Sentineli

BACKGROUND

Please describe your company and position.

I am the Owner of BookingCuba

Describe what your company does in a single sentence.

BookAllCuba.com is a travel agency specializing in organizing trips to Cuba. Based in Toronto, Canada, they offer a range of travel packages and services to help clients experience the culture and beauty of the Caribbean island

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sentineli to accomplish?

• DevOps and Server Management

SOLUTION

How did you find Sentineli?

Referral

Why did you select Sentineli over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Sentineli were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Sentineli.com to provide DevOps and server management services for our travel platform. Their responsibilities included optimizing our cloud infrastructure, ensuring high availability of our booking and rental systems, implementing automated deployment pipelines, and handling server monitoring and incident response.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction scores improved (based on support feedback), reflecting better platform stability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sentineli’s project management was excellent. They consistently delivered milestones on or ahead of schedule, and their team communicated clearly throughout the process. They used agile methodologies with regular updates, which kept us informed and confident in the progress. Any time we had a question or needed adjustments, they were responsive and proactive—often resolving issues before we had to raise them. Their reliability and organization made working with them incredibly smooth.

What was your primary form of communication with Sentineli?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Sentineli was their deep technical expertise paired with a proactive, solutions-first mindset. They didn’t just execute tasks—they anticipated potential issues and offered better alternatives before problems occurred. Their availability and commitment to uptime, even outside regular hours, truly set them apart.

Are there any areas for improvement or something Sentineli could have done differently?

Overall, we were extremely satisfied with Sentineli’s work.

BACKGROUND

Please describe your company and position.

I am the Project Manager of ndpsoftware

Describe what your company does in a single sentence.

We focus on custom software development, visualization tools, and developer resources.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sentineli to accomplish?

• DevOps

SOLUTION

How did you find Sentineli?

Referral

Why did you select Sentineli over others?

• Pricing fit our budget
• Referred to me

How many teammates from Sentineli were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sentineli provided end-to-end DevOps support to help us scale and stabilize our development infrastructure at NDP Software. Their team assisted with setting up CI/CD pipelines, infrastructure-as-code using Terraform, and improved our monitoring and alerting systems using Prometheus and Grafana. They also helped migrate parts of our system to Kubernetes, ensuring zero downtime during deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

98% reduction in manual deployment errors

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sentineli’s project management was excellent throughout the engagement. They consistently delivered work on or ahead of schedule, clearly communicated timelines, and provided frequent updates through Slack and bi-weekly check-ins. Their team was highly responsive—whenever we had urgent needs or change requests, they adapted quickly without compromising quality. They also used project tracking tools like Jira to ensure transparency and alignment. Overall, they made collaboration seamless and professional.

What was your primary form of communication with Sentineli?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Sentineli was their deep technical expertise combined with a practical, solutions-oriented mindset. They were able to quickly understand our complex infrastructure and propose improvements that had immediate, tangible impact.

Are there any areas for improvement or something Sentineli could have done differently?

No comments

BACKGROUND

Please describe your company and position.

I am the IT Manager of an IT services company.

Describe what your company does in a single sentence.

Server Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sentineli to accomplish?

• Server Monitoring

SOLUTION

How did you find Sentineli?

Online Search

Why did you select Sentineli over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged the vendor to provide 24/7 server monitoring and infrastructure health checks across our environments. The scope of work included proactive alerting for server uptime, CPU and memory usage, disk space, and network performance. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieved 100% SLA compliance over the last 6 months

Reduced downtime incidents from 3 per quarter to zero

Improved system resource utilization by 25%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The vendor demonstrated excellent project management throughout the engagement. All deliverables were completed on schedule, with regular updates provided via email and weekly check-in calls. They were highly responsive to our evolving needs, adjusting priorities when necessary without delay. Communication was clear and proactive, and any issues we raised were addressed promptly. Their structured approach helped us maintain full visibility into progress and ensured a smooth execution from start to finish.

What was your primary form of communication with Sentineli?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was Sentineli's proactive approach and attention to detail. They didn’t just follow instructions—they anticipated potential issues and offered effective solutions before problems occurred. Their team combined strong technical skills with clear, consistent communication, which made the entire engagement feel seamless. We were particularly impressed by their commitment to uptime and their fast turnaround on critical incidents, often resolving issues before we even noticed them.

Are there any areas for improvement or something Sentineli could have done differently?

Overall, the experience was very positive. If there’s one area for improvement, it would be enhancing their documentation around onboarding and escalation processes. 

BACKGROUND

Please describe your company and position.

I am the CTO of MS Associates

Describe what your company does in a single sentence.

VPN Solutions and Cloud services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sentineli to accomplish?

• AWS Cloud Management

SOLUTION

How did you find Sentineli?

• Online Search
• Other

Why did you select Sentineli over others?

Pricing fit our budget

How many teammates from Sentineli were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sentineli support us with AWS cloud management and DevOps services, includes 24x7 monitoring.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Decrease in Cloud costs and improved uptime

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They adhered strictly to timelines and consistently delivered milestones ahead of schedule. Communication was seamless, with regular updates, proactive risk management, and full transparency into progress and roadblocks.

What was your primary form of communication with Sentineli?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to simplify complex AWS and DevOps topics for our internal stakeholders was also remarkable. Whether it was implementing cost-saving measures, setting up automated deployments, or enforcing best practices, their execution was thoughtful, strategic, and highly efficient. This level of ownership and innovation made them feel more like a partner than a vendor.

Are there any areas for improvement or something Sentineli could have done differently?

Improve the billing side

BACKGROUND

Please describe your company and position.

 I am the Director of a business services company 

Describe what your company does in a single sentence.

We are an  interagency fire management program 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sentineli to accomplish?

• AWS Infrastructure Management

SOLUTION

How did you find Sentineli?

Online Search

Why did you select Sentineli over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

AWS Cloud infrastructure management and DevOPs. Secure our IT infrastructure and supporting our customers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Security vulnerabilities decreased much, verified through third-party security audits post-implementation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive to our needs—even during peak  periods—often going above and beyond by providing after-hours support and adapting quickly to urgent change requests. Their ability to prioritize tasks and resolve technical issues efficiently made them a reliable and trusted partner in our operations.

What was your primary form of communication with Sentineli?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Sentineli.com was their deep understanding of both cloud infrastructure and real-time operational demands. 

Their team wasn’t just technically sound; they genuinely cared about our goals, making them feel more like a strategic partner than a vendor.

Are there any areas for improvement or something Sentineli could have done differently?

Not sure