Reputation Pros

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director of Words by Nicole Froio. We specialize in the production and design of custom artwork and custom framing for hospitality, healthcare, corporate, restaurant, and contract spaces.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros?

We needed help with review outreach campaigns targeting hospitality and corporate clients.

SOLUTION

What was the scope of their involvement?

Reputation Pros has conducted a comprehensive audit of our online presence, identified outdated or inconsistent content, and implemented a review generation strategy to capture feedback from satisfied clients after project completions. The team has also provided monthly reporting dashboards tracking sentiment, visibility, and engagement. In addition, they offer ongoing monitoring and response management across multiple platforms.

What is the team composition?

We’ve worked with one teammate from Reputation Pros.

How did you come to work with Reputation Pros?

They were referred to me. I also chose them because they had high ratings, and their pricing fit our budget.

How much have you invested with them?

So far, we’ve spent $3,000.

What is the status of this engagement?

We started working with them in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our branded search visibility has increased by 46%, and our inbound project inquiries have increased by 34%, particularly from hospitality and corporate clients.

How did Reputation Pros perform from a project management standpoint?

We communicate with Reputation Pros via email and messaging apps.

What did you find most impressive about them?

What stands out about Reputation Pros is their ability to translate our creative work into compelling digital narratives.

Are there any areas they could improve?

We would have appreciated earlier access to a real-time analytics dashboard, but once requested, they implemented it quickly.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a company that supplies and services commercial and residential coffee machines. We provide cafés, offices, and hospitality businesses with high-quality equipment and ongoing maintenance support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Pros to accomplish for Expbar Online?

In our industry, purchasing decisions are heavily influenced by trust and reviews, especially for higher-ticket espresso machines. We chose Reputation Pros because they offered a complete solution that combined review management, SEO, and brand positioning, rather than just basic reputation cleanup.

SOLUTION

Can you describe the scope of work Reputation Pros handled for this project?

Reputation Pros has conducted a full audit of our online presence, identified outdated or misleading reviews, and implemented a review generation system targeting verified customers after installations and service calls. The team has also optimized our Google Business Profile, improved product-related search visibility, and created professional responses to customer feedback that aligned with our brand voice.

What is the team composition?

We work with one teammate from Reputation Pros.

How did you come to work with Reputation Pros?

We found Reputation Pros through a referral. We chose them over other options because they had high ratings and were referred to me.

What is the status of this engagement?

We started working with them in March 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our branded search traffic has increased by 43%. Our rating has also improved from 3.7 to 4.7 stars within five months. Additionally, we've noticed a noticeable increase in inbound B2B inquiries from cafés and offices.

How did Reputation Pros perform from a project management standpoint?

They deliver on time. We communicate via email or messaging apps.

What did you find most impressive about them?

Their ability to connect reputation with sales performance has stood out. They understand how trust impacts purchasing decisions in our space and have built a strategy that doesn't just improve reviews — it directly supports revenue growth.

Are there any areas they could improve?

Earlier access to a real-time dashboard would have been helpful. However, once we requested it, they implemented it quickly.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director of a construction equipment supplier and rental company. We provide contractors and developers with reliable heavy machinery, tools, and jobsite support services to keep projects running safely and on schedule.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros?

We engaged Reputation Pros to proactively manage and safeguard the online reputation of one of our senior executives. There were a number of third-party sites and search results that didn’t accurately represent the executive’s professional history and posed a potential risk to credibility and trust.

SOLUTION

What was the scope of their involvement?

Reputation Pros has provided reputation management services for our senior executive. The team has conducted reputation audits, content development, digital asset optimization, suppression strategies, and ongoing monitoring. We’ve worked with a dedicated account manager, SEO specialists, and senior-level strategists who have provided consistent oversight throughout the engagement.In terms of deliverables, Reputation Pros has created a reputation monitoring dashboard, which is a centralized reporting system that tracks ratings, sentiment trends, response times, and platform-specific performance. The team has also created a crisis response framework, which is a documented escalation and response plan for handling disputes related to equipment damage claims or delivery timing issues.

What is the team composition?

We’ve worked with one teammate from Reputation Pros.

How did you come to work with Reputation Pros?

Someone referred Reputation Pros to me.

How much have you invested with them?

The project cost is confidential.

What is the status of this engagement?

We started working with Reputation Pros in January 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results of our engagement with Reputation Pros have exceeded our expectations. Over time, we’ve seen a clear shift in search engine results, with high-quality, positive content replacing negative and low-authority links. Our executive’s online presence is now significantly stronger, more accurate, and well-protected against future issues.In terms of metrics, our search visibility has improved. Our branded search results have shown a significant shift. Previously, 2–3 negative listings appeared on the first page of search results. By the fifth month of our engagement, those negative listings were pushed to the second page or lower, with optimized profiles and positive content occupying five of the top eight branded results.Moreover, our monthly sentiment analysis reports have shown a 40% increase in positive sentiment mentions, particularly around reliability, equipment condition, and delivery timeliness.

How did Reputation Pros perform from a project management standpoint?

Reputation Pros’s project management is good. The team delivers on time. Our primary form of communication with Reputation Pros is through email or messaging apps.

What did you find most impressive about them?

Reputation Pros’s strategic mindset and professionalism are impressive. The team understands that executive reputation is sensitive and high-stakes, so they handle it with discretion, precision, and confidence. Their expertise in both SEO and reputation management is clearly best-in-class.

Are there any areas they could improve?

There’s nothing significant that Reputation Pros could improve on. The process takes time by nature, but the team is transparent throughout and delivers steady, measurable progress.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at a PR firm that manages brand reputation, media relations, and crisis communications for high-profile clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros?

One of our clients was dealing with persistent negative search results that weren’t responding to traditional PR efforts or content placement. While we were able to manage messaging and earned media, we reached a point where deeper search engine and suppression expertise was required.

SOLUTION

What was the scope of their involvement?

Reputation Pros has conducted a full search results analysis, development, and optimization of authoritative digital properties, suppression of negative listings, and ongoing monitoring. The team has delivered written reports.

What is the team composition?

We’ve worked with one teammate from Reputation Pros.

How did you come to work with Reputation Pros?

Reputation Pros was referred to me, and their company values aligned with ours.

How much have you invested with them?

We’ve spent $10,000 to $49,999.

What is the status of this engagement?

We started working with Reputation Pros in July 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Reputation Pros has delivered measurable improvements where previous efforts had stalled. Over time, negative content has been pushed significantly down in search results, while positive, accurate, and high-authority assets have gained visibility. The client’s overall online reputation has stabilized and become much easier for our PR team to manage proactively. We’ve seen a 70% improvement in search results within four months.

How did Reputation Pros perform from a project management standpoint?

Reputation Pros delivers on time. We communicate via email and messaging apps.

What did you find most impressive about them?

Reputation Pros’ technical depth and strategic restraint are impressive. The team understands the limits of what’s possible and focuses on sustainable, ethical strategies that work long-term. They also excel at partnering with agencies rather than competing with them.

Are there any areas they could improve?

No, there aren’t any significant areas for improvement. Reputation management at this level takes time, and Reputation Pros has been transparent, realistic, and consistent throughout the engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director of a full-service real estate agency. We help clients buy, sell, and invest in residential and commercial properties with expert guidance and market-driven strategies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros?

We hired Reputation Pros to strengthen our agency’s online credibility.

SOLUTION

What was the scope of their involvement?

Reputation Pros has handled a full digital reputation audit, removed or suppressed outdated or misleading reviews, and implemented a review generation strategy to highlight positive experiences from our closed transactions. For real estate, they often work on Zillow and Realtor.com.

What is the team composition?

We’ve worked with one teammate from Reputation Pros.

How did you come to work with Reputation Pros?

Someone referred them to me. Their pricing fit our budget, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in February 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Reputation Pros has optimized our website, improved our local SEO visibility, refreshed our listing descriptions, and created professional, brand-aligned responses to new reviews. Our branded search visibility has risen by over 40%, and inbound buyer and seller inquiries have increased by 31%, with many prospects mentioning our recent reviews or improved online presence. We’ve also gained 50+ new verified positive reviews across Realtor and Zillow. Our average review rating has improved from 3.9 to 4.8.

How did Reputation Pros perform from a project management standpoint?

They deliver on time. We communicate via email and messaging apps.

What did you find most impressive about them?

They understand the emotional weight behind real estate decisions and showcase our agents' professionalism and care.

Are there any areas they could improve?

We would’ve liked access to the live review dashboard earlier. However, once we requested it, they made it available immediately.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a full-service travel agency specializing in personalized vacation planning, group tours, and corporate travel solutions designed to create seamless, memorable travel experiences.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros?

We needed help enhancing our online credibility to ensure that travelers searching for our agency would see a trustworthy, up-to-date reflection of our service quality and reliability.

SOLUTION

What was the scope of their involvement?

Reputation Pros has managed a comprehensive online reputation campaign for our travel agency. The main deliverables include monthly analytics reports tracking visibility, review growth, and engagement metrics. The team has also enhanced our online profiles with accurate descriptions, updated photos, and brand-aligned messaging.

What is the team composition?

We’ve worked with one teammate from Reputation Pros.

How did you come to work with Reputation Pros?

Someone referred Reputation Pros to us. We chose them over other options because they had high ratings, and their pricing fit our budget.

What is the status of this engagement?

We started working with them in November 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with Reputation Pros, our website traffic from organic searches has gone up by 47%, and inquiries for our vacation packages have risen by nearly 35%. Many new clients have mentioned finding us because of our strong online presence and recent reviews.

Moreover, our overall online reputation score has improved by 46%, and the sentiment of customer feedback has shifted dramatically — from roughly 68% positive to over 92% positive within five months.

Regarding the monthly reports, the most valuable metrics have been the review sentiment analysis, keyword visibility rankings, and conversion-related insights.

How did Reputation Pros perform from a project management standpoint?

Every deliverable — from review outreach campaigns to monthly analytics reports — has been completed on schedule or earlier. Reputation Pros’ communication has been proactive, and they’ve kept us informed of every step in the process, making it easy to stay aligned with our goals. We communicate via email and messaging apps.

What did you find most impressive about them?

What truly stands out about Reputation Pros is their ability to capture the excitement and emotion behind travel in their messaging and review responses. They haven’t just fixed our reputation; they’ve elevated our brand image, helping potential travelers feel the same confidence and enthusiasm our loyal customers already have.

Are there any areas they could improve?

If anything, we would’ve appreciated access to real-time dashboards earlier in the project, though they’ve added that feature later on. Overall, their performance, strategy, and attention to detail have been outstanding.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a full-service veterinary clinic. We provide compassionate medical care, surgery, and wellness services for pets while supporting their owners with trusted guidance and personalized attention.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros?

We needed help rebuilding and strengthening our online reputation by improving our review ratings, addressing outdated or unfair feedback, and ensuring that pet owners searching for our clinic would see a trustworthy and accurate reflection of the quality care we provide.

SOLUTION

What was the scope of their involvement?

Reputation Pros has performed a comprehensive audit of our online presence, identified inaccurate or outdated reviews, and launched a review generation campaign to highlight the many positive experiences our clients had shared in person but not online. They've also helped us improve our local SEO visibility so pet owners in our area can find us more easily. In addition, they've crafted personalized review responses that reflect our clinic's compassionate tone.

What is the team composition?

We work with one teammate from Reputation Pros.

How did you come to work with Reputation Pros?

We found them through a referral. We chose them over other options because they had high ratings and were close to my geographic location.

What is the status of this engagement?

We started working with them in January 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In less than four months, our rating has improved from 3.5 to 4.9, and we've seen a 60% increase in positive reviews. Website visits and appointment requests through Google have also risen by over 40%, which has directly translated into more new clients for our clinic. These results have been sustained over time. Reputation Pros has provided monthly analytics to track these improvements.

How did Reputation Pros perform from a project management standpoint?

They deliver on time. We communicate via email and messaging apps.

What did you find most impressive about them?

Reputation Pros manages our reputation with empathy, which is rare. It never feels like a generic marketing campaign; it feels like a partnership with people who actually care about our clients' trust in us.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Introduce your business and what you do there.

I am the Manager at a family-owned Italian restaurant specializing in authentic, handcrafted dishes made from fresh ingredients and traditional recipes passed down through generations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reputation Pros to accomplish for your Italian restaurant?

We engaged Reputation Pros to help us improve our online ratings, recover from a wave of unfair or outdated reviews, and strengthen our digital presence so that new guests searching for Italian dining in our area would see a positive, accurate reflection of the quality and warmth our restaurant is known for.

SOLUTION

Can you describe the scope of work Reputation Pros handled for this project? Please include the main deliverables if you can.

Reputation Pros managed a full online reputation overhaul for our restaurant. Their work included auditing all existing reviews, removing or suppressing inaccurate or malicious feedback, and creating a review outreach campaign. They also provided ongoing monitoring and reporting well beyond the initial overhaul.

What is the team composition?

One team member from Reputation Pros was assigned to our project.

How did you come to work with Reputation Pros?

We were referred to Reputation Pros and chose them because of their high ratings, pricing that fit our budget, and a great culture fit.

What is the status of this engagement?

The project began in February 2025 and is still ongoing.

RESULTS & FEEDBACK

What were the measurable outcomes from your project with Reputation Pros that showed progress or success?

We saw a noticeable uptick in both reservations and walk-ins—about a 28% increase in weekly covers compared to before the project. Our average online rating improved significantly, rising from 3.6 to 4.8.

How would you describe Reputation Pros’s project management? Did they deliver on time?

Reputation Pros provided a clear timeline at the start of the project, outlining each phase from audit to review generation, and they consistently delivered every milestone on or ahead of schedule.

What did you find most impressive or unique about working with Reputation Pros?

I was most impressed by how personalized and authentic their approach felt. They took the time to truly understand our restaurant’s story, our family heritage, and the heart behind our menu, and then reflected that online through thoughtful content and review responses.

Are there any areas they could have done better or differently?

More frequent real-time reporting in the early stages of the campaign would have been helpful. Initially, we received weekly updates, which were useful, but having access to a live dashboard from the start would have made it even easier to track progress day to day.

BACKGROUND

Introduce your business and what you do there.

I'm the marketing director of an architecture firm specializing in designing innovative, sustainable, and client-focused spaces that balance functionality with aesthetic excellence.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reputation Pros LLC?

We needed help enhancing our online presence by improving client review ratings, suppressing outdated or inaccurate content, and ensuring that prospective clients researching our firm would see a reputation that reflects the quality, creativity, and professionalism of our architectural work.

SOLUTION

What was the scope of their involvement?

Reputation Pros LLC has handled a comprehensive reputation management campaign for our architecture firm. Their scope of work includes a full audit of our online presence, strategic removal or suppression of outdated reviews and articles, and the creation of SEO-optimized content highlighting our successful projects and client testimonials. They also implement a review collection system to encourage satisfied clients to share feedback post-project.

What is the team composition?

We've worked with two teammates from Reputation Pros LLC.

How did you come to work with Reputation Pros LLC?

We found them through a referral. They demonstrated a strong track record of helping professional service firms like ours showcase their strengths online and offered a more strategic, long-term approach to reputation management than the other providers we evaluated.

What is the status of this engagement?

We started working with them in December 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've noticed a measurable uptick in client inquiries where prospects specifically referenced the positive reviews and online presence that Reputation Pros LLC has helped us build. During the project, our firm saw a 38% increase in inbound client inquiries compared to the six months prior to engaging Reputation Pros LLC. Of those new inquiries, roughly one in four prospects specifically mentioned online reviews or positive press as a factor in reaching out. In addition, branded search visibility has improved by 41%.

How did Reputation Pros LLC perform from a project management standpoint?

They provide a clear roadmap at the outset, with milestones for content creation, review generation, and monitoring. Every deliverable is completed on or ahead of schedule, and they adapt quickly whenever we have urgent needs or project-specific feedback. Communication is seamless; we have weekly progress updates and a dedicated account manager who responds promptly, making the entire process efficient and stress-free. We communicate via email.

What did you find most impressive about them?

What we've been most impressed about working with Reputation Pros LLC is their ability to understand the nuances of our industry and translate our design achievements into compelling narratives that resonate with clients online. They don't just focus on removing negatives; they actively build a positive, credible brand story that highlights our strengths. Their combination of technical SEO expertise, reputation repair, and creative storytelling makes them feel less like a vendor and more like a strategic partner invested in our long-term success.

Are there any areas they could improve?

There's nothing we can come up with.