Pragilis Solutions Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of CoGo.Global, an asset risk management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragilis Solutions Inc.?

We hired Pragilis Solutions Inc. to facilitate our yearly strategy session.

SOLUTION

What was the scope of their involvement?

Pragilis Solutions Inc. helped us with a one-day planning and strategy session for our team. First, we started with a discovery phase, reviewing our key goals for the meeting and gathering that information into a framework called Strategy in Action.

Secondly, we built a playbook for the day, including pre-work information, such as envisioning the future and defining where we wanted to be and could play.

In the third part, we did a "destroy your business" exercise. We looked back five years to see what we hadn't thought about that could have blown up our business. This was a thought exercise for us to update our risk register and determine what could take us off the path, what our blind spots were, and the things that could make us wildly successful and why.

We also analyzed the markets we could plan for the future, and the things we weren't thinking about that could sidetrack us as a rapidly growing organization.

These three sections focused on our engineering software development, corporate development, finance, and sales and marketing. We put together three different components that became our strategic playbook for 2025.

We also did a one-day session with them, including some team-building activities. We came out of it as a much stronger team. It was the first time my team had ever been together in one room, so it was super important for us to have a framework to run through and recommendations for projects not to implement. This framework also had important KPIs to ask ourselves the right questions before entering a project.

What is the team composition?

We had two facilitators from Pragilis Solutions Inc. on the project.

How did you come to work with Pragilis Solutions Inc.?

We worked on the same floor in an office building and happened to know some of the same people. We were nearby and found out they were doing facilitation. We needed help with our yearly strategy session, so we contacted them.

How much have you invested with them?

We spent $3,000.

What is the status of this engagement?

The engagement began in September, but we did the session in October 2024. Although we haven't planned another session, we'd consider leveraging them next year if the opportunity comes.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The information Pragilis Solutions Inc. provided after the strategy session allowed us to craft our KPIs for 2025. We found three indicators that would guide our organization. Based on this, Pragilis Solutions Inc. met our expectations.

We found that we had the skills to make any tool work for us, and the team made us question if we could achieve our objectives. We learned we needed to build more capacity before bringing new tools to stay at the pace of change because we were constantly changing.

We have a strong team, and they were good at rolling with the flow of the day and allowing the team to take a more active role in steering the boat. Pragilis Solutions Inc. excelled in facilitating that knowledge for us.

How did Pragilis Solutions Inc. perform from a project management standpoint?

We didn't use them for project management; we used them for facilitation. It was a fixed-price contract, and they stayed on task and delivered what we asked them to do. We communicated via phone calls and emails.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Both our facilitators, Mumtaz and Shaheen, did an excellent job. However, Shaheen was the primary speaker during the session.

What did you find most impressive about them?

Their ability to put things together on short notice was beneficial. It was about being deeply reflective on our questions, returning them to us, and asking the right questions.

Are there any areas they could improve?

The instructions regarding the homework could have been more straightforward. Our team got slightly confused, and it would have been better if we had a pre-meeting with the team so they fully understood the homework.

Do you have any advice for potential customers?

Put as much time into it as you expect to get out of it. If you want to get the most out of it, spend the maximum amount of time upfront on the planning side. You must leverage Pragilis Solutions Inc. to their fullest extent for maximum value.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Technical Safety BC, a nonprofit public safety company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Pragilis Solutions Inc.?

We’re doing a $30 million business transformation of our organization, so we need someone to support us with the management change.

SOLUTION

What was the scope of their involvement?

Pragilis Solutions Inc. provides in-house business consulting services for us, focusing on change transformation.

What was the team composition? 

We work with three different members of Pragilis Solutions Inc.’s team, including Mumtaz (Co-Founder).

How did you come to work with Pragilis Solutions Inc.?

Someone referred Pragilis Solutions Inc. to us.

How much have you invested with them?

So far, we’ve spent $200,000–$300,000 with them on this project.

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Pragilis Solutions Inc.'s team has had an incredible ability to understand our organization, both what we're telling them and from the reader's perspective between the lines. This has allowed them to provide proactive solutions rather than just addressing the challenges we shared with them. Overall, we've experienced a powerful partnership through their consultants' excellent skills, which has also grown our team.

How did Pragilis Solutions Inc. perform from a project management standpoint?

Pragilis Solutions Inc.'s team delivers on time and within budget.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Everyone within their team has been great, providing different change philosophies and skills.

What did you find most impressive about them?

Despite the project being challenging, they've done a wonderful job.

Are there any areas they could improve?

I don't think there's anything they can improve on.

Do you have any advice for potential customers?

Give them more information than you think they need because the more they know, the more insightful they are.

BACKGROUND

Introduce your business and what you do there.
I’m the senior manager of project delivery for a biotechnology company that manufactures products for scientists and researchers around the world. I oversee the technology portfolio of the organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragilis Solutions Inc.?
We were implementing a system that was going to have an impact across the organization, and we needed change management expertise. We hired Pragilis Solutions to provide a change management specialist to help us manage the change the project would cause. 

SOLUTION

What was the scope of their involvement?
We first onboarded Pragilis Solutions’ change management specialist into the project and our team. They were then assigned to drive the adoption of our project across our company. The specialist had a background in change management and knew about various methodologies. He drove the change management aspects our team didn’t have expertise in, covering all pillars of change management.
The specialist performed assessments on all levels of the project, working on our engagement, communication, and training strategies. He then worked on reinforcing the changes.
What is the team composition?
We worked with one change management specialist.
How did you come to work with Pragilis Solutions Inc.?
One of our C-suite executives worked with the owner of a consulting firm 5–10 years ago. That person pointed us in Pragilis Solutions’ direction. We reached out to them and had a conversation about our needs. From there, they put together an SOW and a contract.
What is the status of this engagement?
The project lasted from January–November 2023. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
Our CFO and finance team were happy because of Pragilis Solutions. This was the fourth time we tried this project, and we actually finished it this time for once.
How did Pragilis Solutions Inc. perform from a project management standpoint?
The change management specialist did a great job in terms of managing a difficult change process on a project. He took part in our daily stand-ups, and I never received any complaints from the project manager and executive sponsors. For tools, we mainly used Jira. We also use Google Workspace for the project, utilizing emails and Google Meet.
What did you find most impressive about them?
Pragilis Solutions was knowledgeable and skilled in the space of change management. We were able to assign work to them without much guidance. Our team could give them work, and they’d just get it done.
Are there any areas they could improve?
No, there weren’t any.
Do you have any advice for potential customers?
We made a mistake during the contracting process where we allotted the person for only one project. We could’ve had a more open-ended contract where we could assign the specialist where we wanted without having to change the terms. We eventually did that and had an open-ended contract to assign the specialist to other relevant projects. 

BACKGROUND

Introduce your business and what you do there.

I’m the CIO of Emily Carr University of Art + Design, an art and design university based in Vancouver. We’re a 2,000–2,500 full-time equivalent university, rated as number one in Canada out of four that compete globally. In my role, I look after all our digital assets, including technology assets and enterprise data. My team looks after reporting and provides services like project management and change readiness.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragilis Solutions Inc.?

We had two problems we were trying to solve: understanding the internal and external landscapes. 

SOLUTION

What was the scope of their involvement?

First, we needed to understand the functional needs of our stakeholders in terms of using collaboration and communication tools. Pragilis Solutions Inc. conducted a study and compared two platform options internally and externally. The team helped us build a business case that ultimately went to our senior executives to make the final decision. 

Once we understood where we would go, Pragilis Solutions Inc. developed a change management framework for us to use as a foundation for this project and subsequent ones.

What is the team composition?

We primarily worked with Shaheen (CEO & Co-Founder). 

How did you come to work with Pragilis Solutions Inc.?

I had been connected to Mumtaz (Chief Experience Officer & Co-Founder) through my previous job, but we didn’t get to work together. However, we continued to chat, and once there was an opportunity to work together, we hired Pragilis Solutions Inc. 

What is the status of this engagement?

We worked together from March–October 2022. 

RESULTS & FEEDBACK

¿What evidence can you share that demonstrates the impact of the engagement? 

I appreciated Mumtaz’s ability to hone in on learning about our organization. Sometimes, consultants will come in and provide best practices that can look like copy-paste. Pragilis Solutions Inc. didn’t take that approach; they spent quite some time learning about our strategic plan and values. As a result, the change management framework they developed spoke to our value system. 

Mumtaz also spent quite a bit of time seeking my feedback and was open to even little pieces I wanted to be changed. Still, we didn’t require dramatic changes because their initial proposal was close to the final version. 

Overall, I appreciated Pragilis Solutions Inc. learning the context and having that feedback loop. Currently, I have internal project managers leveraging the framework Pragilis Solutions Inc. created. 

How did Pragilis Solutions Inc. perform from a project management standpoint?

We used Microsoft Teams for project management and communication, which worked fine. Initially, our project management approach wasn’t working optimally because we had two project managers, Shaheen and an internal project manager, who co-created the plan, so we had to coordinate two people. 

Eventually, we found a happy medium. Giving an onboarding plan a bit of time is good and normal. Once the team settled, we picked up the work fairly quickly. 

What did you find most impressive about them?

Pragilis Solutions Inc.’s strength is their change readiness — they have a really good edge. 

Are there any areas they could improve?

Having an assessment or checklist when onboarding new clients could help with Pragilis Solutions Inc.’s maturity. This approach may help them respond quicker during the onboarding process. 

BACKGROUND

Please describe your company and position.

I am an executive at an advertising & marketing company

Describe what your company does in a single sentence.

Progressive, mission-driven advertising & full service campaigns

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pragilis Solutions Inc. to accomplish?

• Understanding common change management methodolgies and practical steps to take and building a set of tools to draw from as we implement change at the org
• Sustaining change when teams feel like "things aren't changing" - how to make change felt/visible
• Implementing change across complex processes, disperse teams, and busy/fast paced work

SOLUTION

How did you find Pragilis Solutions Inc.?

• Online Search
• Clutch Site

Why did you select Pragilis Solutions Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

What was your primary form of communication with Pragilis Solutions Inc.?

• Virtual Meeting
• Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliver 1 x 2 hour Change Management Leadership workshop to a group of Operations professionals at the agency

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Understanding common change management methodolgies and practical steps to take and building a set of tools to draw from as we implement change at the org Sustaining change when teams feel like "things aren't changing" - how to make change felt/visible Implementing change across complex processes, disperse teams, and busy/fast paced work

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were on-time & on-budget, very responsive & communicative. Delivered a great workshop & follow-up materials to support our efforts.

What did you find most impressive or unique about this company?

They were highly personable, knowledgeable, and engaging. We found it easy to learn from her & took lots away from our workshop. We also appreciated the Change Management Leadership guidebook they supplied us with after the workshop, so we can continue to put our learnings into practice & dive even deeper into the topic on our own time.

Are there any areas for improvement or something Pragilis Solutions Inc. could have done differently?

None come to mind, we were really happy with the value & learnings we received.

BACKGROUND

Introduce your business and what you do there.

I’m the executive VP (EVP) and chief HR officer (CHRO) for SMS Equipment, a heavy equipment dealer across Canada, Alaska, and Mongolia. In my role, I have accountability for all facets of HR and lead the sustainability efforts of our company. However, I worked with Pragilis in a previous role at a similar organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragilis Solutions Inc.?

We were going through an acquisition, so we brought them in to help us with change management. We aimed to bring a completely different business line and business unit into a traditional organization.

SOLUTION

What was the scope of their involvement?

Pragilis helped us with change management. Their team was responsible for engaging with stakeholders, mapping our stakeholder journey, and helping us go through the acquisition overall. This process included walking all of our departments, such as finances and operations, through the changes that would impact those areas. Moreover, they delivered a change plan for each of those departments within the organization, including the changes in communication.

What is the team composition?

I worked with two teammates from Pragilis: Shaheen (CEO & Co-Founder) and Mumtaz (Chief Experience Officer & Co-Founder). Shaheen led the account and set up the contracts, and Mumtaz was our main point of contact.

How did you come to work with Pragilis Solutions Inc.?

We found Pragilis through networking. I ran into them several times at CHRO events in Vancouver, and they had also done some work for our digital and IT groups within the organization. Therefore, we were familiar with them and liked their style and approach. They were very people-centric, hands-on, and practical.

What is the status of this engagement?

We worked together from January 2018–May 2019. I ended the relationship with Pragilis because I left the organization. However, I’ve stayed in touch with them because they’re a great resource for change management.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

From a stakeholder perspective, everyone was very engaged and spoke highly of Mumtaz and her hands-on support in helping us go through the acquisition process. The transition into the larger organization went really smoothly, and we were able to adopt most of their metrics. This integration helped us save months regarding our communication efforts.

Additionally, Pragilis helped us handle an otherwise hard-to-manage people impact and everything that could have gone wrong if we had not employed a proper change management firm. Overall, the outcome was very positive.

How did Pragilis Solutions Inc. perform from a project management standpoint?

Pragilis delivered everything on time and even ahead of time — we had no issues with delays.

What did you find most impressive about them?

Pragilis’ practical approach was outstanding compared to the theoretical approach other firms use.

BACKGROUND

Introduce your business and what you do there.

I’m the team lead for the HR operations team at Work Safe BC, a nonprofit statutory agency that supports workplaces and workers across the province of British Columbia, Canada. My team works directly with clients and business leaders across the organization to help them work effectively with their teams and implement new initiatives to address conflict in the workplace. We also help them with performance management, collective agreements, and more.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragilis Solutions Inc.?

My team plays a key role in bringing the people's side of change to the conversations with our leaders. We have new initiatives or changes that need to occur in the business, but change is an afterthought. Therefore, I wanted to raise my team’s awareness level, as well as some of their skills and strengths in facilitating the right conversations and shining the light on the right issues. Our goal was to ensure that we embed a change perspective throughout the support we provide.

SOLUTION

What was the scope of their involvement?

Pragilis provided us with a business consulting workshop to raise awareness within our team on how change impacts us personally. One of Pragilis’ key objectives was to help my team appreciate how much change impacts them and give them tools like resiliency and perspective to help them honor the different ways that they — as individuals and as a team — are impacted by change.

Pragilis’s second key deliverable was helping our teammates translate that knowledge and understand how change impacts them so that they could be in a better position to support our clients. This knowledge would allow them to bring that line of sight and embed some change leadership approaches in the support we provide to our leaders.

What is the team composition?

We worked with Mumtaz (Chief Experience Officer & Co-Founder) and her partner.

How did you come to work with Pragilis Solutions Inc.?

One of my managers had the benefit of attending a class with Mumtaz, and she really liked her approach and energy, so she thought that Pragilis would be a good fit for what we were looking for as a team.

How much have you invested with them?

We spent around $15,000–$20,000.

What is the status of this engagement?

We worked together from June–October 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Pragilis’ knowledge and understanding of change and change of leadership were very relevant to our purpose. They took the time to understand the needs of our team and our business, and they were able to present information in a practical and relatable way. Additionally, they created space for reflection. As a result, our team was able to process and consider information through a new lens.

Moreover, the case study Pragilis used was very engaging for the team, giving them something to work through in a practical and applicable way. Other workshops are not translatable into actions. However, after Pragilis’ workshop, I found that many participants shared their experiences and were able to consider their work differently, bringing their learnings into their day-to-day work.

How did Pragilis Solutions Inc. perform from a project management standpoint?

Mumtaz’s approach to the project was very easy, and she had a very positive energy.

What did you find most impressive about them?

The most outstanding part of working with Pragilis was that their workshop was practical, applicable, and helpful to our needs.

BACKGROUND

Introduce your business and what you do there.

I’m the former Chief HR Officer for Coast Capital Savings.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pragilis Solutions Inc.?

We needed to set up an organizational change management practice for our company, so we hired Pragilis to help us out.

SOLUTION

What was the scope of their involvement?

Pragilis helped us implement our organizational change management capability. Their scope included designing the department and its functions, developing the tools and methodology, and hiring, training, and managing the team required to drive this department. Moreover, they helped us train all our employees and leaders around the new department.

I already had change management experience, so I brought Pragilis in with a set of requirements. We also provided them with the list of projects that were occurring in the organization that they would be supporting from a change management standpoint. From there, they came back with a proposal detailing the cost, timeline, and phases of the project. After that, they were in charge of implementing this function for an 18-month period.

What is the team composition?

We worked directly with Mumtaz (Chief Experience Officer & Co-Founder).

How did you come to work with Pragilis Solutions Inc.?

The head of our enterprise project management office recommended them.

How much have you invested with them?

We spent around $340,000.

What is the status of this engagement?

We started working together in September 2018, and the project lasted 18 months.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Pragilis successfully built our new department and trained 100% of our employees and leaders in change management and change leadership. I was very happy with their degree of strategic thinking, the tools that they implemented, and the process and rigor of the change support that they provided on our internal programs.

How did Pragilis Solutions Inc. perform from a project management standpoint?

Pragilis met our deadline and stayed on budget. Throughout the project, Mumtaz reported updates and progress to me. We used Microsoft Outlook for communication.

What did you find most impressive about them?

Pragilis is very professional and strategic, and they work really well with a large variety of clients.

Are there any areas they could improve?

No, I don’t have any constructive feedback for Pragilis. I’ve even worked with them on other projects, and I constantly recommend them.

Do you have any advice for potential customers?

I don’t have any particular advice. I can only recommend working with them.

BACKGROUND

Please describe your company and position.

I am a Senior Manager at UBC Sauder

Describe what your company does in a single sentence.

Higher Ed.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pragilis Solutions Inc. to accomplish?

• Introduce Change Management Fundamentals as well as change capability building

SOLUTION

How did you find Pragilis Solutions Inc.?

Referral

Why did you select Pragilis Solutions Inc. over others?

• Pricing fit our budget
• Referred to me

How many teammates from Pragilis Solutions Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A one-day workshop on Change Management fundamentals and capability building.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Post-training survey.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes - everything was delivered on time.

What was your primary form of communication with Pragilis Solutions Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to listen to customer needs and come up with customized solutions was impressive - also worked with our limited budget which we really appreciated.

Are there any areas for improvement or something Pragilis Solutions Inc. could have done differently?

There could have been more content - we ended much earlier than expected. Some attendees felt that too much time was dedicated to group discussions.

BACKGROUND

Please describe your company and position.

 I am the Manager of an education company 

Describe what your company does in a single sentence.

Student services for post-secondary institution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pragilis Solutions Inc. to accomplish?

• Team building
• Change management objectives

SOLUTION

How did you find Pragilis Solutions Inc.?

Referral

Why did you select Pragilis Solutions Inc. over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Pragilis Solutions Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Continue ongoing work on team integration/ merger of two units. 

Key deliverables were: a 30-day quick win plan that inlcuded: a resilience exchange, a commitment 'wall', and concrete plans to meet 1:1 with new managers, work with the heat map to determine new portfolio assignments, internally meet as smaller teams to discuss unanswered questions, determine expertise areas.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is an ongoing one, but immediate outcomes were positive feedback from colleagues who attended the team day event.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management, they delivered on time and they were very responsive to our needs.

What was your primary form of communication with Pragilis Solutions Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

It was very professional but also personable and friendly. They were flexible and adjusted the programming to suit our unique needs.

Are there any areas for improvement or something Pragilis Solutions Inc. could have done differently?

I don't think so