Quite Frankly Productions

BACKGROUND

Please describe your company and position.

I am the Comms partner of Kingfisher plc

Describe what your company does in a single sentence.

Home improvement business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quite Frankly Productions to accomplish?

• Bring our behaviours to life
• Encourage adoption of a new learning platform
• Showcase storytelling

SOLUTION

How did you find Quite Frankly Productions?

Referral

Why did you select Quite Frankly Productions over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Quite Frankly Productions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted to cause a change in how people approach learning and growth through creating a series of 'human' stories. We wanted to showcase the variety of experiences that colleagues have enjoyed when growing their career... and that it isn't linear.  We connected personal and professional ambitions and 'got to know' our people. QF were amazing in really bringing the stories to life through their storyboarding, interview techniques and post production. The stories have had a huge impact.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of stories - 5.

Delivering to time and budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

QF went above and beyond and really 'wowed' us with the content, production and project management. It was delivered within a very tight time frame and they worked with the business to meet all the necessary requirements for filming in the building. It was a great experience.

What was your primary form of communication with Quite Frankly Productions?

Email or Messaging App

What did you find most impressive or unique about this company?

Really getting to know our business and understanding the need... and responding, and delivering, with an amazing output. It really did exceed all expectations. The creativity is second to none. They are also super professional and able to put people at ease.

Are there any areas for improvement or something Quite Frankly Productions could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am the Society (ESG) Director for Diageo North America - the world's largest spirits industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Quite Frankly Productions, and what were your goals?

Quite Frankly Productions is our go-to video production agency. They help tell our many corporate stories in a relatable way while ensuring our look & feel, tone, budget, and timelines are delivered against.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had long worked with QFP in the UK so when we heard they were opening shop in the US, they were a natural choice. We have occasionally sense-checked budgets and compared notes with other part of the business who have used other vendors, but they always work with us to make it work. And frankly, more often than not, other parts of the business come to us to ask for recommendations or to ask who produced a specific piece they've seen from us.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We work with Quite Frankly often. Typically, we will do a verbal or written brief and brainstorm with them. Then, they'll go away and think about it and come back for another meeting to sense check. They then share and estimate and we get to work. Revisions are easy and seamless. They usually understand our edits and action them quickly. We're as involved as we want to be in anything from music selection to VO to treatment of film.

Who did you work with and what was the feedback process like?

We work with Catherine, Bobby, Angela and Gabriella. Each team member is great at their own piece and communicates effectively with everyone.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our videos are always praised internally and externally. Most recently, our videos for our distributor conference were praised by our CEO and distributor partners. They each accomplished exactly what was asked.

Describe their project management style, including communication tools and timeliness.

Catherine and the team work diligently and efficiently to meet budget and timelines. They're also really flexible to what may be needed for any given project. From one simple phone call to a deliverable, to a much more involved weekly call type of project they are always willing to do whatever it takes to make it happen.

What did you find most impressive or unique about this company?

Throughout the years, I have never seen an unrealistic estimate. The team is honest, hard working, and fun! As a result of the many shootings we've done together, I've developed friendships with team members. They are very much an extension of our team!

Are there any areas for improvement or something they could have done differently?

None come to mind. They are very proactive in making sure they resource for projects as needed.

BACKGROUND

Please describe your company and your position there.

I am managing director of a communications consultancy and bring Quite Frankly in to work on a range of clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Quite Frankly Productions, and what were your goals?

We needed to engage employees in purpose and strategy and what that means for future career paths - inspiring ownership of their future development and recognising their part in creating the future of the business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We wanted a production company that really understood the brief and the importance of purpose-led communications. As well as bold and brave creativity.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We created the brief and then met with Lies to discuss. Lies added great ideas. We then booked the time and shoots. Lies managed them all, including briefing the participants. We then went in to the editing process which was very pain free. The end result was fantastic.

Who did you work with and what was the feedback process like?

It is a very collaborative process and the team at QF bring wonderful insight and creativity as well as managing a seamless process. The output is always world class.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have had a relationship with QF for more than twenty years and we recommend them to all our clients. This particular project was hugely impactful and supported a transformational change in the organization.

Describe their project management style, including communication tools and timeliness.

Best in class - clear briefs, project management and timelines. QF always deliver.

What did you find most impressive or unique about this company?

The team, their ideas and their work.

Are there any areas for improvement or something they could have done differently?

None!

BACKGROUND

Introduce your business and what you do there.

I’m the global head of D2C e-commerce for an alcohol manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Quite Frankly Productions?

We needed to create videos to bring topics of discussion to life for our board of directors meeting. The topics revolved around digital transformation and strategy.

SOLUTION

What was the scope of their involvement?

We gave them some brief ideas, and then Quite Frankly created a storyboard and script. Moving forward, they produced the entire video, which was animated.

What is the team composition?

I interacted with one person.

What is the status of this engagement?

We worked together for the month of April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t gathered any reactions yet, as the video was just delivered yesterday. I was very impressed with the quality of their work, however. They were also excellent at responding to our priorities in a genuine way.

How did Quite Frankly Productions perform from a project management standpoint?

We communicated over video calls.

What did you find most impressive about them?

Slight changes came down from our stakeholders during the production, and they were great at adapting the scenes and being flexible to new requirements.

Are there any areas they could improve?

No, not really. They delivered perfectly.

Do you have any advice for potential customers?

I recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director at Sandstorm Films, a film production company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Quite Frankly Productions?

We needed help with video production.

SOLUTION

What was the scope of their involvement?

Quite Frankly Productions helps us with our video production because they cover the newsgathering production style much better than we do. For every project, we first contact them and send them a brief, and they respond with a quote and a timeline.

Their work is mainly focused on celebrities, but they’re less on the creative side of the videos and more on the execution side of them. Their main responsibility is ensuring that the video production projects are done correctly. 

How did you come to work with Quite Frankly Productions?

We met Quite Frankly Productions at a joint project that went really well. We found out that they were very organized and calm, and they got the job done. Thus, we kept working with them ever since. 

How much have you invested with them?

So far, we’ve spent around $1.3 million on our projects.

What is the status of this engagement?

We started working together in June 2007, and our engagement is ongoing. I’ve known them for about 15 years, and we’ve worked with them consistently over that time.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Quite Frankly Productions’ work is good, and they’re a consistent and responsive business; they always address our needs.

How did Quite Frankly Productions perform from a project management standpoint?

Quite Frankly Productions is very capable of working at a very fast pace. We communicate via email and phone calls.

What did you find most impressive about them?

Quite Frankly Productions doesn’t overfocus on the creative side of projects, which is very good. They provide great value for the money by getting the work done instead of complicating the projects with new ideas. Overall, they’re extremely experienced at what they do.

Are there any areas they could improve?

There’s nothing I’d have them improve.

Do you have any advice for potential customers?

Give them a clear brief.

BACKGROUND

Introduce your business and what you do there.

I’m the head of internal communication of employee engagement at an online fashion retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Quite Frankly Productions?

They create, edit, and produce videos for us. These videos are used internally for employee engagement, and sometimes externally as well, and their subjects revolve around leadership, communications, and inspiring content. These videos help our employees understand more about the company strategy and our successes, in addition to informing them of important operational information.

SOLUTION

What was the scope of their involvement?

They’ve produced around 10 videos for us, and they’ve all been live-action. The creative process is fairly loose. I don’t come to them with a meaty brief; they just get what I want. They will come back with a verbal brief and we’ll work through creative recommendations and costs.

The first video I worked with them on was an announcement of our new CEO, and I wanted to recreate the style of a video I’d seen on a popular fashion magazine’s website. Quite Frankly added some little touches that made it even better than I thought it would be.

Most of the shooting is done in our offices, either in Italy or in the UK. A whole studio team comes to our space for the videos where we’re promoting our products. They provide all the equipment, cameras, and lighting.

For one shoot, we had to remotely hire a crew in Milan, and we directed the show through Zoom.

What is the team composition?

The team size depends on the scale of the shoot. We mainly work with a producer who manages the day-to-day team. There’s also an editor there. There are 2–3 people involved in a bigger shoot.

They will pull contractors in for larger projects. There were 6–7 people involved.

How did you come to work with Quite Frankly Productions?

I worked for a large soft drink company about 15 years ago, and they were my manager’s agency of choice.

Additionally, one of the producers at Quite Frankly was a college acquaintance of mine. When I joined my current team, I brought them on. My contact is a funny, awesome guy, and he understands what I need.

How much have you invested with them?

We’ve spent around £50,000 (approximately $64,000 USD) but we have a couple more projects coming so the budget will be in the six figures soon.

What is the status of this engagement?

We’ve been working together since January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Most of our videos are only shared internally so we don’t have many metrics, but we did share one of the films on LinkedIn, and we received lots of great comments. Our client’s CEO was particularly pleased

We use an internal social media channel as well, and the videos have gotten lots of engagement and likes there.

How did Quite Frankly Productions perform from a project management standpoint?

They’re always very realistic about what they can do. The owner comes from a television background; he’s like a magician who can make things happen on tight timelines. I come from an agency background and so I know what can and can’t be done. I don’t ask them for something that is unreasonable. They’re very upfront with me if something is outside of the budget as well. The relationship is very transparent and communicative.

Our calls happen on Microsoft Teams, but we also text each other through WhatsApp groups. They also provided us access to a platform that we can share content on.

What did you find most impressive about them?

They’re just good humans, and their human perspective is very valuable. Lots of companies do what they do, but the ethos and passion that they have allows them to do the right thing for their clients. They do whatever it takes to achieve results.

I’ve known them for going on 15 years now, and we’ve built up a trust and language with them. We don’t even need to give them the details and explain everything. We’re in a great position with them.

Are there any areas they could improve?

They’re not a huge agency, so sometimes we’re competing with other clients of theirs for our preferred contractors. This limitation is balanced by the personal service they provide, however.

Do you have any advice for potential customers?

Give a clear vision of what you want but also trust their process. Their expertise and creativity stand out.

BACKGROUND

Introduce your business and what you do there.

I’m the founding partner of a branding studio that works with hotels, banks, charities, and other companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Quite Frankly Productions?

They helped us with marketing and advertising. We had an assignment from one of our largest clients to launch a millennial survey, engaging with 27,000 people worldwide. We decided that we would film individuals in Holland, China, Mexico, India, The UK, and North America. COVID made this a huge challenge, but Quite Frankly produced one film in each location.

SOLUTION

What was the scope of their involvement?

They assigned freelance teams from each of the locales because no one could travel. First, Quite Frankly briefed the producers on the concept, ordered them to find candidates to film, and then assembled teams to capture the footage. After they aggregated all the footage, they handled all the editing and production, including audio-mixing and social media cut creation.

The deliverables were six 10-minute films that were made over the course of 10 weeks. It was an intense production schedule. They did lots of storyboarding and analysis to help us find candidates for the films and assuage legal concerns around filming at our locations.

The creative process was relaxed and professional, and the footage was the same quality of professional shows like 60 Minutes.

What is the team composition?

They had four people in London, as well as a creative director and writer in Vancouver. We then subcontracted separate crews in each location.

How did you come to work with Quite Frankly Productions?

They were a recommendation from a friend of ours who’d done a lot of filming in China.

How much have you invested with them?

We spent around $350,000 with them.

What is the status of this engagement?

We worked together from February–May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The videos were extremely successful for our clients and won them awards at various shows, including the Cannes Dolphin Festival.

How did Quite Frankly Productions perform from a project management standpoint?

We experienced a constant flow of communication, and they never went over budget. Everything remained in the timeline as well. There was slippage inside the timeline, as travel restrictions made some things difficult, but the final target was hit.

There was no formal project manager, but we had a call every morning to track what was happening across all six films. We exchanged hundreds of emails over the course of the project.

What did you find most impressive about them?

It was very impressive how they were able to switch from attempting to film in India to filming in the UK within the timeline; the COVID situation there and the government’s lack of public acknowledgement made it impossible.

Their strongest characteristics are their professionalism, experience, and honesty. They were completely honest about what they were trying to do, and we all understood that this was an exceptionally difficult time to make films.

Are there any areas they could improve?

It’s hard to see what they could do better; they’re a very good mix of experienced people and young, energetic, and enthusiastic people. Their communication was also first class.

Do you have any advice for potential customers?

Have complete candor about the difficulties you’re dealing with. Our client’s approval process was complex, which required time to work through, but they’re very good at dealing with end-clients.

BACKGROUND

Please describe your company and position.

I am the Mental Health Programme Coordinator of Bridge Renewal Trust

Describe what your company does in a single sentence.

Tottenham Talking is a community-led mental health initiative that provides inclusive, creative, and peer-supported wellbeing activities, including a podcast, workshops, and social groups, to empower residents of Haringey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quite Frankly Productions to accomplish?

• Promotional material that can be shared
• Giving viewers an understanding of who we are and what we do
• Improving our digital image

SOLUTION

How did you find Quite Frankly Productions?

Referral

Why did you select Quite Frankly Productions over others?

Referred to me

How many teammates from Quite Frankly Productions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: Tottenham Talking Promotional Video Production
Project Overview
The video production company was engaged to produce two high-quality promotional videos to highlight the impact and reach of Tottenham Talking, a community-led mental health initiative. The objective was to create visually compelling and emotionally resonant content that effectively communicates the programme’s mission, showcases its activities, and encourages wider community engagement.

Scope of Work
Pre-Production:

Conducted an initial consultation to gain a comprehensive understanding of Tottenham Talking’s vision, target audience, and key messaging.
Developed a structured concept and storyboard aligned with the programme’s brand identity and communication goals.
Drafted interview questions and narrative frameworks to ensure a cohesive and engaging storyline.
Coordinated logistics, including filming locations, scheduling, and participant involvement, to ensure a smooth production process.
Production:

Captured high-quality footage at key Tottenham Talking events and workshops, showcasing the programme’s dynamic and inclusive community.
Conducted on-camera interviews with staff, volunteers, and service users, ensuring authentic representation of their experiences.
Filmed additional B-roll footage to enhance the storytelling and provide a well-rounded visual narrative.
Provided on-site direction to ensure a comfortable and engaging filming environment for participants.
Post-Production:

Edited footage to produce two professional promotional videos, incorporating seamless transitions, engaging visuals, and narrative cohesion.
Integrated branded graphics, animations, and subtitles to enhance accessibility and maintain a strong brand presence.
Selected appropriate background music to complement the content while ensuring inclusivity and audience engagement.
Facilitated a review process to incorporate feedback and ensure the final videos aligned with Tottenham Talking’s objectives.
Key Deliverables:
Two professionally edited promotional videos: one short-form version for social media engagement and one long-form version for broader outreach.
Branded visual elements and graphics to reinforce Tottenham Talking’s identity.
Subtitled versions to ensure accessibility for diverse audiences.
Optimised file formats for distribution across various platforms, including social media, websites, and presentations.
The final videos successfully encapsulated the essence of Tottenham Talking, providing a powerful visual representation of the programme’s work and serving as an impactful tool for community engagement and outreach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes from the Tottenham Talking Promotional Video Project
The promotional video project yielded several measurable outcomes that demonstrated its success in increasing awareness, engagement, and accessibility for Tottenham Talking.

1. Increased Audience Engagement
Social Media Performance: The videos were shared across Tottenham Talking’s digital platforms, resulting in a notable increase in views, shares, and comments. Engagement metrics indicated strong community interest and interaction.
Website Traffic: Following the release of the videos, Tottenham Talking’s website experienced an uptick in visits, particularly on pages related to programme offerings and self-referrals.
2. Enhanced Community Reach
The videos successfully reached a broader audience, including new service users, local organisations, and potential partners.
Viewership analytics revealed high retention rates, indicating that audiences watched the videos in full, demonstrating their effectiveness in capturing and maintaining attention.
3. Growth in Referrals and Participation
The videos contributed to an increase in self-referrals and sign-ups for Tottenham Talking’s workshops and activities, as more people became aware of the programme’s services.
Organisations and professionals within the mental health and community sectors expressed interest in collaborating after seeing the videos, opening up new partnership opportunities.
4. Strengthened Brand Identity and Awareness
The high-quality production reinforced Tottenham Talking’s credibility and professionalism, enhancing the programme’s reputation within the local community.
Stakeholders, including funders and supporters, provided positive feedback, recognising the videos as a valuable tool in showcasing the initiative’s impact.
5. Accessibility and Inclusivity
The incorporation of subtitles and clear messaging ensured that the videos were accessible to diverse audiences, including individuals with hearing impairments and those for whom English is not a first language.
Feedback from service users highlighted that the videos made the programme feel more approachable and welcoming, reducing barriers to engagement.
Overall, the promotional videos served as an effective and measurable tool in amplifying Tottenham Talking’s reach, encouraging participation, and strengthening its presence within the community.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the team did—we are really happy with them. They were accommodating of our schedules with the community work that we do.

What was your primary form of communication with Quite Frankly Productions?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How kind and friendly the staff were.

Are there any areas for improvement or something Quite Frankly Productions could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Head of Internal Communications of a medical diagnostics company

Describe what your company does in a single sentence.

We offer industry-leading diagnostics in Laboratory, Imaging and Pathology across fifteen countries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quite Frankly Productions to accomplish?

• Create a number of high quality, professional videos for internal communications and engagement

SOLUTION

How did you find Quite Frankly Productions?

Used them previously

Why did you select Quite Frankly Productions over others?

• Great culture fit
• Good value for cost
• Trust (worked within the past)

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a number of highly engaging, top quality videos, covering a wide range of topics, for internal communications.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Videos are creative, true to our brand guidelines, have clear messaging and impact.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Having worked with Quite Frankly Productions in the past, I didn't hesitate to contact them when I needed to create a number of videos for internal communications use. The team is superb, from asking the right questions to ensure the brief is clear, and understanding the brand guidelines, to their production on the ground where they put stakeholders at ease while ensuring we get the right takes and content, to their postproduction and professionalism, while remaining agile and accommodating when the brief needed to be adjusted.

What was your primary form of communication with Quite Frankly Productions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Professional
• Agile
• Creative
• Great to work with

Are there any areas for improvement or something Quite Frankly Productions could have done differently?

No

BACKGROUND

Please describe your company and position.

I am an executive at Mishcon de Reya LLP

Describe what your company does in a single sentence.

Legal and consultancy services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Quite Frankly Productions to accomplish?

• Brand building
• Storytelling

SOLUTION

How did you find Quite Frankly Productions?

Referral

Why did you select Quite Frankly Productions over others?

• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Quite Frankly Productions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Quite Frankly Productions have provided a broad range of services for us for more than a decade. Their approach to filmmaking has defined our visual style over this period -they keep innovating and meeting all that is asked of them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Film views and feedback from clients and contacts

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always accommodating and on time.

What was your primary form of communication with Quite Frankly Productions?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The culture and the ease with which they navigate complex subjects and participants who are not used to camera work. Compassionate, creative and damn good fun.

Are there any areas for improvement or something Quite Frankly Productions could have done differently?

Proactively coming to us with innovative ideas is always welcome