Reflections Info Systems Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.8
Cost 4.8
Willing to Refer 5.0

Top Mentions

Review Highlights

Commitment to Deadlines

Clients praised Reflections Info Systems for consistently meeting roadmap milestones and deadlines. Their ability to deliver projects on time and according to specifications was a recurring positive theme in the reviews.
Impressive Team Dedication

Reflections Info Systems' developers are noted for their willingness to help and commitment to projects. Clients found their dedication to be a standout feature, contributing to successful project outcomes.
Effective Communication

The company maintains regular communication with clients through virtual meetings and messaging apps. This approach has been appreciated for ensuring responsiveness and flexibility throughout project engagements.
Significant Cost Reductions

The implementation of Reflections Info Systems' recommendations led to a threefold reduction in operational costs for a client, showcasing their ability to deliver financially impactful solutions.
Broad IT Expertise

Reflections Info Systems demonstrated a wide range of IT expertise, supporting complex projects such as SRE team development and IT architecture enhancements. Their ability to handle diverse IT needs was highly valued.

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CRM Consulting and SI DevOps Managed Services Staffing
$10,000 to $49,999
Dec. 2023 - Feb. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Once they’re involved in a project, they work professionally and are highly responsible."

Jan 21, 2025

Managing Director of IT Service Reliability, Khan Bank

Janibyek Daribai

Banks
Mongolia
5,001-10,000 Employees
Phone Interview
Verified

Reflections Info Systems helped a bank build and implement an SRE team. The team was responsible for the end-to-end management of the client's e-wallet system, including solving any issues that arose.

Reflections Info Systems' work helped the client reduce their operational costs. The team worked professionally and delivered on time. Additionally, they raised issues as soon as they happened and collaborated effectively to resolve them quickly. Overall, the client was happy with the engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of IT service reliability at Khan Bank, the largest retail bank in Mongolia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Reflections Info Systems?

All IT-related systems have become more complex, and it’s difficult to recover when issues happen. As a result, we needed to implement an SRE (site reliability engineering) team to reduce recovery time. In May 2023, our bank introduced its own e-wallet system, and we needed an SRE team to maintain it. We tried to build the SRE team ourselves from May–December 2023, but we faced issues because Mongolia didn’t have SRE engineers, and we didn’t have a role model. As a result, we reached out to Reflections Info Systems.

SOLUTION

What was the scope of their involvement?

Reflections Info Systems helped us acquire the skill set, training, and knowledge for the SRE team. We developed the e-wallet system internally, and their team helped us with its reliability. Before working with them, we didn’t have an SRE team. We had application engineers, system engineers, database engineers, and network engineers. However, the SRE team would be responsible for the end-to-end management of the e-wallet system. If an issue happened, the SRE engineer could handle it and recover the system as quickly as possible.

During the project, Syam, one of their engineers, came to our bank and worked on-site for a month. He collected all the necessary information and interacted closely with our SRE team. Additionally, we had several meetings with him and got his thoughts. They've also shared their experience and comments from other running projects.

Two years ago, they also worked with our IT architecture and data department for three months. After that, they provided several recommendations, including implementing SD-Wan for remote branches. We spent a huge amount of money on operational costs for network connection because we had more than 500 branches across Mongolia, and 324 of them were located in small towns.

What is the team composition?

We had five team members in the SRE team, including one senior member and four engineers.

How did you come to work with Reflections Info Systems?

They had already worked with us in the past, and they had SRE engineers. I reached out to them and asked them to get involved in this project.

How much have you invested with them?

We spent $25,000.

What is the status of this engagement?

We reached out to them in December 2023, and it took Reflections Info Systems three months to build the team. However, we're still using that team.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Reflections Info Systems’ work helped us reduce our operational costs. Once we implemented the recommendations for our remote branches, our network-related operational costs were reduced by three times.

How did Reflections Info Systems perform from a project management standpoint?

The Reflections Info Systems team worked professionally. I didn’t get involved in the everyday activities of the project. I had weekly meetings with them, and everything fit the timeline. When issues happened, they raised them as soon as possible, and we worked to resolve them quickly. For project management, we followed a waterfall methodology. Our bank typically uses the Agile methodology, but the waterfall methodology was more suitable for this project.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to Bayarmagnai, our senior SRE engineer.

What did you find most impressive about them?

Mongolia is a small country, and we don’t have such expertise in the IT area. Still, Reflections Info Systems was able support a broad range of IT-related services. They worked with the IT architecture and data department and the IT production and service management department.

Are there any areas they could improve?

I don’t see any areas of improvement. I’m happy about my work with them.

Do you have any advice for potential customers?

I definitely recommend working with them. Once they’re involved in a project, they work professionally and are highly responsible.

RATINGS

5.0

"I would rate them higher if I could."

Custom Software Development DevOps Managed Services Mobile App Development
Confidential
Jan. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their willingness to help, seriousness, and the developers' commitment impressed us."

Jan 28, 2025

Global IT & Product Support Lead, Software Co

Anonymous

Other industries
Australia
51-200 Employees
Online Review
Verified

Reflections Info Systems provides software development support for a software company. The team has developed software and mobile applications for iOS and Android devices.

Reflections Info Systems has met all deadlines and delivered work that met the client's specifications. The team has responded to the client's needs and communicated regularly. Moreover, the team has provided flexible options throughout the project, and their willingness to help has stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Global IT & Product Support Lead of a software company

Describe what your company does in a single sentence.

Data Technologies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reflections Info Systems to accomplish?

Product development
General Support

SOLUTION

How did you find Reflections Info Systems?

can't remember, too long ago

Why did you select Reflections Info Systems over others?

Pricing fit our budget

How many teammates from Reflections Info Systems were assigned to this project?

varies, depending on workload

Describe the scope of work in detail. Please include a summary of key deliverables.

Software development, mobile applications (Google and Apple), daily ops support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

roadmap milestones & deadlines met for day-to-day operations. In time and at specification

Describe their project management. Did they deliver items on time? How did they respond to your needs?

regular contact, follow ups, flexible options

What was your primary form of communication with Reflections Info Systems?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to help, seriousness, and the developers' commitment impressed us.

Are there any areas for improvement or something Reflections Info Systems could have done differently?

nope, can't recommend any changes. Happy as it is.

RATINGS

5.0

Custom Software Development DevOps Managed Services UX/UI Design
A/B Testing
+10
$200,000 to $999,999
Jan. - Nov. 2024

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They were on time and had excellent customer service and communication."

Jan 22, 2025

Former VP Enterprise Applications, Healthcare Company

Andrew Cooper

Other industries
Plantation, Florida
1,001-5,000 Employees
Online Review

Reflections Info Systems developed and designed a modern app to replace an outdated one for a healthcare company. The team also managed the client's job recovery and provided DevOps services.

Thanks to Reflections Info Systems' efforts, the client adopted a new reporting platform and deployed the new app. The team communicated well via email, messaging apps, and virtual meetings. Moreover, Reflections Info Systems delivered work on time and provided excellent customer service.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the former VP Enterprise Applications of a healthcare company

Describe what your company does in a single sentence.

Radiology and Oncology services in free standing medical office buildings and national mobile fleet.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Reflections Info Systems to accomplish?

Rewrite reporting mechanism
Modernize Internal logistics and sharepoint
Develop modern app to replace aged custom application

SOLUTION

How did you find Reflections Info Systems?

Online Search
Referral

Why did you select Reflections Info Systems over others?

High ratings
Pricing fit our budget
Good value for cost
Company values aligned

How many teammates from Reflections Info Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reflections has been a long time partner for DevOps. Thier depth of knowledge and service delivery allowed us to keep onshore resources to a minimum. They managed our job recovery, and report customization/rewrites. They were subsequently contracted to develop a replacement for a custom application used internally and to transition from aged Sharepoint environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful adoption of new reporting platform.
Phased deployment of new modern application.
Sunset of historical environment

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely! They were on time and had excellent customer service and communication.

What was your primary form of communication with Reflections Info Systems?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Reflections is a premier company that operates globally, thier comprehensive and excellent performance and value made them an obvious choice. They are not just a development shop, they do cybersecurity, cloud, digitization and much more. In additiona although thier leadership is based in India they have resources in America enabling greater representation than other firms.

Are there any areas for improvement or something Reflections Info Systems could have done differently?

Honestly, I did not run into anything that was a major or could not be overcome.

RATINGS

4.5

Showing 1-3 of 3 Reviews

Locations (2)

9A2, Carnival Technopark, Kariyavattom P O Thiruvananthapuram, India 695581

201 - 250

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Reflections Info Systems Review Insights

Overall Review Rating

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Commitment to Deadlines

Impressive Team Dedication

Effective Communication

Significant Cost Reductions

Broad IT Expertise

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Reflections Info Systems Reviews

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Locations (2)

Reflections Info Systems

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Reflections Info Systems Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Commitment to Deadlines

Impressive Team Dedication

Effective Communication

Significant Cost Reductions

Broad IT Expertise

Reviews mentioning:

Reflections Info Systems Reviews

SRE Implementation for Retail Bank

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Custom Software Dev for Software Co

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Locations (2)

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