Pharos Solutions

BACKGROUND

Please describe your company and position.

I'm a department director at Allies for Allies

Describe what your company does in a single sentence.

Allies for Allies is a nonprofit organization dedicated to connecting individuals with disabilities and complex support needs and their families with qualified caregivers and companions through our free online care platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pharos Solutions to accomplish?

• Review our current care platform with an audit
• Build a new 2 sided care marketplace using another platform
• Transition main site from shopify to squarespace using wireframes from designer

SOLUTION

How did you find Pharos Solutions?

Referral

Why did you select Pharos Solutions over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Pharos Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pharos Solutions led the design, development, and launch of Allies for Allies' new online care platform, connecting individuals with disabilities and complex support needs and their families with qualified caregivers and companions. Their scope included frontend and backend development, user registration and profile management, caregiver and family dashboards, job postings, caregiver search and filtering, messaging functionality, background check integration, and administrative tools. Key deliverables included a fully functional, mobile-responsive care platform, an updated website built on Squarespace, and ongoing technical support, testing, troubleshooting, and enhancements to improve the user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Pharos Solutions successfully delivered and launched our new care platform in February 2026, providing a more reliable and user-friendly experience for families and caregivers. Since launching, we've grown to over 120 registered families and more than 80 job postings. The new platform has also improved how users create profiles, search for caregivers, post jobs, and connect with one another. Their work has provided a stronger technical foundation for our nonprofit to continue growing and expanding access to care.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pharos Solutions maintained consistent communication throughout the project and were responsive to our questions, feedback, and requests. Their project manager was accessible and worked closely with our team throughout development and testing. We did experience challenges during the testing phase, identifying a number of issues that required additional troubleshooting and development. As a result, our anticipated launch in mid-December was delayed until late February. While the extended timeline was challenging, their team remained engaged, receptive to feedback, and committed to resolving issues before launch. They have continued to be responsive and supportive as we work through additional improvements and enhancements.

What was your primary form of communication with Pharos Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Pharos Solutions was their team's responsiveness, flexibility, and genuine willingness to understand our organization's unique needs. As a nonprofit serving individuals with disabilities and complex support needs, we were building something that required a thoughtful and customized approach. Their team took the time to learn about our mission, the communities we serve, and how we envisioned the platform functioning before beginning development. They were receptive to feedback, willing to explore solutions, and committed to helping bring our vision to life. We especially appreciated their collaborative approach and continued support beyond the initial launch.

Are there any areas for improvement or something Pharos Solutions could have done differently?

One area for improvement would be more thorough upfront planning and discussions around functionality, along with stronger internal testing and quality assurance. There were instances where features were not fully explored or clearly defined before development began, resulting in functionality that differed from what we had envisioned. This led to additional revisions, change orders, and costs that potentially could have been avoided with more detailed conversations and planning early in the process. Additionally, during testing, our team identified a number of issues that required troubleshooting and further development, contributing to delays in our launch timeline. More proactive testing and clearer communication around expectations and timelines would have helped make the overall process smoother. We appreciated their responsiveness and willingness to work through these challenges, but feel these are areas where improvements could make a meaningful difference for future clients.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of rise technologies GmbH

Describe what your company does in a single sentence.

RISE is an innovative software platform that revolutionizes collaboration with customers and technical field service, providing simplified and efficient remote service solutions for mid-and large sized companies in the mechanical engineering industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pharos Solutions to accomplish?

• Build the SAAS Platform RISE 2.0 from the ground up.
• Enable Whitelabel Customers.
• Maintenance and further development of RISE 2.0

SOLUTION

How did you find Pharos Solutions?

Referral

Why did you select Pharos Solutions over others?

• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Pharos Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Rise involves providing a generic system that is customized for each company (Rise's direct customers) either as a whitelabel or using the default generic version.

• Asset base: Each company has its own instance of the system. The system is designed to support a wide range of assets owned by the companies, which are managed by different types of employees, including helpdesk staff and technicians.
• Ticket/Chat: The platform facilitates communication and interaction with the end customers who service these assets via Chat and Video conferencing
• Platforms: Web Platform (for Admin and Helpdesk users)
• Mobile Platform: 
  • iOS & Android (for Technician and Customer users)
  • Smart Glasses APK

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful migration to a new technology
• improving the efficiency of the system.
• Enterprise contract with Liebherr Earthmoving Equipment as one of the leading construction machinery companies in the world and communicated demand from other Liebherr subdivisions
• High demand from old customers to convert and transition to the new developed version of the system
• Ensured system stability, minimizing disruptions and enhancing the overall performance.
• Good feedback on our value propositions from new customers demand in the market  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pharos demonstrated excellent project management skills, ensuring timely deliveries and efficient coordination of tasks. They were highly responsive to our needs, maintaining open communication and addressing concerns promptly. Their proactive approach and adaptability made them a valuable partner in our project.

What was your primary form of communication with Pharos Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Working with this company has been exceptional. Their attention to detail and commitment to our goals were impressive. Communication was seamless, and their expertise in software development was evident throughout. In summary, they are a trusted partner we look forward to continue working with.

Are there any areas for improvement or something Pharos Solutions could have done differently?

There is always room for improvement on a very detailed level. Apart from that we are more than happy with our successful collaboration.

BACKGROUND

Please describe your company and position.

I am the Managing Director of CommerceBay GmbH

Describe what your company does in a single sentence.

Commercebay is a leading service provider specializing in the development of mobile and enterprise applications, offering innovative solutions tailored to meet the unique needs of businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pharos Solutions to accomplish?

• Establish a long-term partnership with a reliable software development company
• Extending architecture and development resources, to achieve maximum profitability
• Ensuring high-quality deliverables and effectively fulfilling customer needs.

SOLUTION

How did you find Pharos Solutions?

Referral

Why did you select Pharos Solutions over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Pharos Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Establishing a comprehensive computer-aided sales system to streamline sales processes and improve efficiency for leading FMCG companies. The system was accessible on both mobile devices and standard computers, including different functionalities such as processing customer orders, executing sales activities on-site, generating market surveys, and documenting sales activities, including tracking traveling costs. 
• Building enterprise recruitment software covering the entire recruitment process, starting from identifying potential candidates, followed by pre-selection, screening, and interviewing. The software also facilitated the preparation of selected candidates to join target customer vacancies, ensuring a seamless and efficient recruitment workflow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful development of the projects within the agreed-upon timeline, and accelerated project delivery, resulting in faster time-to-market. 
• Positive feedback from end-users regarding the implemented solutions. 
• Ensured system stability, minimizing disruptions and ensuring smooth operation. 
• Adherence to the planned project budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pharos Solutions demonstrated great project management throughout our collaboration by consistently delivering items on time, ensuring the project's progress, and meeting milestones. Additionally, they were highly responsive to our needs and proactively addressed any concerns. Their transparency and responsiveness ensured a smooth workflow and effective fulfillment of our requirements.

What was your primary form of communication with Pharos Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of Pharos Solutions was its ability to offer high-quality resources at a very competitive price. Their cultural fit with our organization also contributed to seamless collaboration and understanding of our requirements. Additionally, their convenient time zone for the EU market provided efficient communication and minimized any potential delays.

Are there any areas for improvement or something Pharos Solutions could have done differently?

While our experience with Pharos Solutions was overwhelmingly positive for more than 10 years, there were a few areas where they could have improved. One suggestion would be to include more German speakers in their team.

BACKGROUND

Please describe your company and position.

I am the CEO of Immofred

Describe what your company does in a single sentence.

Getting control, manage cash flow of real estates for private landlords and smaller property manages.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pharos Solutions to accomplish?

• MVP
• Go-Live Version

SOLUTION

How did you find Pharos Solutions?

Referral

Why did you select Pharos Solutions over others?

Pricing fit our budget, Great culture fit, Referred to me, Company values aligned

What was the size of Pharos Solutions’s team?

2-5 Employees

What was your primary form of communication with Pharos Solutions?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

the dedicated development team develops our whole platform with all features required for the land lords like interfaces to bank accounts, payment providers like stripe, an own accounting system and so on. 

Deliverables: 

• Stripe implementation 
• accounting system 
• interfaces to real estate portals 
• user roles like tenant, property manager, renter, owner 
• white labelling of the product

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• User Adoption Rate: The number of users who have adopted the software in their daily workflow. 
• Time Savings by 47%: The average time saved by users through the automation of tasks and streamlining of administrative processes. 
• Error Reduction by 43%: The decrease in human errors in data entry and other tasks that the software is designed to manage.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked closely as one team seamlessly! We applied from the beginning SCRUM with 2 weeks sprints, where at the end always a working version with business value was delivered. The response is immediate as we have our own collaboration and messaging area.

What did you find most impressive or unique about this company?

Culture, coding skills and their support for making our vision reality.

Are there any areas for improvement or something Pharos Solutions could have done differently?

as in every project the team need to grow together and align/commit to our goals, we realised it by doing retrospectives from time to time to improve our communication, deliverables, project management and tooling.

BACKGROUND

Please describe your company and position.

I am the CEO of Tut-All Software GmbH

Describe what your company does in a single sentence.

We are developing an interactive tutorial software for the desktop

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pharos Solutions to accomplish?

• Development of a Tutorial Editor
• Development of a Webservice for tutorials storing the tutorial data

SOLUTION

How did you find Pharos Solutions?

Referral

Why did you select Pharos Solutions over others?

Good value for cost, Referred to me

What was the size of Pharos Solutions’s team?

6-10 Employees

What was your primary form of communication with Pharos Solutions?

In-Person Meeting, Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed an editor to edit recorded tutorials after recording and support in development a web service to store recorded data and user data in AWS.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• There exists an editor to edit recorded tutorials on the desktop with JAVA Swing
• There exists a webservice that can store tutorial in a MySQL database in Amazon AWSThere exists a webservice that can store tutorial data in a MySQL database in Amazon AWS
• There exists a webservice that can store user data in a MySQL database in Amazon AWS
• There exists a REST client that sends and receives the data from the web server

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was done in JIRA where we had epics and tickets that needed to be done. There has been part time project manager as product owner and three developers that implemented the tickets.

We gave the initial tickets ad they broke it into tasks:

• We had a weekly meeting where we were talking about the current tickets
• We always had an overview of the process
• Sometimes there need to be some changes from our which was no problem for them
• They did not deliver everything in time but this was due to our additional change requests

What did you find most impressive or unique about this company?

• They showed dedication and ownership
• Even when we had additional requirements that also needed complete refactorings they didn't
• Regarding our own with Offshore-development the quality is really high
• During our long project they had a pretty stable without big changes in the developers

Are there any areas for improvement or something Pharos Solutions could have done differently?

Process improvements e.g. Gantt chart