Practical Computer Applications (PCApps)

BACKGROUND

Please describe your company and position.

I am the COO of Royal Administration Services

Describe what your company does in a single sentence.

Develops and administers vehicle protection products and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Practical Computer Applications (PCApps) to accomplish?

• Create a management software system.
• Allow us to manage our products and external customers effectively.

SOLUTION

How did you find Practical Computer Applications (PCApps)?

Shopped around

Why did you select Practical Computer Applications (PCApps) over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

PCApps has created a system that allows us to manage our customers and products to the finest degree. The system that was created for us is flexible enough to expand functions and allows us extend our tech base in an industry where tech capabilities are paramount to survival.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have the ability to integrate and extend our tech base with all of the vendors and providers in our space throughout the industry.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is very thorough and attentive from first communication to mapping a plan and testing.

What was your primary form of communication with Practical Computer Applications (PCApps)?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The personal attention given to every single request. PCApps built our system and has learned every aspect of the companies management and provides a broad scope of services and management to give the necessary support to keep us tuned in to cutting edge technology and allows us to extend our base in cases of when/where we want as well as when its needed.

Are there any areas for improvement or something Practical Computer Applications (PCApps) could have done differently?

No. They are very attentive with support and very responsive to our needs and wants.

BACKGROUND

Please describe your company and position.

I am the CEO of USALCO, LLC

Describe what your company does in a single sentence.

USALCO, LLC develops, manufactures, and delivers water treatment products and services used to provide clean safe drinking water for one third of the US population and thousands of critical industrial applications such as refinery catalysts, animal health, food and beverage, and pulp and paper.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Practical Computer Applications to accomplish?

• business process redesign
• track costs for individual customer-product shipments
• error-proof quote and invoice processes

SOLUTION

How did you find Practical Computer Applications?

• Referral
• Other

Why did you select Practical Computer Applications over others?

• High ratings
• unique expertise

How many teammates from Practical Computer Applications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

develop business processes to allow cost capture at customer-product-delivery level of detail and ensure error-free quoting and invoicing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

complete redesign of business processes backed by custom software and user interface that allowed the business to successfully scale and grow

Describe their project management. Did they deliver items on time? How did they respond to your needs?

very responsive to our needs and always willing and able to address urgent and routine requests with appropriate resources to meet and exceed our expectations

What was your primary form of communication with Practical Computer Applications?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They had the ability to understand our current and future business and needs and come up with valuable solutions we would not have anticipated

Are there any areas for improvement or something Practical Computer Applications could have done differently?

Practical Computer Applications has great people and management at all levels and always responded quickly and appropriately to our needs however large or small. Excellent partner and nothing they can or should have done differently to deliver an even better outcome.

BACKGROUND

Please describe your company and position.

I am the Vice President of Sales and Marketing of Mull Group

Describe what your company does in a single sentence.

We're a machine shop / engineering firm that specializes in rebuilding steel mill equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Practical Computer Applications to accomplish?

• Convert Access 2003 Database to SQL
• Build a SQL Application that was user friendly
• Increase security of our data and production system

SOLUTION

How did you find Practical Computer Applications?

Online Search

Why did you select Practical Computer Applications over others?

• Great culture fit
• Company values aligned

How many teammates from Practical Computer Applications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PCApps built a production system based off our Access 2003 database that runs our entire operation from the time the project comes in the door. We needed the database to do a lot but here are some of the key functions we required:

1. Ability to set user permissions to restrict access to certain tables
2. Setup part numbers (hundreds of thousands of part numbers)
3. Have shop orders with a long list of fields displayed due to the complexity of our projects
4. barcoded time cards
5. ability to expert / import data from a csv file
6. enhanced security
7. a long list of printable reports
8. at the time we needed a turnaround, our RDP server was failing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The database PCApps developed was flawless. It was fast, had all the sections and information we requested, was easy to use, and launched ahead of schedule. Working with PCApps was seamless, their team is incredible. 3 years later and they still manage our application.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PCApps delivered ahead of time which was important because of our failing RDP server. Anytime we had questions,suggestions, or comments their team replied quickly and communicated very well. We always knew exactly what was going on, their team kept us up to speed on project progress.

What was your primary form of communication with Practical Computer Applications?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

PCApps is the full package. Their team is exceptionally intelligent and creative, and they communicate well.  For the immense value they offer, their pricing is very reasonable. We highly recommend PCApps.

Are there any areas for improvement or something Practical Computer Applications could have done differently?

No, the entire project and process was flawless.

BACKGROUND

Please describe your company and position.

I am the Software Product Owner of a medical solutions company

Describe what your company does in a single sentence.

Medical Device

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Practical Computer Applications (PCApps) to accomplish?

• Develop a system to provide software for the medical device

SOLUTION

How did you find Practical Computer Applications (PCApps)?

• Other

Why did you select Practical Computer Applications (PCApps) over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Practical Computer Applications (PCApps) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom software of a website and case management system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Ability for the operations teams to manage their work
• Ability for the customers to manage their cases

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PCA always delivered on time. They are responsive to our needs and easy to work with.

What was your primary form of communication with Practical Computer Applications (PCApps)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their positive attitude and team work.

Are there any areas for improvement or something Practical Computer Applications (PCApps) could have done differently?

Not that I can think of

BACKGROUND

Please describe your company and position.

I am the Senior Director, Education of JA Worldwide

Describe what your company does in a single sentence.

One of the world’s largest and most-impactful youth-serving NGOs, JA delivers hands on, immersive learning in work readiness, financial health, entrepreneurship, STEM, sustainability, and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Practical Computer Applications to accomplish?

• Improve our financial capability application UX
• Hosting, maintenance, and service support for our mobile and web based application

SOLUTION

How did you find Practical Computer Applications?

Referral

Why did you select Practical Computer Applications over others?

Referred to me

How many teammates from Practical Computer Applications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We completed more than five separate phases of this project with PCApps starting with UX and mini-game enhancement to hosting, maintenance, and service of our financial capability application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

PCApps was responsible for ensuring our application made it to the students we developed it for after 12+ months of inactivity by the previous developers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're highly responsive to our needs and ensure we learn as we go to better articulate what we want and continue to meet deliverables. Items were consistently delivered on-time.

What was your primary form of communication with Practical Computer Applications?

Virtual Meeting

What did you find most impressive or unique about this company?

The individual attention and personal support offered by members of the PCApps team was unique and greatly appreciated.

Are there any areas for improvement or something Practical Computer Applications could have done differently?

Not at all.