive. They began by conducting a thorough audit of our website, analyzing our current SEO performance, content, and backlink profile. From there, they provided us with a detailed action plan that addressed both short-term and long-term goals.

One of the key deliverables was the on-page optimization of our website. SEO.my worked on improving the structure and readability of our content, ensuring it was optimized for both search engines and users. They also made sure our metadata (titles, descriptions, and headings) aligned with the keywords we were targeting. This included detailed keyword research and analysis to identify the best terms to rank for, considering our business offerings and target audience. Another significant deliverable was the improvement of our website’s technical SEO. SEO.my identified issues with page load speeds, mobile optimization, and crawlability, making the necessary adjustments to ensure we adhered to Google’s best practices.

What's the status of this engagement?: They also implemented schema markup for better visibility in rich search results. In addition to these on-page and technical improvements, SEO.my handled off-page SEO by building a strong and relevant backlink profile, reaching out to authoritative sites within the telecommunications and tech sectors to enhance our website’s domain authority. Perhaps one of the most unique aspects of their approach was the focus on local SEO. Since we were operating in Malaysia, SEO.my made sure we were fully optimized for local search queries, improving our ranking for location-based searches relevant to our services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of SEO.my’s efforts became apparent over time. Our search engine rankings improved significantly, particularly for highly competitive keywords in the telecommunications industry. As a result, we saw an increase in organic traffic to our website. More importantly, the traffic we received was more targeted, with visitors who were actively searching for services that our company offered. This led to a noticeable uptick in inquiries from potential clients.

We also observed improvements in user engagement. Our bounce rate dropped, and we saw longer session durations, suggesting that users were finding our content more relevant and engaging. Additionally, the website’s mobile responsiveness and speed improvements resulted in a smoother user experience, which was crucial for converting visitors into leads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management throughout our collaboration with SEO.my was exemplary. Their team was always communicative, providing regular updates on the progress of the project and delivering milestones on time. We never felt left in the dark about the status of our initiatives. Whenever we had questions or requests, SEO.my responded promptly, demonstrating a deep understanding of our business needs. They were proactive in suggesting improvements and adjustments along the way, which further emphasized their commitment to delivering results tailored to our goals. The results of SEO.my’s efforts became apparent over time. Our search engine rankings improved significantly, particularly for highly competitive keywords in the telecommunications industry. As a result, we saw an increase in organic traffic to our website. More importantly, the traffic we received was more targeted, with visitors who were actively searching for services that our company offered. This led to a noticeable uptick in inquiries from potential clients.

We also observed improvements in user engagement. Our bounce rate dropped, and we saw longer session durations, suggesting that users were finding our content more relevant and engaging. Additionally, the website’s mobile responsiveness and speed improvements resulted in a smoother user experience, which was crucial for converting visitors into leads

What was your primary form of communication with SEO.my?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about SEO.my was their dedication to understanding our business. They didn’t just approach us as another client, but took the time to really understand the nuances of our industry, our customer base, and our goals. They provided thoughtful, data-driven recommendations that aligned perfectly with our objectives. Their ability to balance technical expertise with strategic insights made them an invaluable partner. I recommend SEO.my for them. No regret.

Are there any areas for improvement or something SEO.my could have done differently?

As for areas of improvement, if I had to suggest anything, it would be that SEO.my could potentially expand their content creation efforts. While their on-page optimization and technical work were top-notch, some additional content strategy, particularly in terms of blog articles or case studies, might have helped us even more in terms of brand storytelling and SEO ranking. 

BACKGROUND

Please describe your company and position.

I am the Group CFO of a reinsurance company

Describe what your company does in a single sentence.

We're the country's national reinsurer was set up in 1972 to reduce the outflow of reinsurance premiums overseas. The Company commenced operation in 1973. In 2005, as a result of a restructuring excercise within our group, the Company's reinsurance licence, business and assets were transferred to its subsidiary company. Pursuant to the restructuring, we became an investment holding company and changed our name. Our company comprises leading wholesale providers of reinsurance and retakaful as well as two takaful operators. Its reinsurance subsidiary stands tall among the top reinsurers in the region, writing lines of general businesses locally and abroad. In Malaysia, its takaful operators vie among the leaders in the provision of financial protection services based on the takaful system. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SEO.my to accomplish?

• When we first approached SEO.my, we were looking for a trusted partner to improve our online presence and enhance our visibility in the competitive financial services sector. As a prominent player in Malaysia's financial industry, we knew that search engine optimization (SEO) was crucial in helping us stay ahead of competitors and connect with potential customers who were actively searching for insurance and reinsurance services. Our main objective was to improve organic search rankings and drive more targeted traffic to our website, ultimately increasing leads and brand awareness. We faced several challenges initially, as the financial services industry is highly regulated and competitive, and standing out in the digital space can be difficult. Additionally, our website had a number of technical issues, outdated content, and SEO practices that were no longer up to industry standards. Therefore, we needed a comprehensive SEO strategy that would not only improve rankings but also ensure compliance with search engine guidelines.

SOLUTION

How did you find SEO.my?

• Online Search
• Clutch Site

Why did you select SEO.my over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SEO.my were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO.my's team took a methodical and strategic approach to address our challenges. They began by conducting a thorough SEO audit of our website, identifying both technical and content-related issues. This audit was incredibly insightful and highlighted areas where we could improve, such as enhancing website speed, improving mobile optimization, and optimizing on-page content to align better with search intent.

The scope of work was extensive and involved multiple phases. SEO.my focused on both on-page and off-page SEO strategies. On the on-page side, they optimized our website’s content by performing in-depth keyword research and ensuring that all our web pages were targeting the most relevant and high-value keywords for the financial services sector. They also worked on enhancing the user experience by improving site navigation, internal linking, and reducing page load times, which was crucial for improving our website’s engagement metrics.

Off-page, SEO.my helped us improve our backlink profile by focusing on acquiring high-quality, authoritative links from reputable sources within the finance and insurance industries. They also helped us create valuable content that was shareable and engaging, which in turn attracted natural backlinks.

Another key deliverable was the implementation of a content marketing strategy to regularly publish blog posts and thought leadership articles that addressed industry trends, customer pain points, and emerging financial services solutions. This content helped us establish credibility and authority in our space, while also contributing to improved rankings.

Throughout the project, SEO.my also provided regular reports that gave us insight into key performance indicators such as website traffic, keyword rankings, and other important metrics. Their transparency and communication made the entire process smooth and manageable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over the course of our partnership with SEO.my, we saw a significant improvement in our online visibility. Our search engine rankings for key financial services-related keywords steadily improved, and more targeted visitors began arriving on our website. This led to an increase in inquiries and engagement with potential clients who found us through organic search.

What stood out most was SEO.my's focus on measurable results. We were able to track improvements through their detailed monthly reports, which showcased the gradual but consistent progress in both traffic and rankings. The content they produced was tailored to our target audience and aligned with our business goals, resulting in better quality leads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When it comes to project management, SEO.my was exemplary. They maintained clear timelines, regularly updated us on the progress, and delivered all project milestones on schedule. Whenever we had a question or needed adjustments, their team was quick to respond and offered practical solutions. This proactive communication helped us feel confident and reassured that the project was on the right track at all times.

What was your primary form of communication with SEO.my?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about SEO.my was their ability to marry technical SEO with creative strategies. They didn’t just optimize for search engines but also prioritized user experience and brand voice, ensuring that the improvements they made were sustainable and in line with our broader marketing goals. Their ability to customize strategies based on our unique needs and constraints was truly a game-changer.

Are there any areas for improvement or something SEO.my could have done differently?

As for areas of improvement, we believe that while the overall SEO work was stellar, there were some minor delays when it came to implementing content updates in the first few months. However, this was quickly addressed, and the team remained responsive throughout the process. This was only a small issue and did not detract from the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the Director Of Services at a healthcare company.

Describe what your company does in a single sentence.

Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, my company enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its intelligence platform.

With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world.

We embrace a culture of respect, transparency, integrity and diversity and we work to create a world where healthcare has no limits.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SEO.my to accomplish?

• When we first partnered with SEO.my, our primary goal was to significantly increase the online visibility and search engine rankings of our healthcare services under our brand. The healthcare industry in Malaysia is highly competitive, and we needed a trusted partner who could help us rise above the noise. Specifically, we needed to attract more potential patients and clients who were actively searching for medical services and healthcare products online. With a digital landscape that was quickly evolving, we wanted to ensure that our website not only ranked higher but also reached the right audience, effectively meeting the needs of people searching for healthcare solutions.

SOLUTION

How did you find SEO.my?

• Online Search
• Clutch Site

Why did you select SEO.my over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SEO.my were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO.my approached the project with a well-rounded and thoughtful strategy. They started with a comprehensive audit of our existing website and analyzed every aspect, from on-page SEO elements like meta tags and keyword density, to off-page SEO factors like backlinks and domain authority. From there, they built a tailored strategy that included both short-term fixes and long-term improvements.

Key deliverables included:

• Keyword Optimization: SEO.my identified highly relevant and high-volume search terms related to healthcare services, ensuring that we were targeting the right keywords.
• On-Page SEO: They revamped our content, improving everything from headings to meta descriptions, making the content more accessible and search-friendly.
• Content Strategy: SEO.my helped us create a content calendar that aligned with both patient needs and seasonal healthcare topics, which kept our site dynamic and relevant.
• Technical SEO: They performed extensive technical fixes, optimizing website speed, improving mobile responsiveness, and ensuring that all technical SEO elements were in place to enhance overall user experience and rankings.
• Local SEO: Given that our services are localized to Malaysia, they focused on optimizing our Google My Business profile, local listings, and reviews, ensuring we appeared in local searches for healthcare providers.

The scope of work also involved continuous monitoring, adjustments based on performance analytics, and strategic recommendations to further optimize our website’s ranking and user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results from our partnership with SEO.my were evident in multiple areas. First and foremost, we saw a marked improvement in our search engine rankings. We went from being relatively hidden in search results to being consistently found on the first page for a number of highly competitive healthcare-related keywords. This drove more traffic to our site and, ultimately, more inquiries about our services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SEO.my’s project management was exceptional. From the outset, they set clear milestones and timelines for deliverables, and they were always ahead of schedule. There was never a moment when we felt uncertain about the next steps, and the team was always responsive, providing updates in real-time and making sure we were informed of any changes. If we had any questions or needed adjustments, their team was quick to offer solutions, always keeping our best interests in mind.

What was your primary form of communication with SEO.my?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about SEO.my was their ability to truly understand the nuances of the healthcare industry and our unique challenges. They didn’t just treat us as another client; they took the time to dive deep into our brand, our audience, and the specific needs of patients searching for medical solutions. This personalized approach was evident in the content they helped create and the strategies they implemented.

One unique aspect was how they integrated SEO with content marketing. They didn’t just focus on keywords; they also emphasized creating valuable content that resonated with our audience—whether it was blog posts, FAQs, or patient testimonials—making our site not only more visible but also more engaging.

Are there any areas for improvement or something SEO.my could have done differently?

None

BACKGROUND

Please describe your company and position.

 I am the Registered Valuer of a real estate company 

Describe what your company does in a single sentence.

Our services cover valuation, estate agency, property management and research.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SEO.my to accomplish?

• As a property consultancy and real estate services provider, we were struggling to stand out in an increasingly digital market. Our website, though professionally developed, was underperforming in terms of visibility, especially for key property-related searches within our target locations. We engaged SEO.my with the objective of elevating our online presence, increasing organic traffic, and ultimately driving more inquiries for our valuation, agency, and consultancy services. The goal was not only to appear on the first page of search results but to become a known and trusted online presence for property seekers and corporate clients alike.

SOLUTION

How did you find SEO.my?

• Online Search
• Clutch Site

Why did you select SEO.my over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SEO.my were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO.my approached our project methodically and with a strong understanding of the real estate space. They kicked off the engagement with a thorough SEO audit, which highlighted several technical shortcomings on our site including slow load times, weak internal linking structures, and outdated metadata.

Their scope of work included:

• Complete on-page optimization of all our service and property listing pages.
• Keyword strategy development focused on commercial real estate terms, geographic-specific searches, and high-intent keywords like "property valuation experts" and "real estate consultants near me."
• Content enhancement and SEO copywriting for cornerstone service pages and blog content, tailored to both investors and property owners.
• Implementation of technical fixes including sitemap restructuring, mobile usability adjustments, and image compression for faster load speeds.
• A targeted link-building campaign to improve domain authority, featuring guest posts, local citations, and outreach to relevant property directories.

Throughout the process, they ensured their work complemented our brand tone, keeping the language professional while optimizing it for search discoverability.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After the project rolled out, we observed a significant uplift in organic traffic to our core service pages, especially those focused on valuation and estate agency work. We also began receiving more inbound inquiries through our website — many from clients who specifically mentioned finding us through Google. Our blog, which had previously been an afterthought, began ranking for long-tail real estate queries, establishing us as a knowledge leader in the niche.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In terms of project management, SEO.my was impressively organized. They maintained a clear timeline with deliverables scheduled on a shared tracker, and there was never a point where we felt uncertain about progress. They were also quick to pivot when we had urgent updates — for example, when we needed to highlight a new property development campaign, they prioritized those pages and accelerated optimization for immediate visibility.

What was your primary form of communication with SEO.my?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most about SEO.my was their ability to balance data-driven SEO practices with the unique characteristics of our industry. They didn’t approach real estate SEO with a one-size-fits-all mindset. Instead, they demonstrated a strong understanding of what property buyers, tenants, and investors were looking for, and adapted their strategy accordingly.

Are there any areas for improvement or something SEO.my could have done differently?

NOTHING

BACKGROUND

Please describe your company and position.

 I am the Trademark Attorney of a legal company 

Describe what your company does in a single sentence.

Full-service intellectual property law firm with offices in Seattle, Washington.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SEO.my to accomplish?

• We engaged SEO.my to help us improve the online visibility of our law practice in a very competitive legal market. Our primary goals were to rank higher for specific practice areas like intellectual property and litigation services, strengthen our local SEO presence, and ultimately generate more qualified leads through organic search. With limited internal SEO expertise, we needed a partner who could take full ownership of the strategy and execution.

SOLUTION

How did you find SEO.my?

• Online Search
• Clutch Site

Why did you select SEO.my over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SEO.my were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO.my approached the project with a thorough understanding of the unique challenges law firms face when marketing online. They began with a complete audit of our website, including site architecture, technical SEO factors, on-page content, and backlink profile.

Key deliverables included:

• Technical Optimization: They resolved numerous backend issues that were hindering our site performance, including slow page speeds, broken links, and indexing errors.
• Content Strategy & Development: SEO.my revamped several existing practice area pages to be more SEO-friendly, and collaborated with us to create a series of new content pieces (like FAQs and blog posts) focused on trending legal queries and client concerns.
• Local SEO Enhancements: They optimized our Google My Business listing, built citations across reputable local directories, and helped us collect client reviews, boosting our visibility in local search results.
• Link Building: They ran a white-hat backlink campaign, securing placements from credible legal publications and directories.
• Analytics & Reporting: Monthly reporting dashboards gave us clear visibility into keyword rankings, traffic patterns, and lead conversions, allowing us to adjust focus areas proactively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact was clear. Within a few months, we saw an uptick in qualified inbound inquiries, many of which mentioned finding us through organic search. Our visibility for competitive keywords significantly improved, and our website’s overall traffic and engagement metrics saw healthy growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SEO.my’s project management was excellent. They were always ahead of deadlines, highly communicative, and provided detailed explanations that helped even our non-technical stakeholders understand the work being done. Whenever priorities shifted on our end, they adapted quickly without losing momentum.

What was your primary form of communication with SEO.my?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us most is their strategic thinking. Rather than just aiming for quick wins, they focused on building sustainable SEO strength that aligned with our firm’s long-term goals. Their knowledge of the legal space also meant they were sensitive to ethical guidelines and professional standards in content creation and outreach.

Are there any areas for improvement or something SEO.my could have done differently?

Nothing, I love everything about SEO.my.