QualityLogic

BACKGROUND

I am the Access Management Coordinator of Dakota County

Local government entity

OPPORTUNITY / CHALLENGE

• Create a Digital Accessibility Program to prepare and maintain compliance with ADA requirements as well as provide better access to our public services.

SOLUTION

Other

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

2-5 Employees

QualityLogic is helping Dakota County build a practical, sustainable approach to digital accessibility. Their work includes reviewing our websites and third-party applications, helping us address document accessibility, training staff, and supporting accessibility throughout our transition to a new website. They help us understand where barriers exist, how those barriers affect people with disabilities, and what we need to do to address them. Their testing includes automated tools and hands-on reviews using screen readers and other assistive technology. They provide clear findings and recommendations that help us prioritize our work and use our resources effectively. For third-party applications, they review vendor accessibility documentation and test important functions to help us make informed decisions about the systems we use. They also help us understand what to ask vendors and how to evaluate their plans for addressing accessibility issues. A major part of their work is building our internal knowledge. Through training, practical guides, office hours, and ongoing consultation, they help staff apply accessibility practices to everyday tasks. They provide guidance for employees, managers, leadership, purchasing staff, and the people who support accessibility within individual departments. QualityLogic is also helping us develop a Digital Accessibility Plan that brings this work together. It addresses immediate priorities and longer-term needs, including policies, document practices, procurement, vendor management, and ways to track progress. Alongside that planning, they provide technical guidance and testing to support our new website and help our teams resolve accessibility issues. Overall, they are helping us make meaningful progress while building the skills, processes, and confidence we need to maintain accessibility over time.

RESULTS & FEEDBACK

• 100s of staff trained.
• Increase of website accessibility to 82% from 60%
• Accessibility policy implemented
• Processes and procedures created and reviewed to protect risk.

QualityLogic consistently delivered work on time and kept everything on schedule. Their team was readily available, responsive, and easy to work with. They listened to our needs, understood our budget limits, and provided high-quality work within those limits. Whenever I brought them a question or challenge, they were willing to dig in, explain things clearly, and help us identify practical next steps.

• Virtual Meeting
• Email or Messaging App

What stands out most is their depth of expertise and how well connected they are throughout the accessibility industry. We’ve really appreciated being able to draw on that knowledge and those connections when working through questions and making decisions. They’re also approachable and always willing to investigate something I bring to them. They make that expertise practical for our county, with guidance that fits our needs and budget.

I don’t have any significant areas for improvement to identify. If anything, a more streamlined process for sharing files could make collaboration a little easier, although some of those challenges may come from our county’s systems and restrictions. Overall, we’ve been very happy with their work and how responsive they’ve been to our needs.

BACKGROUND

Please describe your company and position.

I am the Policy and Communications Specialist of Whatcom County Government

Describe what your company does in a single sentence.

Whatcom County government provides the services and infrastructure of a local county government

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QualityLogic to accomplish?

• Assessment of our current digital assets with regard to the ADA accessibility requirements
• Provide technical expertise to assist with our compliance with the new ADA Digital Accessibility requirements
• Training to support compliance with those ADA accessibility requirements

SOLUTION

How did you find QualityLogic?

rfp bidding process

Why did you select QualityLogic over others?

• Good value for cost
• Company values aligned

How many teammates from QualityLogic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Audit the County's digital presence for compliance with the new ADA accessibility requirements. Provide training and consultation on those digital accessibility requirements. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Substantial movement towards compliance with the new standards and wide-spread understanding and integration of accessibility practices throughout the organization. It is now part of every department's workflow and that is thanks to the good work that QualityLogic did. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team consistantly met deadlines for deliverables and was accessible throughout the process for feedback and revisions. 

What was your primary form of communication with QualityLogic?

Virtual Meeting

What did you find most impressive or unique about this company?

Not only did QualityLogic do a great job of articulating the "HOW" of getting in compliance, they also did an amazing job of articulating the "WHY" it mattered - and that's how you get these changes to stick. 

Are there any areas for improvement or something QualityLogic could have done differently?

A few of the trainings could have been scripted a bit better, but they recovered and provided more materials quite smoothly and we are grateful for their expertise. 

BACKGROUND

Please describe your company and position.

I am the VP Engineering of Tellihealth

Describe what your company does in a single sentence.

Provide Remote Patient Monitoring and Chronic Care Management utilizing custom manufactured biometric devices and compliant cloud platform software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QualityLogic to accomplish?

• De-risk new product launch
• Improve customer first experience
• Reduce churn related to device behavior

SOLUTION

How did you find QualityLogic?

Marketing Outreach email

Why did you select QualityLogic over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from QualityLogic were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

QualityLogic was engaged to do detailed functional testing on the new generation devices and the matching behavior on the cloud platform. End to End testing of all of the protocol between devices and cloud platform. Verification of the device behavior relative to the written manual.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Initial launch of the product went very well with no major reprogramming tasks. This resulted in an identifiable uptick in adherence (usage) of the devices by patients and a decline in device churn.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The response from assigned team members was timely and predictable. We received daily reports as committed to and questions as they arose. The interactions kept the project running smoothly.

What was your primary form of communication with QualityLogic?

Virtual Meeting

What did you find most impressive or unique about this company?

The attitude and professionalism of the team members was outstanding. The cost to benefit ratio was a real win for our product launch.

Are there any areas for improvement or something QualityLogic could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations at a B2B marketing agency. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QualityLogic?

We hired QualityLogic to help with ADA compliance for one of our customers’ websites.

SOLUTION

What was the scope of their involvement?

We consulted with QualityLogic to ensure we built an ADA-compliant website. Initially, we had a few calls with Rachel (Client Engagement Manager) to address our questions. Then, we scheduled a call with their team to meet the onboarding specialists and the teammates who would orchestrate the audit. We also discussed expectations and the ADA compliance level we wanted to achieve. 

After they sent us a proposal, we had another quick call to ensure we were on the same page. Then, we executed it. 

What is the team composition?

Apart from Rachel, we also worked with Nels (Director Test Services) and another teammate.

How did you come to work with QualityLogic?

QualityLogic was a referral from our customer. Their parent company utilized the QualityLogic team in the past, so they referred us to use them, too. We’d never done ADA before, so we got Rachel on the phone several times. She addressed our questions and made the process seamless, so we felt it was a good decision to move forward with QualityLogic.

What is the status of this engagement?

The engagement lasted from February–April 2024. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We officially passed the ADA compliance and completed it; we passed because of QualityLogic.

How did QualityLogic perform from a project management standpoint?

They were organized and delivered the product under budget. We communicated via email and used a live Microsoft Excel document to track updates. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Rachel was great. She was so friendly and helpful. She walked us through the process and didn’t charge us for any of that time. 

What did you find most impressive about them?

They were responsive and provided us with the information we needed. 

Are there any areas they could improve?

We hit some snags with certain pieces of the website not passing the ADA compliance test. We needed more information and thoroughness a few times. However, they did provide the information we needed. 

Do you have any advice for potential customers?

Be as organized as possible, and consistently track and make updates. Many things happen at once, so ensure you’re tracking all of it. If you have questions, QualityLogic won’t hesitate to answer them. 

BACKGROUND

Introduce your business and what you do there.

I'm the VP of product and service delivery for an identity and access management software provider. We build our own software for identity and access management, and once we sell it, we implement that software as well. I've been with my company for 18 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QualityLogic?

As mentioned, we build our own software, so we have a lot of end UIs. We also work with multiple public and higher education institutions, which require us to ensure that our UIs are ADA-compliant. This also requires a VPAT to be confirmed.

We had already received the ADA certification with an old UI, but we recently launched a new and updated UI, so we had to get it reviewed and certified again to ensure that the VPAT was good to go. Therefore, we hired QualityLogic to review our software and provide us with details as to what needed to be fixed and how.

SOLUTION

What was the scope of their involvement?

Initially, we provided QualityLogic with access to our QA instance. Although multiple QA organizations use bots for automated QA, it's usually hard to find every issue without human intervention. Therefore, QualityLogic brought various users with different types of disabilities to use our software suite, go through all the different features, and click everything to ensure the UI is keyword-accessible.

Throughout this process, QualityLogic also documented any changes needed or issues they ran into. Whenever they found something, we fixed it, and they revised it to see if the issue had been fixed as per the requirements. The initial process lasted around 30 days. However, we're now working on implementing fixes to the issues they've found, and we're enhancing features as well. Once we finish the new features, we will bring QualityLogic again to review them.

As for the technology stack, QualityLogic has used JAWS, which is a screen reader used for visual disability assistance. However, I don't know how many other screen readers they leverage.

What is the team composition?

I've worked with around five teammates from QualityLogic, including Rachel (Client Engagement Manager), a project manager, and two or three engineers working on providing feedback. Still, I've mainly worked directly with Rachel and the project manager to oversee the project.

How did you come to work with QualityLogic?

We had done this type of work in the past for another organization, so we knew it was expensive. When I found out about this project, I started doing some research and came across QualityLogic on multiple Google searches. I also met with three other vendors, but QualityLogic was the most attentive, giving the most information and telling me how they would do different things. They really gave me the confidence that they could do what we needed.

During the vetting process, QualityLogic's sales representatives were very engaged and knew what they were talking about. Their price was also a bit cheaper than the other organizations, but their sales representatives and what they provided made us choose them.

How much have you invested with them?

Our initial engagement was $15,000, and the current purchase order is for another $20,000 to do the rest of the work.

What is the status of this engagement?

We started working together around October 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

QualityLogic has gone through every piece of our software and ensured that it's VPAT compatible, allowing us to get the UI certified. This certificate is important because we send it out as part of our RFP responses and to other people who want to buy our product. That certificate was what we wanted and is what we've gotten. I expect to get the same result within the second half of 2024 for the software updates we've launched.

How did QualityLogic perform from a project management standpoint?

Overall, QualityLogic's project management is very good. When going through the QA process, they provide daily updates detailing the status, which is very helpful. Whenever we have a change request, they're able to accommodate that within a couple of days, getting resources to test out additional UI features.

QualityLogic has stuck to our budget. Initially, they gave me an idea of the initial cost, as well as a 50% over top of that for the remediation testing. Thus, they've basically been right on budget. Basically, their team has kept the project on track and moved it forward.

The vast majority of our communication has been via email. We've also had a couple of Microsoft Teams meetings. In addition to that, QualityLogic has used Microsoft Project for project management, and we've used SharePoint to share documents with all the details. Still, they send emails to let me know the items they test every day and tell me to check the results in an Excel spreadsheet they provide.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Rachel has been very communicative and great at ensuring that we're getting what we want. My initial email to them was sent during a weekend when I was working on the selection process. I just asked them for details, and within an hour on a Saturday evening, I got a long response back from Rachel detailing how they could help us and getting a meeting set up.

What did you find most impressive about them?

QualityLogic's communication distinguishes them from other providers. Other organizations I've worked with have been rather quiet and only provide yes-or-no type of responses. However, communication is key in these projects, so that skill sets them over the top.

Are there any areas they could improve?

There's nothing QualityLogic could improve on. Any delays have been on our side, and overall, I've been very pleased with the work and effort I've been getting from them.

Do you have any advice for future clients of theirs?

It's key to have readily available information so that QualityLogic can understand your software and how it works. If they give you a date, they'll be ready to jump into the project by then, so ensure you have your software ready to go.

BACKGROUND

Introduce your business and what you do there.

I’m the director of customer operations at UPshow 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QualityLogic?

We engaged QualityLogic to do QA testing on our media players. 

SOLUTION

What was the scope of their involvement?

QualityLogic performed secondary QA on our media players. Initially, we reviewed the project’s scope and potential future projects. From there, we scheduled the project. They did QA tests and reported the bugs they found in the system. Our team evaluated those bugs to understand customer pain points. We then decided whether we needed to fix them or could put them in our backlog. 

What is the team composition?

I initially worked with Rachel (Client Engagement Manager), and once the project kicked off, I worked with Austin (Project Manager). He and I worked daily on scheduling projects and reviewing their scope. I also worked directly with a project lead that changed every few projects. 

How did you come to work with QualityLogic?

We found QualityLogic via a referral. 

How much have you invested with them?

We’ve invested around $18,000. 

What is the status of this engagement?

The engagement lasted from November 2023–July 2024. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

QualityLogic provided thorough details anytime they found errors, even sending us videos of the issues they found. They also asked us what they should see if they had any concerns. 

How did QualityLogic perform from a project management standpoint?

They communicated well with me during our projects. We had check-ins during the week and received emails at the end of each day. We were also in constant communication via Slack if there were any questions. They reported bugs on Jira. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Austin was a great teammate. 

What did you find most impressive about them?

They were truly flexible. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Thoroughly talk to QualityLogic about whether or not your project falls under their field of expertise. Align with them on expectations — ask for what you need, and they’re more than willing to be flexible.

BACKGROUND

Introduce your business and what you do there.

I am the senior director of project management and quality for a professional services organization. We currently provide back office functions for family law firm. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QualityLogic?

We hired QualityLogic to test a software we were building. We initially had a company that built and tested the software, but once we brought the development in-house, we hired QualityLogic to take over the testing. 

SOLUTION

What was the scope of their involvement?

QualityLogic was responsible for running test cases as we pushed out new code. They also reported back to us on any issues and worked with us to resolve them. QualityLogic primarily used TestRail. 

What is the team composition?

We worked with 1–3 individuals from QualityLogic; this included Andrew (Project Lead). 

How did you come to work with QualityLogic?

I can’t recall at this point. 

How much have you invested with them?

We spent around $375,000. 

What is the status of this engagement?

We worked with them between April 2021–February 2024. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
The long-term nature of the engagement speaks to the quality of their work. QualityLogic was a wonderful partner, supplied quality work, and was very consistent. We would recommend their services to anyone in need of software testing.

How did QualityLogic perform from a project management standpoint?
QualityLogic met deadlines and supplied strong project management. We worked with them for an extended period of time and never had to worry about project management because Andrew worked with us for the entire duration of our engagement. Their team was communicative and responsive. We communicated through Microsoft Teams and email and used Jira for project management.

What did you find most impressive about them?
QualityLogic worked quickly, and we were highly impressed with the quality of work they provided.

Are there any areas they could improve?
There’s nothing we can come up with at this point.

Do you have any advice for potential customers?
Ensure they have access to the platform that you’re working out of so they can cross-communicate and collaborate. If you let them into your process fully, they will be more successful and effective. 

BACKGROUND

Please describe your company and position.

 I am the Staff Software Development Engineer in Test of a software company 

Describe what your company does in a single sentence.

We secure companies Microsoft and Google cloud content.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QualityLogic to accomplish?

• Regression Testing
• Test Planning for Regression Testing

SOLUTION

How did you find QualityLogic?

Online Search

Why did you select QualityLogic over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from QualityLogic were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Perform release regression testing to support our 2 week cycles and report defects and blocking defects out to the team. Additionally to attend weekly sync meetings regarding new features and changes to existing features and to update the regression plan accordingly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success measurement has been measured by tracking the overall number of bugs and blocking bugs per release and the duration it takes to perform the regression sweep. It's not the best measurement because QL comes in at the end of a sprint/cycle to perform release regression. That being said the numbers have been on the decline and the team has done a great job staying consistent with the release testing cycle and they are not filing bugs just to report on numbers. 

All bugs found by the team have had nothing but positive impact and have been well received by every team. The bugs are also clearly written which leads to fast turn around time with fixes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team delivers within the expected timeline consistently. They also do a good job handling requests as they come in, which is a common occurrence at startups in full growth mode. Nikki does a wonderful job reviewing Kyle's work. I completely trust them, which wasn't the case with previous contract testers that I had used in prior employers.

What was your primary form of communication with QualityLogic?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I like that they worked with me to deliver exactly what we wanted in our relationship. They do not ever try to upsell me on anything and never pressure me to buy into more. It really makes me respect the values of the company.

Are there any areas for improvement or something QualityLogic could have done differently?

Nope.

BACKGROUND

Introduce your business and what you do there.

I’m the associate director of IT security and compliance at a university. We have an intergovernmental agreement with a Medicaid agency in our state. Given that, we have certain capabilities in the university space to help solve Medicaid problems. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QualityLogic?

We hired QualityLogic to collect artifacts from Medicaid providers to make decisions about Medicaid services.

SOLUTION

What was the scope of their involvement?

We created an external-facing portal for Medicaid providers to submit artifacts to us. Our team had an approval process in place, and the approved artifacts would go into a legacy system. We worked with an implementation for the portal, but I noticed that ADA compliance requirements were not a part of their testing plan. QualityLogic helped us with that, and they collaborated with the implementation vendor.

Currently, QualityLogic provides digital accessibility audit and consultation services for our university. The app isn’t live yet, but we’re getting ready to pilot it in the next weeks. 

What is the team composition?

I’ve had a lot of back and forth with Clyde (Head of Growth). Apart from him, 2–4 other teammates have been involved in the app testing. Nathan (App Testing Specialist) leads the audit process. 

How did you come to work with QualityLogic?

As I was trying to build relationships with the university, I reached out to somebody that dealt with varying degrees of testing not just for ADA compliance but also for performance testing. I talked to the lead of our testing unit about our project, and they suggested QualityLogic. The first person I reached out to was Clyde. He got back to me immediately. 

How much have you invested with them?

We’ve invested around $20,000. 

What is the status of this engagement?

The engagement started in July 2023, but the ADA testing happened in October 2023. The engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

QualityLogic has met my expectations, and they’re exactly what we need to get ADA compliance. They’ve done their job and worked well with the implementation vendor. Moreover, they have an independent ADA compliance team, and we’re going to continue working with them. They’ve found a lot of problems with our ADA compliance requirements, which the implementation vendor has to clean up. QualityLogic is going to come back and retest the system to see where we’re at. 

Further, we’re going to add more functionalities to our portal moving forward, I’d like to maintain a long-term relationship with QualityLogic. We’ll have further engagements with them to do ADA audits on our behalf to ensure we keep up our compliance. 

How did QualityLogic perform from a project management standpoint?

Their project management has been great, and I’ve heard nothing but good things. I’ve been truly pleased with Nathan and his team’s work. We’ve had some hiccups in terms of getting somebody from QualityLogic into the university, but Clyde has worked behind the scenes well and remediated that problem quickly. 

What did you find most impressive about them?

I don’t have the technical expertise to fill the gap in our project. Luckily, QualityLogic has been a great partner. Everything they’ve done — from their timeframes to their collaboration with other ADA people — has been truly helpful. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Prepare the SOW, and be clear about the work you want QualityLogic to do. If you do a good job of sizing that up, they’re going to deliver. Spend some time on getting the SOW right, and you won’t be disappointed.