Rootquotient

BACKGROUND

Please describe your company and position.

I am the Founder, CEO of Conscious Corporate Collective, Inc.

Describe what your company does in a single sentence.

An online corporate gifting marketplace featuring only small, diversely-led and ethical vendors, making it easy for large corporations to source ethical and sustainable gifts for meaningful and impactful brand expression.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RootQuotient to accomplish?

• Develop fully functioning proof of concept and MVP
• Develop an intuitive Gift Builder Flow

SOLUTION

How did you find RootQuotient?

Referral

Why did you select RootQuotient over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from RootQuotient were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Scoping of requirements for the Build a Gift Box Flow Building and testing of development 
• Quick Turnaround to meet MVP launch deadline 
• User authentication for private beta launch 
• User interface design

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 5 new private beta customers 
• 50 new online vendors 
• $10K in sales within the first 2 months of launch

Describe their project management. Did they deliver items on time? How did they respond to your needs?

RootQuotient team was: 

• very responsive via email, text and phone 
• kept their promises regarding timing and budget 
• got creative when faced with challenges with the plan 
• They were very resourceful in getting the right expertise to fulfill some requests outside of their core wheelhouse 
• kept good records and transparency on work being done and hours being used. 
• patient when we didn't know what we didn't know and worked with us to overcome some miscommunication

What was your primary form of communication with RootQuotient?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Responsiveness 
• Alignment with our mission values 
• Willingness to help us succeed as a start up 
• Willingness to refer us to potential prospects 
• Creativity and overcoming obstacles

Are there any areas for improvement or something RootQuotient could have done differently?

No, I think the fact that there was a free flow of communication, avoided any major problems.

BACKGROUND

Introduce your business and what you do there.

I am the director of product management and design for a cancer oncology informatics company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RootQuotient?

We’ve hired them for development services on four separate projects. We didn’t feel we had the internal resources to complete these projects, so we brought in RootQuotient. 

SOLUTION

What was the scope of their involvement?

RootQuotient is providing us with basic coding and product design work. We are currently in the process of completing our discovery phase. RootQuotient has evaluated requirements based on our user stories and backlog and has recommended a team to work with each based on the project's needs. RootQuotient has explained their understanding of the project to us and has outlined their assumptions, workflow, and diagrams. 

RootQuotient has also broken the project into different layers: presentation, application, domain, and data source. They’ve provided us with an outline for each project from discovery to deployment, and we plan on working with RootQuotient through that whole process. 

We’ve provided RootQuotient with our design documentation and system, operator manuals, and requirements documentation. We’ve asked RootQuotient to migrate information from Oracle to Microsoft SQL Server to create a consistent database across our platform. Other technologies include Node.js, React, Figma, and Supernova.

What is the team composition?

We work with a few developers, but we primarily engage with Aravindh (Lead Application Developer), who handles all of the appointment scheduling, research, and discovery calls. We also work with project, delivery, and account managers.

How did you come to work with RootQuotient?

We did a local search within our area; one of our prerequisites was that we work with a vendor in person. We looked at eight companies and decided to move forward with RootQuotient based on their presentation quality and pricing model. 

How much have you invested with them?

We’ve invested between $500,000–$1 million CAD (approximately $380,000–$760,000 USD). 

What is the status of this engagement?

We started working together in March 2023, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We intend to continue using RootQuotient’s services far into the future. From a metrics perspective, we’re measuring them on their timeline; they’ve delivered everything early on three projects, and the fourth is on time. 

How did RootQuotient perform from a project management standpoint?

They keep open communication lines and are always upfront with issues or updates. It’s still early in the project, but we’ve been very happy with the project management so far. We use Azure DevOps as a project management tool and Confluence for documentation. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’d like to highlight Ranjit (Delivery Lead); he has really stood out, but their whole team is great. 

What did you find most impressive about them?

We’ve been impressed with their enthusiasm for the project and how engaged their team is. It’s been a pleasure working with them. RootQuotient has taken the time to understand our products and domain, and they regurgitate everything back to us to ensure alignment. We are confident in their abilities because they consistently listen to feedback and check in with us. RootQuotient has made us understand our product better because of their helpful recommendations. 

Are there any areas they could improve?

Some of our calendars haven’t been synced because of a Microsoft Teams issue, and that’s caused a bit of frustration for us. 

Do you have any advice for potential customers?

Make sure that your user stories and requirements are clear. We went through everything very quickly to meet timelines, and we’ve had to use a lot of time to refine user stories and things that could have been completed beforehand. 

BACKGROUND

Introduce your business and what you do there.

I’m a computational design specialist for sparkbirkd, a division within WZMH Architects, an architectural firm. Our division is more of an R&D lab within the larger organization. We work on software, hardware, innovation, and technology. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RootQuotient?

We hired them to create an architectural app for us. 

SOLUTION

What was the scope of their involvement?

RootQuotient provides us with custom software development from scratch. The team is building a browser-based web application for us. RootQuotient is creating the app from start to finish, including the design, development, and deployment at some levels. For the design, we had a vision and ideas for the colors we shared with RootQuotient, and they’ve taken it from there. The team uses Adobe XD for design. 

We had an initial orientation meeting with RootQuotient attended by all stakeholders. During that meeting, we discussed the app and our partnership. From there, there was a four-week discovery phase. 

After the discovery phase, RootQuotient started developing two modules. We’ve worked mostly on module one, which the team will finish in the next few days. Then, RootQuotient will be working on module two. Additionally, RootQuotient is still working on the design. The app will digitize brand standards and guidelines for our clients. 

What is the team composition?

We work with three points of contact from RootQuotient. Our account manager has been with us since early into the process; he was the one with whom we negotiated and discussed the project. We’ve also worked with a designer and developers, including Karthick (Delivery Lead). 

How did you come to work with RootQuotient?

Starting in March 2023, we looked at several companies. We found RootQuotient through a Google search and on Clutch. 

How much have you invested with them?

We’ve spent $25,000–$50,000 CAD (approximately $19,000–$38,000 USD). 

What is the status of this engagement?

We started working together in April 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

RootQuotient has been good; we're really happy with the app's design so far. We don't have any metrics yet. Overall, I don't have any complaints about RootQuotient.

How did RootQuotient perform from a project management standpoint?

We meet with two RootQuotient teammates every week to discuss the app, and they're always on time for meetings. So far, the team also meets deadlines. We're approaching a deadline and expect RootQuotient to meet that. 

We use Microsoft Teams video calls for communication and an Azure DevOps board to keep track of progress. 

What did you find most impressive about them?

We appreciate that RootQuotient has an office in Toronto — it's helpful to have a physical point of contact. Moreover, they're affordable and good listeners; the team pays close attention to our requirements. They're also doing really interesting things outside the industry. Overall, working with RootQuotient has been great. 

Are there any areas they could improve?

There's nothing I'd have them improve. 

Do you have any advice for potential customers?

Start with a very concrete idea of what your app should be so that you can communicate it better. If you don't have a concrete app, spend time discussing the project with RootQuotient; they've been helpful in guiding us. 

BACKGROUND

Introduce your business and what you do there.

I’m the director at a consulting firm. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RootQuotient?

We needed help with web application development and architecture advisory. 

SOLUTION

What was the scope of their involvement?

RootQuotient has provided web application expertise on multiple engagements. They provide web app architecture advisory services. The second service they provide is the development of web apps. One of the web apps is a database that stores data about various app troubles. They’ve helped us build a web app for this database that will help business users better visualize the data models. 

RootQuotient is in charge of the UI/UX design as well. They handle the architecture and build the UI/UX wireframes. Then, they develop according to those wireframes and give me an application. Some apps are data model visualization tools. There’s also another platform to handle external data. 

What is the team composition? 

There are 5–6 teammates. RootQuotient’s team is a mix of junior and senior staff.

How did you come to work with RootQuotient?

One of the RootQuotient co-founders was from my university. I visited their office and was impressed with their demonstrations of the different types of work that they do.

How much have you invested with them?

We’ve spent $120,000.

What is the status of this engagement?

We started working together in October 2022, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

RootQuotient has delivered successfully, and the stakeholders were quite impressed. We’ve continued with the next phase and then started another engagement. The feedback has been quite positive. 

How did RootQuotient perform from a project management standpoint?

RootQuotient’s team is good; I can contact them at any time. They have a good delivery structure, and their delivery lead keeps me updated. We have a weekly call to discuss risks and timelines. We also communicate via email and Microsoft Teams. Additionally, we use Microsoft Excel.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I work directly with Rajagopalan (Co-Founder & CEO).

What did you find most impressive about them?

RootQuotient takes ownership. 

Are there any areas they could improve?

RootQuotient works with small to medium-sized organizations most of the time. I’ve seen some challenges when they try to work in a very large enterprise. However, I believe they’re actively working on improving this. 

Do you have any advice for potential customers?

Don’t go with staff augmentation. Ask RootQuotient for managed services. 

BACKGROUND

Introduce your business and what you do there.

I'm a department head at an investment management company that provides teachers' pension services. We have 40,000 teachers; we deal with the disposition of their estate throughout their careers, and when they pass, we track their pensions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RootQuotient?

We don’t have a big information services department because sometimes we require many web developers, while sometimes we don’t need that many people. For example, many teachers apply for pensions during the summer, and since the users are very busy, we don’t change or enhance the system during this period. If we hired three programmers during that time, it would be hard to keep them busy. 

We had a project to upgrade 25% of our system, and we didn’t think we could do it on our own. Therefore, it made sense for us to outsource that work to a different company so that we could change the team size as needed.

SOLUTION

What was the scope of their involvement?

RootQuotient is our outsourced development partner; they help us with web design and development. They provide resources trained in the language we use and architecture experts to ensure components are correctly built. The team also provides work management around development, similar to project management. They assign tasks to their developers and give us tasks to complete. 

For the design aspect, we explain what we want, and they create mock-ups to show us how things will look before they build them. Once the design is approved, they go into development. Currently, the team is helping us with an upgrade project that involves 25% of our system, which is very large and includes around 1,000 functions. They’re upgrading our technology to keep us updated with security patches. 

When our members apply for their pension, they upload 10–30 documents, including bank information, validated ID, and more. The system involves many taxation rules we have to apply. Our previous system was very rudimentary, so we’ve asked RootQuotient to improve it, and they’re now enhancing it. They’ve created mock-ups for that project, and we’ve provided feedback. 

Additionally, they’re helping us with a security change to our application. They’ll continue to make enhancements to our app and provide maintenance. 

What is the team composition?

We’ve worked with around seven teammates from RootQuotient, including a project manager, developers, and a designer. The team composition changes as needed; at some points, we’ve had 5–6 people working on the upgrade project, while at other times, only 1–2. We’ve also worked with their executive leadership.

How did you come to work with RootQuotient?

We went through a selection process where we looked at 6–7 different companies and selected RootQuotient. 

How much have you invested with them?

We’ve spent under $500,000 CAD (approximately $366,000 USD). 

What is the status of this engagement?

We started working together around March 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We couldn’t have done the upgrade ourselves, and RootQuotient has been fantastic. My internal teammates have come to me to say they’re impressed with RootQuotient because they’re knowledgeable and answer questions honestly. They’re meeting the targets we set out at the start of the project. We appreciate that they show us mock-ups before building things because we can tweak the design and send it to business users for feedback. 

Although we initially hired them for the upgrade project, they’ve done such a good job that we’ve expanded their involvement. They’re now working on two more projects, and we’ll continue to work with them for the foreseeable future. We have a list of four service providers that are material to our success, and RootQuotient is one of them. We’re so comfortable with their service that we’ve defined them as critical to our success. 

How did RootQuotient perform from a project management standpoint?

They’re very good at delivering work on time and within the budget, exceeding expectations. The project manager quarterbacks the project and facilitates the process, and the developers and designers attend our meetings as needed. We use Azure DevOps for project management, which they recommended. 

We have daily meetings through Microsoft Teams to discuss issues, so any problem we have is only 24 hours old. They’re very open and provide feedback when a piece of hardware isn’t working. We ask questions and poke holes in their work, and they’ve very open to that too. Therefore, we have a great reciprocal relationship — there’s no wall between us. 

If I have a problem, question, or concern, I can raise it to their executive leadership, and they respond immediately. 

What did you find most impressive about them?

RootQuotient’s biggest strength is their ability to collaborate with us. I’ve worked with other outsourced providers where there was a big wall between us; we couldn’t ask questions or talk to certain people, making it hard for the relationship to work. With RootQuotient, we don’t have this issue at all. Going into the engagement, I expected more pushback and challenges; I never thought it could be this good. Overall, we’re very happy with what they charge us and happy to pay for their services.

Are there any areas they could improve?

The only area of opportunity is our time zone differences because they’re based in India. Still, they’ll work until midday on our time to accommodate us. Despite any challenges, I don’t have to work to find the benefits I’m getting from working with them. 

Do you have any advice for potential customers?

Let RootQuotient help you! Don’t overly dictate how things need to be. Ask them what they need from you, and be open about your timelines. If you start with a partnership, everyone wins.

BACKGROUND

Introduce your business and what you do there.

I’m an executive director and board member for a finance company. We extend loans to businesses and individuals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RootQuotient?

We were processing loan applications on paper, and we approached RootQuotient to help us transition to a paperless method.

SOLUTION

What was the scope of their involvement?

RootQuotient has designed a financial solution to help us manage our loan portfolio and make our loan approval process paperless. They’ve built a loan origination system (LOS) and loan management system (LMS) for web and mobile use. The team has used React and Adobe XD to design and build the system from scratch and customize it to meet our unique industry requirements.

Our loan management process is tedious and involves pulling social security identification, reviewing customer details, and checking bank accounts. We also work with an external service provider who generates credit score reports based on the aforementioned information. 

The RootQuotient team has performed data integration and validation using an APL backend, which has enabled the system to streamline the data collection process for our users. The system also has a tool that calculates interest and keeps track of our day-to-day collections. In addition to creating a web-based platform, the team has also launched the system as a mobile app for iOS and Android.

What is the team composition?

We’ve worked with a project manager, Jagan (Product Designer), Anish (Ruby on Rails Developer), and front-and backend developers.

How did you come to work with RootQuotient?

We found RootQuotient through a referral from a mutual connection. We researched them, read their reviews, and felt they fit our project well. They also provided a competitive quote.

How much have you invested with them?

We’ve invested roughly $100,000 in the partnership with RootQuotient.

What is the status of this engagement?

We began working with RootQuotient in December 2021, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

RootQuotient has designed the nuts and bolts of the system to meet our specific industry needs. They’ve exceeded our expectations and delivered a product that has changed our work culture and allowed us to innovate. Roughly 95% of users access our mobile app on Android.

Shifting our process from paper to digital has significantly increased our efficiency levels. Furthermore, the new system has saved us money, effort, and time. We’ve reduced our processing time from seven days to three days, which is awesome. 

How did RootQuotient perform from a project management standpoint?

Everything has gone pretty smoothly. I’ve worked with many service providers, and RootQuotient has been the most efficient when it comes to project management. They’ve been very communicative via Microsoft Teams and delivered 99% of their tasks on time. 

What did you find most impressive about them?

I’ve been most impressed by RootQuotient’s efficiency and design skills, which are out of this world. Additionally, the team has shown us unwavering support outside regular working hours. They’ve addressed our urgent needs and fixed bugs during the holidays, and I’ve appreciated their dedication to the project. They’ve really matched our team culture, and that sets them apart.

Are there any areas they could improve?

I have nothing RootQuotient could improve on; I’ve been happy with the partnership. 

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a technology startup developing a mobile and web application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RootQuotient?

We had designed our product and wanted someone to develop the Android and iOS versions of it, as well as its web version.

SOLUTION

What was the scope of their involvement?

We hired RootQuotient to complete our mobile and web development project for us; we’re currently in the QA phase of the project. Among other features, our product includes geolocation, a calendar, a chat system, a document management system, and a search engine.

What is the team composition?

We work with around five people from RootQuotient, including Ramakrishnan (Digital Strategy & Implementation Consultant), Srivatsan (Director of Business Development), and the CEO.

How did you come to work with RootQuotient?

We did a lot of Google research, interviewed a lot of vendors, and ultimately chose RootQuotient.

How much have you invested with them?

We’ve spent around $150,000 CAD (approximately $113,000 USD) so far.

What is the status of this engagement?

We started working together in November 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

RootQuotient is very good to work with. However, the product hasn’t been fully delivered yet, so I can’t comment on the success of the engagement.

How did RootQuotient perform from a project management standpoint?

RootQuotient’s communication is very good. Additionally, they’re great at meeting deadlines and staying on budget. Their team uses some tools for project management and bug tracking, but I don’t know which ones. We communicate via email and Microsoft Teams.

What did you find most impressive about them?

RootQuotient is very open to communicating with us and understanding our needs.

Are there any areas they could improve?

RootQuotient’s QA needs improvement. Now that we’re in the QA phase, we’ve found a lot of bugs. They’ve fixed some of those immediately, but others reappear a couple of releases later. Other than that, I haven’t had other issues working with RootQuotient so far.

Do you have any advice for potential customers?

Have honest communication with them; communication is key. Additionally, it is important to have a technical team on your side to understand everything.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of engineering for an agriculture technology company in North Vancouver, Canada. We primarily service agriculture customers and growers in the global greenhouse industry. We have a SaaS platform for our customers, which is delivered through a web and mobile application.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RootQuotient?

We engaged them to increase our development speed or the amount of work we could deliver on our roadmap for enhances and features inside those applications.

SOLUTION

What was the scope of their involvement?

We initially contacted RootQuotient and talked about different options. Then, the stack engineers were assigned to the project, and we started to work. We had an existing platform and API, and they came on board to extend it. They joined our team and worked with us using React Native on the mobile app and React.js and JavaScript on the web app.

What is the team composition?

We worked with an account manager and the two engineers assigned to the project. Additionally, we had a delivery manager in some meetings.

How did you come to work with RootQuotient?

We were looking for a Canadian-based company with React Native mobile app development expertise. We searched on Google and found many different reviews on Clutch. Then, we filtered them down to RoomQuotient and contacted them.

How much have you invested with them?

We spent $100,000 in total.

What is the status of this engagement?

We worked together from May–August 2022. It was a four-month contract.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They came on board quickly and were able to come up to speed and be part of the team. We had great engineers; they were responsive and worked embedded in our team. At the end of the month, we’ll achieve everything we wanted to accomplish.

How did RootQuotient perform from a project management standpoint?

We managed most of the project. Although they were in a different time zone, they worked remotely and were seamless and quick. Regarding time management, coordination, and communication, everything was excellent.

We added them to our Jira and communicated through Slack as a messenger tool. Also, we used Zoom and Google Meet.

What did you find most impressive about them?

Their responsiveness and speed were outstanding. Moreover, we had experienced people on our project — they were notably fast and better than anyone we’d seen before.

Are there any areas they could improve?

Some of their people had to go on leave. We don’t hold them accountable for that, but we still had to work around it.

Do you have any advice for potential customers?

We recommend them. They had clear communication and were very straightforward. We knew what was going on, and they were efficient and productive partners.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Messy.fm. We offer a SaaS for internal podcasting for organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RootQuotient?

We needed outsourced development services for our SaaS business.

SOLUTION

What was the scope of their involvement?

RootQuotient provides us with ongoing development services for our platform; they help us develop new features, fix bugs, and build custom integrations. Our platform is developed on the JavaScript technology stack, so we mainly use MongoDB, React, and Node.js. Additionally, it is a cloud-based service powered by AWS. Although we haven’t officially required it, I know that RootQuotient also offers SEO, and we’re in the process of starting with those efforts.

What is the team composition?

I’ve worked with 4–5 people from RootQuotient, three of whom I work with on a daily basis — a project manager and two developers.

How did you come to work with RootQuotient?

I found RootQuotient through a Google search. I don’t remember on which site I found them, but it maybe was Clutch.

How much have you invested with them?

We’ve spent around $30,000 so far.

What is the status of this engagement?

We started working together in January 2022, and our development work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m very happy with RootQuotient’s work. What they build is used by other organizations, so we always get immediate feedback from those clients. So far, the feedback has been very positive. Whenever there is a bug or an issue, RootQuotient is always on top of fixing it.

How did RootQuotient perform from a project management standpoint?

I really like that RootQuotient assigs a project manager, so I work very closely with them. Additionally, I can talk directly with the two developers when needed. Of all the other development firms I’ve worked with, they’re definitely the best on the project management side.

Every month, we assign their team lists of tasks, and we talk every day about the progress of those tasks. We also meet every week to see if any of the features they’re developing are ready to be launched. We use Slack to communicate, Microsoft Teams for our meetings, and Google Docs to assign tasks.

What did you find most impressive about them?

RootQuotient is reasonably priced, offers very good communication, and delivers solid work.

Are there any areas they could improve?

No, not really. I’m really happy with them; that’s why our relationship is ongoing. Of course, we’ve requested changes on some things that don’t work as expected, but they always fix issues, and we always launch bug-free features.

Do you have any advice for potential customers?

Providing them with predefined tasks is very helpful, even if the project is ongoing. Constantly giving them tasks and deadlines will help you prevent scope creep.

BACKGROUND

Introduce your business and what you do there.

I’m the development manager for FussMobile. We have both business and individual customers, and we mainly focus on technology development; we invest in the company while developing our product lines for specific target markets. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RootQuotient?

We hired RootQuotient for their mobile app development services. 

SOLUTION

What was the scope of their involvement?

RootQuotient has built our mobile app for both Android and iOS. This app is unique and focuses on leveraging near-field communication (NFC) technology. It’s also a counterpart to our NFC tags. Essentially, it lets users choose what digital profile or information to share with other people. 

For instance, when they buy one of our tags, they can program the tag and link it directly to their digital profile in the app. They can share any social media or contact information they want; they can decide what details to share with others. In terms of technology, we’ve used Flutter. This language allows us to target both iOS and Android platforms with one code. 

RootQuotient has also designed the logo and graphics of the app. When we need new designs, the team first gathers our requirements. Then, they provide us with designs based on our brand and colors. After we approve their outputs, their resources start developing them on iOS and Android platforms. We use the same process when we want new app features. They often share what they’ve done with us, and our team reviews their outputs and provide feedback. 

Moreover, RootQuotient runs our staging environment. We use this to test changes before moving on to the production environment. After fixing any issues or bugs, we create a final production build. Once everything works as expected, we go live with the changes and updates. They also handle the implementation and launch of the updates in the app stores.

What is the team composition?

We work with 4–5 people from RootQuotient, including a project manager, developers, and DevOps specialists. The composition depends on what we’re doing at the moment. Usually, we interact with either two developers or a product manager; we deal with 1–2 DevOps when we’re launching updates to one of our production environments. 

How did you come to work with RootQuotient?

We found RootQuotient on Clutch. I checked multiple companies and looked into their reviews and the products they’d worked on in the past to know whether or not they could deliver what we wanted. This was particularly important because the features we wanted were highly technical. In the end, we chose to engage with RootQuotient. 

How much have you invested with them?

Our company has invested close to $13,000–$15,000.

What is the status of this engagement?

We started the engagement around March 2021, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our app is now live and downloadable via app stores. The current deployment doesn’t have many downloads yet because we’ve had to fully rebrand and relaunch it with a new app name. We haven’t started our onboarding campaigns to gain customers. 

How did RootQuotient perform from a project management standpoint?

RootQuotient has managed the project well. We’ve experienced delays, but they mostly move faster than we expect, compensating for the delays. Their project manager, account manager, and the rest of their team have also worked well with us. Even when things get tough and the timelines aren’t met as expected, they still manage to deliver. Some tasks have been more difficult than others, but they’ve provided reliable-quality services. 

To communicate, we have a shared Teams channel. Some of our exchanges are done through emails, especially those that have something to do with invoices and payments. However, most of our regular interactions regarding any ongoing work are done through Teams. 

What did you find most impressive about them?

They deliver exactly what we need.

Are there any areas they could improve?

RootQuotient can improve the time between receiving our feedback and getting our requests done. 

Do you have any advice for potential customers?

Know what you want. Other people may have a different experience with RootQuotient because they’re not clear on what they want. In our case, we communicate quite fluidly with the team. Since our ideas are clear to them, they can deliver according to our expectations.