Rockwell Capital Group

BACKGROUND

Introduce your business and what you do there.

I’m the owner and managing member of Broadway Insurance Services. It’s my job to sell the majority of commercial insurance policies, run marketing, and keep my hand in all areas to make sure everything runs smoothly.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rockwell Capital Group?

We’re working with Rockwell Capital Group to address accounting and bookkeeping tasks.

SOLUTION

What was the scope of their involvement?

They mainly handle bookkeeping and transaction work to ensure that everything checks out. Outside of their core responsibilities with us, they offer advice on how to progress to better implementation and management. Along with that comes tax prep, monthly reports, and forecasts from their team. They control our books and have access to all our accounting records, allowing me to be pretty hands-off. Their team has all of our financials taken care of.  

What is the team composition?

I work mainly with Gary (Principal, Rockwell Capital Group) and another representative. 

How did you come to work with Rockwell Capital Group?

They’ve been partners and friends for many years now. However, I was connected with Rockwell Capital Group through a lender of mine. We all have backgrounds in derivatives. The owner of their group used to be a futures and commodities broker, and I had been in that industry as well. When I started my business, I thought of his team after bouncing through various different bookkeepers. After he hired another one of my friends, I jumped on board and hired them. 

How much have you invested with them?

For their bookkeeping services, we have spent about $5,000 in total. That comes out to a few hundred dollars each month. 

What is the status of this engagement?

We started working together in January 2015, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Prior to hiring them, I was bouncing between several different tax service providers while trying to maintain my own books. It was pretty sloppy, and I was lost. I needed to concentrate on being a broker and teaching my new hires. There were times when I was wasting time getting lost in where the transactions were, and shuffling through tax partners didn’t help with that. Their team cleaned everything up, so I no longer have to worry about balancing our books because the problem doesn’t exist anymore. They’ve helped me progress in a huge way.

How did Rockwell Capital Group perform from a project management standpoint?

Aside from the monthly reports they provide, we communicate with them 2–3 times each month via phone or email. They’re wonderful, grade-A project managers. 

What did you find most impressive about them?

Unlike other accounting firms, they’re quick and easy to get ahold of. We’ve been able to foster a close relationship, so we can communicate on a more personal level. They’re willing to speak to their customers with transparency. To be able to get a personal relationship through our business was a game-changer. 

Are there any areas they could improve?

I can’t think of anything off the top of my head.

Do you have any advice for potential customers?

Feel free to move on from a provider that isn’t performing up to standards. It’s your business, so you shouldn’t get stuck on feeling. Make sure you’re collaborating with people who are experienced across the board.

BACKGROUND

Introduce your business and what you do there.

We are a document scanning and imaging outsourcing bureau. We help large organizations outsource their scanning needs, and we integrate into document management and software systems. We can scan documents onsite or at our facility. I'm the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rockwell Capital Group?

We needed an accountant and financial advisor to help us prepare for a property purchase, which is still underway.

SOLUTION

What was the scope of their involvement?

They are responsible for regular bookkeeping, tax filing, and record keeping. They help us understand our tax liabilities and keep them low. They also advise us on what we need to do to get financing and other support.

What is the team composition?

I work with a team of two people.

How did you come to work with Rockwell Capital Group?

My brother owns an insurance agency. He has a long relationship with one of our contacts, and he referred Rockwell to us.

How much have you invested with them?

The accounting costs about $200 a month, and filing comes to about $1,000. In all, we probably spend a little more than $2,000 a year.

What is the status of this engagement?

I've used their services before the company was founded in April 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I'd be lost without them. They keep our tax liabilities low, and we're doing well thanks to them. We don't have any issues, and they've done a good job overall.

How did Rockwell Capital Group perform from a project management standpoint?

Their project management is good. Everything is delivered on time, and we see a balance sheet each month. We communicate a couple of times a month, and they send regular reports.

What did you find most impressive about them?

They're very understanding and easy to work with. I have a lot of questions, and I wasn't sure what I needed to do or provide at the start. They're good at what they do and guide us through the process.

Are there any areas they could improve?

I don't have anything they should improve. They do a great job and are very successful in everything they do for us.

Do you have any advice for potential customers?

Have an introductory call with their owner. That will save time.