SculptSoft

BACKGROUND

Please describe your company and position.

I am the Founder/President of Zurick Artificial Intelligence, LLC

Describe what your company does in a single sentence.

Zurick Artificial Intelligence, LLC is the developer of generative AI/machine learning chatbot gateways to self-service, user friendly customer service experiences.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SculptSoft Pvt. Ltd. to accomplish?

• collaborate in platform development
• establish realtime user data and predictive analytics
• support, refine and release upgrades on regular basis

SOLUTION

How did you find SculptSoft Pvt. Ltd.?

Referral

Why did you select SculptSoft Pvt. Ltd. over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SculptSoft Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We approached SculptSoft with a concept sketched out on scraps of paper. The team breathed life into it, transforming it from paper to reality, and built the generative AI chatbot platform that is now an industry innovator in breadth of content, functionality, and user satisfaction. As a service provider, SculptSoft is collaborative, agile, knowledgeable, always accessible, and committed to the best interests of their clients. They are the experts in emerging software service areas covering generative AI, large language models, chatbots, data science, and predictive analytics. SculptSoft comes highly recommended from me.Their deliverables included meaningful concept and MVP collaboration; outstanding program and project management; innovative generative AI chatbot gateway platforms, machine learning and predictive analytics; large language model integration; and, superb cost control.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First and foremost: elegantly efficient and user friendly customer service experiences. Also, multiple refinements and new releases stemming from a constant pursuit of greater excellence. Cost saving of over $2M. Over 700,000 satisfied users in the first year.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They never missed a deadline. Response time was always within minutes.

What was your primary form of communication with SculptSoft Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most impressive was their breadth of experience, expertise, and astute communication skills.

Are there any areas for improvement or something SculptSoft Pvt. Ltd. could have done differently?

We were completely satisfied in every way possible.