# Radixweb Radixweb Reviews (52), Pricing, Services & Verified Ratings - Premier Verified - 4.8 out of 5 average review rating - 3 connections joined Radixweb's Network [Visit Website](https://radixweb.com/) [Get a Custom Proposal](https://clutch.co/profile/radixweb) **Radixweb: AI + Engineering for Next-Gen Growth** Radixweb is a global leader in AI-powered custom software development, product engineering, and digital transformation. We build intelligent, scalable, and secure software that delivers real business outcomes. Backed by 25 years of software excellence and deep expertise in AI, Data, and Cloud, we help enterprises and tech-led businesses accelerate innovation and stay ahead of change. Our goal is simple — to help clients build competitive advantage through technology that’s fast, reliable, and compliant. Combining deep engineering precision with advanced expertise in Generative AI, Data Analytics, Business Intelligence, and Cloud innovation, we enable organizations to modernize operations, enhance decision-making, and unlock new growth. Our proven expertise spans application, API, and product development, enterprise modernization, and predictive intelligence systems — helping global businesses accelerate innovation across every layer of their digital ecosystem. With 5,500+ successful projects for 4,200+ clients across 25 countries, we’ve delivered high-performing solutions to industries like healthcare, fintech, retail and eCommerce, travel and hospitality, and manufacturing. At Radixweb, we are deeply committed to building secure, compliant, and future-ready solutions aligned with industry standards and data protection frameworks. Our transparent processes, agile practices, and continuous innovation culture have earned us industry recognition as one of the Top 100 Global Software Development Companies and a three-time Clutch chart-topper. As a market leader in AI-first software development and product engineering, Radixweb continues to inspire clients to turn challenges into opportunities. We believe in the transformative power of technology and in partnerships that drive lasting value — where innovation meets integrity, and every solution scales with intelligence. ## Company Information - Minimum project size: $25,000+ - Hourly rate: $25 - $49 - Number of employees: 250 - 999 - 5 Locations: - Frisco, TX (Headquarters) - Ahmedabad, India - Calgary, Canada - Melbourne, Australia - Artesia, CA - Founded in 2000 - 1 languages: English ## Services, Focus Areas, Industries, and Clients ### Service Lines - 30% Custom Software Development - 20% AI Development - 15% Enterprise App Modernization - 15% Low/No Code Development - 10% BI & Big Data Consulting & SI - 10% Cloud Consulting & SI ### Focus Areas - Low Code Development: - 60% Microsoft Power Apps - 25% Zoho Creator - 15% OutSystems - BI & Big Data Focus: - 40% Data Compliance, Fraud & Risk Management - 15% IT security & crime prevention - 15% Operations & process improvement - 10% Data Visualization - 10% Marketing analytics - 10% Other BI & analytics - AI Expertise: - 40% Machine Learning - 25% Chatbots & Conversational AI - 25% Natural Language Processing - 10% AI Recommendation Systems - Cloud Computing Focus: - 35% AWS Cloud Consulting & Implementation - 35% Azure Cloud Consulting & Implementation - 30% Google Cloud - AWS Consulting Services: - 30% AWS DevOps - 15% AWS Applications - 15% AWS Development - 15% AWS Machine Learning - 15% AWS Migrations - 10% AWS Security - Application Platforms: - 30% Amazon Application Development Framework - 30% Azure Platform - 20% Other app platform - 10% Google app engine - 10% Windows server - Azure Consulting Services: - 30% Azure DevOps - 20% Azure Security - 15% Azure Development - 15% Azure Migrations - 10% Azure AI & Machine Learning - 10% Azure Analytics - BI & Big Data Solutions: - 30% Microsoft BI & data solutions - 30% Power BI & data solutions - 30% Tableau - 10% Microstrategy BI & data solutions - Frameworks and CMS: - 20% .NET - 20% NodeJS - 10% Angular - 10% Django - 10% Flutter - 10% React - 10% React Native - 10% VueJS - Programming & Scripting: - 20% ASP.NET - 15% JavaScript - 15% Python - 10% Ember.js - 10% PHP - 10% SQL - 10% Swift - 10% Typescript - No Code Development: - 20% Webflow - 10% Airslate - 10% Appy Pie - 10% Bryter - 10% Bubble - 10% Nutshell - 10% Thunkable - 10% WEM - 10% Xano ### Industries - 5% Business services - 5% Automotive - 5% Retail - 5% Other industries - 15% Financial services - 5% Real estate - 5% Manufacturing - 5% Information technology - 10% Education - 20% Medical - 5% Legal - 5% Insurance - 5% Supply Chain, Logistics, and Transport - 5% eCommerce ### Clients - 20% Small Business (<$10M) - 40% Midmarket ($10M - $1B) - 40% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.7 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Radixweb offers competitive pricing and strong value for cost, with client investments ranging from $5,000 to $250,000. Clients appreciate their responsiveness, flexibility, and ability to meet budget constraints, often delivering high-quality solutions within agreed timelines. **Most Common Project Size**: $10,000 to $49,000 based on 34 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Custom Software Development: $50,000 to $199,999 based on 16 reviews - Web Development: $10,000 to $49,000 based on 10 reviews - E-Commerce Development: $10,000 to $49,000 based on 4 reviews - Mobile App Development: $50,000 to $199,999 based on 3 reviews - UX/UI Design: $10,000 to $49,000 based on 3 reviews - Application Testing: $10,000 to $49,000 based on 3 reviews - DevOps Managed Services: $200,000 to $999,999 based on 1 review - Other IT Consulting and SI: $50,000 to $199,999 based on 1 review - Microservices Architecture Services: $200,000 to $999,999 based on 1 review - Web Design: $50,000 to $199,999 based on 1 review - Application Management & Support: $200,000 to $999,999 based on 1 review - IT Strategy Consulting: Confidential based on 1 review - Other Application Development: Confidential based on 1 review - IT Staff Augmentation: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Radixweb Review Insights Overall Review Rating: 4.8 - Quality: 4.8 - Schedule: 4.8 - Cost: 4.7 - Willing to Refer: 4.9 ### Top Mentions - High-quality work (14 mentions) - Communicative (12 mentions) - Timely (12 mentions) - Great project management (9 mentions) - Accessible (7 mentions) - Proactive (6 mentions) - Professional (6 mentions) - Flexible (5 mentions) - Exceptional performance (4 mentions) - Knowledgeable (4 mentions) - Accommodating (3 mentions) - Easy to work with (3 mentions) - Great team (3 mentions) - Hard working (3 mentions) - Personable (3 mentions) - Team players (3 mentions) - Transparent (3 mentions) - Exceeds expectations (2 mentions) - Patient (2 mentions) - Unique expertise (2 mentions) ### Review Highlights **Room for Improvement in Initial Specifications** Some clients noted that initial project specifications could be more precise. Ensuring clear and detailed requirements from the outset would help avoid misunderstandings and streamline the development process. **Value for Money** Clients found Radixweb's services to be cost-effective, offering good value for money. Their competitive pricing, combined with high-quality deliverables, made them a preferred partner for many businesses seeking development services. **Adaptability to Client Needs** Radixweb was praised for their flexibility and willingness to adapt to client needs. They accommodated changes in project scope and worked closely with clients to refine requirements, ensuring the final product aligned with business objectives. **Strong Project Management** Radixweb's project management skills were consistently praised. They deliver projects on time and within budget, maintaining clear communication and adapting to changing requirements effectively. Clients highlighted their ability to manage complex projects efficiently. **Effective Communication and Collaboration** Communication was a strong point for Radixweb, with clients appreciating their responsiveness and clarity. Regular updates and open dialogue ensured that projects stayed on track and aligned with client goals. **Expertise in Diverse Technologies** Radixweb demonstrated proficiency in multiple technologies, including .NET, SQL Server, and Azure. Clients appreciated their ability to handle complex projects with varied technical requirements, ensuring the solutions were robust and scalable. **Comprehensive Service Range** Radixweb offered a wide range of services, from custom development to design and ongoing support. This comprehensive service offering allowed clients to rely on them for various project needs, enhancing overall satisfaction. **Proactive Problem Solving** Clients valued Radixweb's proactive approach to problem-solving. They were quick to identify issues and propose solutions, often going beyond what was required to ensure client satisfaction. This proactive mindset contributed to successful project outcomes. **Need for Enhanced QA Processes** While Radixweb generally delivered high-quality work, a few clients suggested improvements in their quality assurance processes. Ensuring thorough testing before delivery would help minimize the occurrence of bugs and enhance product reliability. **High-Quality Deliverables** Radixweb consistently delivered high-quality products that met or exceeded client expectations. Their work resulted in increased business efficiency and customer satisfaction, with clients noting improvements in product functionality and user experience. ### Radixweb Reviews #### DevOps & Application Testing for HR Company **The Project** - Services: Application Testing, DevOps Managed Services, Microservices Architecture Services - Project size: $200,000 to $999,999 - Project length: Oct. 2022 - Ongoing **Project Summary**: Radixweb supports an HR company's DevOps efforts. They've migrated the client's code into a central repository, identified workflow inefficiencies, and implemented a fully automated CI/CD pipeline. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director, HR Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 7, 2025 **Feedback Summary**: Radixweb has enhanced the performance and stability of the client's application. The team has conducted performance testing and is always available for communication. Their project management has been excellent, and they have a good understanding of the client's business. ""RadixWeb is always available should there be any urgent issues."" **BACKGROUND** Please describe your company and position. I am the Managing Director of a human resources company Describe what your company does in a single sentence.Providers of SaaS recruitment CRM and payroll software to recruitment agencies.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Radixweb to accomplish?Migrate from previous development houseEnhance stability of the applicationImplement automated pipelines to allow for fully agile development processes **SOLUTION** How did you find Radixweb?Online SearchWhy did you select Radixweb over others?High ratingsPricing fit our budgetCompany values alignedHow many teammates from Radixweb were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Assist with moving from a UK based outsourced development house. Migration of all code into central repository.Work through problematic/resource heavy areas of the application to identify and implement performant but scalable solutions.Identify any workflow inefficiencies that would cause unnecessary throughput.Implement a fully automated CI/CD pipeline to remove the need for manual deployments, and allow us to utilise a fortnightly release cadence for continual improvement. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?For enhancing performance and stability of the application, performance testing scripts were also created to allow us to measure the tangible impact of any performance changes made and how this would react under load. This allowed us to identify the effectiveness and pre-empt any potential regressive issues that may arise. Describe their project management. Did they deliver items on time? How did they respond to your needs?The project management on the projects meant that we were in constant contact with the team and had an open dialogue. Any small delays, or issues identified were communicated as part of standard sprint ceremonies which allowed us to deliver the projects on time, and at high quality.What was your primary form of communication with Radixweb?Virtual MeetingWhat did you find most impressive or unique about this company?RadixWeb is always available should there be any urgent issues; we have never been in a situation where the team were non-contactable, even outside of core hours. The team are very communicative and have grasped the domain knowledge of our product and industry extremely well, which has meant that they will often identify any potential weaknesses or areas for improvement when implementing new workflows, with the user experience the highest priority. Are there any areas for improvement or something Radixweb could have done differently?During the beginning of our relationship with RadixWeb, there were some small issues that arose due to what we perceived as high priority items that needed urgent attention that may not have been seen as a higher priority internally. This has been resolved now and the team have a great understanding of what areas are critical for our business and would cause issues if anything was to go wrong. --- #### Custom Software Development for B2B SaaS Company **The Project** - Services: Application Management & Support, Custom Software Development, Web Development - Project size: $200,000 to $999,999 - Project length: Jan. 2023 - Ongoing **Project Summary**: Radixweb has served as a B2B SaaS company's core development partner, building and maintaining their platform. The team has developed the client's full tech stack, including their cloud infrastructure on AWS. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, TopDawg - Industry: eCommerce - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Apr 11, 2025 **Feedback Summary**: Radixweb has been instrumental in helping the client scale their business, resulting in a 50% reduction in support tickets and a system uptime of over 99.9%. The team's project management has been reliable and consistent. They stand out for their deep technical expertise and partnership mindset. This review is an update by the client company. The original content is located below the new review. ""Their dedication, flexibility, and long-term commitment make them feel like an extension of our company."" **BACKGROUND** Please describe your company and position.I am the CEO of TopDawgDescribe what your company does in a single sentence.TopDawg is a B2B SaaS platform that connects retailers with U.S.-based wholesale suppliers through a fully integrated dropshipping solution. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Radixweb to accomplish?We hired Radixweb to build, manage, and continually develop our end-to-end dropshipping platform, including front-end UX, back-end architecture, third-party integrations, and cloud infrastructure on AWS. **SOLUTION** How did you find Radixweb?Online SearchWhy did you select Radixweb over others?Great culture fitGood value for costCompany values alignedHow many teammates from Radixweb were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.adixweb has served as our core development partner responsible for building and maintaining the TopDawg platform, which includes a custom-built web-based application for B2B dropshipping. They developed our full tech stack—from scalable cloud infrastructure on AWS to user-facing tools like our retailer dashboards, product catalog management, real-time inventory sync, order automation, shipping integrations, and API documentation. They’ve also played a major role in integrations with platforms like Shopify, Walmart Marketplace, and eBay. The team continues to deliver new features, resolve technical challenges, and provide DevOps support. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Radixweb has been instrumental in helping us scale TopDawg into one of the leading U.S.-based B2B dropshipping platforms, now serving over 20,000 active retailers and hosting products from more than 3,000 suppliers. Their development work enabled us to launch seamless integrations with Shopify, Walmart, and eBay, resulting in a significant increase in retailer adoption and product syncing.Thanks to their optimization of our infrastructure and automation capabilities, we’ve also seen a 50%+ reduction in support tickets related to order processing and platform errors. Our system uptime has remained above 99.9%, and platform response times have dramatically improved, providing a better overall user experience. These measurable improvements have helped us enhance retailer satisfaction, increase retention, and support consistent monthly revenue growth.Describe their project management. Did they deliver items on time? How did they respond to your needs?Radixweb’s project management has been consistently reliable, transparent, and professional. They work with an agile methodology and provide weekly updates, milestone tracking, and clear timelines through tools like Jira and Slack. Their team is highly responsive to our needs — whether it's a planned feature rollout or an urgent bug fix, they act quickly and communicate effectively throughout the process.They’ve consistently met our deadlines for major feature releases and integrations, even when timelines were tight. Their ability to understand complex requirements, pivot when priorities shift, and deliver quality work on time has made them a critical and trusted extension of our internal team.What was your primary form of communication with Radixweb?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stands out most about Radixweb is their deep technical expertise combined with a true partnership mindset. They don’t just execute tasks — they think strategically, ask the right questions, and proactively offer solutions that improve performance, scalability, and long-term maintainability.We’ve worked with other development firms in the past, but Radixweb’s ability to integrate seamlessly with our internal team, adapt to shifting business priorities, and consistently deliver high-quality code across a complex tech stack is unmatched. Their dedication, flexibility, and long-term commitment make them feel like an extension of our company rather than an outsourced vendor.Are there any areas for improvement or something Radixweb could have done differently?As with any long-term collaboration, there are always areas that can be fine-tuned over time — but nothing significant or worth calling out. Radixweb has consistently been receptive to feedback and quick to adapt when needed. Given the results and the quality of the partnership, I wouldn’t have done anything differently. **UPDATED REVIEW** This review was published on April 10, 2023.Gina LaPickDirector of Operations, TopDawgOther IndustryFort Lauderdale, Florida1-10 EmployeesNov 2022 - Ongoing$10,000 to $49,999Project summaryA wholesale drop shipping platform has hired Radixweb for website upgrades and integration. The client's aim is to improve their website and integrate APIs with the client's external partners. Feedback summaryRadixweb has been timely in their deliveries and is meeting all of the client's expectations.  The team has planned sprints containing updates and improvements to the platform's architecture, and the client has been impressed with the team's varying skill sets involving code development and hosting.BACKGROUNDPlease describe your company and position.I am the Director of Operations of TopDawgDescribe what your company does in a single sentence.TopDawg is a wholesale dropshipping platform.OPPORTUNITY / CHALLENGEWhat specific goals or objectives did you hire Radixweb to accomplish?Improve and maintain our software serversSOLUTIONHow did you find Radixweb?Online SearchWhy did you select Radixweb over others?High ratingsCompany values alignedOtherWhat was the size of Radixweb’s team?2-5 EmployeesWhat was your primary form of communication with Radixweb?Virtual MeetingDescribe the scope of work in detail. Please include a summary of key deliverables.Maintain and improve our existing website and all its moving components. As well as integrations with our database, website hosting with AWS, and API interface with external partners.RESULTS & FEEDBACKWhat were the measurable outcomes from the project that demonstrate progress or success?We have had several sprints containing many updates and improvements to our website and platform architecture.Describe their project management. Did they deliver items on time? How did they respond to your needs?Yes, delivery times were as expected and they have been very attentive to our needs.What was your primary form of communication with Radixweb?Virtual MeetingWhat did you find most impressive or unique about this company?Radixweb has an excellent skill set across all types of code development and webhosting environments such as AWS.Are there any areas for improvement or something Radixweb could have done differently?At this time, Radixweb has met all of our expectations.Star RatingsOverall rating: 5Quality: 5Cost: 5Schedule: 5Willing to refer: 5 --- #### Software Dev Services for FDA Compliance Assistance Company **The Project** - Services: Application Management & Support, Application Testing, Custom Software Development, IT Staff Augmentation, IT Strategy Consulting, Web Development - Project size: Confidential - Project length: May 2022 - Ongoing **Project Summary**: Radixweb provides software development services for an FDA compliance assistance company. The team has taken over the development of an existing platform and is servicing onboarding requirements for customers.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive, Registrar Corp - Industry: Business services - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Apr 11, 2023 **Feedback Summary**: The development takeover is successful; Radixweb has implemented new features for the client's platform. Their workflow is truly effective, and they assign the right teammates to specific tasks. This enables them to deliver high-quality work. Overall, they've had a great partnership with the client.  ""They have a unique approach to looking at problems and coming up with solutions."" **BACKGROUND** Please describe your company and position. I'm an executive at Registrar Corp Describe what your company does in a single sentence. Registrar assists businesses with US FDA compliance. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Radixweb to accomplish? Create a partnership for all software development Take over the software development of an existing platform Accelerate the software development, product management and support for existing platform **SOLUTION** How did you find Radixweb? Online Search Why did you select Radixweb over others? High ratings Great culture fit Good value for cost Company values aligned What was the size of Radixweb’s team? 6-10 Employees Describe the scope of work in detail. Please include a summary of key deliverables. Developing new features and also servicing on-boarding requirements for our individual enterprise-level customers, such as: data import requirements API integrations Near-time compliance data UI/UX update Expand compliance data Global advisory lists Improved reporting Migrate server to AWS​ Multi-language Improve core service/platform **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Successful onboarding Successful Knowledge transfer and application takeover Successful in the software development of new features and ongoing maintenance Describe their project management. Did they deliver items on time? How did they respond to your needs? We asked Radix to align with our Agile project strategy. The initial engagement was a success and allowed them to put the right team in place in order to take over all software development. They continue to deliver with high quality, velocity, and great partnership, and we feel confident they will be a long term partner for years to come. What was your primary form of communication with Radixweb? Virtual Meeting Email Messaging App What did you find most impressive or unique about this company? Starts with the people, knowledge, and Leadership. They have a unique approach to looking at problems and coming up with solutions for transitioning, taking over, and transforming our approach to software development and building the right teams to support our long term. Are there any areas for improvement or something Radixweb could have done differently? Code coverage and quality will always be an area of improvement and especially since they took over the software development. Cross-functional team collaboration is something that can be improved as we look to integrate with our other platforms. --- #### Imaging Product Dev for Health Technology Company **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: Feb. 2022 - Ongoing **Project Summary**: Radixweb is helping a health technology company complete an imaging product and deliver it to the firm's beta testers. They've built a compatible development environment and made adjustments to the product. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Chief Scientific Officer, CVIT - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 21, 2022 **Feedback Summary**: The product has been updated and undergone beta testing; it's expected to be released by the end of 2022, thanks to Radixweb's help. The team has managed the engagement well, facilitating daily calls to assess progress and find solutions to arising problems. They've delivered everything on time.  ""They delivered fast and professional work." " **BACKGROUND** Please describe your company and your position there. I am the Chief Scientific Officer for CVIT and oversee all aspects of product development. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Radixweb, and what were your goals? We hired Radix to help with completing our ImagenUniversal product after the death of our lead program. This was challenging because the project was left in an awkward state. The goal was to complete the product and get it to our beta testers. **SOLUTION** How did you select this vendor and what were the deciding factors? There were two key factors: cost and strength of the underlying team at Radix. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The scope was to build a compatible development environment and make changes necessary to improve the usability and safety of the product. How many people from the vendor's team worked with you, and what were their positions? One person, lead software engineer. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The project was largely completed by August. This was following several months of iterative work with our beta testers. The product is ready for formal release testing and should be released before the year's end. Describe their project management style, including communication tools and timeliness. The project has been largely managed by CVIT. We have daily development calls to assess where the project is at and collaboratively figure out solutions to problems. These are all documented in Jira. What did you find most impressive or unique about this company? I have been most impressed with how quickly Mr. Joshi has come to understand the project and the tools we use. He also has done an outstanding job in completing tasks in a timely fashion. Are there any areas for improvement or something they could have done differently? We have been very impressed with Mr. Joshi and the Radix team. --- #### SaaS Platform Revamp for Online Insights Company **The Project** - Services: Web Design, Web Development - Project size: $50,000 to $199,999 - Project length: Jan. 2020 - Dec. 2021 **Project Summary**: Radixweb helped reskin and modernize a SaaS platform for an online insights company. After an initial discovery phase, they collaborated on the development process and provided guidance and recommendations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder & CEO, iResearch, Inc. - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Aug 23, 2022 **Feedback Summary**: With Radixweb's assistance, the company completed the project as planned, meeting the initial goals. More projects were initiated with them as a result of their excellent services. They communicated effectively via email, Skype, and WhatsApp. Radixweb's professionalism stood out. ""I found Radixweb to be a breath of fresh air with their professionalism and focus."" **BACKGROUND** Please describe your company and your position there. I'm the Founder of a SaaS platform to garner customer and employee insights. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Radixweb, and what were your goals? We needed that could quickly hit the ground running to understand our SaaS platform (concept, purpose, front end and back end) fully to help reskin and modernize the platform. We needed to do efficiently and proficiently. **SOLUTION** How did you select this vendor and what were the deciding factors? I was recommended to Radixweb and evaluated 3 other potential companies. After my conversations with all of them it became evident that Radixweb would be a good fit for our needs, timeline and budget. They asked the right questions to give us confidence to work with them. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. They worked with our team to quickly and fully understand our .Net SaaS platform. During the process they provided guidance and recommendations, communicated regularly and provided weekly updates. They remained focused on the task at hand with a keen eye our timeline and budget. How many people from the vendor's team worked with you, and what were their positions? 5 person team composed of Project Manager, Senior Developer, UX/UI Designer and QA. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We were able to complete the project as planned and bring our platform to the desired goals and level. We also feel now they are good partner for future enhancements and changes to the platform. We plan to continue working with them on this project and have already initiated some other projects with them. Describe their project management style, including communication tools and timeliness. From the beginning they asked questions to fully understand the scope, timeline and budget. They were professional the entire time and focused on moving forward to completion. We communicated via email, Skype and WhatsApp. What did you find most impressive or unique about this company? Having had experience with other programming companies, I found Radixweb to be a breath of fresh air with their professionalism and focus to get things done. We had strong and direct communication throughout and never felt any miscommunications or anything being lost in our communications. Are there any areas for improvement or something they could have done differently? The project went well overall, but we did need to spend some extra time with their QA team. We were able to resolve it and I don’t believe that will be an issue moving forward. They listened, responded and resolved it. --- #### Web Development for Printing Consultancy **The Project** - Services: E-Commerce Development - Project size: $10,000 to $49,999 - Project length: Jan. 2021 - Feb. 2022 **Project Summary**: Radixweb developed a printing consultancy’s website. They first honed the site’s design and features with the client before proceeding to implementation.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Consultant, Baya - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 11, 2022 **Feedback Summary**: Radixweb’s efforts increased sales, improved conversion rates, and decreased bounced rates, meeting expectations. They facilitated effective communication through regular Skype meetings. Their ability to understand the challenge and come up with solutions was impressive.  ""Radixweb was the perfect partner to succeed in e-commerce."" **BACKGROUND** Please describe your company and your position there. I'm a consultant in online printing strategy, web-to-print workflows. I help companies deploy storefronts and gain marketshares online **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Radixweb, and what were your goals? The challenge was to replace quickly an "old" Prestashop storefront by a new platform, better adapted to the growth and the B2B challenges of the company **SOLUTION** How did you select this vendor and what were the deciding factors? I had the chance to test Radix OnPrintShop demo store. Then we built a proof-of-concept, and my customer was completely satisfied as the POC met all the requirements, and also because of the quality of Radix team Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Project started by a proof of concept, deeply evaluated by the customer team. Then a list of additional features was set, for custom developments by Radix. Platform was improved and settings were done by customer teams during 4 months, before launching was scheduled How many people from the vendor's team worked with you, and what were their positions? 4 people : product manager, acquisition strategist, graphic designer, IT manager **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Strong increase of sales, improvements of conversion rate, decrease of bounce rate Describe their project management style, including communication tools and timeliness. Regular meetings through Skype + daily talks on Skype and email What did you find most impressive or unique about this company? Radix's team capability to understand the challenge and imagine smart and fast solutions. Their solutions is really easy to setup to build powerful webapps Are there any areas for improvement or something they could have done differently? No, sincerely, everyone is really happy about the collaboration --- #### Custom Software Dev & UI/UX Design for Business Mgmt Platform **The Project** - Services: Custom Software Development, UX/UI Design - Project size: $10,000 to $49,999 - Project length: Oct. 2019 - Ongoing **Project Summary**: Radixweb is developing and designing two different business management programs using Flutter. The team built one from scratch and iterated on the other to improve its UI/UX, core functionalities, and features. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Out on Hire & Keep It Easy - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 10, 2022 **Feedback Summary**: Radixweb’s above-industry-standard coding has resulted in an improved version of the client’s first software. They’ve also helped fully build out the second program. There have been no issues with the products, and the team ensures that each error is fixed promptly and completed before the deadline. ""Out of the five companies that we’ve worked with over the last 13 years, Radixweb has been the most professional."" **BACKGROUND** Introduce your business and what you do there. I am the director of Out On Hire and Keep It Easy which are full scheduling, invoicing, and accounting programs for small businesses around Australia and New Zealand. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? I needed help with software development. We worked with a company before whose coding work was a bit questionable, so we analyzed and checked their output against industry standards and found that it was subpar. To resolve this, we brought in Radixweb. **SOLUTION** What was the scope of their involvement? I forwarded my ideas and concept to Radixweb, who then came up with a design plan and implementation roadmap. They took into consideration how the software would work within the dynamics of the market we’re catering to and proceeded to develop the full-fledged product in Flutter. We had already built Keep It Easy, so all they had to do for that software were updates, fixes, and design improvements. Out On Hire, on the other hand, had to be built from scratch. Radixweb also took care of the UI/UX for both programs. They made changes to Keep It Easy, for which we had created a design a few years ago, and built Out On Hire’s interface from the ground up.  What is the team composition? There are around 5–7 people on the team. We work with a lead developer and his superior, who has been my main point of contact since the early days of the project. How did you come to work with Radixweb? I was given their email address by someone I know. We gave them a small test project, and they did such a good job and found so many different errors that were done previously. We decided to work with them from that point on.  How much have you invested with them? We have spent just under $60,000 AUD (approximately $44,000 USD). What is the status of this engagement? We started working with them in October 2019, and we have an ongoing engagement with them for both of our companies. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The existing users of Keep It Easy love the software and its new features. We’ve tested Radixweb’s coding and found that it’s above industry standards.  How did Radixweb perform from a project management standpoint? I have absolutely no problems at all with any of the work that they’ve done. When we do encounter issues, they make always make sure it’s fixed the following morning and that the software is ready to be used again even before the set deadline. We communicate through Skype. What did you find most impressive about them? Out of the five companies that we’ve worked with over the last 13 years, Radixweb has been the most professional to deal with. We can always get ahold of them and trust that their code will be great. They’re really impressive, and I’ve already recommended their services to friends who need development and design work done. Are there any areas they could improve? No, I can’t think of anything.  Do you have any advice for potential customers? As with any kind of business transaction, sit with the team and create a roadmap so that everyone clearly understands what needs to be done.  --- #### Custom Software Updates for Property Management Platform **The Project** - Services: Custom Software Development, Web Development - Project size: $50,000 to $199,999 - Project length: May 2016 - Ongoing **Project Summary**: Radixweb has been tasked with adding functionalities, APIs, and payment platforms for a property management platform. The client wanted them to build a scalable and stable environment for future growth.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Founder, Rezedent.com - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 4, 2022 **Feedback Summary**: Radixweb offers advice and solutions that has given the client technical advantage, efficiency, and time management. They work well under pressure during deadlines and step up when the internal company needs additional resources in development and design.  ""I also really like their ability to ramp up quickly if we have a deadline or need additional resources."" **BACKGROUND** Please describe your company and your position there. I am the Founder and CEO of Rezedent.com. Introducing Rezedent.com, the simplest online Property Management Software built for small to mid-size Property Managers and Independent Landlords in MFR and SFR. This is a an easy to use online tool for Rental communities and Home Owners Association (HOA) that optimizes and will enrich the neighborhood and property management experience. Features for the PM include, secure online payment portal to collect rent, dues and late fees. Maintenance requests and Vendor Management. Document Storage, e-Communication like Newsletter, Alerts, Calendars, Message Boards, Polls, and much more, including our integration with Intuit QuickBooks. Be a Neighbor, stop by the pool deck at www.rezedent.com...jump in, the water is warm and Free to use with 1 unit and free trial for 30 days with multiple units. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Radixweb, and what were your goals? When I first came to Radix, my platform was a Proof of Concept that was strung together from multiple independent contractors. Our immediate goal was to bring the code up to a scalable, stable environment for future growth. Our other goals was to add functionality, API's, payment platforms and have oversight for the developers. **SOLUTION** How did you select this vendor and what were the deciding factors? The deciding factor to work with Radix was that they had a managed infrastructure. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Radix took our loose code and architecture and gave it a sound infrastructiure. Programming Language: ASP.Net C# – MVC 5.0 and EntityFramework 6.0 Front end: Bootstrap, JQuery UI, MVC Razor (.cshtml) Backend(Database): SQL Server 2014 Hosting Sever – Windows Azure Source Code Management - Team Foundation Server (TFS) We have also done multiple projects after the Architecture was stabilized. How many people from the vendor's team worked with you, and what were their positions? During the project which is ongoing we are always have access from top down. CTO, VP Sales, Business Development, Analysts, Sr. Developers, Developers, Designers. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Radix is very good at scoping every project (we have done over 20 micro projects). They have completed every project timely or under the projected hours. If a project may have some creep, Radix always gave me advance notice if we made changes. Other times Radix would offer advice or solutions that would give us the technological advantage, efficiency and time management. Describe their project management style, including communication tools and timeliness. Typically we work with Sr. Manager of Business Development and the analysts to scope our sprints and then work directly with Sr. Developer to execute the sprints. What did you find most impressive or unique about this company? I like the top down management and access to all members on the team. Collaboration with Raif and Rezedent.com team. I also really like their ability to ramp up quickly if we have a deadline or need additional resources. Are there any areas for improvement or something they could have done differently? Everything is great. Keep up the good communication and quality development Radix! --- #### Custom Software Development for Online Distribution Company **The Project** - Services: Custom Software Development, Web Development - Project size: Confidential - Project length: Jan. 2014 - Ongoing **Project Summary**: Radixweb is an online distribution company's product development partner. They've completed website, interface, and database projects that the client then relays to their customer base as platform integrations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Online Distribution Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 4, 2022 **Feedback Summary**: Radixweb's work has helped the client scale up their business — the quality of Radixweb's work has improved over the eight-year partnership. Radixweb always delivers on time and is very professional. The partners have daily meetings to discuss ongoing projects, which are managed in the client's CRM. ""I'm impressed with the high-quality resources Radixweb has in-house."" **BACKGROUND** Introduce your business and what you do there. I am the owner of an online distribution company in the tourism industry.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? We wanted to scale up our production and needed an outsource partner to take on some of our in-house production teams' product development work.  **SOLUTION** What was the scope of their involvement? Radixweb has completed website, interface, and database product development projects for us — all of those projects are connected on the frontend. They've developed the architecture for our database and infrastructure. Each project results in a different application that our customers can integrate into their websites.  What is the team composition? We work with 15 teammates from Radixweb, and the senior consultant is our primary contact.  How did you come to work with Radixweb? We found Radixweb through a mix of Google searches and recommendations from a former client.  What is the status of this engagement? Our engagement with Radixweb began in January 2014, and it's ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The quality of Radixweb's deliverables has grown over the years — their work has helped expand our business. We're very happy with our professional and successful partnership with Radixweb.  How did Radixweb perform from a project management standpoint? Radixweb always delivers on time — we have daily meetings to discuss and coordinate ongoing projects. We use an internal CRM to manage the projects, which Radixweb also has access to.  What did you find most impressive about them? I'm impressed with the high-quality resources Radixweb has in-house and how they can continue expanding their business without compromising their quality.  Are there any areas they could improve? I have nothing for Radixweb to improve.  Do you have any advice for potential customers? I'd advise customers to be very clear about their expectations and desired deliverables with Radixweb.  --- #### Software Design, Dev & Testing for Real Estate Software Co **The Project** - Services: Application Testing, Custom Software Development, UX/UI Design - Project size: $10,000 to $49,999 - Project length: May 2019 - Ongoing **Project Summary**: Radixweb provides a real estate software company with design and development services. In addition to maintaining and enhancing platforms, they develop and test fresh features and products on an ongoing basis. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Growth, Real Estate Software Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 3, 2021 **Feedback Summary**: Radixweb produces high-quality deliverables cost-effectively, resulting in a long-term partnership. They provide knowledgeable resources in diverse fields and adapt the team to meet the engagement’s changing requirements. The team communicates often, which ensures successful collaboration. ""We’ve thrown complicated projects at them, and Radixweb hasn’t disappointed us." " **BACKGROUND** Introduce your business and what you do there. I’m the director of growth for a company that provides software solutions to real estate agents and brokers. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? As a software company, we need to continually evolve. We needed a team to help us update, maintain, and create features for our solutions. **SOLUTION** What was the scope of their involvement? Radixweb essentially helps us maintain and update our platform. Their team handles the updates to our solutions. They provide basic maintenance as well as work on bigger projects such as developing new features and products for us to roll out. Before we roll out a software product, their team tests it too. They also work on platforms' UXs, which is how software looks and users engage with it. What is the team composition? We have a primary project manager but also engage their UX and QA teams. How did you come to work with Radixweb? We actually found them on Clutch by reading different companies' reviews. We talked to multiple companies but were impressed by Radixweb’s presentation. How much have you invested with them? We’ve spent around $30,000–$35,000 on their services so far. What is the status of this engagement? We started working with Radixweb in May 2019, and we’re still working with them. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Radixweb has a deep bench. We have a primary point of contact and if we need a different set of expertise, they accommodate our request for additional resources. We have a great working system with them, and they’re able to meet our needs. I constantly receive cold emails from agencies asking if they could help us with our software development. We haven’t had a need to look elsewhere. How did Radixweb perform from a project management standpoint? We’re pleased with them. Our account manager is also diligent, staying in touch with us about our needs and what their team could do for us. What did you find most impressive about them? We’ve thrown complicated projects at them, and Radixweb hasn’t disappointed us. They’re always able to figure out a solution to any of our challenges whether it requires developing new platforms or maintaining existing ones. Are there any areas they could improve? They’re halfway around the world, which presents challenges because we’re in different time zones. However, we’re getting good services for a great price. Do you have any advice for potential customers? When you’re working with a vendor, it’s important to provide them with clear instructions. Radixweb can accommodate whatever you need. Vendors want to make their clients happy, so they also have a tendency to appease clients. We found an effective way to ensure vendors actually understand our requirements by asking them to repeat back to us what we asked them to do. --- #### Custom Software Development for Background Screening Firm **The Project** - Services: Other IT Consulting and SI - Project size: $50,000 to $199,999 - Project length: Oct. 2018 - Ongoing **Project Summary**: A background screening company partnered with RadixWeb to help develop a platform that will serve a number of functions. These include background and drug screening, as well as occupational health. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO & CTO, Background Screening Company - Industry: Business services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 3, 2021 **Feedback Summary**: The performance of the RadixWeb team has consistently exceeded the company's expectations. The company, as well as their clients, are 100% satisfied with the results of the project. The company was most impressed by the team's subject matter knowledge and prepared approach to the project. ""Not only are the developers well prepared but also the project managers are very dynamic and impressive." " **BACKGROUND** Please describe your company and your position there. A background screening company Which utilizes a heavy IT backbone. Additionally we own our own platform which has enabled us to close the gap and surpass our competitors I am COO/CTO **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Radixweb? Platform creation and integration for Background Screening Application, Web Application for Background Screening, drug screening, and occupational health. Customized integrations to vendor and client platforms. During the pandemic this partnership assisted us to excel and help large healthcare systems (our clients) be more efficient. They are a amazing firm and very innovative with creating new solutions What were your goals for this project? The company always have ongoing projects. We plan to have Radix servicing and advising our projects as long as we both are in business. **SOLUTION** How did you select Radixweb? Careful research and colleagues recommendations Describe the project in detail. Confidential What was the team composition? At times we can have up to 6 or more contractors Depending on the scope of our project. The skill set will vary from web design to software engineers. We currently keep one Sr developer and sometimes add another again depending on the scope of our project. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We are happy to say the outcomes of our projects have always pretty much Exceeded our expectations. Our platform project took over 11 months which is what we expected. Moreover we are 100% satisfied with the outcome and so are our clients. The company is comfortable with placing Radix's team members in front of its clients speaks volumes. This was not the case with our previous times we had worked with. How effective was the workflow between your team and theirs? We both You both have experience which was a positive for both of us. Both able to set our expectations for project goals which were realistic. Additionally we realized this is a relationship and we both have to learn how to work with each other to receive the most high outcome. Workflows effective because our communication is great. Additionally they have excellent documentation with our projects. This makes it easy to reference and immediately detect any issues which may arise. What did you find most impressive about this company? Preparation for projects and knowledge. Not only are the developers well prepared but also the project managers are very dynamic and impressive. Are there any areas for improvement? At this time our partnership has worked out all of the kinks. In the beginning we addressed were improvement could be made and Radix made the adjustments for the company --- #### .NET & Angular Software Dev for Commercial Printing Co **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Dec. 2014 - Ongoing **Project Summary**: A commercial printing company engages Radixweb for ongoing development services. Using .NET and Angular, the Radixweb team built internal and external applications. They also established backend integrations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Technology, Commercial Printing Firm - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 23, 2021 **Feedback Summary**: Radixweb provides a wealth of diverse technical knowledge, which enables the team to expertly tackle various projects. They efficiently address challenges to minimize any disruptions to operations. Their responsiveness and timeliness further facilitate a successful long-term partnership. ""Radixweb does whatever is necessary to complete a task." " **BACKGROUND** Introduce your business and what you do there. I’m VP of technologies for a commercial printing firm. We're a family-owned business with more than 100-120 employees. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? We needed a developer and a partner to help us develop a B2B platform for our clients. **SOLUTION** What was the scope of their involvement? Radixweb developed a custom application for our clients as well as for internal use. Their team works with multiple technologies but mainly we developed in .NET and Angular technologies. They’re also helped with integrations to our backend applications. What is the team composition? We initially worked with Radixweb’s founders and employees of different levels. Over the course of our engagement, we’ve worked with more than 30 people from their team. Although the team changes depending on the project, we always work with a project manager. How did you come to work with Radixweb? Radixweb reached out to us. I liked that they had team members with different specializations because it made it easier for me to find the right resources. How much have you invested with them? I’ve spent roughly $100,000–$110,000 on their services annually. What is the status of this engagement? We began working together around December 2014, and it’s an ongoing partnership to date. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Radixweb draws from their multi-talented resources to help us accomplish our goals. Their team overcomes any roadblocks, so they do a fantastic job delivering results. Before they push any code into live production, they conduct multiple tests. As a result, we haven’t experienced any major problems. Their team fixes any minor problems within a reasonable amount of time with minimal interruptions. When we need them, they always come through for us. It speaks to the success of the engagement that we’ve worked with them for such a long time. How did Radixweb perform from a project management standpoint? They’re outstanding. We not only communicate via Skype and Zoom but their project manager also gave me her personal phone number. Their team uses Jira. They’re available and responsive. Despite the 12-hour time difference, their team accommodates my schedule. Radixweb meets every deadline, and if we encounter issues, they’re resolved by end of the day. What did you find most impressive about them? Radixweb does whatever is necessary to complete a task. For example, they’ll stretch resources to meet a deadline. Their team produces quality work in a timely manner and within the allocated budget. They set out a timeline and finish the project within the timeframe. Are there any areas they could improve? No, they've met our needs and satisfied our customers. Do you have any advice for potential customers? They’re extremely talented. Don’t let the language barrier become a hurdle. --- #### Software Maintenance & Dev for Luxury Jewelry Brand **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. 2019 - Ongoing **Project Summary**: Radixweb is currently maintaining an internal bespoke system that handles several business processes. Additionally, the team is using .NET to rebuild the system to give it a new look and backend structure. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Digital & E-Commerce Director, Luxury Jewelry Brand - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 3, 2020 **Feedback Summary**: Radixweb has done a good job of maintaining the existing platform. They are a solution-oriented team that is proactive in its problem-solving, and they’re willing to work extra hours to accommodate the business’ needs. They are a transparent, adaptable, and supportive partner. ""They’re more proactive than my previous vendor." " **BACKGROUND** Introduce your business and what you do there. I’m the digital and e-commerce director for a luxury jewelry brand. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? We have a bespoke backend system that controls our global inventory system and various other business systems. We were working with another agency, but the project became stale. I was looking for a new partner to add more life and create better development processes. **SOLUTION** What was the scope of their involvement? Radixweb has taken over our existing system, and they're maintaining it as is. Additionally, a separate team on their side is building the entire system from scratch using .NET. They’re helping us rebuild the entire backend system with a new look and new technology. What is the team composition? I work with 10–15 teammates, and I have one main point of contact.  How did you come to work with Radixweb? I did a lot of research. I had a list of different companies and traveled throughout India to visit them. I also talked to their clients. Radixweb seemed to fit the bill in terms of what I was looking for. What is the status of this engagement? I began working with them in January 2019, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Radixweb has helped in the sense of maintaining our current system. Any issues that we were having previously, Radixweb has managed to find a solution, which is great. What I like about them is that they understand the situation and come up with solutions; they don’t just wait for me to come up with solutions. They’re more proactive than my previous vendor. How did Radixweb perform from a project management standpoint? As with any project, there have been ups and downs. There’ve been more ups than downs, which is great. Radixweb handles project management very well. They understand my frustrations and they deliver according to what I want.  We use a tracking system for all of our tasks. If there are issues, bugs, tasks, or QA needs, we log them in the system and we can see who is working on them and for how long. Even though we have a time difference, the team still works late into the night.  What did you find most impressive about them? They’re maintaining the platform to the best of their capabilities despite the infrastructure that was set up previously. Radixweb is making the best of what they have.  Are there any areas they could improve? No, not that I can think of. The team is very transparent, so I have no issues. They’re also very helpful and they bend over backward to do the work. Do you have any advice for potential customers? Make sure you know what you want and be upfront with your expectations. That way they can help you the best way. If you work closely with them, you’ll get the most out of the engagement.  --- #### Multiple Site Dev Projects for Marketing Companies **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Aug. 2010 - Oct. 2019 **Project Summary**: Radixweb has done multiple development projects for marketing and strategic companies. They helped build out a real estate site with a CMS, a health and safety site, and a site for the owner of the companies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Management Consultant, Empresa Strategies - Industry: Business services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 11, 2020 **Feedback Summary**: Radixweb’s ability to deliver complex projects within reasonable timeframes has spurred a long-term partnership. Their team has impressive design and backend implementation capabilities, and their solutions effectively translate project ideas into reality. They provide great value for cost. "“They’re my go-to people; I have no hesitations doing complex projects with them, and I wouldn’t go anywhere else.” " **BACKGROUND** Introduce your business and what you do there. I own a couple of companies that are both in marketing. The first one I worked with Radixweb for was a marketing consultancy. Empresa Strategies, the company I have now, is more strategic. We cover company and market analysis and strategy. We have 10–20 employees and turn over $2 million–$10 million. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? We initially hired them to do web development and anything to do with promoting a business for our marketing consultancy.  **SOLUTION** What was the scope of their involvement? The initial project we worked with Radixweb on was building a real estate site that would offer a complete solution to people selling properties. Users could enter their details into forms, such as their address and characteristics of the property. That information would feed into templates for creating house signs. This was in 2010, when video streaming wasn’t as functional, and we couldn’t easily upload high-resolution photos. Radixweb developed a full e-commerce website for creating signs from start to finish. Those could be A4 brochures, signs that would go on the fronts of cars, and large for-sale signs for putting in the front of a house. They built a whole solution. The website had a CMS where users could change content and create new templates. I’ve used Radixweb for other projects since then. They handle projects from initiation to testing and improvements. They developed a health and safety site, onto which they implemented a Microsoft platform to allow users to edit documents on the site. Most recently, they developed my own website. What is the team composition? I’ve had four different project managers from them across five projects. Over time, I’ve dealt with 9–10 people from their company. They communicate brilliantly. We normally work through Skype, email, and phone. How did you come to work with Radixweb? I met a couple of their members at a trade show in Sydney, including their CEO and sales lead. How much have you invested with them? The first project cost around $25,000. A US company I was considering would’ve charged $80,000–$100,000 for the solution. The overall cost so far is around $45,000. What is the status of this engagement? My first project with them started in August 2010 and ran for around three months, and then they offered ongoing support. The second project was in 2011 for the health and safety site. They developed my own website in September or October 2019. It was done in about three weeks. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Radixweb has met my expectations. They’re my go-to people; I have no hesitations doing complex projects with them, and I wouldn’t go anywhere else. They’ve delivered my projects within reasonable timeframes.  How did Radixweb perform from a project management standpoint? They’re very good with project management. The project manager on my first project was brilliant. They figured out all the solutions needed to bring my project into reality. Their project lead communicates with me and goes back to the project team to do the development. I only deal with one person at a time, and they have other people to assist them behind the scenes. I prefer not to have too many stakeholders involved, but I’ve had conference calls with 2–3 other team members about technical issues and things I wasn’t sure of. What did you find most impressive about them? Their innovation in terms of design, look and feel, and backend implementation sets them apart. They’ve gone past my expectations with product presentation. They’ve tended to come back with better functionalities than what I’d asked for. Are there any areas they could improve? Not really. They do a good job. Do you have any advice for future clients of theirs? Clients should have a reasonable idea of what they need. Every project is going to be different. My projects have been more open-ended in terms of timelines, but I think they could complete a project within a set timeline. If you go into a project without reasonably clear objectives, it can be a bit harder to reach a solution. Radixweb communicates brilliantly, and they have a good grasp of what they do. They’re good engineers when it comes to technology, but my advice for anyone looking to engage them is to make a reasonable brief. That will help them flesh out something beyond expectations. --- #### Web Dev, App Dev & SMM for Trading & Investment Organization **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Jan. 2016 - Ongoing **Project Summary**: Radixweb developed a web portal and mobile app for iOS and Andriod for and investment firm. They've also managed social media marketing and SEO. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Marketing, Assarain Group - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 17, 2019 **Feedback Summary**: The construction of the platforms and their optimization have resulted in more leads being generated online. The team was proactive in its project management approach, exceeding expectations in terms of efficiency. They were always reliable in providing updates. ""Besides the quality and price, their communication is amazing." " **BACKGROUND** Introduce your business and what you do there. I’m the head of marketing at Assarain Group, a trading and investment organization. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? We needed a partner to develop our website. **SOLUTION** What was the scope of their involvement? They developed our web portals and did some social media marketing. Soon, they'll be doing some SEO work for one of our sites. Radixweb also developed an application for customers to order services. On the app, users can choose the cleaning services they need, such as marble cleaning, chandelier cleaning, etc. It’s built for iOS and Android. For each website they developed, we have an annual maintenance contract with them. What is the team composition? I interface directly with the business development manager. How did you come to work with Radixweb? They sent an email to our managing director, looking for customers and partners in our region. I had a meeting with them and saw their quality websites. We also spoke with other possible partners, but many of them were too expensive. I recommended Radixweb because of the price and quality of their work. How much have you invested with them? We spent approximately $100,000. What is the status of this engagement? We started working together in 2016, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? In our conversations with customers, they often tell us they found us through our website. I don’t have any numerical metrics, though. How did Radixweb perform from a project management standpoint? They were faster than us. We would say we wanted something done in a month and they’d finish in a week. Their delivery time was shocking. We keep each other updated via phone, WhatsApp, and Zoom. What did you find most impressive about them? Besides the quality and price, their communication is amazing. Are there any areas they could improve? No, they do whatever we tell them. They contribute ideas, but they’ll follow through on your ideas and goals. Do you have any advice for potential customers? If you don’t have internet, you can always use a mobile phone to speak to them. You can connect with them through any communication tool. --- #### Digital Sales Playbook for Consulting Firm **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Jan. 2019 - Ongoing **Project Summary**: Radixweb is developing a digital sales playbook using an agile methodology. They introduced an Outlook email integration featuring email templates and are now creating analytics capabilities. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Partner, Notable Evolution - Industry: Business services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jul 9, 2019 **Feedback Summary**: The UX/UI has been praised by end-clients, as has the solutions’ innovative value proposition. Radixweb participates in daily communication and works collaboratively to understand user behaviors and needs. Their technical competencies are another highlight of the partnership. ""They have been a flawless team to work with."  " **BACKGROUND** Please describe your company and your position there. I'm the managing partner of Notable Evoluion. We are a solution marketing and sales enablement consulting firm that helps B2B tech companies grow revenue, deliver customer-centric value propositions, and strengthen their go-to-market strategies. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Radixweb? Through our primary market research, we found a huge gap in how organizations enable their sales teams. Many sales enablement tools focus on engagement (sending emails, social selling), but we've heard sales teams need help with core messaging. This brought us to design a Digital Sales Playbook, and our journey with Radix began. They are and continue to be our agile development team, paired up with our product management experts. What were your goals for this project? We required a Sales Playbook to work on any device, anywhere. Giving users access to on-demand content and Sales and Marketing collateral at their fingertips.   **SOLUTION** How did you select this vendor? We met with three development firms during our selection period. Radix was able to demonstrate they could develop the product we needed to design. Their customer support model is very responsive and continuous to be in sync with our Agile development sprints. Describe the project and the services they provided in detail. Custom Development, Project Management, Technology Consulting. Outlook integration allowed Sales Users to open pre-built email templates (from marketing) directly from the Playbook into Outlook, making it easy to send out prospecting messages. We're currently looking at adding Analytics to our Sales Playbook platform. What was the team composition? Account Manager for requirements gathering, Scrum Project Manager for agile development sprints, Technology consultant to advise on the best application approach, Developers to build the solution.  **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? Our clients are very happy with the UI/UX. They continue to say how unique our solution is in the market. We have a defined product roadmap that will continue to add value back to our customers. How was project management arranged and how effective was it? Daily check-ins using Skype and Zoom. Any major releases, the development team and our team spoke over a Zoom meeting to understand the Users requirements and UX. What did you find most impressive about this company? Agile development skills, Technology skillset, A clear understanding of User requirements & UX design.  Are there any areas for improvement? They have been a flawless team to work with. At this current time, nothing to improve on, just keep doing everything you do today. It's awesome! --- #### Backend Development for Data Marketing Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Nov. 2018 - Ongoing **Project Summary**: Radixweb provides backend development services for a data marketing company’s database-backed website. They have created a new API and consolidated several websites to create one shared platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP Engineering, Data Marketing Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — May 20, 2019 **Feedback Summary**: Radixweb successfully met all of the project requirements, including processing speed and API functionality. Their innovative problem-solving abilities were valuable and evident during such an extensive engagement. The team is thoroughly communicative and transparent. ""They’ve been very consistent in their performance during the entire project." " **BACKGROUND** Introduce your business and what you do there. I am the vice president of a data marketing company. We sell consumer and residential information data. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? We work with vast databases of hundreds of millions of records and have several websites to sell them. Each of those sites is coded a little differently—they have their own backends and are essentially their own entities. Our goal with Radixweb was to combine all of those sites to have a single endpoint, a single API, that we could use to access all of our databases from a common platform. **SOLUTION** What was the scope of their involvement? To facilitate this kind of endeavor, Radixweb had to start by developing a generic API that could access all of our different databases—each one with different fields, different requirements, and different types of data in it. Radixweb provided backend development services using .NET Core and .NET Standard. That same new API needed to be extensible so that we could add additional databases to it in the future without having to rebuild the API. The new database also had to handle the sizable datasets we work with, meaning it needed to be capable of building and executing database queries against our hundreds of millions of records. And the product needed to operate quickly without any timeouts on a web interface. What is the team composition? I’m unsure of the entire team size for the project, but I worked personally with 3–4 people. How did you come to work with Radixweb? We have a small development team in-house, but we couldn’t handle a project of this size by ourselves. We found Radixweb and several other firms through a Google search, and we met with their teams. In addition to having experience working with the mailing industry, which is essentially what we’re in, Radixweb was familiar working with some of our customers and working with with the different APIs that serve this kind of data. Ultimately, they had the best background to take on this kind of project. How much have you invested with them? We spent about $35,000. What is the status of this engagement? Our engagement began in November 2018 and remains ongoing. They’ve completed their initial development, and we are currently in a user acceptance testing phase. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Judging by our first tests, the database works as quickly and as well as we expected it to. Radixweb has accomplished exactly what we asked of them, and we fully anticipate that the product will work very well. How did Radixweb perform from a project management standpoint? They are clear and accurate in their timelines. Radixweb has been responsive and precise with specifications and implementing our requirements. They’ve kept us updated on schedules and sent status updates and code as needed. They’ve been very consistent in their performance during the entire project. What did you find most impressive about them? They had a clear understanding of our needs and the ability to reduce them down into specific requirements. Despite sometimes working with limited information or ambiguous information based on our existing documentation or our existing APIs and websites, their capacity to understand and build something like this without having done it before was very impressive. Are there any areas they could improve? No, they’ve been an excellent partner during this entire project. Do you have any advice for potential customers? It’s best to have a well-defined scope before engaging with them. --- #### Several Web Dev & Design Projects for Web Solutions Company **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Jan. 2012 - Ongoing **Project Summary**: Radixweb has served as a long-term design and development partner for a web solutions company. Deliverables have included logo designs and websites utilizing WordPress, HTML, and DotNetNuke. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Principal, Exatech Technologies - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 14, 2019 **Feedback Summary**: Radixweb has proven to be a reliable and capable vendor for several years. They are accessible at all times, and they communicate well through various channels. The team fosters a collaborative environment to ensure a productive and satisfactory offshore engagement. ""Working with Radixweb has been a completely positive and collaborative experience." " **BACKGROUND** Introduce your business and what you do there. I am the principal at Exatech Technologies. We offer internet marketing, IT development, web design, and web development services. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? I’ve engaged Radixweb over the years to serve as a design and development partner on various software projects for my customers.   **SOLUTION** What was the scope of their involvement? I’ve relied on Radixweb for several web design and web development projects using WordPress, HTML, and DotNetNuke (DNN). Typically, I provide hand drawings or computer printouts of wireframes to give Radixweb an idea of the structure I’m looking for. For the website designs, my clients will usually make their preferences known, or we will examine what competitors in that space choose to do for their websites. To facilitate the design processes, I provide basic diagrams to spark inspiration. Radixweb has also completed some logo design work for my clients. What is the team composition? I’ve had one project manager the entire time we’ve worked together. I haven’t met with the developers or designers, choosing instead to maintain a single point of contact. The design team consists of about 10 people, but I’m unsure of how many developers have worked on these projects. How did you come to work with Radixweb? I was confident in Radixweb’s work after interacting with them while I was at a different company. Once I moved on to my own business, I hoped they could replicate their past successes with my new clients. How much have you invested in them? We have spent over $25,000. What is the status of this engagement? We began working together in 2012, and it is an ongoing relationship. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? It has been helpful to work with Radixweb on an as-needed basis. I don’t have a full-time developer on my staff, so by using their services, I’m able to reduce costs. But whenever I have a project for them, I conveniently pay them for that work only. How did Radixweb perform from a project management standpoint? Our project manager is always available to us. We communicate well through email and Skype, which allows us to share screens. If necessary, I can also call them. What did you find most impressive about them? We’ve maintained a healthy relationship over the years. I’ve heard stories of people with unsatisfactory experiences working with offshore firms, but I’ve experienced nothing of the sort. Working with Radixweb has been a completely positive and collaborative experience. Are there any areas they could improve? No, nothing immediately comes to mind as needing improvement. Do you have any advice for potential customers? Try to put as much detail as possible on paper and give some relevant examples of competitors to give their team a clearer picture of the project. --- #### Mobile Application Redevelopment for Healthcare App **The Project** - Services: Mobile App Development - Project size: $50,000 to $199,999 - Project length: Apr. - Nov. 2018 **Project Summary**: Radixweb provided development services to support mobile app projects and a CMS. One of the main projects involved rebuilding a legacy app on the latest iOS/Android frameworks. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO, RemedyConnect - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 26, 2019 **Feedback Summary**: Radixweb revamped the UX/UI, simplifying the navigation and adding secure messaging capabilities. The team demonstrated strong knowledge of Microsoft-based technologies and provided useful input to the development. Open communication helped them adapt well to ambiguous situations. "“The project management communications, reporting, and team management were all very positive.” " **BACKGROUND** Please describe your company and your position there. I am the COO of RemedyConnect, a digital services and marketing company in the United States. We provide healthcare-specific websites, marketing, after-hours answering services, and SEO solutions. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Radixweb? We were looking for resources with the development capability to augment our mobile app-based projects and extend our support services. Our main project was to rebuild an app called “Your Practice” with updated platforms. We also needed development support for our CMS. What were your goals for this project? We wanted to redevelop and simplify an existing mobile app so that it was faster and user-friendly. We also wanted to provide secure messaging within the application for providers. **SOLUTION** How did you select this vendor? Through smaller trial projects, we built a good understanding of their capabilities and approaches. Describe the project in detail. Radixweb reengineered our legacy app “Your Practice” using the latest iOS and Android frameworks. They simplified the UI with easy navigation and improved the performance of the apps drastically to provide a superior user experience. The app allows parents and guardians to reach their doctors after hours to get certain medication-related answers. It has a secure encrypted messaging communication mechanism with a defined workflow for collaboration between physicians, patients, and our after-hours services app RemedyOnCall.  What was the team composition? We had a dedicated project manager for the CMS and mobile app projects. We also had multiple front- and backend developers. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? All projects were delivered on time and on budget. Their approach, communications, and technical knowledge were all of a high standard.  How effective was the workflow between your team and theirs?  The project managers we were assigned were very accessible and easy to communicate with. They provided us with weekly status reports that were detailed and clear.  What did you find most impressive about this company?  The project management communications, reporting, and team management were all very positive. Their knowledge of Microsoft-based CMS and mobile apps was very high and provided great insight.  Are there any areas for improvement?  As with most projects, well-defined functional and non-functional requirements will always minimize iterations and scope variance. That said, Radixweb always reacted well to the uncertainties of the projects. --- #### App Development for Time Management Startup **The Project** - Services: Mobile App Development - Project size: $10,000 to $49,999 - Project length: Apr. - Oct. 2018 **Project Summary**: After helping with logo design, Radixweb used basic PowerPoint sketches to create mock-ups for a time management tool. Once the screens were finalized, they built the final product and connected it with APIs. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Tech Startup - Industry: Business services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 29, 2019 **Feedback Summary**: With an understanding and organized approach to the project, Radixweb successfully completed the solution. They paid close attention to detail, delivering high-quality work that aligned with the original vision. Overall, they were a trustworthy, dependable, and smart team. "“Based on my experience, Radixweb was a reliable and professional team. They’re a nearly perfect partner.” " **BACKGROUND** Introduce your business and what you do there. I’m a petroleum engineer, but I’m working on an unrelated startup project that involves building a time-management tool. I’m still working to sort out all of the paperwork at the moment, so I can’t share too much information. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? I have an idea of how I wanted the platform to look and function, but I didn’t have the technical experience to build it. I needed a vendor to handle the development process. **SOLUTION** What was the scope of their involvement? I shared my requirements with Radixweb, and we worked together to scope out the project, assign a team of resources, plan weekly timelines and milestones, establish a reporting system, and decide on the technology to use for the build. They started with the logo. Radixweb provided several options, and I picked the one I liked best. Then, they created a few more iterations to incorporate all of my feedback. I showed them my basic PowerPoint sketches for the user interface, and they turned those into mock-ups. Once we finalized the screens, their team started development. Radixweb integrated a few APIs with the tool. One of them syncs the app with our website to facilitate continuous data uploading and downloading for our users. What is the team composition? I worked with four different teams from Radixweb throughout the project. I interfaced with one or two people for each phase—logo, iOS development, Android development, and web development. There was a project manager for each component. How did you come to work with Radixweb? I searched for developers on Google and reached out to 12 companies scattered around the globe. In my first interactions with Radixweb, they seemed willing and eager to work with me, which helped me make my decision. They seemed like a nice team, so I was confident in moving forward with them. How much have you invested with them? They charged an hourly fee of $25. In total, we spent close to $40,000. What is the status of this engagement? We worked on this project from April­–October 2018. We paused for a bit after establishing the scope so that I could gather the budget. We were also scheduled to finish sooner, but I came up with some new ideas and requested additional changes, which added another month or two of work. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? I plan to officially launch the app in March 2019. It’s currently live in Angola, but we have a few things to do before we release it into the European market, like GDPR compliance. Based on my experience, Radixweb was a reliable and professional team. They’re a nearly perfect partner. It can be difficult to pass on a personal idea to an outside developer, but everything they delivered aligned with my vision. I felt completely understood. All aspects of their work, from the logo to the final product, resonated with me. They’re great listeners. How did Radixweb perform from a project management standpoint? We used GoToMeeting for day-to-day communication, and Radixweb sent weekly progress reports via email. They clearly detailed what they were working on and what they’d completed. Someone from their team was always available to meet or talk online so that we could resolve any issues as quickly as possible. They truly handled everything. What did you find most impressive about them? I switched bank accounts, so there were some payment delays on my end. Radixweb was very understanding, and it never interfered with their work. Despite working in different areas, there was still a strong level of trust. Are there any areas they could improve? This was my first time working on this kind of project, so I can’t really compare it to any previous experiences. Overall, I’m pleased with the partnership. Any advice for potential customers? They strictly follow the client’s ideas and requirements rather than adding their own details. As such, anyone working with their team should be clear about they want and provide as many details as possible. You get what you ask for with Radixweb. Because I was only looking for someone to execute my plan, they were perfect. --- #### Product Enhancement for Secure File Transfer Platform **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: May 2018 - Ongoing **Project Summary**: Radixweb provided development services, taking over a project halfway through and working to enhance the product. They did ASP.NET Zero development using C#, while also working on SQL database queries. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, NetUp - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 27, 2018 **Feedback Summary**: They finished the development work very quickly, allowing the stalled project to reach the market on time. The team performed effectively throughout and demonstrated their high skill level, while also ensuring that everything was smoothly communicated and well managed. "“They can analyze problems and come back with different types of solutions.” " **BACKGROUND** Introduce your business and what you do there. I’m the owner of netUP, which provides secure file transfers, as well as payment services. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? One of our main developers left the company before finishing the project, so we got Radixweb to take over for us. We didn’t have the time to train a new employee. **SOLUTION** What was the scope of their involvement? We went through a bit of planning and specs gathering, but the main service offered by Radixweb was development. The project was unfinished at the time, so we had a number of bugs to fix, then they provided enhancements to our platform. They helped us with ASP.NET Zero development, using the C# language. It also had a lot to do with databases—SQL queries, for example. They don’t provide maintenance services: once they finished, they gave us the code and we ran with it. I’ve signed them for a further 40 hours of work, in case we found any bugs in the system, but it’s not maintenance as such. What is the team composition? Radixweb assigned only one developer to our project, but it was their top one: an advanced engineer able to create his own specifications and perform pathfinding. We didn’t need a whole team, especially given that it wasn’t such a large project. They also assigned a project manager in May 2018, to whom I gave some specs for them to make an estimate. How did you come to work with Radixweb? I found them online while looking at a few other companies based in India. Radixweb was the first group that got back to me so we set up a query, had a discussion, and I liked them. The pricing was also good, which led me to hire them. How much have you invested with them? We’ve spent $12,000. What is the status of this engagement? We started working with them in May 2018, and still have them on the 40-hour retainer. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We were in a predicament after my main developer left and we weren’t able to launch our product. Even so, Radixweb actually helped us reach the market quicker. It would’ve taken me another year to do it myself, but the return to market was much quicker after I used Radixweb. I was happy with their work, and the relationship we had with the team was also really good. How did Radixweb perform from a project management standpoint? They performed really well. They can analyze problems and come back with different types of solutions. We worked via Skype and emails. I could speak to the developer on Skype at any time, which meant it was easy to work with him, even though he was in another country. What did you find most impressive about them? Their skill level was really good, as was communication. They kept me up to date constantly; telling me what they were busy with, what the problems were, and where they were in terms of progress. Are there any areas they could improve? There’s nothing I can think of that they could do better. Most of the problems were to do with our lack of specifications, but they helped us get everything done. Do you have any advice for future clients of theirs? Have a thorough specification and know what you want to do as it will make everyone’s lives much easier. If you have all the phases and specifications worked out, give them to the team, and you’ll even get the product back quicker. --- #### Web App Development for Consultancy Firm **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Dec. 2017 - Oct. 2018 **Project Summary**: Radixweb built a negotiation-assistance web app. They implemented numerous features, including intelligent PDFs, user management integration, and multi-user collaboration. The final product will launch soon. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Manager, Positive Purchasing - Industry: Education - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 17, 2018 **Feedback Summary**: Radixweb is honest and transparent, clearly outlining progress and meeting project goals. The project manager was incredibly organized and we developed a collaborative relationship. The final product was high quality and looked great. "“They have great communication and an impressive project manager.” " **BACKGROUND** Introduce your business and what you do there. I'm the operations manager for online products at Positive Purchasing, a consultancy firm and industry leader in procurement transformation. We combine expert training with effective programs and methods to deliver dramatic improvements to companies’ purchasing procurement negotiation outcomes. We do this through online tools, videos, and classroom trainings. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? We needed a partner to integrate and redesign our Red Sheet negotiation tool so that it could be used by any device. We wanted it to connect to our academies’ user management system. In short, we needed someone to build a new negotiation web app. **SOLUTION** What was the scope of their involvement? We worked with Radixweb to build out our design, UX/UI, and project milestones. They did full web dev and also tested the final product. The app allows users to collaborate with one another and creates downloadable PDF reports with inbuilt intelligence to provide users with an explanation of how to negotiate effectively. Another key feature is that it was based on the MVC framework, and Radixweb used .NET, ASP, and Angular to build the product. They delivered the final product and we’re about to go online. What is the team composition? We had one consistent project manager through the whole project. In the initial phase, we had an architect project manager, senior leader, and graphic designer. For the main project, we had a developer, UI expert, and graphic designer. For the final phase, we had two developers working on HTML and the PDF reporting. How did you come to work with Radixweb? We initially wanted to hire them for a different project, but they rejected it, which showed they were honest and transparent. We looked at a variety of other agencies for this project, but Radixweb was the best fit, based on price, quality, and other factors. How much have you invested with them? We spent between $50,000–$100,000. What is the status of this engagement? We worked together from December 2017–October 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We set three phases, each with roughly seven or eight clearly defined milestones. At the end of each stage, they’d hit our goals and met all expectations. The quality of their work was consistently good. How did Radixweb perform from a project management standpoint? They managed the project well, retaining a bank of skilled resources to draw upon, if needed. The project manager was extremely organized and sent weekly progress updates. They found solutions easily and understood our needs, maintaining constant communication with our tech team. We communicated via email, Skype, and webinars. What did you find most impressive about them? They have great communication and an impressive project manager. Are there any areas they could improve? We both could have been more transparent about potential project risks and problems. We developed into a collaborative relationship.  Do you have any advice for future clients of theirs? Meet them, involve them in your design brainstorming, and make sure to get a good project manager. --- #### CMS Development for Cloud Productivity Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: July 2015 - Ongoing **Project Summary**: Radixweb built several DotNetNuke (DNN) and Sitefinity sites with optimal customization for the admin users. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.0 **The Reviewer** Technical Director, IT Consultancy - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 17, 2018 **Feedback Summary**: Radixweb's phenomenal websites are easy to customize, which has helped the software company expand its services. Their communication skills are phenomenal, and they provide status updates during every stage of the project.  "“They built technically sound solutions that allow us to provide a wider range of services to meet our clients’ needs.” " **BACKGROUND** Introduce your business and what you do there. I oversee the operations of a software consulting company that specializes in solutions development. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? We needed additional resources and expertise to help us develop websites using DotNetNuke (DNN) and Sitefinity as CMS platforms. **SOLUTION** What was the scope of their involvement? Radixweb was not involved in the gathering of user requirements, but they did assist in the requirements analysis process. They also worked with our in-house web designers to generate a wireframe of the UI, ensuring that the designs were compatible with the DNN and Sitefinity platforms. Once the website designs were completed, they moved on to the development and test stages. Final tests were deployed in a staging environment that supported remediation activities after the user acceptance testing had already been facilitated. All of the sites have master pages that define the overall website, but users are able to edit content and make changes to the page layout. There’s also an option to display current events on a scrolling news ticker, which is an eye-catching feature for the end-users. What is the team composition? Their team was comprised of a project manager, a design lead, and several technical developers. How did you come to work with Radixweb? They happened to contact us when we were looking for developers who had experience with Sitefinity. We went on to use their services for a smaller project, which we used as a trial to see if they would be a good fit for this project. We were pleased with their work, so we continued the relationship. What is the status of this engagement? They began working on the project in July 2015 and have worked on numerous projects for us since then. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They built technically sound solutions that allow us to provide a wider range of services to meet our clients’ needs. How did Radixweb perform from a project management standpoint? The project manager had a tech background, so he was able to guide early discussions and make sure that our goals were attainable. Their team had a waterfall approach to project management, which allowed our team to provide feedback and influence the pace of development throughout the entire process. They gave us a timeline with estimated dates of completion, but they were always flexible if we needed to prioritize a certain feature or make changes to their deadlines. We communicated frequently via email, phone, and teleconferences. They provided well-structured status updates, and they were always quick to clear up any of our uncertainties. What did you find most impressive about them? Their diligent team is very conscious of deadlines and they always resolve issues quickly. Do you have any advice for potential customers? Establish the roles that both of your teams will play during the project and maintain frequent and clear communication throughout. --- #### Custom Software Dev for Environmental Software Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Oct. 2016 - Oct. 2017 **Project Summary**: Radixweb built the principal product for an environmental software startup. It monitors emissions from big industrial facilities by calculating operating conditions and algorithms from central control systems. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Global Emission Monitoring - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 14, 2018 **Feedback Summary**: Customer-centric, Radix goes the extra mile to ensure success. The software fulfills all requirements, is easy to install, highly technical, and accurate. Its efficacy is based largely on their contributions. "“When you work with a company on the other side of the globe, you have to find someone who is trustworthy. Radixweb is.” " **BACKGROUND** Introduce your business and what you do there. I’m the CEO of Global Emission Monitoring, an environmental software company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? The government requires big industrial facilities with smokestacks to continually monitor air emissions and air pollution. We needed someone to build our software, the main product we sell. **SOLUTION** What was the scope of their involvement? They built our software, which mathematically calculates air emissions from operating conditions and algorithms. It acts like artificial intelligence. Every big industrial facility has a central control system for monitoring its various settings. We can hook up to that and download all the information and determine air greenhouse gasses and hazardous pollutants. What is the team composition? We had a project manager and a team of three or four people. How did you come to work with Radixweb? I did a web search for companies who specialized in building software. It’s a unique project, but we found some options that matched the complexity. I had three bidders, and they won based on price and quality. I sent them my request with the specifications I wanted and they returned with questions. We clarified some points and put together a proposal. What is the status of this engagement? We awarded the contract around October 2016 and worked through October 2017. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’re responsible for the building the product we sell. Everything we have today is thanks to what they’ve built. We’re going to enter another phase with them to make the product available on the cloud. They did an excellent job and gave us exactly what we hoped for. It fulfills all our requirements. It’s easy to install, highly technical, and very accurate. It helps us know the environmental demands that large corporations have. The excellence that Radix provided is the reason it’s working so well. People are very happy and it’s doing precisely what we envisioned. How did Radixweb perform from a project management standpoint? They were fantastic—kind, patient, and professional. We communicated through Skype conferences. What did you find most impressive about them? The quality of the work and the professionalism of our project manager and team were impressive. Are there any areas they could improve? I’m totally satisfied with them, and am happy with the quality of the work they provided. The only difficulty was understanding them over the phone. We only had to ask them to repeat things, which is natural. Do you have any advice for potential customers? When you work with a company on the other side of the globe, you have to find someone who is trustworthy. Radixweb is. They go the extra mile and are a customer-centric company. --- #### Redeveloped Flagship Product for Business Auditing Firm **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Oct. 2015 - Ongoing **Project Summary**: RadixWeb redeveloped a flagship tool featuring streamlined reporting and native iOS/Android interoperability.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder - Industry: Business services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Sep 29, 2017 **Feedback Summary**: Efforts have resulted in 45% of users migrated to the new solution. Transparency and reliable communication are two key strengths.  ""[They] helped produce a system that's quicker, lighter, and easier to use.”" **BACKGROUND** Introduce your business and what you do there. I am a co-founder of eCAT, an electronic compliance tool which validates processes and performs audits on how systems and processes are running. The product has been operational since 2011, and can produce anything from a simple safety checklist, to a detailed analysis of steps in production. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with RadixWeb? In 2016, we realized we needed to upgrade what we were doing. The product itself was still working fine, but everything else in the technology world had moved on. Five or six years is a life-time in the technology space, and we also realized we needed to look at foreign languages. **SOLUTION** What was the scope of their involvement? RadixWeb proposed that we completely redevelop the technology instead of trying to retrofit the existing system. This would give us the benefit of bringing in all the new languages which had become available. We spent roughly 8–9 months scoping mission, determining what we did and didn’t like about the old eCAT, and what we would and wouldn’t like on the new one. The closing stages of this involved fine-tuning reports, but the fundamental system is live. We’ve already moved some existing clients onto it, and we’re currently onboarding new ones. The old apps had been written in PhoneGap, but they’re now native on Android and iOS. This in itself brings the obvious benefits of having a cleaner interface, being more robust, and operating more quickly. The whole backend system upgrade took up about 80% of the overall redevelopment. It’s much stronger, and can be integrated much more easily. We had nearly 40 types of reports in the old system, but we realized 80% of the people were using 20% of the reports. We brought the widely used ones into the new version and left out the others. While there were certain functionalities in the old eCAT, getting rid of them proved to be difficult because a couple of clients liked them. We’ve managed to consolidate two or three functions for optimization purposes. We ran another substantial project with one of our clients, Sodexo, who used eCAT to run hospital hygiene or health-level audits to determine how much the hospital should or shouldn’t be paying. Depending on the results of an audit, the system would generate an invoice for the hospital. It was a substantial piece of work, and it required scoping out from scratch. The only delay on this project was from Sodexo’s side, but the project still closed on time. This would have required a completely separate team if RadixWeb hadn’t worked on it. What is the team dynamic? During the project, the team peaked at 15-20 members. We had a whole new development team, as well as one maintaining the existing eCAT. It was brand-new technology, so the existing team wouldn’t have been up-to-speed on it. Now that the main development is done, the core team is down to about six people, including one man for bespoke work. These people now handle both the old and the new systems. One of the people who worked with the old eCAT helped us with the scope of the new platform, including leading us through the development phase. The people involved in that team are still there, and the project manager from the old system is now the lead for the combined team. We were lucky to have all the people from the beginning still involved at different levels for the new development. Some of the old eCAT team moved on to different projects because they wouldn’t have had the same opportunities to learn new technologies while supporting the old system. How did you come to work with RadixWeb? We did speak to a couple of other potential providers, but by the time we understood the scope, evaluated training factors, and considered the system design, we realized it would be too difficult. We neither had the time nor the appetite, so we spoke to RadixWeb, and they came up with an open and easy plan to follow. They also offered transparency regarding both their resources and proposed design processes. How much have you invested with them? The cost of their work was around $150,000. What is the status of this engagement? We started working with them in September or October 2016. The heavy lifting was done six months later, followed by fine-tuning and onboarding clients. The system went fully live at the end of July or beginning of August 2017. We’re over halfway through the process of onboarding existing clients. I would hope that, by the end of October at the latest, we will have onboarded everyone who needs to be on it. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? RadixWeb helped produce a system which is quicker, lighter, and easier to get going. We’ve also managed to lower the cost of entry for a company looking to start using eCAT. There is a smaller upfront cost, followed by per-user, per-month licensing fees. We couldn’t do this before, so it’s been a big development for us. The frontend is much sharper, and the whole thing operates more quickly. It’s much more modern than the old eCAT. We’ve reached 45% of our target client numbers. We will switch one more client on in the next week, and, in terms of users, that will push us over to the 70% mark. The tool being used by Sodexo is live and being used every day of the week, and, so far, we’ve heard no complaints. How did RadixWeb perform from a project management standpoint? I would have liked to have the client transitioning done by now, but, to be fair, we will always get a few things that surprise us. Inevitably, there were a couple of brand-new clients who came in and said they would sign up to the new system only if we provided a particular feature. Unbeknown factors pushed us back a month, but I’m happy to say we finished on time, as advertised. What did you find most impressive about them? We really haven’t engaged with other developers at that level. We’ve worked with telecoms or other providers, but at a much smaller level. I couldn’t compare them to RadixWeb, simply because they were more plug-and-play CRMs. Any time we’ve spoken to RadixWeb, we received an answer. With other systems, we’d usually  just have to log a ticket and hope for the best. Are there any areas they could improve? They could always be cheaper, but to be fair, that’s not really something they need to improve. I in India 2–3 weeks ago, and I worked with them for 12–13 hours every day. They offer good value for money, they’re decent people, and we get along very well. Do you have any advice for future clients of theirs? Understand the scope long before going anywhere near a developer. Clients need to comprehensively study the product before even considering digitizing it to avoid migrating problems. In our case, we had an existing system which we converted into software. We were lucky with RadixWeb because they understood what the problems would be before we began. Once we have an idea, I talk to programmers and get them to understand what we’re trying to do, as well as get them to come over and meet our end-clients. This makes the whole process easier as well. --- #### Flourishing Agile Engagement for Printing Tech Firm **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Mar. 2016 - Ongoing **Project Summary**: The outset of this engagement was captured in the original review. RadixWeb is now mainly responsible for Agile implementation and finding ways to streamline project management.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CTO - Industry: Manufacturing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 19, 2017 **Feedback Summary**: Things have only improved since the partnership began. RadixWeb communicates reliably and remains dedicated to project success despite complex scopes and challenging circumstances.  ""They stick to the plan, do everything as expected, and document it well."" **BACKGROUND** Introduce your business and what you do there. I’m the CTO of a business that provides bespoke software to clients. About 80% of our solutions are out of the box, and 20% are highly customized according to client needs. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with RadixWeb? Our main reason for working with RadixWeb is to get a higher throughput so we can execute multiple projects at the same time. They have helped us achieve that goal pretty well. **SOLUTION** What was the scope of their involvement? RadixWeb helps us by implementing more agile project management and involvement. They took over on some of the communication with the end clients, which has helped a lot. They have also implemented new technologies that make them more efficient. Our business hasn’t changed a lot since we first provided a review of RadixWeb, since we’re still doing the same things as before. The goals for this year, in terms of collaborating with RadixWeb, was to have smoother transitions during the selling of sales and in execution of projects. We did this by implementing some new routines in terms of project management and their involvement. We began this transition in September 2016, and completed it within a couple of months. We’re now executing the projects in a more agile fashion, and on our side, we’re spending less on time management. I don't know how they do things on their side, but for me, it has become way easier to manage the projects. Also, the solutions we’re selling are becoming more and more mature. How much have you invested with RadixWeb? In the last year, I think we spent between $150,000 and $200,000. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? I don't have any hard numbers, just more of a feeling. When my golf handicap goes down, that means that the productivity is going up. RadixWeb is still easy to manage, and they continue to perform well. I don't have any idea how they perform with other clients, but it’s easy for me and over the last year, it has become easier to execute projects. I don't have to spend as much time to stay on top of everything, because I’m confident they are on top of everything we’re doing. I don't think there have been any drastic changes since the last time I reviewed RadixWeb, except for the speed and the ease of mind that I feel about executing projects with them. I’ve tried outsourcing to other companies, and I try to be a local employer, but that can't be recommended unless you're from India. I chose RadixWeb in part because they’re located in Ahmedabad, which is a more conservative part of India. I was kind of fed up with the hype that was going on in Delhi and Bangalore at that time. For me, it was important to get to know the guys I was outsourcing to, so for two weeks, I spent time chatting with the managers, owners, and some of the developers. Our relationship keeps growing, and they are professional and friendly. If things are not turning out like they’re supposed to, we can talk about it without anybody having to be afraid that somebody’s trying to take away control. How did RadixWeb perform from a project management standpoint? We are in touch with their various teams at least once a week. Each project uses between 5 to 10 people, with a 50/50 split of juniors and seniors, but we don’t see a big split between the two. They’re all quite capable of closing that gap between knowledge and youth, if that makes sense. It depends on the nature of the project, and initially we were communicating with seniors, because they tend to be the project managers at RadixWeb. But when it comes down to implementing phases, it’s a mix of juniors and seniors where the divide is based on project management skills and execution. Sometimes our clients have certain IT systems that we need to integrate to which requires somebody to be present locally. Usually this would mean me, and I would find myself giving instructions to juniors and seniors at Radix. I only know if they’re a junior or senior because I know them, otherwise I wouldn't notice a difference. The leads have been pretty stable. Are there any areas RadixWeb could improve? There’s not much RadixWeb can improve on, though there should always be something. Maybe if we double our size then we’ll have other challenges. I’m not sure if that will be with their end or with our organization. They are up to the mark, and we have been executing small and large projects with them that have been equally efficient. They don't bail on difficult projects, and always sticks to them while standing up for both us and the client. --- #### Custom Ecommerce Development for Local Printing Business **The Project** - Services: E-Commerce Development - Project size: $10,000 to $49,999 - Project length: Jan. 2013 - Ongoing **Project Summary**: RadixWeb is building an e-commerce site that lets users upload custom designs, access templates, and make purchases. The project team has already developed complex features for the shopping cart experience. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Vice President, Stigler Printing - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 9, 2017 **Feedback Summary**: RadixWeb offers constant, reliable service without nickel-and-diming for their time. Respectful and patient, they answer questions quickly and provide valuable guidance on the best technologies and design principles.  ""They always treated us with respect and were patient when we struggled to grasp technical things." " **BACKGROUND** Introduce your business and what you do there. Stigler Printing is a publishing, printing, graphic design, and mail services company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with RadixWeb? About three years ago, we were looking for an e-commerce platform that also had a design studio component for our printing business. We needed a platform where our customers could send us files electronically and we needed new customers to be able to find us, locate our products, access templates, and make transactions online. There were very few providers out there that we felt were able to do that on a scalable level. Radix had a good solution that was a good fit for us. We have been very pleased with the partnership aspect of our relationship with them. There is no hesitation on their side if we ever have any questions or concerns. They are always continuing to innovate their technology. It is not uncommon that every couple of months there is some new feature, there is something they are pioneering or that they’re adopting to their current solution. As a vendor, that is important for us. Technology changes rapidly and we are able to ride that wave of new technology and introduce that on our site. I have not met anyone at Radix that wasn’t willing to do whatever it took to help us and they do take every question very seriously. They give you a real solid effort. **SOLUTION** What was the scope of their involvement? This solution was built from scratch. This was a site to allow customers to order things to be printed. Do you know what platform they used? It’s a custom piece of software that they’ve created. What they have been willing to do, which I think is unusual, is to make an existing platform do what I want. Very rarely do they say, no, that can’t be done. Most of the time they will say let’s look at this and, nine times out of ten, I would say that they come back to me with the solution that I had in mind. I am talking about a modification to a particular module that didn’t previously exist. They are willing to do customization to their own existing platform, and I think that is unusual too and is another reflection on how they approach their customers. In the past, working with different entities, they just say no we can’t do that. They box you in and you end up either settling for it or getting frustrated and feeling like it is time to end that partnership. That has not been the case with Radix. They always try to figure out and listen to what my needs were and gone to whatever lengths to create that customization that I needed. Let me give you an example. I needed to have a module created that would allow me to email a proof of a design that a customer had uploaded or created to as many people as they wanted. They could send proofs, Separated by commas, in a shopping cart. There is no other printing site out there that allows you to send proofs from the shopping cart. But we needed it and, they did a great job of embracing that. That is really refreshing when you need something done. In the case of the email, we had a corporate account that needed it. And that was a deal breaker. If we couldn’t do it, they were probably going to choose another vendor. They were able to create that customization and we satisfied what was ending up being a long list of requirements in order to gain that account. They seemed to understand that if they couldn’t do it we would probably lose the account. That is another thing that you don’t see that often. No seems to really care about the bigger picture, which is the business of getting jobs out so that we can invoice and get paid. What other functionalities did they put together for you? From the standpoint of introducing video on our product pages, that was not a component. They made some adjustments to their platform that allowed us to have a video module on the product description page. They were able to modify the calculator so that it revealed itself. When you click on the calculator you will notice it reveals itself and shadows the back of the page. That was custom. The way the gallery images was something on their platform that they modified a little bit. There were probably 15 to 20 custom edits. Many of them were fairly minor, but they were different from their custom platform that they are trying to sell other companies like me. They were willing to make those changes no matter how small. From the standpoint of user experience, lots of the changes are tiny and they have to be made, because cumulatively they add up to a bad experience. They were willing to take care of tiny little edits that we felt like were important for our users. How many resources have been assigned to your project? There were at least four people working on our project. They have a great deal of structure when they tackle any project. We were dealing with a point person, who is the project manager, that would outline before the project begins. We recently went through a redesign and launched that in February. Before that project started, they clearly outlined the team. However, I was primarily dealing with one point person. On occasion, there was one more person, but they would reference other staff members that were working on it or that would be if a task was addressed or discussed. They would reference those other team members as being the ones that would be working on that. Another thing they do a good job of is they give you very realistic timetables of when things are going to be done. I think that is really another important component for us in terms of the things that I feel like I need in a technology partner. I don’t care if it takes another two weeks as long as it takes two weeks. Don’t tell me it will be tomorrow and then it’s going to be two weeks. They are very fair and very realistic and honest in their approach. That is really refreshing. How did you come to work with RadixWeb? I found them through my online research. I looked at other firms as well. I felt like the sum of all the different ingredients included in Radix’s platform made sense for us. I was a little anxious about working with a company out of India. I had no experience in doing that. For anybody that hasn’t worked with anyone in India, it is a bit of a scared thought. If you are going to be successful in technology, you have to embrace every continent and find expertise where you can get it. How much have you invested with RadixWeb? Originally, the platform was around $10,000 or $12,000. Their service agreements are $1,000 - $1,200 a year. You get a lot for that. You can Skype a representative there anytime, and you’re going to be getting immediate responses from them. There is ongoing training that they are providing. They don’t tell us that we’ve exceeded our agreement with them and they are going to charge us more. They don’t nickel and dime. I worked with agencies in Manhattan and the West Coast who want to eat up your retainer and they don’t care if they give you anything. When you do ask them for something, they are going to quickly burn through that and they are going to say you need to pay more money. That is not the case with Radix. I Skype with them three times a week, spending up to 20 minutes with them. That is a significant commitment. It’s a good value from that standpoint. What is the status of this engagement? We started working with them in 2013. Our entrance into what we are doing now is very different from where we started. The learning curve with the admin panel requires a strong discipline. It took me a long time to really understand it, and I am the owner of the company! And there are lots of things that I am still learning as I go. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? We are in a rural area. It is a family owned business. We are old-school manufacturers trying to step out and become more of a modern printer and a modern publishing company. It’s the printing that drives most of our business. Those of us in printing that is going to be successful have to have platforms like the one we are getting from Radix. If they don’t, they are going to die off, and they are. Our entire industry is collapsing. We are part of the industry that is aligning ourselves with native American tribes around the country who are growing and thriving. We are having some success and growing every year. Without Radix’s platform, there isn’t anything that I am aware of that is out there that is affordable to be able to continue to move forward in a modern way. We are fortunate to have them as a partner. If you have the courage to embrace their technology and embrace their culture and whatever comes with that, you have a chance. If you are in our industry and you don’t, you are going to die along with everybody else. We accept that challenge. Thank goodness we have Radix there with us, and they’re willing to grow with us and guide us and at a very affordable price when you think of what you can spend. In six months, you can burn through $100,000 on a custom website. In case of Radix, I’ve never felt like anything I’ve ever paid wasn’t really worth it. I don’t hesitate anytime I’ve ever gotten an invoice from them. You just don’t get that in the States. Everybody’s so far behind in terms of technology and those that think they know what they are doing, don’t know what they are doing and charge ten times more than they should. I have become pretty bitter about having to wake up guys in LA to work on my stuff and ten minutes after our conversation, I get a $3,000 invoice and they haven’t done anything. That kind of thing is rampant. I was talking to a friend of mine that has got a team in Bulgaria and a team in the Philippines and he is doing some pretty interesting stuff. He told me he’s done with teams from the States. My brother-in-law is one of the lawyers at TI and I asked where they do their development. He was telling me countries; none of it’s done in the States. I didn’t know that in 2013 and if you’ve got the compacity to expand your mind and think outside this country, and if you can partner up with someone like Radix, and really take it seriously, you may have a chance. How did RadixWeb perform from a project management standpoint? They always treated us with respect and were patient when we struggled to grasp technical things. Their key top-level people have strong language skills, which helps. We could carry on a conversation with the main sales people, and you are not really struggling to communicate. They have some other staff members that really do everything they can to communicate as effectively as possible. They do write very well, so a lot of communication is through Skype. They do lean on their other team members if there is a language barrier. They are not as strong in that. What did you find most impressive about RadixWeb? The main thing I really appreciate about working with Radix is they have a great deal of respect. Working in technology, working with vendors, different parts of our country, or even overseas, it’s a big thing for us to make sure we have a partner that we are working with that we can always work on common ground. Our business is manufacturing. Technology is something that we are constantly trying to embrace and adopt and there is a learning curve always associated with things that are new and they have a great deal of patience and respect for us as we try to adapt. That is really important for us. We really have to have technology vendors that are able to be patient and work with us and Radix has done a great job of that. We are still figuring it out, but it’s starting to get a little easier. Naimish [Patel, Senior Manager] was the first person I worked with. I want to help them any way I can. It does pay back because those guys don’t forget when you help them. That is also rare too. They really do appreciate everything you do. Something like this review means a lot to them. If this helps them and strengthens my relationship with them, it is time well spent. Are there any areas RadixWeb could improve? I am not aware of anything that they are not doing for us. Anything I ask for, they’ve given me their best effort in trying to help answer that question. You just get a really good feeling when you are working with them that they are trying to help you. I don’t have any billing issues with them. I’m have never had any issues with not being able to communicate with them. I have never had any issues with not getting a high level of respect. They have never not done what they said they were going to do. And they are innovative. People say that you have to tell people in India what to do. I don’t think that is the case in my experience with them. I think they are innovative and they do try to be creative in their approach to try to solve things. If you provide a little creativity and little guidance, they meet you in the middle and they accomplish what you need. --- #### Subcontracted Dev Teams for Digital Agency **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: Dec. 2016 - Ongoing **Project Summary**: RadixWeb provides a variety of web-related services on a per-project basis. Previous tasks include a Bluetooth application, security upgrades on a training platform, and moving that platform to a new server. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Technical Director - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — May 9, 2017 **Feedback Summary**: RadixWeb engaged intellectually with the project, especially when it meant challenging assumptions. Updates are regular, deadlines are rarely missed, and budgets are always respected.  ""They studied our specs carefully, pointed out any mistakes, and asked the right questions."" **BACKGROUND** Introduce your business and what you do there. We are a digital agency focusing on online business advertising. We handle everything web-related, from small websites to bigger ones, and web-based applications that serve as online databases for customers. I am the technical director of the company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with RadixWeb? Our latest project with them was for building an application that forwarded Bluetooth data to an online database. **SOLUTION** What was the scope of their involvement? Our first project with RadixWeb started five or six years ago. We were making security updates on an online training platform for a consumer-goods customer. They took legacy code and fixed issues with it. The following project was for migrating that platform to a new server infrastructure. Our requirements have differed from one project to another. RadixWeb gave us recommendations on how to set up the teams, in terms of developer types and how many project management resources we needed. We followed those recommendations. Our Bluetooth app was built using three people at peak capacity. The other project was bigger, but I wasn’t involved with the team directly. How did you come to work with RadixWeb? They responded quickly when we had a need for developers for our Bluetooth app. We looked through our inboxes for emails from development companies and wrote to RadixWeb. They also had very smart questions during the initial conversation, confirming that they were actually thinking about the project. Thirdly, RadixWeb’s pricing was very competitive. We considered two other companies, one from Ukraine and another from Kosovo. We also looked at using our own development team, but we are not experienced with this type of application. How much have you invested with RadixWeb? The cost of our Android Bluetooth project was around $5,000. The other project had about the same cost. What is the status of this engagement? Our first contact was in December 2016. The start of our latest project was in January 2017. We have two other projects on which we’ll collaborate with RadixWeb, after getting the go-ahead from our customers. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? The application was made for a Bluetooth device manufacturer. They’re only using it internally for testing certain data needs related to the cloud-based server. We sent an APK file which allowed the client to install the app on their device, and it’s not publicly available. The customer is happy with the app, and they want to further improve it by adding more features. How did RadixWeb perform from a project management standpoint? The work was done within our agreed-upon time and budget. I couldn’t speak about what happened behind the curtains on RadixWeb’s side, but I’ve been happy with their performance. I chatted with their project manager via Google Hangouts daily or even more often, and was given updates whenever a new feature was completed. I could install the latest version and check it on my own device, which was good. RadixWeb has been very responsive whenever I sent them a message, and the overall communication was very good. What did you find most impressive about RadixWeb? I want to emphasize that RadixWeb has been very thorough with my requirements. They studied our specs carefully, pointed out any mistakes, and asked the right questions. This happens rarely since most outsourcing companies simply promise that they can deliver a project, without asking any questions. Are there any areas RadixWeb could improve? We have many different contact people for RadixWeb. For me, it can be complicated at times to distinguish between their business development manager, the account person, the project manager and so on. As soon as the project started, I was assigned a single contact person, which worked very well, but, before that, I had email exchanges with many different people. --- #### Multiple Solutions Developed for Printing Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. 2013 - Ongoing **Project Summary**: Radixweb built a highly-customized ordering platform that allows users to design and revise printed materials. The team also created a photo management solution, and they continue to optimize both products. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Owner, Printing Company - Industry: Manufacturing - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — May 5, 2017 **Feedback Summary**: Assigned resources listen closely to feedback, and suggestions are included in product iterations. They're also willing to rapidly address issues when upgrades conflict with custom features. An important area for improvement, however, is their upfront QA and debugging practices. "“They really respect our feedback and tend to add it in future releases. They take it to heart.” " **BACKGROUND** Introduce your business and what you do there. We're a privately held organization that’s family owned and operated. Our company provides print services on various platforms and online photo books. We have multiple locations in North America. Each branch is individually run by a manager, somewhat like a franchise operation. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? The first time we hired Radixweb was to help support our internal needs for online services for customers. We wanted a solution that we enable our branches, allowing their customers to order print related products. **SOLUTION** What was the scope of their involvement? Their original solution they offered designed for location. We needed something a little more complex to be able to open up the solution within our branch system. The first step was conducting an audit of the existing software and make it a multi-site solution, this is where Radixweb help customized the platform. We put our scope together, and they came back to us with timelines and their proposal. We were introduced to the team members that would support us with the project. Once we agreed to move forward they assigned us to a project lead. One other solution they help us with is our online photo book website called Elephoto.ca. We wanted to rebrand and upgrade our existing B2C Elephoto website, (a subsidiary of our main business). This is an entirely different project which happened to crossover the same timeline as our other bigger project. As we had two entirely different projects moving at the same time, we were assigned to two different teams at Radixweb. Initially, we would discuss it with the Managers of the team, and then the day-to-day interaction would be with the project lead. Although we do connect with the Managers from time to time. Doing so reassures us that everything is always on track. How did you come to work with Radixweb? We did some research looking for a solution, this led us to Radixweb. We needed a solution that was scalable because of our multiple locations across Canada; they seemed to fit our needs. They also had a great licensing model. This allowed us to share the solution with all of our branches across the network. ​​​​​​How much have you invested with Radixweb? From the time we started working with them, we’ve probably spent around $200,000. What is the status of this engagement? Our first contact with Radix was about four years ago when we initiated a small project. As bigger projects came to fruition, we connected them again. Our biggest project to date was kick started about a year ago. We are now in the process of launching the solution within our branches but always in constant communication on improvements. We are still actively producing new features for the product. Things can get really complicated towards the end of the project cycle, as we deal with so many different variables with our customers and scope does tend to creep from day to day. This is where continuous improvement to the solution is very helpful. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? Launching these sites to our customers has helped us generate revenue. It's still early on as far as the launch of the website, but we're slowly seeing some customer engagement, utilizing the site to their benefit, which is great. The solution can save a lot of time within the branch systems. For example, customers can go online and order business cards directly. Prior to the solution, our customer requested changes by sending a document with all the changes they’d like to see. The branch then would make edits/changes and send a proof to their customer. Radixweb’s solution alleviates that big step. It also works for situations where the customer doesn't have the design skills. A template can be created for the customer. The customer can then populate information from drop-down lists, once they are happy with the look via preview or proof, they can add it to their cart and order. It saves time and money on both ends. On the photo book website, we had initially gone with a different platform. We needed quite a bit of customization on the website to work with our existing platform. It had to communicate with our standard operating procedures and frontend systems. We did a lot of customization, and doing so made our software un-upgradable. Radixweb has helped us upgrade software while we requested new features. They're very hands-on; it’s a difficult task to upgrade any customized software, but Radixweb is always willing to do what they can. How did Radixweb perform from a project management standpoint? I have daily contact with them. The one challenge is the time zone difference. It's a ten-hour difference, so I only get them for a couple of hours a day. I do have daily connections with the project lead. It's amazing how available they are during the night hours in India. If there's something that we need, they answer any questions throughout their day. If we request a meeting in one or two days, they're very responsive and make an effort to have a group discussion or an online meeting. They're very responsive in that respect. What did you find most impressive about Radixweb? They really respect our feedback and tend to add it in future releases. They take it to heart. Sometimes, we have a request for a feature implementation and they're not currently able to fulfill it. In these cases, their team discusses the issue and includes it in their future scope. If they see it as a valuable feature set, they will definitely start development on that. In the following release, we see the implementation that we requested. It goes hand in hand. We also do a lot of testing. There are bugs, of course, but it goes back and forth and seems to work together in that respect. Here’s another example. Most of their current platform is based on Flash, which is slowly disappearing from a lot of people's development because of how Adobe killed off the platform. We did request HTML5 versions of the software. Within a few months, Radixweb started developing it, agreeing that that was the way to go and that was the future. They're always excited to show us what they have in development. Just recently, they showed us their HTML5 platform. We then gave them feedback, going back and forth on how they can improve upon it. It's a good partnership in that respect. We're all for better solutions and better and easy to use software, and compatibility is the main concern online. Are there any areas Radixweb could improve? There is always room for improvement in any situation. We do see a lot of bugs that arise. Understandably, the majority of the bugs we see are mostly directly associated by the fast, quick to implement work. If anything, maybe Radix should hold back on releasing code and have better quality control within the departments. However, I understand it's a give and take between speed and implementation. Unfortunately, we do sometimes feel like a beta tester more than a customer. The advice I would give to Radix is to just take more time before presenting the solution. Perhaps better quality control too, because nobody likes to deal with bugs. What tips or recommendations could you share that might increase the likelihood of success with Radixweb? When contacting Radixweb for a solution, it is a good idea to come up with a project plan or project scope to support your needs. Document it with as much detailed information as possible. Use imagery when showing a proof of concept whenever possible. There are times when we need to talk directly to the team regarding errors or bugs. Typically we try to log as much information as we can. I highly recommend video capturing any issues you are facing. Doing this has helped us immensely when communicating the issues. Documenting logs of what’s been implemented and/or fixed is also a great way to keep on track and focus on improving the platform. We found that giving our undivided attention a couple of hours a day has also helped. One to one communication (live chat) is limited due to our overlapping working hours. --- #### Website Redevelopment for Writing Business **The Project** - Services: Web Development - Project size: Confidential - Project length: June - Dec. 2016 **Project Summary**: RadixWeb redeveloped and designed a site, focusing on UX, professionalism, and flow of the several selling-point features. They improved security and collaborated directly with the founder. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Expressly Written, LLC - Industry: Business services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — May 5, 2017 **Feedback Summary**: RadixWeb is a polite and professional team. The team readily overcomes common offshore barriers through meticulous attention to detail and an uncompromising work ethic.  ""They were very easy to work with and in tune with what I had in mind."" **BACKGROUND** Introduce your business and what you do there. We provide writing content and partner with someone who can also create websites and help us with other publishing materials. I’m the owner. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with RadixWeb? I had a website that needed to be updated. I hired a local company initially, and I wasn’t in love with the results. I couldn't find somebody initially who had the same vision, and the features didn’t flow as well. **SOLUTION** What was the scope of their involvement? They built a completely new website for me. The old one couldn’t be salvaged. It had some issues and had been hacked. I just wanted to go in a whole new direction. The new website added brand new things that made it ten times better than the one I had. Even though I thought I liked the other one, this one was night-and-day better. The portfolio feature was really big to me. Previously, I only had a link that would take you to it. They were able to capture an image of certain things that I had done like websites and newsletters. We kept some of the basic ideas, but the functionality and the flow, the way it would jump and move, it improved the look of the website from a nice, intermediate website to a truly professional looking, finished product. How did you come to work with RadixWeb? I heard about RadixWeb from another person. They steered me in that direction and were able to help me with what I had in mind. How much have you invested with RadixWeb? I do want to be upfront and say this was the one area they asked me not to give any information. They would prefer that I not quote the price. What is the status of this engagement? We started working sometime around last summer. The website is concluded. That was in the last six months. As far as I know, I pay GoDaddy for hosting. They set it up so that updates and things run on it, so that I don't have to go in and manually do them as I did previously. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? My impression is I was just really blown away. Like I said, I liked the initial website I had, but it was a little bit older and had a hacking issue. It was like sour grapes or something—you're ready to go in a new direction. I am very proud of the look that I have now. For the previous website I had, I had to go in and do manual updates on it. It required me to be a little more vigilant and hands-on in maintaining the website, which was a little bit of a drag because that wasn't entirely what I had in mind. It wasn't hard; it just was a little bit of a timeline. I have not had to spend any time worrying about or doing maintenance on the new one. It has made my life easier in that respect and given me some more free time as a result. I will be honest with you: a lot of the work I do is word of mouth. I don't really rely on my website for getting business. But I did have one out-of-the-area client ask me for a resume or CV, and I said, "Please go look at my website. It has links to all my work. You can see a lot of what I've done and use that as a reference." That was the one time that I used it in that respect. How did RadixWeb perform from a project management standpoint? There was a lot of back and forth. I provided them with some initial ideas, and then they sent me some template ideas, which I would respond, "I really like this, or I want to change that." They were very easy to work with and in tune with what I had in mind. At the very beginning of the process, there was a Skype call about the overall project and the contract. Otherwise, we communicated by email. What did you find most impressive about RadixWeb? I'm not sure my other options are a great comparison. The old website was a little more static: very basic backgrounds, black bars on the side, limited pages. For the new website, I love the feature of setting the page names at the top. Then if you click on it, rather than it taking you away to another page, it scrolls you down the page, which was not a feature that I had before. I thought that was interesting. There's movement on the page where things scroll. Again, a newer feature on newer websites, and not something I had before. When you get to the actual section, once you've scrolled down, if you want to see more, there's an option to go and then click to that specific page. Those were all changes and things that I liked compared to the website that I previously had. Are there any areas RadixWeb could improve? I would say for the English-speaking audience or clients, there’s an accent and there are some phrases that sometimes take a little back and forth. Sometimes they'll have a phrase that they use and it doesn't immediately click as how you understand it in English. It doesn't make it difficult; it just requires a little more explanation. But I found them to be beyond polite and enjoyable to speak with via email, which you don't always get with American clients. What tips or recommendations could you share that might increase the likelihood of success with RadixWeb? I think the one thing that I wasn’t aware of initially was the substantial fee associated with wiring money overseas to pay them. I've never done that; maybe other American businesses are used to doing it. It was a little bit of a time-consuming process at the bank to do it. It was a very small thing, but it's a helpful thing to know that it’s going to cost you $50 or $60 and you are going to have to go spend 20–30 minutes at the bank getting a wire transfer done to a foreign country. But beyond that, there were just little, different things that I hadn’t experienced with a previous website designer. --- #### Dual Site Development for Pharma Equipment Distributor **The Project** - Services: E-Commerce Development - Project size: $10,000 to $49,999 - Project length: Dec. 2015 - Ongoing **Project Summary**: RadixWeb developed dual platforms for the product line and solution testing business units.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Pharma Alliance Group - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 18, 2017 **Feedback Summary**: Both e-commerce sites achieved strong rankings in Google Analytics, boosting organic web hits through enhanced SEO. RadixWeb’s deadline-focused workflow, transparent costs, and attractive designs continue to drive the engagement’s success.  ""They kept us very well informed on project milestones and progress."" **BACKGROUND** Introduce your business and what you do there. Pharma Alliance Group distributes pharmaceutical test equipment worldwide. We also have a division of accessories and supplies for the same type of industry—in this particular case, for the solution testing that we run it under, LabECX.com. I’m the owner and founder of the company.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with RadixWeb? RadixWeb did both our Pharma Alliance Group and LabECX.com websites in order for us to promote our line of products, primarily the e-commerce site for LabECX.  **SOLUTION** What was the scope of their involvement? The first website built was for corporate. Pharma Alliance Group’s website is for the division that only handles the pharmaceutical testing equipment. LabECX.com is the other website that serves the industry for OEM [original equipment manufacturer] consumable sites. RadixWeb had several departments based on the work that was done. For example, for the first website, there was a team of graphic designers that created the banners and manipulated the visuals. There was another team that put the database in place for it to work properly on the website. I’d imagine they had several teams of engineers and expertise in order to accommodate the project needs. The banners are the visuals on the front page of the website, which in most cases are really what attracts customers. The banners were very well made and specific to what I was looking for. As a matter of fact, we are contemplating going to a second phase for that particular website to enhance it even more. That’s something that I am going to be doing in the next month or so, and we are probably going to be doing a third project. For the second project, I was only working with one or two people. One of the biggest highlights I was very happy with was the e-commerce capabilities and how the product shows on the website. It has a lot of different ways of bringing it to the eye of the customer. RadixWeb added more flexibility to how people pay. In our case, people can go with Visa and American Express, but we added PayPal, which has been very convenient for some customers, especially for international people who don't like to put credit cards all over the place. As a matter of fact, I'm actually more excited about the second website than the first one primarily because of the functionality and the skins of the website itself. I like it way better. There are so many themes that you can choose; if you happen to choose the wrong one, for whatever reason, that's really no reflection on them. It's actually the person who chooses it, which in this case was myself. That's one of the reasons why we are trying to go into another phase: to enhance the first website with a better theme. From time to time, I had more interaction; but, I primarily had one person who was in charge of the whole project. Everything was fed to that individual, and that person would put my questions or requests into the right place. How did you come to work with RadixWeb? I found them by searching online. They were the only company I contacted. I rolled my dice and happened to be one of those lucky customers that landed on a reputable company. At the beginning, I was skeptical because these types of companies won't touch your project until you send money. Once you send the money out, many companies disappear, and you never get the product. In my case, for example, they’re actually holding over $1,500 in my account that is ready for me to spend. But, I feel very comfortable with them. How much have you invested with RadixWeb? I've spent at least $15,000. What is the status of this engagement? We began working together late 2015. It is ongoing. Our stuff never ends. Once we get through one task, we'll probably come up with another. It's constant work. That's one of the reasons why they have extra funds in place; whenever something comes up, they can jump on it and not have to wait for any money.  **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement? One of the things that are quite enhanced, which is really interesting, is our SEO. Google Analytics is one of the hardest things to accomplish as far as getting organic hits. The SEO portion of the software that we chose is very good. Compared to some other experiences we've had with SEO, this one happens to be very nice. I can punch in any of our product part numbers, and we come out with flying colors. The SEO and the enhancements that RadixWeb has done have worked extremely well for us because we get a little bit more traffic. How did RadixWeb perform from a project management standpoint? We always hit deadlines. The times where we've been delayed were because of me. They have a project summary system in place with weekly reports every Friday that gives the status of the project itself. They kept us very well informed of the project milestones and progress. They let us know the percentage of what has been done, what's in progress, what's been concluded, and what’s pending. What did you find most impressive about RadixWeb? It’s their honesty. When you're working with an overseas company, you just have no idea who they are. For $1,000, even if it's a small amount, you could never see it again. But, this was never the case with RadixWeb. Are there any areas RadixWeb could improve? I'm not a developer, so all I can do is share my thoughts and ideas of what I think would be good. They will say, "This is a good idea," so that they don't hurt the customer's feelings. I tell them, “I want you to give me font #2 here," but no one can read it. They should come back and say, "This font can’t be read. I think you should make it font #6." At times, they didn’t review the outcome product in the views of an expert who developed the software, which would have allowed them to give us better feedback. That's one of the things that happened with the Pharma Alliance Group website. A lot of it is really no reflection on them. I should have come back and said, "This is blank, or this has a line that is not supposed to be there." In other words, they let the customer take a look at it and tell them what's wrong. In that aspect, they should spend more time reviewing the website themselves before they give it to the customer for them to take a look at it. I wish they would try to identify what's wrong beforehand, and then go to the client and say, "Here are the things we identified. What do you think?" What tips or recommendations could you share that might increase the likelihood of success with RadixWeb? Be a little bit more in contact with them. Stay on top of their weekly reports and ask more questions. In my scenario, we run a very small operation. As the owner, I'm the one who handles everything. This is not a reflection on them; it’s more of a reflection on myself. I can see the difference in performance, looks, and navigation capabilities from one website to the other. I was actually more on top of the second website because I neglected to ask them to look at it as well. All of the faults that are on the first website happened because I didn't get a chance to get to them, compared to the second website.  --- #### Multiple Dev Projects for Technology Firm **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: Jan. 2015 - Ongoing **Project Summary**: RadixWeb helped build several apps using supplied specs. Notable features developed include a point of sale tool, asset-tracking, a custom dashboard, and a savings calculator. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Technical Manager - Industry: Information technology - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 7, 2017 **Feedback Summary**: Stakeholder and end-user feedback remains overwhelmingly positive, especially concerning the UI/UX. RadixWeb took the time to understand the business goals behind each app before development began, which isn't always the case with offshoring.  ""Their response time is excellent as well as the availability to resolve issues on the spot." " **BACKGROUND** Introduce your business and what you do there. I’m the technology and development manager at an IT company. I’m responsible for the implementations, stability, and development of ongoing enhancements or additional features of our applications. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with RadixWeb? What we’ve done is we built customer apps or software with RadixWeb’s help on software development and support. Based on requirements that I needed or on specific client needs, I’ll get a scope from RadixWeb based on a brief that I provide and they would try to give me a solution based on the need at hand. That’s the relationship in a nutshell. **SOLUTION** What was the scope of their involvement? We’ve worked on multiple projects, ranging from online web apps to mobile app development. The first app was along the lines of point of sale tracking. We built a technology to track the entire chain of assets in trade in terms of design distribution production and execution. We built an app to track the entire process using a mobile and web app, so we provide access into that. The second app was a financial system where clients have the ability to calculate savings and a benefit tracker. They’re responsible for high-end calculations that sit at the backend of this app, where you can plug in figures on live items. It would automatically calculate savings so that clients could essentially see what benefit our company offers based on the savings or results that we offer. The last app was a supplier platform. Our suppliers can log into the system and view the overall order activity based on the stuff that we’ve placed for them. RadixWeb has managed all the apps that support our suppliers, as well as our clients, and in addition gave us access from an admin point to view exactly what’s going on both ends. How did you come to work with RadixWeb? I did have quite a few other companies that have approached us. But Milan [Shrimali, Business Development Executive] from RadixWeb gave me a call two years ago mentioning what they currently do, and we were indeed looking for a solution. To be honest, we gave RadixWeb a try with a smaller project to see if they’re capable of handling software development. It was a project that was due between some ridiculous timelines. That app needed to hit the market in three months, and we had no sight of what their current client base or their reputation in the industry. We gave them a chance with that one app, and they actually delivered within the three-month timeline as we required. Based on their ability to deliver on the project, giving us a holistic overview with the project timelines and meeting our expectations, we started building a long-term relationship with them. How much have you invested with RadixWeb? We have spent about 3,000,000 rupees [~$47,000] with them over these past two years. What is the status of this engagement? We have had a working relationship with them for the past two years [since 2015]. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? We get a lot of feedback directly from the clients we support. There is not much feedback from two of the apps because we developed the apps and passed it to our operations team. But in terms of the one app that I’m actively dealing with at the moment, the feedback coming from our clients is that it’s a pretty slick app, looks good, and delivers what it’s meant to. We haven’t launched it in a live workspace yet with those clients, but we are checking all the right boxes in terms of RadixWeb managing the app development on our side. It’s been quite a successful relationship—we’ve actually taken to market three of the apps that they developed and they have been successful apps. How did RadixWeb perform from a project management standpoint? I think it was actually quite good. There weren't any misunderstandings in terms of the briefing sent to them, so they handled that quite well. There have been some follow-ups if they needed more clarity, which is quite fair. With any software development firm, understanding the client’s needs over a call is not an easy task, but they seemed to make that process quite efficient and smooth in meeting our needs. So in terms of the team involved, we would deal with a business analyst and a developer. We communicated over Skype, so we used conference calls quite a bit with RadixWeb. They would then delegate what we discussed to their team. We’ve only ever had one channel of communication with a project manager. I’m assuming that they manage their resources quite effectively on their side. Everything is remote. It’s not face-to-face, as I haven’t met the team at RadixWeb yet. What did you find most impressive about RadixWeb? RadixWeb is the first and only company we outsourced development to, so it would be quite difficult to compare them with someone else based on the same line of projects. What I could say is my working relationship with them compared to local suppliers is that they’re quite responsive. Their response time is excellent as well as the availability to resolve issues on the spot. There’s no waiting period. I manage a quite large team that heads up these projects and I look at it from a very high-level perspective. But if I were to request at any given time for them to give me a detailed overview of the activities on a specific project that has taken place—a collective view of all the issues that an app is currently undergoing or has undergone, or the overall status of what my team is doing versus what’s RadixWeb doing on their end and putting both pieces together—I find they’re relatively quick to pass on that information. In addition, there’s the finance overview. If I were to request a full update from the time I initiated a project until today, including the SLA feedback, I found that they were exceptionally good on passing that information without having to wait for feedback or encounter delays in terms of misunderstandings. They’re quite transparent on that regard. Are there any areas RadixWeb could improve? It’s difficult to try and highlight areas of improvement. To be honest with you, I can’t think of anything at this stage because we basically checked the boxes at both ends in terms of deliverables, etc. What tips or recommendations could you share that might increase the likelihood of success with RadixWeb? One of the crucial pieces of software development and technology is project management. If there was anything I didn’t pick up from RadixWeb, it was the ability to almost scope out a project to meet client expectations. If a client were to expect a brief on a particular project, they’ll expect for the timeline and deliverables to be almost immediate. What I found with RadixWeb is they would give you a realistic timeline but in addition account for all the scenarios or projects that might go wrong. I think that was one of the key benefits on their side—they would press in areas or ask questions that most clients wouldn’t have thought of. That has been absolutely crucial in terms of us going to them with a concept and scoping up what our requirements are. They ask the right questions to get us to think through different scenarios help us think of things that we have might not have. By asking those questions, they helped us add functionalities or address pressing issues early on in the project so that we could actually meet or streamline our development timelines. --- #### Developed Windows 10 App for Tech Firm **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. - Dec. 2016 **Project Summary**: Radixweb produced a Windows 10 app that generates automatic renditions of nuclear fuel rods, incorporating over 50 detailed feature requests to create a powerful solution. **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 3.0 - Willing to Refer: 4.0 **The Reviewer** Main Engineer, Tecnatom - Industry: Information technology - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 6, 2017 **Feedback Summary**: The functional product now supports an internal workflow, attracting great technical and practical feedback. Radixweb’s developers designed the final app from scratch, meeting all requirements and specifications to 100% satisfaction.  ""I felt confident in their skills, and the price was also good."" **BACKGROUND** Introduce your business and what you do there. We are a technical development company working on data acquisition and training projects in the nuclear world. I am a manager within the company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with RadixWeb? We typically work with outsourced providers and are constantly looking for highly skilled ones. We needed to deliver an application that generated automatic drawings of nuclear fuel rods. **SOLUTION** What was the scope of their involvement? RadixWeb developed our Windows 10 application. I don't know exactly how many people were assigned, but I can assume that RadixWeb had two technical and two management resources working on our application. We made a very detailed specification document with about 50 different features. That was what we delivered to them and had them work on. How did you come to work with RadixWeb? From the beginning, I received very good feedback from RadixWeb's team about my technical questions and requirements. I felt confident in their skills, and the price was also good. What is the status of this engagement? We started working with RadixWeb in January 2016. The project was completed in December of that year, but we plan to continue working with RadixWeb. We are waiting for an order from our end customers. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? We didn’t have a solution in place for this purpose. It was delivered from scratch, based on our requirements. The final application functioned properly. We are using it internally and are not deploying it to end users. RadixWeb has fulfilled our specifications 100%. How did RadixWeb perform from a project management standpoint? The collaboration was easy to manage. We communicated mainly through email and Skype and had interactions once per week. What did you find most impressive about RadixWeb? It would be difficult for me to say since RadixWeb is the only Indian company I've used. Their competitors are located in Spain. Are there any areas RadixWeb could improve? We didn't identify anything surprising about RadixWeb. --- #### Custom Feature Dev for Electrical Manufacturer **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: June 2016 - Ongoing **Project Summary**: RadixWeb modernized an existing but rapidly aging site. This involved redesigning the user interface and the implementation of new end-user/administrative features. The engagement remains ongoing.  **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Software Engineer, Studer Innotec SA - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 21, 2016 **Feedback Summary**: Strengths include exceptional documentation practices and a clear commitment to customer satisfaction. Minor miscommunications occurred during the early stages of the project, but they did not impact the overall quality of the delivered solution. ""The documentation [they] put together for our project was very clear." " **BACKGROUND** Introduce your business and what you do there. We are a manufacturer of electronic inverters. I am the product communications manager. I was responsible for the proposals and project management related activities.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb? Our new product range will integrate more web features, which is where Radixweb was involved. We want to offer remote control functionalities for clients' installations, as well as to implement data logs, notifications, and alarms for our products. **SOLUTION** What was the scope of their involvement? We had an original version in place, but it had been built using an older version of ASP.NET. Radixweb was brought in to refresh our website. They created a new interface as a first step. We are now working on the backend. Radixweb is building a custom solution using Bootstrap, CSS3, and ASP.NET Web API [application programming interface]. Radixweb assigned one developer, a QA engineer, a project manager and a business analyst to our project. Other resources contributed to the work as the circumstances emerged.  How did you come to work with Radixweb? We found Radixweb on the web, after issuing a request for proposal. The first reason for winning the project was Radixweb's price. They're much more cost-effective, compared to Swiss developers, but Radixweb is also a Microsoft Gold Certified Partner. They're very responsive and flexible, and the documentation provided by Radixweb was well-formed. It was very pleasant working with them. How much have you invested with Radixweb? The cost of Radixweb's services has been around $25,000 for our first phase. We estimate to pay $40,000 overall. What is the status of this engagement? We started working with Radixweb in June 2016. The project has suffered some changes and delays, but Radixweb was flexible in this regard. This was our first project with Radixweb, but we plan to go further in the next phase. **RESULTS & FEEDBACK** Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? Our specifications were imprecise in certain areas, so Radixweb needed to interpret them. As a result, some features didn't turn out as we wanted. The overall results are good, though. How did Radixweb perform from a project management standpoint? In the first phase, the scheduling was okay. We discovered that some specifications weren't very clear and needed to make a few unexpected changes in the next phase. Aside from this drawback, the communication with Radixweb was clear. What did you find most impressive about Radixweb? The documentation put together by Radixweb for our project was very clear. Are there any areas Radixweb could improve? Clients need to make sure that they're very clear about what they want when requesting something from Radixweb. Otherwise, they can do the job. --- #### Health Insurance Policy Sales & Management System **The Project** - Services: Web Development - Project size: Confidential - Project length: **Project Summary**: Radixweb developed a client-based system that allows users to purchase complementary healthcare plans and supports agent access. The team provides ongoing backup service and database development. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Coordinator, Insurance Agency - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Mar 8, 2016 **Feedback Summary**: The online system greatly increased the client base, improved visibility, and provides a valuable service to clients and agents. Radixweb delivers conscientious, dedicated project management and is responsive to deadlines and emergency requests. The team is preparing for a major database update. ""It is not unknown for them to work late in order to help in an emergency."" **BACKGROUND** Exclusive Healthcare is an SA [limited liability company] in France. The administrative center is in St. Raphael [in France] with accredited agents in France and the United Kingdom. Exclusive Healthcare is an insurance agency based in St. Raphael that specializes in healthcare policies for English-speaking people who have either moved to France, are planning to move to France, or who vacation in France. I have worked for the company since 2005. I am involved in the administration of the policies and have taken on the role of project coordinator with Radixweb. **OPPORTUNITY / CHALLENGE** When the relationship between Exclusive Healthcare and Radixweb began, the aim was to be more visible and to reach out to our target market by providing up-to-date information on health issues relative to expatriates living in or moving to France. Importantly, EHC wanted to create an online facility to allow the purchase of complementary healthcare plans with immediate coverage. At the time, this was revolutionary in France. In addition, EHC wanted their agents to be able to issue policies and to access their client's information. Radixweb was involved from the start, providing the means to achieve greater visibility and the online purchase of complementary healthcare policies in France. They created a client-based system accessible to our agents. **SOLUTION** Radixweb were engaged to provide the solution because they were highly recommended by an important player in the insurance world. We were a small company at the time, just setting out, and so cost was an important factor. This has been an ongoing project with Radixweb, which provides constant backup service and help to develop our database according to our changing needs. We are currently developing a new website that will be launched soon. **RESULTS & FEEDBACK** The client base increased greatly during the first few years and this was due, in part, to the fact that we were more visible and able to give a good service to our clients and agents. With Radixweb, we are about to embark on a major update of the database, which shows that we are happy with them as our outsourced development team. Through the years, we have modified and adapted our work strategy in accordance with our changing needs and staff. In hindsight, if embarking on a new project, we would spend more time determining our needs and certainly pay more attention to potential needs. Throughout our working relationship with Radixweb, we have been allocated several project managers, all of whom have been extremely conscientious and provided us with a good service. It is not unknown for them to work late in order to help in an emergency or to meet a deadline. Quality assurance is dealt with both at our end and at Radixweb's end. The COO of Radixweb, Dharmesh Acharya, has been involved with the project from the beginning and has played an active role in the development of our database. We do not have anyone within our own company with IT [information technology] database development experience, and so we do rely on Radixweb to provide that for us. --- #### Dedicated Dev Team for Printing Technology Firm **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Jan. 2007 - Ongoing **Project Summary**: Radixweb has collaborated on ten custom development projects that vary in duration, from a few weeks to two or more years, with more ongoing. They contribute both project management and programming services. **Review Rating**: 4.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Chief Technology Officer, IT Services Provider - Industry: Manufacturing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 1, 2016 **Feedback Summary**: Radixweb is exceptionally flexible and accommodating. The team is able to quickly scale within a few days and meet deadlines even if the project scope changes. They implement a standard, multi-functional framework for each project that allows them to rapidly and efficiently build 80% of a prototype. ""I need someone who will challenge my ideas, and Radixweb has been such a company."" **BACKGROUND** Please describe your organization. We are a small IT services provider in Denmark with a background in advertising. We provide custom web development, marketing software, and implementation of back-office systems. What is your position? I am the chief technical officer of the company. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Radixweb? We have used their team's assistance in developing our software. **SOLUTION** Please describe the scope of their involvement. We've worked on around ten different projects with them so far, spanning from a couple of weeks to two or more years in duration. They participate in both project management and the actual programming. We work primarily with .NET and our work is mostly custom-built from the ground up. We build desktop web applications and focus less on mobile development. Their team has ranged from 3 developers to 20, at peak capacity and including their testing and quality assurance people. How did you come to work with Radixweb? We have multiple divisions within our company. One of those is a print broker which handles outsourcing our print work to other partners within Europe. We were looking for web printing software and came across a Radixweb solution called Web to Print. I happened to be in Mumbai and was told about their company. Their headquarters were relatively close and, coincidentally, one of their sales reps was also in Mumbai. We set up a meeting and talked about their print shop solution. I returned to my office in Bengal, and we didn't talk about any other development opportunities. During this time, in 2007, Oracle, Google, and Microsoft were entering Bengal, which led to a shortage of skilled developers. Everyone was migrating to those gigantic IT companies. I concluded that it would no longer be feasible for us continue our operations there, but I also came to find that Radixweb was a very sound developer themselves. We started our first project in 2007 for our PHP-based print shop solution and gradually grew together. Normally, when meeting with a new vendor, you'll be shown a bunch of PowerPoint presentations which are unlikely to leave out any buzzwords from the industry. Radixweb was quite different. They were down-to-earth and had all the standard certifications that come with their field, but what stood out was their project management ability. They were significantly ahead of other Indian companies. It felt natural to choose them. Could you provide a sense of the size of this initiative in financial terms? The total development cost so far has been around $250,000. What is the status of this engagement? Our relationship is ongoing. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? Most of the software we develop will end up being used by 10-20 people at most. Our aim isn't to create the next Facebook, so we have no significant metrics. How did Radixweb perform from a project management standpoint? As an example for their ability performance-wise: we've worked on a project that was 80% complete when the client decided to move in a completely new direction while, at the same time, keeping the same deadline. Radixweb was able to scale up perfectly within a couple of days. The project was completed almost on time, with around 50% of the work being altered. It was a testament to their project management skills and to the architecture that was laid out at the beginning of the project. Scaling up on bad architecture is not achievable. Normally, our projects don't go out of hand. This was an out-of-the-ordinary example. Radixweb does everything possible to keep deadlines once we agree on them. They keep track of all communication, and their project managers are good not only in giving a status of what they're doing exactly but are also great in communicating what they want from you as a client. There are companies that don't practice this communication, and it can be a huge surprise to learn that everything got delayed because you didn't answer certain questions. Radixweb is focused on bringing deliverables and they acknowledge that finished work equates to the client receiving what they asked for. They ask the right questions at the right time and keep the client aligned. This has helped me when trying to get my clients up to speed on the current progress. Radixweb typically alerts me within one week of any event, and lets me know that we have to receive certain details from the client, which gives me the time to obtain them. We use Redmine for project tracking, which is the main tool used by Radixweb internally. Coming from the advertising industry, it can be overwhelming to see such an extent of information flowing around. I use Jira with my clients and also use Jira Sprint Board when communicating with project managers. I've learned that it's always best not to interfere with whatever is happening behind their doors. Whatever tools help them organize should be allowed. What distinguishes Radixweb from other providers? Most of the other providers I've used have asked "How high?" when I said "Jump!”, which is not the ideal response. I need someone who will challenge my ideas, and Radixweb has been such a company. Radixweb is one of the only companies I've worked with that has their own framework. They have 5-6 developers who do nothing else except for implementing a solid framework of tasks that are common to every IT project, like authentication, sending emails, and so on. When sending emails, a lot of processes come into play if the message cannot be sent out, which includes ways in which to handle SMTP servers that are not responding, or which are quarantining the email, and so on. Having all of this functionality built into one framework makes it tremendously fast to reach 80% of a prototype, when moving down the line. The system has been tested extensively, and the first build deliverables that we see from Radixweb are very good. Nothing is perfect in the IT world, but they are the closest we see to perfect. We're also working with a different team. Any task that we give to them should ideally be described in minute details, down to the code level. They can deliver fine work, but don't have any backlogs of functions, whereas Radixweb has a very good framework that they keep developing. When we first used it, it was not as mature as it is right now. They've constantly worked on improving it within the last four years. Is there anything Radixweb could have improved or done differently? When executing projects that span thousands of hours, there will always be hiccups, and there will always be someone who falls out of line on the team. In Europe, we have a tendency of seeing Indians as simply Indians, ignoring the diversity that exists within their society. For example, we encountered a developer who said yes to everything we asked of him. In his culture, though, "yes" didn't always mean "yes". It took a while to realize that he was doing more harm to the project than moving it forward. It was eventually assessed internally, and he was replaced with someone else. --- #### Dedicated Dev Team for Boutique IT Firm **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: June 2014 - Ongoing **Project Summary**: Radixweb provides visual design, UX, custom development, and ongoing support and maintenance services. The dedicated team includes developers, designers, and QA specialists, depending on project needs. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** General Manager, Accelerate ApS - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 29, 2016 **Feedback Summary**: Radixweb has extensive and diverse knowledge of open source CMS technologies and offers a broad range of services, resources, and capabilities. Although the team can expand their focus to other departments and simplify security measures, they perform well overall and deliver quality results. ""They specialize in certain technologies but don't limit themselves to any single area."" **BACKGROUND** Please describe your organization. We develop websites based on open-source technology. What is your position? I am the general manager of the company. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Radixweb? I was looking for a partner knowledgeable in an open source CMS [content management system]. We wanted to be able to leverage their resources to complete project work. **SOLUTION** Please describe the scope of their involvement. They have been involved in the visual design, UX implementation, and have done custom development. Radixweb also offers ongoing support and maintenance for the product. Their team varies in size depending on the projects we work on. Typically, they assign us two to three developers, one QA [quality assurance] specialist, one designer, and one CSS/HTML developer. There were also periods when I only had one developer dedicated to my project. How did you come to work with Radixweb? I found four potential suppliers by searching online. I sent requests for information related to the project I was looking to work on. I interviewed the four candidates, and Radixweb performed the best out of all candidates. They had the most developers for the specific technology I was interested in. Could you provide a sense of the size of this initiative in financial terms? The total cost for all projects so far has been in the area of $100,000. What is the status of this engagement? We started working together two and a half years ago. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? There are no metrics for us to share because we aren’t tracking anything. They deliver their assigned work and we review it. I’d say that, overall, we’ve been impressed with their performance. How did Radixweb perform from a project management standpoint? They have performed well. They're below expectations with some tasks, and above expectations with some others. I use a time registration system through which I keep track of Radixweb's work. Whenever they approach 80% of the total agreed-upon time, I receive alerts. Other than this, we don't use any specific tools. We share files through box.com. What distinguishes Radixweb from other providers? They have a broad range of services. They specialize in certain technologies but don't limit themselves to any single area, in particular, thus giving me access to varied resources and capabilities. My company is in the process of merging with another entity. They use different CMS technologies like Joomla, to which we will have to adapt. Radixweb's diverse knowledge will prove especially useful in this situation. Is there anything Radixweb could have improved or done differently? They could focus their attention more on what other departments are doing. The knowledge and communication of the products they can offer in other departments could be a point of focus. Radixweb also has a lot of internal security implementations, which can make day-to-day work with programs and files difficult. On the other hand, it's good to know that they do have strict measures in place and that the documents I share with them don't reach unwanted places. --- #### Dedicated Dev Team for Marketing and Advertising Firm **The Project** - Services: Web Development - Project size: Confidential - Project length: **Project Summary**: Radixweb develops websites using WordPress and DotNetNuke. The team also provides social media services and image editing for banners. They have completed over 12 projects in this ongoing engagement. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Solutions D'affaires Technologiques Exatech Inc. - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 26, 2016 **Feedback Summary**: Radixweb works efficiently and delivers all products quickly. The team provides consistently high-quality results and excellent, responsive customer service. They communicate regularly and reliably via phone, Skype, and email to transfer files and track project status. ""Their flexibility and willingness to adapt to our changing needs really stood out." " **BACKGROUND** Please describe your organization. We are a web marketing company working for local businesses in Montreal. We also develop websites. We've been in business for three years.  What is your position? I'm the director. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Radixweb? When starting out, we needed a partner upon which we could rely for website development. We took care of the administration, but didn't have enough money for employing full-time web designers. **SOLUTION** Please describe the scope of their involvement. They typically develop sites for us using WordPress, but we've also worked with DotNetNuke. They also handle image editing for banners and other elements for social media. Radixweb has design and development departments, which are run by a project coordinator. We will typically interact directly with that person instead of the actual developers. They handle the requirements and design aspects. How did you come to work with Radixweb? I'd worked on PrintShop projects with them in the past. Ricoh had approved them to be an authorized supplier for the solution. We called Ricoh, and they highly recommended Radixweb. The credibility was there to begin with. I found that they also did web development work, and decided to give them a try. Our first experience was great. Radixweb designed the business card letterhead, logo, and website for the customer. The speed and quality of their delivery were very surprising to us. We decided to continue our collaboration on other development projects. What is the status of this engagement? We've worked on at least a dozen projects together, and the work remains ongoing. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? I've never received a complaint from one of our customers. Everyone was satisfied. I handle the local maintenance with customers. I then communicate the requirements to Radixweb, who work on making any changes. We never had any significant issues with them. Whenever something came up, they would take care of it very quickly. How did Radixweb perform from a project management standpoint? Their delivery time is very fast, and they're very efficient. This is the reason we continue using them, and I've heard that's not always the case when working with overseas developers. We have a very good relationship with their product and business development managers. We mostly communicate using Skype and through the phone. They've also created an email account for me that tracks all the projects we're working on. Whenever we need to transfer large files, I will use my own cloud service. Other than that, we use Word and Excel. What distinguishes Radixweb from other providers? Their flexibility and willingness to adapt to our changing needs really stood out. Is there anything Radixweb could have improved or done differently? The time difference is the main issue when collaborating with them. They typically start their workday when our local time is midnight. This is not their fault, of course, and has more to do with people in North America wanting to deal with offshore companies. I've adapted by sending them necessary information at midnight. They start their work the same day, which means it will be complete in the morning, when I come to work. In the end, this is actually efficient. My recommendation to them would be to extend their hours by having some technicians available during United States and Canadian working time. Even so, Radixweb are available even until 10 a.m. local time. --- #### Developing Staffing Solution for IT Firm **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Nov. 2017 - Ongoing **Project Summary**: Radixweb is in the third phase of a complex rebuilding project. The team is rebuilding an entire suite of applications using modern technologies and cloud hosting for a consolidated platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Product Lead, IT Firm - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 17, 2016 **Feedback Summary**: Radixweb has delivered everything on time, according to scope, and within budget. The team goes above and beyond required commitments, even with tight release deadlines. They have a good understanding of the business logic and requirements, which allows them to provide the best possible solutions. ""Radixweb did a fantastic job to make sure that it was done in the right way."" **BACKGROUND** Please describe your organization. We are a software development company, and we only cater to the recruitment industry: human resources and payroll. We have our own software product, and we offer consulting services to recruitment and HR industries. In terms of size, we are about 60 people. Our head office is in Melbourne, Australia, and we have a sales office in Sydney, but most of our operations are located in Melbourne. There aren't many end-to-end products out there and, when I say end to end, I mean something that caters for full end-to-end recruitment business process right from hiring candidates to pay and bills. FastTrack is unique as FastTrack360 is a completely integrated recruitment, payment, and billing solution. What is your position? I work with FastTrack as the product lead. I am responsible for building and maintaining our systems. I work extensively with our clients and our CTO [chief technology officer] to build the roadmap of the product.  **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with Radixweb? We were trying to rebuild a previously existing application, which was a client-server based desktop application hosted on in the cloud. Our existing application required a lot of maintenance and upkeep, and required a lot of expensive hardware to host and these costs were prohibitive for some clients to come on board. Besides, most of our clients wanted to move their services, data, and properties to the cloud. We were looking to rebuild our entire suite of applications using latest technologies and host everything in the cloud. Are there any metrics or numbers that can quantify the challenge or opportunity? I don't know if I can put any numbers as such, but it was quite evident that we were losing market share because we didn't have a cloud offering. We had competitors that had cloud offerings and most of our clients wanted a simple system where they can simply go to a URL, log in entering user name and password, and then are set to start using the system. Our old system was quite heavy in terms of installation and maintenance. We were losing market share, and our aim was to recapture our market share again. **SOLUTION** Please describe the scope of their involvement. We had a large application in operation for the last 14 years. We had more than 600 clients using our current application. There were many functionalities that were added during that period. When we decided to go for a cloud offering, we decided to start from scratch and rebuild all our applications using one technology. Having a consolidated platform was going to be key. We decided to build our application in separate stages. We have clients of all sizes, some ranging from one to five users and others with nearly 2,000. It's a huge system catering to quite a bit of market, and our strategy was to rebuild it in phases. Our first goal was to build something quick with which we could go to market. Our first target audience was a small user base with between one to 20 users. We were trying to build a system that could handle the end-to-end business of a small- to medium-sized recruitment company and then slowly, in future phases, grow into an enterprise system and bring in the rest of the functionalities for more demanding clients. We worked very closely with Radixweb in terms of our design and architectural approach. Radixweb provided their framework and suggested an alternative architecture for our applications. Radixweb had good framework already built, so it made sense to use existing framework to build our products on. We had very aggressive timelines for phase 1 and wanted to go out to the market in six months with the whole product built from scratch, which was achieved with Radixweb. I won't go into the details about cost except we were happy with the cost and Radixweb ensured that they kept my project within budget. In phase 1, we had 15 developers at Radixweb for about seven months. We had a similar team for phase 2. We are now into phase 3 and into an ongoing development lifecycle. At this stage, we have various projects running with an average of between 12 to 15 Radixweb developers. What software or technology did you select and why? Before executing this project, we had a good idea that we wanted to build a browser-based system, and we were already beaten up by the whole bandwagon from Microsoft Silverlight. We had invested quite heavily into Silverlight in last three years building software within our own organization. Microsoft decided that they are not going to support Silverlight anymore. We discussed our issues with Radixweb as well as many other consultants in Australia in deciding the best technology to rebuild our application. After a lot of consultation from number of various stakeholders with Radixweb and in Australia, we decided to rebuild using HTML5 with an AngularJS Framework for the front end, and web APIs [application programming interfaces], and Microsoft SQL Server Database for the back-end as our technology stack.  How did you come to work with Radixweb? We had an extensive approach when it came to finding the right service provider. I had personally visited offices of about six different providers in India, Australia, and Sri Lanka and had spoken to a number of them. We did some pilot projects with a couple of them, and that was our strategy to find the right partner. We were looking for a service provider that could work with us as our partner and not simply as a vendor. There were a number of things that set Radixweb apart from others, but if I have to say one thing, I would say their ability to understand our business requirements clearly. I was surprised with how most of the vendors that I was speaking with were not able to understand what we wanted to achieve. Radixweb provided a plain, simple, and obvious solution and said, "OK, let's put a team together. Let's start building it."  With what parts of the project was the service provider involved? Radixweb was involved with the initial architectural discussion. Then, they were involved in the design, development, quality assurance, integration, and configuration.  When was the project completed? The project is ongoing, and it will be ongoing for a while. We still haven't finished it. As I mentioned earlier, we are doing in phases and phase 1 and phase 2 are now finished. We are into the third phase, and we have quite a lot left to complete.  **RESULTS & FEEDBACK** Could you share any statistics, metrics or user feedback from this engagement? The project was delivered on time within budget, which is quite unheard of in the IT [information technology] space, but the guys at Radixweb did a fantastic job to make sure that it is done in the right way. Our main goal was to gain the market share back. We haven't quite reached that level yet, but we can definitely see that we are going in that direction. We now have a fantastic product that we are putting in the market. There is a lot of interest coming out from the market for this. We have a number of sales in our pipeline, quite a few clients have already gone live on this particular system and lot more are in a queue to go live. I won't share the number or the process, but in terms of efficiency, we have certainly been able to gain that market confidence and are well on track to regain market share. Do you remain confident in the technologies used to build your solution? Yes, of course. There is no doubt. Absolutely – no doubt in our mind. We have selected the right software, right technology and right partner. One thing I would say to anyone who likes to work with Radixweb, there are absolutely no doubts that they are fantastic guys. But, just like any outsourcing project, you will need someone to work very closely with Radixweb. This is true of any service provider, and it's fairly important that the goals are outlined very clear. How did Radixweb perform from a project management standpoint? They have delivered everything that we had scoped within the agreed schedule and the specified budget. They were very flexible, and the team at Radixweb is fantastic. We had our fair share of release deadline pressure on few occasions, and I must admit the team worked extremely hard to get us through. When there is time to go above the regular commitments, they have always done so. I have no complaints. What distinguishes Radixweb from other providers? I haven't worked with many other service providers. I don't think I can compare my experience with Radixweb to my experience with another provider. I will reiterate the fact that they were very good at understanding the business logic and requirements we described. Having a clear grasp of our business definitely resulted in a better project experience and, ultimately, a more suitable solution for us.  In hindsight, were there areas in which they could have improved? I believe there are always areas for improvement. I think what they could improve is with better estimates. Having said that, they were not too far away, but there were some instances when their timing or pricing was a little unrealistic.  How would you summarize your experience with the service provider and would you recommend them to others? I'll recommend to others – yes, of course, I would say this without any sort of hesitation. It has been a great experience, a journey that I had never done before personally or as a company. All our development was always from Melbourne at our head office with our own team, and we went ahead with it by taking a step with outsourcing. It has been a fantastic experience. For the first few months when things were settling, there was some level of back and forth, but once it all settled and as soon as we started talking the same language after building some rapport with the project manager, things started working as expected. My experience with Radixweb has been very good. --- #### Custom Development for Digital Signage Firm **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Dec. 2014 - Ongoing **Project Summary**: Radixweb serves as a technology partner to maintain and develop core digital signage products. The team works with in-house staff on development and technical research. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 3.5 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** Chief Technology Officer, Digital Signage Firm - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Dec 10, 2015 **Feedback Summary**: Radixweb has a broad range of technical capabilities and delivers high quality communication, reporting, and project management. Their methodology has doubled output and decreased costs by 30%. They have improved product quality, facilitated predictable costs, and improved access to certain skills. ""They are highly flexible and responsive and have provided a continuity of resources."" **BACKGROUND** We are a digital signage and place-based digital communication company focusing on the retail sector. We provide a full-service solution, such as design, hardware supply, installation, cloud-based digital signage management platform, ongoing support, and specialize in providing customized digital signage solutions for large retail networks. We are based in Australia, but support clients worldwide. I am the chief technology officer, responsible for product strategy and development as well as overseeing technical operations. **OPPORTUNITY / CHALLENGE** When we selected Radixweb, we were seeking a partner to maintain and develop our core digital signage product. This product is critical to our business as it underpins our primary service. We were seeking cost-effective and reliable maintenance capability, enhancement capability as well as capability to expand teams rapidly in order to respond to client-specific needs or undertake client specific developments. Key measures for improvement were in relation to cost effectiveness, responsiveness to customer needs, and platform reliability. **SOLUTION** Radixweb was identified by referral. They were selected on the basis of technical fit – range of technical capabilities to support our needs and range of technical services – quality of communication and reporting, quality management processes, flexibility, customer service, and cost. The scope of the service is development and technical research. Strategy, design, and architecture is done in-house as is task prioritization. We continue to complement Radixweb resources with some in-house technical capability for R&D [research and development] and quality management. They have been engaged for 12 months and the project work remains ongoing. **RESULTS & FEEDBACK** Performance has been great. Compared to previous methodology – onshore development with in-house developers – our costs are down by around 30 percent while our output has doubled. Quality has improved. Costs are predictable while we have improved access to certain skill sets. They are highly flexible and responsive and have provided a continuity of resources. They have delivered everything that was expected on them. As with any development team, quality varies between individuals, and this is something we need to be aware of in assigning projects and tasks and assessing time frames. Management of developer QA [quality assurance] prior to handing code for final QA, which we undertake in-house, could be improved.  --- #### E-commerce Development for Stationery Products Manufacturer **The Project** - Services: E-Commerce Development - Project size: $10,000 to $49,999 - Project length: Jan. 2000 - Ongoing **Project Summary**: Radixweb salvaged an e-commerce website that allows users to customize and personalize products. They rebuilt the unfinished product, completed all technical work and coding, and provide bi-annual upgrades. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Stationary Manufacturer - Industry: Manufacturing - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 23, 2015 **Feedback Summary**: Radixweb has increased growth by 30% per year, reduced the bounce rate, and increased average time on page. The team delivered a user-friendly website with very few bugs, which were quickly resolved. They are flexible, consistent, responsive to feedback, and can communicate in layman's terms. ""If you can dream it, Radixweb can put it together."" **BACKGROUND** Please describe your organization. We are a manufacturer of custom stationary products. What is your position? I'm the chief executive officer. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with RadixWeb? We were looking for a website developer that could provide us with an online customization and personalization website for customers, so they could design their products online. We had hired a domestic company to do that, spent $35,000 with them, and they could not give us a basic, functioning product. That's when we started searching for other companies and found Radix about five years ago. We delegated our project work to them.  **SOLUTION** Please describe the scope of their involvement. We started the development work again from scratch, basically rebuilding what we had built before with our other provider. They used an e-commerce space platform, and ours was a totally custom solution. We uploaded all the images and text, and they did the coding. We guided them along the way, but RadixWeb completed all the technical work. How did you come to work with RadixWeb? We found them online. Could you provide a sense of the size of this initiative in financial terms? We have spent about $40,000 with them so far. What is the status of this engagement? The initial project lasted for four months, and we usually get an upgrade from them twice a year. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? The numbers really speak for themselves, and we have typically grown in the 30% range per year since we started using RadixWeb. Our bounce rate has dropped significantly and the average time spent on page has increased on average. On the other end of the spectrum, with regards to usability, it’s been great. We don’t receive bug reports very often and even when we do, Radix is able to correct them quickly for us. How did RadixWeb perform from a project management standpoint? They're always within the budget. A lot of the time, we'll make a lot of changes on a project. They adapt to those changes and give us what we want. They're always pretty much on the cutting edge of web development, and whenever they come up with an upgrade, we typically upgrade our website to reflect the new enhancements they've come up with. We were very instrumental in helping them conceive their design studio, to make it simpler for the customer. Each time there's been an upgrade, we've been involved in giving them the feedback from our own customers, and they have adjusted accordingly, and ended up passing that to their other customers, too. I don't know how many developers they use. We've had the same project leader since the day we started. He is a terrific individual that has made our life a lot simpler. He may be in India, but we consider him part of our core team because we are very reliant on him, and he's been so helpful to us. As we find things in the process of the upgrade, we will send screenshots to them, which illustrate what we're looking for and what we want to change. We've shown them other people's websites and they've stepped up to the plate, and designed, essentially, what we're seeing at our competitors’ websites. What distinguishes RadixWeb from other providers? The key ingredient with them is that they know how to talk to you on a more personal level. We're not programmers, we have no earthly idea how to program. We will give them a concept in an elementary perspective. They take that idea and run with it. They don't overwhelm us with technical details; they simply get the job done and explain it in simple terminology.  They have a strong program built into their structure. If you want to summarize it into a couple of words, from Radix' perspective, nothing is impossible. If you can dream it, they can pretty much put it together. Is there anything RadixWeb could have improved or done differently? At first, we received a lot of work that had bugs, which made us delay the project, and things of that nature. But once we brought it up and they put in a quality assurance team that started going through the website thoroughly before it was presented to us, all that went away. We did not run into any bugs at all after that. If we did find anything, it was very minor. That's been a gigantic improvement. Outside of that, I can't think of anything that they could do to improve. What they have done three years ago has made them the ideal company for us. --- #### Development of Cloud-based Data Analytics Solution **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: July 2014 - Ongoing **Project Summary**: RadixWeb migrated a data analytics platform from client-based to cloud-based. In a massive five-year engagement, RadixWeb worked in a Microsoft Azure environment and used SQL, C#, .NET and other technologies. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Chief Technology Officer, Visiun - Industry: Business services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 6, 2015 **Feedback Summary**: RadixWeb excelled at handling changing project specifications. The team demonstrated expertise in a wide array of technologies. They were proactive at fixing mistakes and taking responsibility when tweaks were needed, and eagerly applied themselves to optimizing the team’s dynamics. ""Radix self-identified and offered solutions, which we felt were very fair."" **BACKGROUND** Please describe your organization. Visiun provides data analytic software and services to its clients. What is your role at the company? I am the chief technology officer at Visiun. **OPPORTUNITY / CHALLENGE** What was the business challenge that you were trying to address with RadixWeb? Visiun wanted to take its industry-leading analytics solution and move it from a client-based application to a pure cloud-based solution. What were your company's business goals for the project? We wanted to have a solution, which our clients would recognize for the same deep analytics, yet looked like it was made for the cloud and was not simply a quick port of a client solution. **SOLUTION** Please describe the scope of their involvement in detail. This was a project hosted in Microsoft Azure environment. It involved a lot of SQL Server, C#, .Net, Telerik Controls, web services, and Redis Cache. How did you come to work with RadixWeb? We wanted a partner who was big enough to be able to pull in specialized resources when needed, but not so big that we would have trouble getting their attention. Radix has turned out to meet both of these points very well. Could you provide a sense of the size of this initiative in financial terms? We expect the project to take more than five years. What is the status of this engagement? Radix's work for us began in July 2014 and still continues. We have engaged them for additional phases of work during the last year. They have delivered on their commitments, and we have felt increasingly comfortable continuing to send Radix additional work. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? I do not have any obvious metrics to share, but Radix did deliver our cloud-based solution, which is now working excellently. We continue to enhance the solution with Radix. How did RadixWeb perform? RadixWeb has been excellent – showing expertise in all of the key technologies we needed: C#/.Net, SQL Server, Azure, Telerik controls, and ABCPDF. Our own fluid requirements have made it challenging at times, but RadixWeb has excelled. What distinguishes RadixWeb from other providers? When we felt things were not going perfectly, Radix was quick to agree with our assessment and was proactive in offering solutions, which we felt went beyond what was required. For example, early on, we felt that the four-person team was not delivering updates at a quick enough pace, Radix agreed and had come to the same conclusion. They removed one team member and replaced him with two others for six months – so 25% additional resources on the team at no additional charge. With some smaller items, Radix self-identified and offered solutions, which we felt were very fair. In hindsight, are there areas in which they could improve, or things you might do differently? I can think of no obvious things they should have changed. The resources allocated to the project were not always optimal, but the root cause was that we had changing requirements and priorities. Radix definitely did adjust as needed. What advice would you give to a future client of theirs? Give Radix good insight into your product plans. That will allow them to stay ahead of the curve in terms of lining up the best resources and offering suggestions on how to best staff and deliver. This is not exactly specific to Radix, but still applicable: the more specific your requirements, the less likely you are to be disappointed. In most cases, when we did not get what we wanted, it was because we left our requirements at too high a level. --- #### Auditing Platform Developed for IT Startup **The Project** - Services: Custom Software Development - Project size: $50,000 to $199,999 - Project length: **Project Summary**: Radixweb developed a solution to automate compliance report auditing and digitize the results for trend analysis. The team created a mobile app and a web platform and continues to improve the backend. **Review Rating**: 5.0 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Co-founder, eCAT - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 6, 2015 **Feedback Summary**: Radixweb consistently remains within budget and on time with all deliverables. The team completes service ticket requests within 24 hours and provides daily updates via Redmine. They foster a strong client relationship with a good understanding of the business and patience with the process. ""Their intuition on what we were trying to explain was a notch above other [vendors]."" **BACKGROUND** Please describe your organization. The name of the business is eCAT, which is an acronym for Electronic Compliance Audit Tools. What is your position? I'm a co-founder. **OPPORTUNITY / CHALLENGE** What business challenge were you trying to address with RadixWeb? About four or five years ago, my partner had this idea about digitizing audits. By audits I mean, for example, health care audits and hygiene audits. Its processes that are ordinarily carried out repetitively on paper. He was doing these audits himself and, as it turns out, he was being paid handsomely to do them, but nobody was paying him to sit at home, doing all the reports and trying to figure out whether things were trending up or down. Eventually, he had the idea of digitizing them, and he couldn't find tools out there to do it, so he asked me to get involved as a partner to help shape that entire project. **SOLUTION** Please describe the scope of their involvement. The initial business from our perspective was all about shaping what we felt was the ideal tool to automate the task. What we wanted was to take that paper and clipboard and drop it onto people's smartphones or tablets. Back then, the main platform was Windows and, as we got going at it, we realized that technology changed quite quickly and that Android was the next thing. Then, of course, it was Apple. Radix came up with a way of handling all that for us because to be honest we were quite computer illiterate, I suppose. We were relying on their guidance all the way through, as to how to approach it, and what platforms to build it on and whatnot. We've actually rolled it into something called PhoneGap, and PhoneGap translates to Android; not entirely, but it makes the process easier. We had the mobile app up and running, and then we developed a website to work in parallel with it. The principle is that you would go to your hospital, clinic, or wherever you're doing your audit, and you do that on your tablet. You would then submit that, and it would go on up into the cloud. Then, the calculations would happen there, in terms of how it's performing today versus yesterday, or this week versus last week, or this branch versus another branch within the industry. Between us, during the development phase, we would have continuously been guiding them as to how we wanted it to look and feel, and how we felt the user interface should be designed. Because they understood that if we're going to roll this out to bigger organizations, then training has to be absolutely minimized. They had great patience with us, and we had patience with them. Between us, we came up with a system. The very first place we went to had 70 people, and we had them trained pretty much in 24 hours and ready to go. To us, that was a great marker of how the first launch went, and it's been really improving from there. The back-end of the website – that's been an ongoing development process, and we're continuously trying to get the interface better for the end-users. Most importantly, it's the reporting structure and the mechanics around that. In other words, how those reports are distributed. They can be fired based on what we call alerts, which are triggered based on specific business logic. It could be something like a score is too low, or an inconsistent parameter, which requires somebody to be notified about it. The system takes that audit, reconfigures it, emails it out, and creates tasks. Now, you've got open tasks as a result of the audit. Then, other people can log into the system and close out those tasks, reassign them, move them, complete them, or whatever it is. We wanted structures in place that allowed the full users, which might be auditors or super administrators, all the way down to what we call task closer, which is the kind of bare minimum. If you login as a task closer, you literally get your open tasks in front of you, and then you close them out. That's a little tour of what we've been about for the last few years. We've got investment onboard, and we've been growing our business for the last four years, obviously. Right now, we've got quite a good number of what we consider blue chip companies using the system. Really, it's just about onboarding as in getting more people to buy into it. As we go, of course, and as various clients come on, if somebody wants something bespoke, and it's very bespoke to that client, they will pay for that accordingly. We set up a slightly separate system for them. In the main, what we've tried to do is retain one core system, which every client has, and the clients that do suggest stuff that we feel is good for everybody, we put it into everything. However, if it's very bespoke to a specific client, then we just leave it for their particular domain. Right now, we're working with a core team of three programmers. We have two clear product lines, and there's one programmer/developer on each of them. The third programmer is on the mobile product, and then we have a fourth guy who does all of the QA [quality assurance]. That's as small as the team has been. Sometimes, we take in bespoke work, and we bring in two extra programmers for that. At the height of the development project, I think there were 10 or 12 of them, but that was three or four years ago. How did you come to work with RadixWeb? We are not experts in all of this, but we looked at a number of potential programmers in Ireland, and also in the United Kingdom, but we found them to be slow in what they were offering and also very expensive. They were sort of estimating the project would take 18-months, and we just couldn't believe it was going to take that long. Once we had screened through Ireland and the U.K., people here suggested that we should try India. We didn't really know where to start in India, so we just started combing through the web. We had 20 or 30 potentials, and we started making phone calls, and all that kind of stuff. We eventually narrowed it down to four or five providers, and I think the last three we actually met in person to interview and have demos. Being honest, we wouldn't have had the wherewithal to say whether these guys were fit for purpose or not technically. We explained to each of these people what we had in mind, and we expected them to come back to us with a proposal of how it might look and feel, and how they would see it rolling out. We learned a lot from each and every one of those. Each of those meetings showed us, "Well, there's something we didn't know before or something we should consider for the next one." We did get some advice from friends and family. There was one guy in particular who did a bit of programming himself, so he gave us quite a few pointers of what to keep an eye out for, at the very least. I suppose Radix seemed to tick more boxes than anybody else, but I think the final thing for Radix was that they had two guys, in particular, at the time on the team that just seemed to get it. I can't describe it any better than that, but they seemed to understand deeper and better than any of the others did. They were able to come back to us much more sharply with, "Well, this is what you guys are actually looking for." We were like, "Yes, that actually does make sense." Their interpretation or their intuition on what we were trying to explain seemed to be a notch above the other people we were talking to. On price, I don't think they were the cheapest, but they certainly weren't anywhere like what U.K. developers might have been. Ultimately, that's really what it was, their intuition and what they brought to the table in terms of identifying what we really wanted. From having done the initial mockups and overview, and conversations with two or three other companies, we just thought they were a better fit. Could you provide a sense of the size of this initiative in financial terms? I can tell you now we're spending about $12,000 a month with them – that's right now. At the peak, there were a lot more team members involved, and we were writing things from scratch. What is the status of this engagement? The relationship is ongoing. **RESULTS & FEEDBACK** Could you share any statistics or metrics from this engagement? Because it was a kind of a rolling development, we didn't ultimately know what the final product was going to look like. We did have a fair idea in our own minds what it should look like, but as we got in with more clients and more customers, we recognized that we had to adapt it relatively quickly. There was quite a strong learning curve on our side. For the first while, in fairness to Radix, even though we tried to do it, we didn't really enforce too many of the KPIs [key performance indicators] that we had each agreed upon because, frankly, we were changing the goal post nearly too quickly for them to stick. As we got more settled, we had more KPIs in there, and they were really more around client issues. We said that if a client has what we called a show-stopping bug, meaning they can't actually perform an audit, then it was all hands on deck, and that had to be fixed as smartly as possible. In the main, we've never gone down entirely. We never had a complete stop. We've had the bugs on the mobile app sometimes, but the show-stopping ones, we've nearly always fixed them well within 24 hours. From a customer service point of view, that was one of our biggest KPIs – that we wouldn't let anybody wait longer than a day, and we've got that locked down. On the other side then, when we decide there's a new piece of work to be done, we tend not to put a huge amount of pressure on them because we want it done right. We would agree at the start that this change is going to take 10 days. It doesn't always come back within 10 days, sometimes it could be 11 or 12, but other times, they'd come in on seven or eight. That, to be fair, might also depend on what other bugs might have happened in the meantime. To measure it, if it's something we've often done, we do look at it month on month, but we don't really hold it there. It's not a carrot and a stick type of thing. We're probably not as standardized as we should be. How did RadixWeb perform from a project management standpoint? We've never gone over budget, and we would be quite sharp on that, especially being a startup. We would lock down whatever the price of the development is, and they've never breached that mark. I can't tell you if they did it cheaper, but certainly they've never gone over the budget. In terms of time, it's always been there or thereabouts. It's certainly never been so far over that we had big issues. That's not been the case. Both on budgets and time, they've been pretty sharp. We don't really use project management tools or bug trackers. I don't think we're big enough, we don't really have enough, although we do use Zoho. That's been more from the client-facing side. The tickets generated there are handled by our technical manager. The ones he can't fix, he passes on to Radix, and it's usually handled within a day. What sometimes happens is that a client says, "This isn't working," and when we look into it, we realize that it actually wasn't meant to work that way. It needs a change. Then, we go back to the client and say, "If you want this change, we'll scope it out, we cost it out, and then we'll come back to you." Then, we'd agree to those timelines at Radix, and feed it back to the client. The main tool we use between Radix and ourselves is Redmine. The programmers are consistently putting updates every day of the week into that. Then, once a week we would have a Skype conversation with them where we'd agree whatever the objectives should be, give or take, for the following week. I do think that the Redmine tool could be used a bit better but, to be fair to Radix, I'm not sure that it's their fault. We probably don't enforce that enough. What I mean by that is that we tend to agree on a lot of stuff over Skype, and we do follow Redmine, but it's not like I would look into that every day of the week and see if they're ticking things off day in and day out. Redmine could probably be used better in terms of tracking the order stuff, and the smaller fixes. They probably should be done a bit quicker at times, but again, I can't speak to when somebody else jumps in and says, "Here's an issue that we do need to move up the priority list, and have something else moved down." Rather than get bogged down explaining why something was two days late, we tend to take the good with the bad. If it is two or three days late, chances are it's because we've moved something else for service. What distinguishes RadixWeb from other providers? To be fair, I don't have a whole lot to compare them to because they're the only ones we've ever really used. That said, if I had to guess, I think it's their approach to client relationship management. RadixWeb has some project managers or leads that do seem to have a good intuition, and they understand us quite well. Is there anything RadixWeb could have improved or done differently? If I've learned a lesson over the years, it's been to spend more time in that first stage, of getting that right and understanding it right. Usually it's our issue. We might not give it enough time, and then when we get the final product back we're kind of going, "That's not exactly what we're looking for." Yet, it's probably what we did sign off on in the first place. They would then go back and fix that quite smartly for us, and they don't mismatch too much really, in the grand scheme of things. --- #### Web & Mobile App Dev for Plant Conservation Nonprofit **The Project** - Services: Mobile App Development, Other Application Development, Web Development - Project size: Confidential - Project length: Jan. 2024 - Ongoing **Project Summary**: Radixweb has developed a web and mobile application for a plant conservation nonprofit. The platform supports standardized data collection for assessments under the Global Biodiversity Standard. **Review Rating**: 3.5 - Quality: 4.0 - Schedule: 3.0 - Cost: 4.0 - Willing to Refer: 3.0 **The Reviewer** CEO of The Global Biodiversity Standard, Nonprofit - Industry: Non-profit - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Mar 18, 2026 **Feedback Summary**: Radixweb has successfully launched the web app and the mobile app on Google Play Store and Apple App Store. The team initially delivered on time until technical barriers delayed the progress. The challenges could have been more proactively managed. The technical solutions are well implemented. ""The technical solutions are well implemented."" **BACKGROUND** Please describe your company and position. I am the CEO of The Global Biodiversity Standard of a non-profit company Describe what your company does in a single sentence.The world's largest plant conservation network, mobilsing botanic gardens for plants, people and the planet. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Radixweb to accomplish?Develop a platform to host the application form for The Global Biodiversity StandardDevelop a mobile app for the assessment form for The Global Biodiversity StandardDevelop a web-based version of the assessment form. **SOLUTION** How did you find Radixweb?Online SearchWhy did you select Radixweb over others?High ratingsPricing fit our budgetHow many teammates from Radixweb were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Develop a web-based and mobile-based application to support standardised data collection for assessments under The Global Biodiversity Standard. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Publication of the web-based app: application.biodiversitystandard.orgLaunch of The Global Biodiversity Standard app on the Google Play Store and Apple App Store.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project initially developed on time until there were technical barriers that delayed the progress. The response could have been better managed in a proactive way.What was your primary form of communication with Radixweb?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The technical solutions are well implemented.Are there any areas for improvement or something Radixweb could have done differently?There could be more attention to detail. The app is focused on technical science, but the team did not pay full attention to the requested terminology, which meant several reviews were required. --- #### Mobile App Dev for Professional Hair Care Company **The Project** - Services: Custom Software Development, Mobile App Development - Project size: Confidential - Project length: Mar. 2024 - June 2025 **Project Summary**: Radixweb developed a booking app for a professional hair care company. The team created UI/UX designs for iOS, Android, and web versions, backend development, database architecture, and payment integration. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Software Administrator, Xpert Professional Hair Care - Industry: eCommerce - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Dec 2, 2025 **Feedback Summary**: Radixweb completed the app designs and key features, allowing the client to conduct tests. The team managed the project effectively, delivering it on time and responding promptly to the client's needs. Moreover, they were helpful and dedicated, especially the project manager assigned to the client. ""What impressed me most was the support I received from Prachi."" **BACKGROUND** Please describe your company and position.I am the software administrator of Xpert professional Hair careDescribe what your company does in a single sentence.WE Xpert Professional offers hair & beauty salons a complete marketing and distribution service in both The Republic of Ireland and Northern Ireland. We have been successfully partnering and building local and international brands since 1997.. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Radixweb to accomplish?develop our Booking Apps and Admin Console for ACCADEMIA — the ultimate education booking platform designed exclusively for hairdressers and beauty professionals across the UK and Ireland. **SOLUTION** How did you find Radixweb?Online SearchWhy did you select Radixweb over others?High ratingsPricing fit our budgetDescribe the scope of work in detail. Please include a summary of key deliverables.sudent Booking App – allowing users to browse courses, book classes, view schedules, manage payments, and track their learning journey.Teacher App – enabling educators to manage their classes, take attendance, update course content, and view bookings.Salon/Business App – providing tools for salons to book training for their teams, manage staff participation, and track course history.Admin Console – a centralised dashboard for managing courses, sites, teachers, pricing, schedules, reports, and overall system configuration.Key deliverables included:UI/UX design for all applicationsDevelopment of iOS, Android, and web versionsBackend development and database architectureIntegration for payments, reporting, and user authenticationTesting, QA, and deployment of the platform **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?About 80% of the apps and admin system were built.We could test the main booking features, like browsing courses and signing in.Key parts of the system, such as course management and teacher management, were working.The design and screens for the apps were completed so we could test how everything looks and works.Our early testing showed that most main features were working correctly, and we were close to starting full end-to-end testing.Describe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was very good. They tried to keep the work on track, and some parts were delivered on time. When delays happened, they did explain the reasons....Mostly on our side. They replied to my questions and needs, and they were willing to make changes when I asked. Overall, they were very helpful What was your primary form of communication with Radixweb?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed me most was the support I received from Prachi. She was there for me day and night, always ready to help. I was fully involved in the project, and whenever I needed something, she responded quickly and supported me throughout the process. Her dedication and commitment really stood out.Are there any areas for improvement or something Radixweb could have done differently?No, there were no major areas for improvement. Everything was as expected, especially because I was involved 24/7. The team worked with me closely, and we managed challenges together as they came up. --- #### Custom Software Development for Software Company **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Mar. 2024 - Mar. 2025 **Project Summary**: Radixweb enhanced a software company’s platform. The team added features, including interface enhancements, saving capabilities, and provided testing services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, SOS Click - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Sep 24, 2025 **Feedback Summary**: Radixweb delivered fixed versions of the platform, enabling the client to collect user feedback and improve the product further. The team communicated via email and Microsoft Teams. Overall, the team impressed the client with their experience, availability, and ability to meet budget constraints. ""They delivered everything and met the highest standards for a project of this type."" **BACKGROUND** Introduce your business and what you do there.I’m the CEO of a software company that enhances and supercharges the way users save their work on Microsoft Office. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Radixweb?We needed help adding new features to our platform based on user feedback and ironing out bugs. **SOLUTION** What was the scope of their involvement?Radixweb developed new features for our platform, including interface enhancements and more saving capabilities. The team also provided testing services.What is the team composition?We worked with one teammate from Radixweb.How did you come to work with Radixweb?We found Radixweb through an online search. We chose them because they had experience with .NET development and offered a very competitive price since our budget was tight.What is the status of this engagement?We worked together from March 2024 to September 2025. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Radixweb shared the fixed versions of our platform, allowing us to observe the progress made so far. I shared these versions with some users to collect their feedback and move forward with the bug-fixing process based on their input.How did Radixweb perform from a project management standpoint?We communicated via email and Microsoft Teams. Radixweb didn’t have to deliver within a specific timeframe.What did you find most impressive about them?I was impressed by Radixweb’s experience, availability, and ability to meet budget constraints.Are there any areas they could improve?I didn’t think there was anything they could improve on.They delivered everything and met the highest standards for a project of this type.  --- #### Custom Software Dev for Fitness Equipment Manufacturer **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: Jan. - Mar. 2025 **Project Summary**: Radixweb was hired by a fitness equipment manufacturer to handle the software development and UX/UI design of their motorized exercise machine. Their work included system integration, testing, and optimization. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Director, Fitness Equipment Manufacturer - Industry: Sports - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Sep 23, 2025 **Feedback Summary**: Radixweb delivered a fully functional software system and intuitive UX/UI for the client's motorized exercise machine. The team was highly organized, professional, and communicative throughout. What stood out about Radixweb was their technical expertise, creativity, and attention to detail. ""Their communication, responsiveness, and professionalism were outstanding."" **BACKGROUND** Please describe your company and position. I am the Managing Director of a sports company Describe what your company does in a single sentence.Develops innovative, electronic, motor-driven exercise equipment with advanced software and touchscreen interfaces. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Radixweb to accomplish?We engaged Radixweb to handle the software development and UI/UX design for our motorized exercise machine, and they delivered exactly what we envisioned. **SOLUTION** How did you find Radixweb?Online SearchWhy did you select Radixweb over others?High ratingsGood value for costCompany values alignedHow many teammates from Radixweb were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Radixweb was engaged to design and develop the software and UI/UX for a motorized, touchscreen-enabled exercise machine. The project included: Custom Software Development: Creating the backend and control software to operate the electronic and motorized components of the equipment. UI/UX Design: Designing an intuitive touchscreen interface that delivers a seamless and engaging user experience. System Integration: Ensuring the software, hardware, and user interface worked together reliably and efficiently. Testing & Optimization: Conducting thorough testing to ensure accuracy, responsiveness, and usability of the system. Key Deliverables: Fully functional software controlling the exercise machine Interactive, user-friendly touchscreen UI/UX Documentation for system operation and maintenance Completed project delivered on time and within budget  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Radixweb successfully delivered a fully functional software system and intuitive UI/UX for our motorized exercise equipment. The project was completed on time and within budget, with the system meeting all specifications and providing a seamless user experience. Their work turned our concept into a reality, demonstrating high quality, efficiency, and reliability.Describe their project management. Did they deliver items on time? How did they respond to your needs?Radixweb demonstrated excellent project management throughout. They maintained clear and responsive communication, adapted quickly to our needs, and consistently kept the project on schedule. All deliverables were completed on time, and their workflow was highly organized and professional.What was your primary form of communication with Radixweb?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most about Radixweb was their ability to take our ideas and turn them into a fully functional, user-friendly system. Their technical expertise, creativity, and attention to detail made the complex software and UI/UX design seamless and effective.Are there any areas for improvement or something Radixweb could have done differently?Radixweb managed the project exceptionally well from start to finish. If anything, minor improvements could include providing more frequent progress updates during the early stages, but overall their communication, responsiveness, and professionalism were outstanding. --- #### Platform Redevelopment & Design for Financial Services Co **The Project** - Services: Custom Software Development, UX/UI Design - Project size: $200,000 to $999,999 - Project length: Jan. 2021 - Feb. 2023 **Project Summary**: Radixweb redeveloped a legacy collection management platform for a financial services company. The team gathered requirements, collaborated on UI/UX design, and handled full stack development using .NET. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** MIS Director, Financial services - Industry: Financial services - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Sep 22, 2025 **Feedback Summary**: Thanks to Radixweb's work, the client noticed improvements in productivity, system efficiency, and access to information. The team demonstrated strong project management, communicated consistently, and responded quickly to feedback and corrections. Their requirements-gathering process was thorough. This review is an update by the client company. The original content is located below the new review. ""The team remained stable throughout the two-year project, contributing to its timely and successful completion."" **BACKGROUND** Please describe your company and position.I am the MIS Director of a financial services company Describe what your company does in a single sentence.We are professional commercial collection service company specializing in business-to-business debt recovery. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Radixweb to accomplish?We hired Radixweb to revamp our legacy platform by streamlining licensing management, improving document and contact management, overhauling our collection agency software, and creating a browser-based system with a SQL back-end to increase productivity and support business growth. **SOLUTION** How did you find Radixweb?Online SearchWhy did you select Radixweb over others?High ratingsGood value for costHow many teammates from Radixweb were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Radixweb completely redeveloped our legacy collection management platform. They conducted detailed requirements gathering, collaborated on UI/UX design, and handled full-stack development using .NET and SQL Server. The project included QuickBooks integration, server setup, deployment, and post-launch support. Key deliverables included a modern browser-based system, enhanced document and contact management, a client portal for account access, and improved operational efficiency. The two-year project was completed by a team of five developers and a project lead. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Employees are happier with the software and can manage more files efficiently.Productivity has significantly increased.Customer service quality remains high while requiring fewer staff.Clients can access account information, reports, and payments through a responsive client portal on any device.Overall system efficiency and access to information have improved, supporting better business operations and revenue management.Describe their project management. Did they deliver items on time? How did they respond to your needs?Radixweb demonstrated strong project management throughout the engagement. They began with an extensive requirements-gathering phase, followed by clear sprint tracking using Jira. The team maintained consistent communication through virtual meetings and messaging, responding quickly to feedback and corrections. Deliverables were completed on schedule, and the project lead and developers worked directly with us to ensure all needs were addressed efficiently. The team remained stable throughout the two-year project, contributing to its timely and successful completion.What was your primary form of communication with Radixweb?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The most impressive aspect of Radixweb was their thorough requirements-gathering process, which took two months but ensured the project’s success. Their clear communication, stable team, and ability to translate complex business needs into a functional, user-friendly platform set them apart from other development agencies.Are there any areas for improvement or something Radixweb could have done differently?There were no significant issues. At the start of the project, Radixweb provided a full escalation chain, but it was never needed. All corrections and updates were handled efficiently by the project lead and developers, making the process smooth and responsive. **UPDATED REVIEW** This review was published on October 21, 2015Jana BauerMIS Director, Andersen, Randall & RichardsFinancial servicesYuma, Tennessee51-200Jan 2011 - Jan 2013$200,000 to $999,999VerifiedProject summaryRadixweb redeveloped an outdated website to simplify maintenance, manage licensing, and improve document and contact management. The team completed the complex project in 2 years with 5 people.Feedback summaryThe new design has improved usability, productivity, and efficiency with better access to information and less data entry. Radixweb was detail-oriented and thorough in gathering requirements. The team was stable and consistent, providing good communication and excellent customer service.BACKGROUNDPlease describe your organization.We are a commercial collections agency specializing in collecting on business-to-business debt, not individuals, unless they are personally liable for a debt.What is your position?I'm the MIS [management information systems] director.OPPORTUNITY / CHALLENGEWhat business challenge were you trying to address with RadixWeb?We were using a collection agency software that wasn't really meeting our needs, and we needed to replace it. Licensing was getting out of control. It was going up on an average of 67 percent a year, which is insane. The support from that company was just horrible, and it didn't meet our needs. We were busy creating workarounds to keep the system going, rather than just having something that met our needs. Every update they did went further away from what we were looking for, so we decided to build our own.Our first requirement was that it needed to be browser based, with a SQL [structured query language] back-end. We did not want to have to maintain tons of computers with software updates and craziness that way. We needed better document management, contact management, and an overhaul of the things it provided for us.SOLUTIONPlease describe the scope of their involvement.They did both front-end and back-end development. We collaborated on the design; my role in this whole process was as the architect. I gave final approval on all design efforts. They presented us with several possible visual options. They asked what color scheme we were looking for, and then they presented me with three or four different layouts that we could choose from, which made it a lot easier. That was based on what colors we wanted to use and knowing overall what I needed it to accomplish.I started out with a requirement gathering person. He and I had multiple phone calls using GoToMeeting in which I shared my screen and demonstrated our current systems, the challenges I felt we needed to overcome, the features I liked, and the features I wanted drastically changed. That was probably a good month of conversations back and forth, and recorded conversations with screen shots and the whole nine yards.From there, we also had the senior business head at Radix come out for a week, sat with employees in all of the divisions, and then sat with me for quite a bit. We went over what the employees thought were problems that they would like to see addressed. At that time, we were also building a dictionary because in our industry, there is a lots of specialized language. He went back with a solid dictionary for them of what we mean when we say certain terms, kind of a reference guide. Then, we had a project lead and three developers, all at full-time. They worked directly with me as we fleshed out what we needed and what we wanted to do.I'm pretty sure they were using Visual Studio. We did .NET for the front-end and Microsoft SQL enterprise for the back-end. We obtained the licenses for the SQL and everything for them. We also integrated it with QuickBooks, which we use for our company financials. We used the web connector process that QuickBooks has for exchanging information between our application and QuickBooks, which was all in C#.We built the servers that they would use, and then basically gave them remote desktop access to those systems. We built the staging, test, and production environments for them as far as configuring Windows and all that kind of stuff. They built everything after that point and deployed to those systems.How did you come to work with RadixWeb?A previous employee here obtained a list of about 150 Microsoft Gold Certified partners, and I'm not sure where he got that from. We sent out RFPs [request for proposals] to all of those companies. About two-thirds of that list were domestic companies, and the other third were international. Alarmingly enough, I got one reply from a United States-based company, and it was, "Good luck with your project." RadixWeb's proposal was head and shoulders above all of the other replies that I received.Could you provide a sense of the size of this initiative in financial terms?The total was around $250,000.What is the status of this engagement?After we selected Radix, we started conversations with them in July 2011. Once the requirements gathering phase was done, they started coding and doing mockups in September of that year, and the application launched in September 2013. The work with them is still ongoing for features and bug resolution – that kind of stuff.RESULTS & FEEDBACKCould you share any statistics or metrics from this engagement?I don't have actual metrics. Our employees are happy with the software, and productivity is much higher. We went with a basic mantra as we were going through the entire design process, and that was, "The things that an employee does every day, multiple times a day, should never be more than three clicks away." That's been tremendously helpful. My colleagues all tell me that they're just blown away with how much information is available at their fingertips and so quickly.Also, our fees are up. Employees can manage more files now than they were able to at one time. All of which means that we can have lower staffing, but still keep customer service way up there. Our collectors have all worked at other agencies before and seen a variety of systems. Their feeling is that it's super user-friendly and that access to information is a breeze. It's not convoluted like other systems are. That's from the collectors' standpoint.One of the other things that we developed after we went live was a client portal, using responsive web tech, which allows our clients to log in and get updates on their accounts, download information so that they can build custom reports, and view their remittance statements, payments – that kind of stuff. Our clients love it. They can be on any device at any time and take a look at their data.As far as sales go, they just love that they can give clients that access right away. They also love the closeness of the information they need to do their job every day, when they're talking to their clients and giving them verbal updates. It's a click or two away, and they have all of the information. They're the ones contacting companies trying to get them to place accounts for collections with us. The admin team loves the reduced data entry that they have to do. Putting in new placements, and clients – all of that stuff is easy, and it's all optimized for keying work.How did RadixWeb perform from a project management standpoint?We use JIRA for keeping track of sprints, tracking work, and communicating back and forth. With the time difference between here and there, having a central area where all of us can communicate, from my tester to my DBA [database administrator] to me. We can assign stuff to each other quickly, make comments, and everybody can be on the same page. We'd previously tried to use SharePoint for that, and it just didn't work as well.What distinguishes RadixWeb from other providers?I cannot stress enough how thorough RadixWeb's approach to requirements gathering was. We took two months on that phase and, at the time, I felt that we were going too slow, but I can't stress enough how much that made our project a success. The application is huge, and we got it done and deployed live in two years with five people. My project lead is a very good communicator without many issues. My team was stable throughout the process.Is there anything RadixWeb could have improved or done differently?I've never had an issue with customer service. At the beginning of the project, I was given a full escalation chain of command, where if I was having an issue I could escalate to someone outside of the team that oversees everything. To be honest, I've never had to use it. I was able to deal directly with my project lead or the developers to get corrections done as needed.At times, when interacting with some of the junior developers, I would see some messages that highlighted the fact that English isn't their first language. I would say for things like that when you know the system is going to interface directly with the user and provide confirmation messages and such, I don't think it's good to leave the phrasing to them. Now, when I know I'm going to have a pop that comes up, I give them the specific wording and configuration for it.STAR RATINGSOverall rating: 5 I never had to use my escalation process. My team was stable throughout, and I think that's a big part of what kept us successful. I didn't have a lot of turnover.Quality: 4.5Cost: 4.5Schedule: 5 They have never missed deadlines.Willing to refer: 5 --- #### SaaS Platform Dev & Design for University Enrollment Mktg Co **The Project** - Services: Custom Software Development, UX/UI Design - Project size: Confidential - Project length: Jan. 2023 - May 2025 **Project Summary**: Radixweb developed and designed a self-service SaaS platform for a university enrollment marketing company. The team built a solution to help end clients understand the enrollment landscape. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** VP of Product, 3E - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 14, 2025 **Feedback Summary**: Radixweb's efforts resulted in a scalable client-facing software platform. The team was reliable and agile, consistently meeting goals and timelines with outstanding quality throughout the engagement. Radixweb worked as an extension of the client's team and provided innovative solutions. ""We were very happy with the work and relationship with the team."" **BACKGROUND** Please describe your company and position.I am the VP of Product of 3EDescribe what your company does in a single sentence.Our expert difference makers use tech stacks and creative ingenuity to deliver modern solutions that increase university enrollment.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Radixweb to accomplish?Give Enrollment Proffesionals modern tools to understand the enrollment market **SOLUTION** How did you find Radixweb?Online SearchWhy did you select Radixweb over others?High ratingsPricing fit our budgetHow many teammates from Radixweb were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The team developed a self-service SaaS platform allowing Enrollment and Academic professionals to understand the evolving enrollment landscape and enable scenario planning and goal tracking to ensure success. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Create a new client-facing software platform that could easily scaleDescribe their project management. Did they deliver items on time? How did they respond to your needs?The Radix team was very reliable and agile.  Goals and timelines were consistantly met with outstanding quality.What was your primary form of communication with Radixweb?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Radix worked as an extension of our team.  They acted as the experts in many projects often bringing innovative solutions to the table.Are there any areas for improvement or something Radixweb could have done differently?We were very happy with the work and relationship with the team. --- #### Online Web Portal for IT Consulting & Development Company **The Project** - Services: Custom Software Development - Project size: $200,000 to $999,999 - Project length: Jan. - Dec. 2020 **Project Summary**: An IT consulting and development company needed a customizable powerful, feature-rich print system and hired Radixweb to provide the necessary services and expertise for the project. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Future Company Consulting Pty Limited - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 27, 2021 **Feedback Summary**: The company experienced immediate results with increased revenue from the platform as they added new products and features. The Radixweb team was able to develop the platform while on a tight schedule all the while providing ongoing support and increased features at the same time. ""They have exceeded my expectations at every point." " **BACKGROUND** Please describe your company and your position there. I'm the cEO of Future Company Consulting. We provide high end consulting and development and IT services to medium to large corporates both in Australia as well as the USA and Hong Kong **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Radixweb, and what were your goals? We needed a customisable powerful, feature rich print system for both our business as well as our 50+ clients **SOLUTION** How did you select Radixweb and what were the deciding factors? Reviewed 4 systems and Radixweb had the most superior product and the best support and account management. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Kick off meeting and explaned what we wanted and the team helped deliver that and get us live in under 10 working days. How many people from the vendor's team worked with you, and what were their positions? 3 - Sales Account manager, technical account manager and finance team. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Immediate revenue income trhough use of the platform which has steadily increased in time as we add additionalproducts and the platform releases new innovative features. Describe their project management style, including communication tools and timelines. We followed true Agile processes with daily standups and almost 2 daily sprints. What did you find most impressive or unique about this company? Professional "CUSTOMISED" site in extremely short period of time with ongoing support and incresed features. Are there any areas for improvement or something they could have done differently? None that I can think of. They have eceeded my expectations at every point. --- ## Portfolio & Awards ### Order Management Solution Hewlett-Packard Development Company was keen on exploring new avenues of B2B customer engagement capabilities through smart systems and intelligent solutions. They wanted to establish an unmatched web presence for their growing customer base with the help of a seamless omnichannel system. Radixweb joined hands with the firm by integrating its leading-age web-to-print solution and print order management system, OnPrintShop, to streamline printing services. This trailblazing solution has eliminated print service challenges like managing workflow, invoicing etc., automated the ordering process and rendered an unthinkable market edge to the firm helping HP’s leading network of print service providers with seamless solutions. ### Fully Customizable Business Process Software Shutterfly, LLC. Wanted to Embrace true agility with advanced process management software. Radixweb developed a robust cloud-based software application to build and manage business processes across various departments. ### Cutting-edge Automation Software RRD – The American Fortune 500 integrated communications company, R.R. Donnelley & Sons, offers the industry’s most trusted portfolio of marketing, packaging, print, and supply chain solutions. The company was looking to advance its tech-edge to deliver advanced seamless solutions to its customers by implementing cutting-edge enterprise-class technology developed and maintained by Radixweb. We have been advancing the solution that helps its customers to accentuate efficiency with enhanced customer satisfaction and gain a competitive edge. ### Cutting-edge Web App Development ThyssenKrupp AG is a German multinational conglomerate focusing on industrial engineering and steel production. To develop and produce technology-based solutions for future customer and market requirements, they approached Radixweb for web-based software development. Our team helped design, build, and evolve impactful, efficient, easy-to-use corporate and customer-facing web apps and portals. ### Custom Firmware Development Bose Corporation - An American manufacturing company approached Radixweb for custom firmware development. Our team exhibited expertise in developing market-rich custom firmware. Bose Corporation applauded the delivered system, showing high confidence in Radixweb’s coding and programming abilities. ### Audit Management Automation Software Tesco PLC is a British multinational grocery and general merchandise retailer. Radixweb’s custom software product client Ecat Group rolled the audit management solution out across the facility and moved all their auditing needs to the ECAT platform. To do this, they collated all their paper-based logs and trackers and re-created them on ECAT. They identified and set up the specific alerts, escalations, and reports management needed. Identified the primary KPIs managers needed and tailored their ECAT dashboards accordingly. The result is marvelous - Better Decision Making, Less Exposure to Accidents or Non-Conformance, and Improved Overall Performance ### Intuitive Custom Recruitment Software The client is a single cloud-based recruitment software solution to help users from advert to invoice - filling jobs with the best candidates, capturing the time they work, paying them and billing clients. Challenges  With time, their system had become dysfunctional. Being a desktop-based application, the system was plagued with issues to pull up version updates. From migrating the legacy architecture to a modernized one, Radixweb devised a one-of-its-kind HR and Recruitment solution for the client. Solution The client was stuck with an outdated system looking for an ideal technology partner to build a customized modern web application. Radixweb geared up to meet specific business requirements: the core need to have functionality, ability to search Top 10 right candidates, the inclusion of subscription plans, ability to add feedback, team-based search functionality and creating effective branding through themes as per need. Results With successful migration to web-based systems, the client saved a substantial amount of time and effort through simplified product licensing, automated processes and efficient database management. Intuitive features and improved user interface helped create a good brand presence for thousands of their existing users and it became a milestone to attract new customers. Performance Optimization: With availability diary module, the waiting time for candidate search was significantly reduced to 6 seconds. Implemented pattern search for users to search candidates based on patterns like availability time and date slot, etc.  UI/ UX Enhancements: Our online solution offered a competitive advantage to help the clients widen their customer base and retain loyal customers through immense ease of access.   Powerful and Secure Solutions: Deployed over the cloud, the security concerns were high- but being experts in the industry, Radixweb delivered the best possible authentication and privacy to data. ### Sustainable Property Management Infrastructure The client is a property management firm for mid-size property managers and independent landlords. Objective Radixweb was tasked with enhancing users’ property management experiences on the platform which included adding specific functionalities, APIs and payment platform integrations. The client wanted a sustainable, scalable and secured online presence through a smart codebase and custom solutions. Challenges At the very initial stage, the platform was a proof of concepts strung from several independent contractors. The client had very specific integration requests like rent, due and late fee collection apart from secure payment gateways; document storage facility and data security; maintenance and vendor management requests; e-communication of sorts like message boards, newsletters, polls, alerts, calendars and streamlining a third-party business integration into the platform.  Outcome The client is now a recognized name for property management in MFR and SFR and a go-to tool for rental communities and homeowner associations. Apart from building functionalities and API integrations, the client was also able to add an oversight tool for developers. Radixweb developed a sound tech architecture for the client through the use of: Programming Language: ASP.Net C# – MVC 5.0 and EntityFramework 6.0 Front end: Bootstrap, JQuery UI, MVC Razor (.cshtml) Backend(Database): SQL Server 2014 Hosting Sever – Windows Azure Source Code Management - Team Foundation Server (TFS)  The client rates Radixweb high in terms of efficiency, time management, communication-collaboration and most importantly, technical advantage.  ### Versatile Audit Management Software The client is one of the most efficient audit management firm that enables organizations to conduct deep, accurate and frequent audits. Suitable for small to Fortune 500 companies, ECAT is trusted by the world’s best brands like – Largo Foods, TESCO, Penske, Mondelez, etc. Challenges  A veteran in the Audit and Compliance industry, the client was in need of a fully automated system that adapts to diverse audits and compliance processes and offers real-time insights for faster decision making. They approached Radixweb for developing an easy-to-use, high-performing and fully automated solution. Solution Radixweb was selected to deliver a complete range of web application development services, from requirement gathering, technology consulting, to development and quality assurance followed by support, maintenance and ongoing enhancement. With a focus on matching complex audit and compliance needs, a software application for web and mobile platform has been developed. It was designed to automate compliance report auditing and digitize the results for trend analysis. Results  Tremendous Value Addition: The implemented solution played a crucial role in molding an advanced vision of the company’s Audit and Compliance process. The client was highly satisfied with the easy understanding of their requirements, timely release and high-end scalable solution. More Time-to-Market : On-time delivery, reduced overheads and result-oriented approach helped to achieve more time to market.  Streamlined Workflow: On-the-fly reports for Auditors, Supervisors, Top Management and other stakeholders within and outside the organization. 100% automation of manual auditing workflow saving time and money.  Increased Customer Reach: Highly increased productivity through accurate and efficient data gathering through the web & mobile audit system. Ongoing enhancement and support from Radixweb rendered an increased ability to capture a wide range of the market. ### Visionary Print Management Software The client is a publishing, printing, graphic design, and mail services company based in Eastern Oklahoma, USA. Challenges  The client was looking for an e-commerce platform with a design studio component for their printing business. They needed a platform where customers could send and access files electronically, locate products, access templates and make transactions online safely.  Solution Radixweb crafted a highly scalable eCommerce portal for the client to increase their brand visibility, customer base, and revenue growth. Using a comprehensive suite of the latest eCommerce features for online merchandising, helps them to be in sync with changing consumer behavior through a customizable platform to sell numerous products with a single integrated system. Results Tremendous Value Addition: With successful migration, Stigler turned from a rural-area family-owned business to a modern printer and a modern publishing company. Radixweb’s expert team delivered a highly robust solution to the client by maintaining seamless communication and transparency throughout SDLC. Owing to system elasticity, efficiency and reliability, the solution was highly appreciated and has yielded a better ROI and driven competitive edge. Increased Growth: The client could easily align themselves with the tech advancements and witness growth year on year – that too in an affordable and smart way.  Feature-rich Portal: Comprehensive suite of customized e-commerce features and informative descriptions for online merchandising. Proven efficient method for effective business transactions. High scalability to meet varying market demands by introducing different sales channels and reaching new markets.  Loyal Customer Base: High convenience and ease-of-use for end-users for smooth operations. Quick, efficient and user-friendly purchase options for products. The solution saved customers’ time and money with comprehensive search and safe transactions.   ### Web to Print Software Solution Ricoh Canada was looking to gain a stronghold in the production print segment. To meet this need, Radixweb developed and delivered web-to-print solutions by implementing cutting-edge enterprise-class technology solutions to boost revenue and simplify and, automate ordering processes for PSPs. It helped Ricoh Canada’s customers to accentuate efficiency with enhanced customer satisfaction and gain a competitive edge. ### Multifunctional Web Portal for investment org The client is a trading and investment organization from Oman that required an online facelift! They tied up with Radixweb to develop a web portal and mobile app for iOS and Android.  Objective The client is one of the premier trading and investment organizations and required a superior virtual presence in terms of a web portal and mobile apps to reach out to their client base for showcasing their services. Scope of work Radixweb developed a web portal for the client to widen their reach to target customers. They also developed an Android and an iOS app showcasing the services of the business group. Radixweb also managed the client’s social media and made several futuristic SEO integrations. Outcome The construction of the web and mobile platforms and their optimization has resulted in more leads being generated online for the client. The client holds an ongoing scope of work with Radixweb and is particularly amazed by the firm’s fast delivery module. Being an offshore client, they appreciate Radixweb’s promptness, availability, and communication when it came to proving development updated. ### Feature rich customized print management software The client is an IT investment auditing firm that joined hands with Radixweb to develop customizable, feature-rich print systems. Objective The client wanted a high-end, feature-laden print system for itself and 50+ customer base with intelligent customization abilities. Challenges The client was on a tight time budget but needed a varied scope of bespoke functionalities. They wanted Radixweb to develop new features, add customizable functionalities along with ongoing support. Outcome Radixweb helped the client go live in 10 days! The company experienced immediate results with increased revenue from the platform as they added new products and features. The client had reviewed 4 printing systems prior to the engagement and Radixweb had the most superior product offering. Besides, Radixweb’s bespoke feature development helped the client mark a niche and earn immediate stream of revenues. The client cherishes their partnership with Radiweb for superfast development, highly tested tech products and extremely competent project management.     ### Highend Compliance Integration on Business Website The client is a 26-year-old web development firm based in Madison, Wisconsin. Being a software development service provider themselves, they were on the lookout for an offshore development partner. Objective The client wanted to outsource an offshore development team with competitive rates and superior subject matter expertise. Sortis was looking for a development partner that was reliable enough in terms of meeting deadlines and achieving promised product quality. Challenge “We had almost given up when we found Radixweb”. The client had engaged with 3 other development firms but the partnerships fell out for a number of reasons like time difference, availability, and responsiveness issues. Solution Radixweb being an extremely process-oriented and people-focused software development partner extended its services to Sortis Digital Marketing by working around the clock to meet the time zone differences. Besides, Radixweb’s superior project management allowed the client to set the right expectations at the onset of the project. Here’s a list of our most important projects with Sortis: Completed upgraded tasks such as Plugins for Woocommerce with the Latest version of WordPress. Completed Innocorp Megamenu as per the client's design. Integrated multiple category filters for several software products. Resolved PCI compliance issue relating to Information Leakage via HTML or Javascript for client’s website. Outcome The client has been partnering with Radixweb for the last 8 years for several high-end software projects. The client mentions that the best part of this partnership is that both their partners and their internal development teams are well-informed of all advancements. They were able to get back to their clients immediately in respect of concerns and queries. ### Super responsive Healthcare Screening System The client is a background screening company that partnered with Radixweb to develop a platform with screening functionalities to assist healthcare systems to boost their efficiency.  Objective The client being a background screening firm wanted to develop a platform with multiple functionalities. Theirs is a very tech-dependent firm and the client wanted their platform to have superior integrations to help access drug screening, occupation health, etc. They also required customized integrations for vendor and client platforms for assisting healthcare systems function well. Challenges Healthcare systems were maxed out of their capacities during the pandemic because of their increased usage. The client mostly wanted to streamline the operations of healthcare systems through industry-appropriate screenings through their platform. Outcome Radixweb’s solutions have helped the client service its customers (large healthcare systems) overcome quality errors. The client is 100% happy with the brilliant integrations on their platform; the way it is benefiting their systems and boosting up their business.   The client is particularly impressed with Radixweb’s subject matter knowledge and preparedness along with brilliant IT consultation. They plan to work with Radixweb on a retainer basis for their ongoing projects.  ### Automated Order Management Software to Boost Sales Specialized in the printing of consumer packaging, high-quality books and commercial printing, USA-based renowned printing solutions company serves globally. They were looking to automate their system and leverage more productivity. The company partnered with Radixweb to create a customized web-to-print solution that helps in delivering top-quality packaging and logistics to businesses of all sizes across the globe at lower costs. Our team met all the printing requirements for simpler order management, automated manual tasks and smooth integration with existing systems. For quick estimation and comparing prices, we delivered a dynamic price calculator to simplify decision-making. We also developed a custom interface as an extension to CRM to reduce license costs and simplify order management for a geographically diverse team.  Over the years, we have created a strong partnership by delivering various successful custom-built software projects to help them boost sales and deliver seamlessly while meeting evolving market needs.  ### Cloud Based Recruitment System A leader in hiring industry in Australia was in need to revamp its well-known product to reach out to more candidates and employers efficiently. Their existent system was being used for more than fifteen years. It meant lack of modernized features and mandatory challenges of updates, maintenance and support.   To maintain a competitive edge in the volatile job market was a tough nut to crack; without meeting the demands of the growing workforce it was affecting their business adversely. Partnering with Radixweb, our team of experts helped the client with better technology options and move the systeam to cloud. With latest user interface, improved product distribution, new functionalities, and third party integrations like digital signatures, custom reports, broadbean servcies to search right candidates - a recruiting system was created. Regular monitoring, maintenance and enhancements culminated in a system that's quick and faced minimal downtime. Leveraging the advantages of cloud, the client witnessed faster time to market, rapid scalability, improvised performance and enhanced productivity and seamless co-ordination among its geographically distributed teams. ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_it_services_company_medical_india.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_it_services_company_india_2026.svg) ### Industry Recognitions - IAOP Global Outsourcing 100® 2024 - Inc. Power Partner Award - Divyesh Patel, CEO, Radixweb, Reveals the Thought - Freedom from Restrictive Traditions Is the Key - Divyesh Patel Is Building a Legacy of Trust - Scaling A Business To Global Standards - Top 10 India's Fast Growing Software Company - Top 10 Nearshore Software Development Companies - Inc. Verified Company - 30+ Best software outsourcing companies in 2023 - Top Custom Software Development Companies 2023 - Best .NET Development Companies In 2023 - Top Web App Development Companies in 2023 - Top Software Development Companies for 2023 - Top Custom Software Development Companies 2023 - Forbes Technology Council Member - Top 10 Software Development Companies in USA 2023 - STEVIE® Award for Innovation in Tech Development - TITAN Award for Most Innovative IT Company of 202 - GOLD GLOBEE® WINNER for IT Consulting - Best Custom Software Development Companies Jan'21 - Red Hot Technology - Top Web Developers 2021 - Top Custom Development Companies 2022 - Great Place To Work® Certified - ISO 9001 2015 Standards In Quality Management Sys. - World Festival Innovation Awards - IAOP® The 2020 Global Outsourcing 100 ## Key Clients - HP Inc. ## Packages ## About the Team ### Our Story Our story began with one belief — great technology starts with empathy. Over two decades later, Radixweb continues to blend human insight with engineering excellence, helping enterprises turn AI, Data, and Cloud into digital intelligence that drives real-world change. From building scalable software to empowering people with smarter systems, we craft technology that lasts, scales, and truly matters. ### What Sets Us Apart - Engineering Precision + AI Innovation: Radixweb blends 25 years of product-engineering excellence with next-gen intelligence. From Generative AI to advanced analytics, we design software that’s reliable, scalable, and truly smart—turning complex ideas into measurable business outcomes. - Customer-First, Value-Driven Partner: Client success defines our success. We align every engagement to your business goals through radical transparency, agile collaboration, and measurable ROI. That’s why global brands choose Radixweb as their long-term technology growth partner. - Future-Ready Expertise in AI & Data: Beyond digital transformation, we help enterprises achieve digital intelligence. With proven strength in AI, Data, and Cloud engineering, Radixweb delivers platforms that learn, adapt, and scale with your business. ### Quick Facts - 48 Verified Clutch Clients - 25 years in business ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 48 - Overall Review Rating: 4.8 Last Updated: 2026-06-25T08:51:56Z ### Business Entity - Business Entity Name: Radixweb Technosoft LLP - Source: Government of India Ministry of Corporate Affairs - Jurisdiction of Formation: India - Date of Formation: April 1, 2003 - Status: Active - Last Updated: February 15, 2022 - ID: AAK-1081 ## Locations (5) ### Frisco, TX (Headquarters) - 6136 Frisco Square Blvd - Frisco, TX 75034 - United States - 10 - 15 employees - Phone: 13125283083 ### Ahmedabad, India - Ekyarth, B/H Nirma University, Malabar County Road - Ahmedabad 382481 - India - 501 - 750 employees - Phone: 13125283083 ### Calgary, Canada - 123 Everhollow St SW - Calgary, AB T2Y 0H4 - Canada - 10 - 15 employees - Phone: 13125283083 ### Melbourne, Australia - Suite 411, 343 Little Collins St - Melbourne 3000 - Australia - 10 - 15 employees - Phone: 13125283083 ### Artesia, CA - 17510 Pioneer Boulevard - Artesia, CA 90701 - United States - 10 - 15 employees - Phone: 13125283083 ## Connections - Dharmesh Acharya (Radixweb) - Liran Perchik (SOS Click) ## Contact Radixweb [Send a message](https://clutch.co/profile/radixweb) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/radixweb) - [Facebook](https://www.facebook.com/radixweb/) - [X](https://twitter.com/radixweb) - [Instagram](https://www.instagram.com/radixweb/)