Rock One Solutions

BACKGROUND

I am the Operations Manager of DriveX Auto Parts

DriveX Auto Parts sells used engines and transmissions online and ships them across the United States.

OPPORTUNITY / CHALLENGE

• Replace the old DriveX site with a faster page that looks professional.
• Make engines, transmissions, warranty, and shipping easy to understand.
• Build a premium, conversion-focused site that strengthens DriveX branding and makes it easy for buyers to send an enquiry.

SOLUTION

Online Search

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

2-5 Employees

Rock One Solutions designed and built a new website for DriveX Auto Parts.

The work covered homepage, engines and transmissions pages, warranty and shipping sections, branding, light animation, mobile layout, and enquiry forms. The site was built to load quickly and send buyer requests to the sales team.

Deliverables: live website at drivexautoparts.com, enquiry forms, responsive design, and a short handover so the team could update basic content.

RESULTS & FEEDBACK

The new DriveX site is live. Pages load quickly on mobile and desktop. Buyers can send an engine or transmission enquiry from the form instead of only calling. We now share drivexautoparts.com directly with customers.

Work was delivered on the dates we agreed. Updates came when something changed. If we asked for a layout or copy change, they turned it around without stretching the launch. We did not have to chase them to finish the site.

• Virtual Meeting
• Email or Messaging App

From the first call to launch they stuck to what they said they would build. The live site matches what we agreed — fast pages, cleaner branding, and an enquiry path buyers can use. No last-minute drop in quality.

Nothing we would change on this project. The site launched as agreed and we are comfortable using Rock One Solutions again.

BACKGROUND

Please describe your company and position.

I am the Chief Financial Officer of Meehikaa Auto Parts Inc

Describe what your company does in a single sentence.

MEE Auto Parts (Meehikaa Auto Parts Inc) supplies certified used engines, transmissions, and auto parts across the United States, with VIN-matched fitment, warranty coverage, and nationwide shipping.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rock One Solutions to accomplish?

• Automate after-order operations, including fulfillment tracking, warranty and replacement workflows, and generation and delivery of invoices, packing documents, and related paperwork from a single system.
• Deliver a complete business operating platform that unifies sales, operations, documentation, and customer communication for nationwide used-engine and transmission orders.
• Connect website enquiries and other inbound leads into the CRM so every request has an owner, a status, and a next step.
• Run the order after the sale in the same system — documents, invoices, and related files sent from the CRM instead of email and chat.
• Give the team one place for leads, orders, documents, and daily operations so work does not sit across sheets, the website, and messages.
• Replace spreadsheets and scattered follow-up with an internal CRM built around how MEE Auto Parts actually sells used engines and transmissions.

SOLUTION

How did you find Rock One Solutions?

Existing working relationship. Rock One Solutions built our website and then the internal CRM.

Why did you select Rock One Solutions over others?

• Great culture fit
• Good value for cost
• On-time delivery

How many teammates from Rock One Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rock One Solutions designed and built a custom internal CRM for MEE Auto Parts so sales, documents, and fulfillment sit in one system instead of spreadsheets, website forms, and chat.

 Scope :- 
Map our used-engine and transmission workflow and replace the scattered process with a role-based CRM. Website enquiries and other inbound leads feed the same system. The team can move a record from quote to order, send documents from the CRM, track shipping, and handle replacements without re-entering data.

Key deliverables:-  

• Dashboard for sales volume, open work, ageing, and agent activity
• Leads workspace to capture, assign, quote, and convert enquiries, including website enquiries
• Orders workspace with customer, vehicle/part, pricing, invoice, payment status, and notes on one record
• Document handling so invoices and related files can be generated and sent from the CRM
• Shipments workspace with carrier, BOL/PRO, pickup, and delivery status tied to the order
• Replacements workflow for warranty/exception cases, from request through replacement delivery
• User Center with Admin, Sales, and Shipping roles
• Training and a working system the team can use on desktop and mobile

The result is one operational record from first enquiry through order, documents, shipping, and replacement follow-up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Post-order documentation (invoices, shipping papers, and warranty records) is generated and sent from the CRM, cutting manual paperwork and reducing errors after fulfillment.

Operations staff manage pre-order, fulfillment, and after-sales cases in one platform, improving visibility of open orders and customer response time.

1. Website and phone enquiries now land in the CRM with an owner and a status, so follow-ups are not lost in sheets or chat.
2. Quote-to-order happens on the same record. The team no longer retypes customer, vehicle, and part details when a sale is confirmed.
3. Invoices and other documents are generated and sent from the CRM instead of separate email threads.
4. Shipping and replacement cases sit on the order, so the team can see what is in transit or delayed without checking multiple tools.
5. The system is fast enough for live calls. The team uses it on desktop and mobile without workarounds.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rock One Solutions delivered on the agreed timeline and kept the work moving without long gaps. 

Communication was direct. When we raised a change or a problem, they came back with a clear option, not a delay. Several parts of the CRM — especially how leads, orders, and documents sit on one record — were stronger than what we had asked for at the start. 

They understood the business well enough to suggest a better way instead of only building the first request. We did not have to chase updates, and we were not left with a half-finished system at handover.

What was your primary form of communication with Rock One Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They did not force us into a generic CRM. They studied how we sell used engines and transmissions and built the system around that workflow. 

What stood out was speed and judgement. The product is fast in daily use, and when we described a problem they often returned a cleaner solution than the one we had in mind. Leads, orders, documents, and shipping sit on one record, which is what we actually needed. 

The system was usable from go-live. We did not have to invent workarounds or wait for a long “phase two” before the team could work in it.

Are there any areas for improvement or something Rock One Solutions could have done differently?

No major issues. The CRM works as needed and the team did not face difficulty after go-live.

If anything, we would have liked a short written guide at handover — a simple page for new users on how to create a lead, convert it to an order, and send a document. That would make staff onboarding even faster. It was not a problem; the live walkthrough was enough.