Raymont-Osman Product Design

BACKGROUND

Introduce your business and what you do there.

I’m the director of innovations for a metal company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Raymont-Osman Product Design?

We needed design work done for several products.

SOLUTION

What was the scope of their involvement?

We provided Raymont-Osman with a brief spec of our requirements. Once they clarified the specifications, they started the design work. Their team held several design reviews to ensure they were on track, and then finished off with drawings, or computer-aided designs (CADs), that we provided to a manufacturer to make up.

Raymont-Osman has made simple frames for us, as well as handled concept work for many products. Most of their designs are for internal use on the industrial side. They’ve done design for and made a giveaway product. They continue to provide support on an as-needed basis.

What is the team composition?

We usually work with 2–3 people.

How did you come to work with Raymont-Osman Product Design?

I knew the CEO. They gave a quote that was exactly what we wanted so I introduced him to some others within the company.

What is the status of this engagement?

We began working together around February 2016, and it’s an ongoing engagement.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The design work they did, including some electronics for a test facility, worked very well and was amazing. We had excellent feedback on the giveaway item they created. Raymont-Osman’s use of our material and processes was very clever. Their design has a spark to it, not like that of a standard designer.

How did Raymont-Osman Product Design perform from a project management standpoint?

They do very well. We generally communicate through phone and email. Prior to COVID-19, we would meet in person.

What did you find most impressive about them?

I really appreciate the clarity of the solutions they have as well as how well they fit for us. We're very happy working with them.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Make sure they fully understand your expectations. Good communication is key to a successful project.

BACKGROUND

Please describe your company and position.

I am the CEO of Lambert & Barclay Ltd

Describe what your company does in a single sentence.

Manufactures, distributes and retails the Equerry Pro range of products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Raymont-Osman Product Design to accomplish?

Design the next generation of Equerry shoe accessories

SOLUTION

How did you find Raymont-Osman Product Design?

Referral

Why did you select Raymont-Osman Product Design over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Raymont-Osman Product Design’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design the next generation of the Equerry range of products

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I was very fortunate to be introduced to Raymont-Osman. The service they provided greatly exceeded my expectations, was excellent value for money and the quality of their design and engineering work was second to none. The design they created proved to be most successful and they liaised with our manufacturer ensuring that it was implemented precisely. Always available and helpful I would thoroughly recommend them to anyone.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very proactive and they delivered the project well within the finish date was agreed

What was your primary form of communication with Raymont-Osman Product Design?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were creative, professional, and lateral thinkers who knew their business inside out. I would use them again without any shadow of doubt.

Are there any areas for improvement or something Raymont-Osman Product Design could have done differently?

I can't think of any