SACK Trading IT Agency

BACKGROUND

Please describe your company and position.

I am the Director of YAMI Fashion Wear

Describe what your company does in a single sentence.

Our company is a buying house that exports garments worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SACK Trading IT Agency to accomplish?

• Search Engine Optimization to rank higher on Google
• To build our company's website

SOLUTION

How did you find SACK Trading IT Agency?

Referral

Why did you select SACK Trading IT Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SACK Trading IT Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work & Key Deliverables:

Website Design:

• Created a modern, user-friendly design for YAMI Fashion Wear.
• Made sure the website works perfectly on phones, tablets, and computers.

WordPress Development:

• Built the website using WordPress.
• Added product pages for categories like Denim, Shirts, T-shirts, Sweaters.

SEO Optimization:

• Improved Google ranking with keywords.
• Fixed meta tags, descriptions, and site speed for better search results.

Contact & Quote System:

Added forms for clients to request quotes and contact the team.

Training & Support:

• Taught the YAMI team how to update the website.
• Provided ongoing help after launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes:

SEO Success:

• Google ranking improved by 30% for keywords like “garment exporter Bangladesh”.
• Organic website traffic increased by 50% within 6 months.

Faster Website:

Site loading speed improved from 10 seconds to 3 seconds, reducing bounce rate.

User Engagement:

• Average time on the website increased by 40%.
• Mobile users now make up 60% of total traffic (thanks to responsive design).

Lead Growth:

30% more quote requests through the new contact forms.

Global Reach:

75% increase in international client inquiries.

Client Satisfaction:

99% positive feedback from users for easy navigation and design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management & Responsiveness:

Timely Delivery:

• Completed all tasks on schedule.
• Met 100% of deadlines without delays.

Communication:

• Held weekly video calls to share progress.
• Sent weekly email updates.

Responsive to Needs:

• Fixed issues (e.g., broken links, mobile layout) within 24 hours.
• Added last-minute changes (e.g., new product categories) without extra delays.

Problem-Solving:

Solved technical errors (e.g., SEO plugin conflicts) quickly and clearly.

Flexibility:

Adjusted designs and features based on our feedback (e.g., color changes, form placement).

What was your primary form of communication with SACK Trading IT Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most Impressive & Unique Qualities:

Service After Delivery:

• Provided free SEO updates for 3 months post-launch.
• Fixed website issues within hours, even at midnight!
• Offered training videos and 24/7 support for our team.

Teamwork & Deadlines:

• Met every deadline perfectly (no delays!).
• Team worked like a clock – developers, designers, and SEO experts collaborated smoothly.
• Solved problems together (e.g., redesigned a page overnight after our feedback).

Flexibility:

Added extra features (e.g., multilingual support) without charging extra.

Are there any areas for improvement or something SACK Trading IT Agency could have done differently?

SACK Trading IT Agency delivered exceptional service with no major issues, consistently meeting deadlines and responding promptly to requests. While their project management and teamwork were flawless, a slight improvement could be adding simpler guides or video tutorials for non-technical users to manage website updates independently. During exceptionally busy periods, response times occasionally extended by a few hours, but this never impacted project progress. These are minor suggestions rather than flaws, as their dedication to client satisfaction and ability to adapt to feedback were outstanding. Overall, they exceeded expectations, and these small tweaks would simply add an extra layer of polish to their already excellent service.

BACKGROUND

Please describe your company and position.

I am the Office Secretary of DFBY Foundation

Describe what your company does in a single sentence.

DFBY Foundation (Donate for Bhurungamari Youth Foundation) is a registered non-profit organization based in Bangladesh, dedicated to empowering rural communities through sustainable development and humanitarian initiatives. Since its inception, DFBY Foundation has been a frontline responder in disaster management and community upliftment, focusing on areas such as healthcare access, women’s empowerment, skills training, and youth development.

With a mission to build disaster-resilient, self-reliant communities, DFBY Foundation implements a multi-pronged approach that includes disaster preparedness training, sustainable livelihood programs, and partnerships with local authorities to improve public health and combat social issues like drug abuse and trafficking.

Our vision is a future where every individual, regardless of location or circumstance, has the opportunity to thrive in a healthy, equitable, and sustainable environment. Through impactful projects and a network of dedicated volunteers, DFBY Foundation is driving meaningful change at the grassroots level across Bangladesh.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SACK Trading IT Agency to accomplish?

• To build our official website
• SEO for ranking higher on Google
• For Ad to collect donations and fundraising campaign
• For handling social media

SOLUTION

How did you find SACK Trading IT Agency?

Referral

Why did you select SACK Trading IT Agency over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SACK Trading IT Agency were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SACK Trading IT Agency led a full digital transformation project to support DFBY Foundation, a non-profit that helps rural communities in Bangladesh. The project started with building a bilingual website in Bengali and English, so both local people and international donors could easily understand it. The site was designed to work well on mobile phones, especially important since most users in remote areas use smartphones.

A custom content system was added so the DFB team, even without tech skills, could update health camp schedules, volunteer information, and project reports. The website also included dashboards in the backend showing progress on goals like free medical camps, women’s training (Noksha O Jibon), and environmental efforts.

To help more people find the site, SACK optimized it for search engines. They improved page speed by 65% and used local keywords like “healthcare in Bangladesh.” Blog posts and reports were also made search-friendly. As a result, website traffic increased by 120% and important keywords ranked high in search results.

The team ran 12 digital marketing campaigns to raise funds and awareness. SMS and emails were sent to notify local people about upcoming camps. The donation process was made easier, helping reduce people quitting at checkout from 68% to just 22%. Automated tools helped keep regular donors, and real-time reports gave insights into who was donating and why. 

SACK also managed DFBY’s social media accounts on Facebook, and Instagram. They shared videos of women learning tailoring, health camp results, and live talks with team members. More than 400 posts were made. This helped increase volunteer sign-ups by 300% and build stronger trust with both donors and communities.

Training was a big part of the project. SACK held 8 workshops to teach 10+ staff members how to update the website, use reports, and manage content. This reduced delays in office work by 40%, letting the team focus more on helping people. They also set up secure cloud storage for over 5,000 beneficiary records and automated official reports, saving 18 hours of work every week.

In short, SACK Trading IT Agency created a strong digital system that helped DFBY Foundation work better, grow online, and build more trust. The results included 92% of staff using the new system, a 4.9-star rating from beneficiaries, and tools that can now support 700+ volunteers in 5 ongoing projects. By using simple and smart digital tools, SACK helped DFBY reach more people, improve healthcare access, and support long-term community development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered strong, measurable results. Website traffic grew by 120%, and key pages ranked at the top for important search terms. The optimized donation process reduced the checkout abandonment rate from 68% to 22%. Donor retention improved by 35%. Social media reach expanded significantly, with signaficant number of engaged followers and video views, and a 300% increase in volunteer sign-ups. Internally, staff adoption of the new system reached 92%, while automation saved around 18 hours of admin work weekly, improving overall efficiency by 40%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They delivered everything on time and were very responsive to our needs. They quickly adjusted based on our feedback and kept us updated throughout the project.

What was your primary form of communication with SACK Trading IT Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about this company was their teamwork. The entire team worked closely together, stayed aligned, and supported each other to ensure the project’s success.

Are there any areas for improvement or something SACK Trading IT Agency could have done differently?

One area where SACK Trading IT Agency could further enhance their excellent service is by offering more regular post-project check-ins. This would add even more value by ensuring long-term support and helping the team stay aligned with evolving needs.