What evidence can you share that demonstrates the impact of the engagement?
They helped us achieve a huge goal in launching the Hollywood production app in a short period of time. Due to that success, we’ve negotiated another $300,000 contract from the client. Without being able to pass that initial launch, we wouldn’t have gotten any additional contracts. They've put in a ridiculous amount of time for us.
At first, our development team thought QualityLogic was overly picky or going too far into detail, but when the first engagement ended, our team asked for them to come back immediately because they knew how much value they added. I think that showed that the level of detail they provide makes things easier for all of us. They do such a robust job of testing different devices and browsers. Every ticket has a video or a screenshot associated with it. They’re saving us mental energy, effort, and time.
How did QualityLogic perform from a project management standpoint?
I was in regular communication with the main contact at QualityLogic every single day. We mostly used Jira and Slack to communicate.
They were always flexible with my hours and what I was working on. From a project planning perspective, they’re so flexible. I think that’s something they pride themselves on. There’ve been several instances where I’ve set an ambitious goal, and they were quickly able to adjust their resources, build a new test plan, and adapt.
What did you find most impressive about them?
The ability to ramp up and ramp down has been very important for us. During regression testing phases, we’re able to easily add testers. When testing is done, we can ramp back down to a single person. The resourcing plans are very accommodating to our needs. Along with this, it feels like they’re truly bought in and care about these projects. It’s not just another contract to them, and that’s very impressive given the number of projects they have.
Are there any areas they could improve?
No, it’s been a really easy process. Sometimes from a project burn and hours perspective, it was a bit high, but they always did a great job communicating that. There was never any time poorly spent; if they had no more tasks, they would tell me they were doing some other task. I’ve honestly not had any complaints.
Do you have any advice for potential customers?
You should be as detailed in your requests as possible. Ask what your best-case scenario would be. Sometimes I felt like we were asking for too much, but they were able to easily meet our demands. If you ask what you’d ideally like to happen, they’d always be able to accommodate.
When you’re forming the partnership, set out the ground rules and your own expectations. I’d advise having an open conversation about how closely they can meet those expectations, which is a testament to how flexible, knowledgeable, and caring they are in this line of work.