Progressive Techserve

BACKGROUND

Please describe your company and position.

I am the IT Operations of Workelevate

Describe what your company does in a single sentence.

Workelevate is a Digital workplace transformation platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Progressive Techserve to accomplish?

• IT Infrastructure management
• NOC services

SOLUTION

How did you find Progressive Techserve?

Online Search

Why did you select Progressive Techserve over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Progressive Techserve handled our IT managed and SOC services, taking care of monitoring, issue resolution, and system upkeep. Their team also kept focus on security with 24/7 threat detection and quick response.

Overall, things ran smoother, downtime reduced, and we are managing everything with more confidence and in a more structure way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In short if we talk about key areas of success, we Reduced downtime, faster incident resolution, improved system performance, real-time threat detection, fewer security incidents, and stronger compliance readiness and many others

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was on time and well-structured. They consistently delivered on time, maintained clear communication, and were quick to address our requirements.

What was your primary form of communication with Progressive Techserve?

Virtual Meeting

What did you find most impressive or unique about this company?

Overall, our experience with Progressive was great. Their ability to deliver services on time, along with consistently high-quality support, has been impressive throughout the entire engagement.

Are there any areas for improvement or something Progressive Techserve could have done differently?

One area for improvement could be enhancing proactive communication, especially around updates and potential issues. 

BACKGROUND

Please describe your company and position.

I am the IT operation manager of Workelevate

Describe what your company does in a single sentence.

Workelevate is a digital workplace transformation platform, built for enterprises to automate and empower end users and IT teams, across the entire tvh stacl

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Progressive Techserve to accomplish?

• IT Infrastructure services
• Managed security services

SOLUTION

How did you find Progressive Techserve?

Online Search

Why did you select Progressive Techserve over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The work with progressive techserve includes managed soc services and compliance management. They've handled managed NOC, SOC, with 24/7 monitoring, quick issue monitoring and quick response to incidents.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Secure IT environement and quick support to incidents.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

their project management has been smooth and well aligned. Deliverables have been shared on the time and team is proactive in keeping things on track from day 1.
Whenever we needed support, they were quick 24/7, and helpful towards the resolution. 

What was your primary form of communication with Progressive Techserve?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Value adding Services
2. Support on time
3. Offerings are vast and transparent.

Are there any areas for improvement or something Progressive Techserve could have done differently?

We haven't faced any such major issue so far. Any minor issue were handled by the team quickly from day 1.