Pivot Services B.V.

BACKGROUND

Please describe your company and position.

 I am the Product Manager of an ecommerce company 

Describe what your company does in a single sentence.

We source products, customize them, and then sell them.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pivot Services B.V. to accomplish?

• We need Amazon SEO-optimized images and product listing content
• We need support with sales management and platform advertising campaigns
• We want to identify a niche market, then increase our investment with the goal of developing a hero product within three years

SOLUTION

How did you find Pivot Services B.V.?

Referral

Why did you select Pivot Services B.V. over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Pivot Services B.V. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged PIVOT Services to manage and develop our Amazon business across seven marketplaces, including five European countries, the US, and Japan.

Their main responsibilities include Amazon PPC advertising management, promotional planning and execution, customer service, and day-to-day marketplace operations. Beyond daily account management, PIVOT also supports us in developing a sustainable Amazon business model.

Our long-term objective is to identify and develop high-potential products into strong-performing hero products in our key markets.

The collaboration focuses on building a solid operational foundation, continuously improving advertising performance, and identifying opportunities for long-term business growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Through our partnership with PIVOT, we have established and maintained Amazon operations across seven marketplaces, covering five European countries, the US, and Japan. PIVOT has helped us build a more structured approach to marketplace management, including PPC advertising, promotional planning, customer service, and ongoing performance monitoring. This has enabled us to evaluate market performance, better understand customer demand across different regions, and make more informed decisions about where to allocate our resources. While our long-term goal of developing strong-performing hero products is still in progress, we now have an established operational foundation and a clearer strategy for sustainable growth across our Amazon marketplaces.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PIVOT has been very responsive and efficient in managing our Amazon operations. They handle tasks promptly and communicate clearly, keeping us informed of important updates and progress. What we appreciate most is their proactive approach. They often identify potential issues or opportunities before we even think of them and provide practical recommendations to help us make better decisions. Rather than simply following instructions, they actively contribute ideas and suggestions based on their Amazon expertise. This has been particularly valuable when managing multiple international marketplaces, as it allows us to stay focused on our broader business goals.

What was your primary form of communication with Pivot Services B.V.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their combination of deep Amazon expertise and a strong sense of ownership. They don't simply manage our account or execute assigned tasks. They approach our Amazon business as if it were their own, proactively identifying opportunities, anticipating potential challenges, and offering practical recommendations. We particularly appreciate that they consider our long-term business goals rather than focusing only on short-term sales or advertising performance. This makes them feel more like an extension of our own team than an external service provider.

Are there any areas for improvement or something Pivot Services B.V. could have done differently?

One area for improvement would be taking a slightly more proactive approach to testing new growth opportunities. At times, PIVOT can be quite conservative in their recommendations. However, we understand their reasoning, especially given the challenges our business currently faces with customer reviews and product visibility on Amazon. Their cautious approach comes from a genuine concern for our business and a desire to avoid unnecessary risks. We appreciate this, although we would welcome a little more experimentation when suitable opportunities arise.