QuatrroBSS

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We used to handle it in-house. It was too time consuming.

What type of work does your internal staff avoid by using a back office service?

It keeps us from doing too much work.

What challenge were you trying to address with the service provider?

Our goal was to be successful.

SOLUTION

What was the scope of the service provider's involvement?

They help to get things done on a daily basis.

Could you describe the service provider's pricing structure and how they billed you?

I'm not quite sure.

How did you come to work with this service provider?

It was a random search.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

I love their service.

How much time, in hours, does this service provider save you each month?

Over 50.

How much money does this service provider save you each month?

Not sure.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Quattro has way too many pros to name.

What are the service provider's strengths?

They have the ability to save time.

How can the service provider improve?

There is nothing they need to improve.

How long has your company been working with this service provider?

2015 - Ongoing.

How much money do you spend annually with this service provider?

I prefer not to answer.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We must handle the demands of an expanded company, like payroll.

What type of work does your internal staff avoid by using a back office service?

About 17%.

What challenge were you trying to address with the service provider?

Our goals were cost savings and efficiency.

SOLUTION

What was the scope of the service provider's involvement?

Our billing and payroll needs are met.

Could you describe the service provider's pricing structure and how they billed you?

The monthly subscription works well for us.

How did you come to work with this service provider?

We found them through an internet search

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

Everything is handled in an effective and efficient manner. Quattro is reliable and a global leader

How much time, in hours, does this service provider save you each month?

20.

How much money does this service provider save you each month?

$77,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

We needed billing automation. Quattro handles it all.

What are the service provider's strengths?

They have a good reputation and provide good technical support.

How can the service provider improve?

They can improve their customer response time.

How long has your company been working with this service provider?

Jan. 2016 - Ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We don't have the staff to support this need in the office.

What types of work can your internal staff avoid by utilizing a back office service?

You can direct payment questions to another phone number instead of holding up the business line.

What challenge were you trying to address with the service provider?

To reduce the staff from answering payment questions.

SOLUTION

What was the scope of the service provider's involvement?

Customer services is the key.

Could you describe the service provider's pricing structure and how they billed you?

We bill on a package deal.

How did you come to work with this service provider?

We had a prior relationship.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They have the ability to produce work quickly and in a timely manner.

How much time and money does this service provider save you each month?

They save us about 80% in both time and money from what we previously spent.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They work with you to create a good work experience.

What are the service provider's strengths?

They want to work with our company. It's not just about the money.

What areas can the service provider improve?

They don't need to improve.

How long has your company been working with this service provider?

I'm not sure.

How much money do you spend annually with this service provider?

We spend $5,000 to $9,999 per year.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

We use this provider to process warehouse payment claims.

What types of work can your internal staff avoid by utilizing a back office service?

They are able to avoid slow and inefficient payment processing methods, and chances for errors. We’re also able to cut down on costs.

What challenge were you trying to address with the service provider?

We wanted to process data in spreadsheets faster.

SOLUTION

What was the scope of the service provider's involvement?

They provide services that make us efficient.

Could you describe the service provider's pricing structure and how they billed you?

We are billed on a yearly basis.

How did you come to work with this service provider?

We did an online search and found them there.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are great in all of these.

How much time and money does this service provider save you each month?

We save around 10 hours per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Their services are similar to Microsoft’s, but easier to use.

What are the service provider's strengths?

They have easy-to-use services.

What areas can the service provider improve?

They’re great.

How long has your company been working with this service provider?

We started working with them three years, in 2014.

How much money do you spend annually with this service provider?

We’re spending $1,000 to $4,999 on a yearly basis.

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

It was cheaper to outsource.

What types of work can your internal staff avoid by utilizing a back office service?

I cannot answer.

What challenge were you trying to address with the service provider?

It was to save time.

SOLUTION

What was the scope of the service provider's involvement?

They give us data processing.

Could you describe the service provider's pricing structure and how they billed you?

It's a package deal.

How did you come to work with this service provider?

It was recommended by a vendor.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

We compare them to our in-house team and measure speed of delivery.

How much time and money does this service provider save you each month?

It's about $5,000.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It makes us more efficient.

What are the service provider's strengths?

They are fast and accurate.

What areas can the service provider improve?

There is nothing.

How long has your company been working with this service provider?

It's been two years.

How much money do you spend annually with this service provider?

It's $200,000 to $999,999.