Perpetual Solution

BACKGROUND

Introduce your business and what you do there.

I’m the president and lead investigator of Enviroperfect. We do indoor environmental investigations of residential, commercial, and institutional buildings for all kinds of air quality and environmental concerns.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual Solution?

We lacked a web presence to advertise on.

SOLUTION

What was the scope of their involvement?

Perpetual Solution helped us develop a new modern-looking website and take advantage of Google to make sure we show up when people search for air quality and environmental problems.

The website needed to be fresh, modern, and appealing to people who are more familiar with doing searches via either phone or web. However, it was also important to me that traditional information about our business that could be found in the yellow pages would also be on our site.

Once, the site was ready, Perpetual Solution then started SEO efforts. they continually make sure that we’re prominently featured on our Google Ads and that we land at the top of searches.

What is the team composition?

I only work with Geneviève (Owner). I don’t know if she worked with anyone else.

How did you come to work with Perpetual Solution?

Geneviève was recommended to me by an associate. I did an interview with her and found her to be straightforward and up-to-date. She told me right away the pricing for her services, so it was clear what I was getting into. Because of that, I decided to start working with her.

How much have you invested with them?

I spent $300–$400 to set up the website and now pay a monthly charge of $30.

What is the status of this engagement?

We started working together in October 2018, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

For the services I’m getting and the number of clients that come to me from our Google Ads and web redesign, the price is well worth it. Before, I felt quite behind compared to my competitors. Now, I feel like my website stands up very well. I’ve also noticed that when I do common searches using terms that people might be using, my company is either first or among the top few entries. I’m very happy with the way things have worked out. 

How did Perpetual Solution perform from a project management standpoint?

After a few verbal conversations, we’ve communicated mostly via email. That let me look at things at my convenience, and Geneviève always responds quickly to whatever questions or changes I have. She’s also helped me work on a couple of new programs now to react to the coronavirus. 

What did you find most impressive about them?

Perpetual Solution is very quick to get back to me and answer questions or deal with problems. I had someone phishing my email, and she worked with me and my web host to resolve that quickly. She’s able to solve problems quickly without passing them onto others.

Are there any areas they could improve?

Nothing really comes to mind. Geneviève has been able to meet and solve everything I’ve been looking for.

Any advice for potential customers?

Lay out exactly what you want to do. So long as that’s clear, it’ll be easy for Geneviève to come up with a solution to make it happen. Make sure you also tell her about the most important parts of your business, services, and customers. One can’t expect a marketing specialist to know everything about one’s particular business. If you can explain those aspects to her, she’ll maximize your presentation to the world and bring the most people possible to your site. 

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations for a boutique consulting firm in the pharmaceutical space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual Solution?

We had a website that was created by one of our own employees as a side project. We decided that we needed some outside help to clean it up and make some changes. As time went on we realized we needed more than just a little help and we wanted to do some SEO. We hired Perpetual Solution to take care of the website and work on SEO.

SOLUTION

What was the scope of their involvement?

They evaluate our Google Ads and rankings. Focusing on keywords, they help to find a way to best optimize our Google SEO. Everything was very basic to start and they just walked us through it. They help us know which small changes to make that are still in our budget. In the past, our business was never channeled by our website, but with the changes they’re making, we’re looking to make it far more interactive and have a better online presence. 

What is the team composition?

We work directly with Geneviève (Owner).

How did you come to work with Perpetual Solution?

I’ve done small jobs with them over the years, so when it came to this job it was a natural go-to for me.

How much have you invested with them?

We’ve spent about $2,000 so far on this project.

What is the status of this engagement?

We began working together in January 2018 on this project and the work is currently ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everything has been really positive and our internal team is happy with their work.

How did Perpetual Solution perform from a project management standpoint?

They’re exceptional. When I have any questions or issues, Geneviève addresses them directly and doesn’t pass them off to someone else. She’s really responsive and open to whatever I need. I never feel like I’ve been lost in the process.

What did you find most impressive about them?

With them being a relatively small company as well, they lend personalized service and show that they really care about how our business is performing. They give us customized choices and there’s no pressure. Never once have they gone over budget or beyond the original estimate which has helped to build trust and confidence. I have nothing but good things to say. Geneviève never tries to oversell and she really understands our company budget.

Are there any areas they could improve?

No, there’s nothing.

Do you have any advice for potential customers?

If you’re a small or medium-sized business wondering if you should even have a website, give them a call. Get their thoughts on your particular business because they have a lot of insights. It’s really worth it.

BACKGROUND

Introduce your business and what you do there.

I own a personal beauty and aesthetics business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual Solution?

I need someone to make a good website. Once I met them, they convinced me I needed SEO support as well.

SOLUTION

What was the scope of their involvement?

She built my website from scratch. After this, she worked with the SEO and continued to provide maintenance and updates. She also implemented online scheduling services so I can book clients online.

What is the team composition?

I worked with Geneviève (Owner).

How did you come to work with Perpetual Solution?

Prior to starting my own business, she was one of my clients. She introduced herself to me, but first told me to look at other companies. I looked at other websites, but I went with her because the pricing was good and she’s very easy to work with.

How much have you invested with them?

We spend about $100 per month.

What is the status of this engagement?

I started working with Perpetual Solution in March 2018 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s helped me be more tech-savvy. The online schedule works through Google and saves me time. It’s had a positive impact. She’s managed Google SEO and the website for us well.

How did Perpetual Solution perform from a project management standpoint?

We email, text, or call. She’s very personable and it’s not just a business transaction. I never feel uncomfortable telling her I want a change or edit. It’s an easy process and she’s very flexible.

What did you find most impressive about them?

The best part was that she’s so easy-going and wants to see your business succeed. It’s not about her, it’s about making you happy and making your business grow. Not everyone is like that.

Are there any areas they could improve?

No, there’s nothing.

Do you have any advice for potential customers?

She always knows stuff that we don’t know: managing a website, ranking on Google. The cost isn’t so high and you get a great website. You’re going to get the clients that you need.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director for Camp Amy Molson. We’re a summer camp for at-risk youth in the Montreal area.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Perpetual Solution?

We needed support updating our website since our numbers were really starting to dwindle. We had been surviving off of word of mouth and reputation, but we wanted to improve our web presence.

SOLUTION

What was the scope of their involvement?

They worked with us to update our website and ensure it was accessible and modernized. Their team integrated the site with a new registration system since ours was outdated. They researched the industry and found the ones that fit our needs the best before recommending databases. 

They’ve also provided digital advertising support, setting up our free Google Ads account since we’re a charity. They launch all of our ads and manage our job board, which is connected to Indeed. For SEO, they’ve helped with keyword research to drive the right traffic to our site. 

What is the team composition?

I work with the owner of Perpetual Solution, who has others supporting the project but she’s our main point of contact. 

How did you come to work with Perpetual Solution?

We chose them because they were interested in supporting nonprofits and giving back to the community. They were passionate about our organization and were willing to make it a realistic fee while maintaining the quality.

Sometimes, being a nonprofit means you go to the bottom of everyone’s priority list, but they were willing to take on the challenge and make us just as important as every other client.  

What is the status of this engagement?

We’ve been working together since January 2017 and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve been good at finding the areas that need to be addressed and uncovering solutions. They went the extra mile to make sure our site was user-friendly. We’ve implemented their strategies and the results are proven. 

Two years later, our numbers have improved to where they used to be, which is what we wanted. The number of people applying to be on our staff has also increased since they took over our job advertising efforts. 

How did Perpetual Solution perform from a project management standpoint?

They’re always timely and responsive in delivering work. They’re really organized, so they keep us on track and on our timeline. Even though we don’t use tools as much as they do, their team works to make sure we’re always moving with them. We use Slack to communicate. 

What did you find most impressive about them?

They never make me feel like they are doing me a favor by working with a nonprofit, so we feel just as valued as other clients. Their ability to make this project financially feasible while providing a quality experience is rare. The work they deliver is on par with what they deliver to other clients, which is unique in my experience and very much appreciated. 

They also go outside their expertise and find solutions that would help us best. They take on challenges outside of their scope to be as helpful as possible. 

Are there any areas they could improve?

I genuinely don’t think there is anything for them to improve; we’ve had a very positive experience. 

Do you have any advice for potential customers?

Make a realistic timeline so what you’re committing to is feasible for everyone within your organization. 

BACKGROUND

Please describe your company and position.

I am an executive of Na'amat Canada

Describe what your company does in a single sentence.

Na'amat Canada is a non-profit women's organization whose goal is to improve the lives of women, children and families in Israel and Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Perpetual Solution to accomplish?

• create a new website
• have the site be informative
• have the site be visually pleaseing

SOLUTION

How did you find Perpetual Solution?

Referral

Why did you select Perpetual Solution over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a new website that was functional, informative and creative

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our needs were met

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They met the deadline and were always available to us to discuss issues and new ideas

What was your primary form of communication with Perpetual Solution?

Virtual Meeting

What did you find most impressive or unique about this company?

Working with Perpetual Solutions has been an absolute pleasure. Their team is creative, patient, and consistently able to find solutions when challenges arise. They listen carefully and bring thoughtful ideas to the table. The made the entire project feel easy and collaborative. I am very grateful for their excellent service and would highly recommend them.

Are there any areas for improvement or something Perpetual Solution could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of PKC Law

Describe what your company does in a single sentence.

Real Estate Law.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Perpetual Solution to accomplish?

Website

SOLUTION

How did you find Perpetual Solution?

• Online Search
• Clutch Site

Why did you select Perpetual Solution over others?

• Pricing fit our budget
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired their company to make a website. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Not available yet as the project just completed. However, I now have an amazingly designed website. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes!

What was your primary form of communication with Perpetual Solution?

Virtual Meeting

What did you find most impressive or unique about this company?

They understood and delivered everything that I wanted. They charge a reasonable amount and they provides exceptional service.

Are there any areas for improvement or something Perpetual Solution could have done differently?

No, everything was good.

BACKGROUND

Please describe your company and position.

I am the Registered Dietitian of Prizant Nutrition

Describe what your company does in a single sentence.

Provides dietitian services to the public.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Perpetual Solution to accomplish?

• Create an aesthetically pleasing website
• Create a website that is easy to navigate
• Help set up my business, including phone number, contact forms, etc.

SOLUTION

How did you find Perpetual Solution?

Referral

Why did you select Perpetual Solution over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Perpetual Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the work was to create a website for my dietitian services where potential clients will enjoy navigating an aesthetically pleasing website that will encourage them to book my services. I wanted it to represent who I am and my philosophy, while capturing the attention of potential clients, keeping them on my page and hopefully booking a session.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website was created in a timely manner
• Cost of the website was affordable and provided great value
• Very easy to communicate with the team.
• Very kind and professional
• Amazing quality of the website and very easy to navigate.
• Exactly what I wanted.
• Aesthetically pleasing to the eye

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The website was delivered even earlier than expected, within less than 3 months. Each time I had a question or comment or wanted something to be changed, it was done very quickly and efficiently. I never had any worry and I never had to repeat myself.

The best value for cost I could find. I did my research looking at other companies to design my website and Perpetual Solution definitely gave me the best bang for my buck.

What was your primary form of communication with Perpetual Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I thoroughly enjoyed working with Perpetual Solution because the entire process was so easy on me. They took care of all of my concerns and needs in an efficient and professional manner. They have my complete trust 100% because I know that they will deliver what they advertise. I cannot recommend them enough.

Anyone that is looking for someone to create their website would benefit from using Perpetual Solution. No one could have done it better than them. They brought my vision to life, they were super easy to work with and they got it done very quickly. I owe a great portion of the success of my business to them!

Exceptional experience that I cannot recommend enough. Like I said, they brought my vision to life in a timely and seamless manner. I could not be happier with the product.

Are there any areas for improvement or something Perpetual Solution could have done differently?

I have no comments or suggestions regarding areas of improvement. The entire process was very easy and enjoyable and they delivered exactly what I want.

BACKGROUND

Please describe your company and position.

I am the President of Omics Informatics

Describe what your company does in a single sentence.

bioinformatics and big data analysis

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Perpetual Solution to accomplish?

• Create a new look web site

SOLUTION

How did you find Perpetual Solution?

• Online Search

Why did you select Perpetual Solution over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Perpetual Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Created a two new web sites based on legacy versions. Designed new graphics, modernized the sites and created new content.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All content was moved over, graphic aesthetics were very good, good communication, deliverables were on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

everything was on time, good responsiveness

What was your primary form of communication with Perpetual Solution?

• Virtual Meeting

What did you find most impressive or unique about this company?

great value, custom web site and code

Are there any areas for improvement or something Perpetual Solution could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Owner of Group DMS

Describe what your company does in a single sentence.

Group DMS, located in Montreal, Quebec, is an IT Managed Service Provider (MSP) that specializes in providing comprehensive IT solutions, support, and data center services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Perpetual Solution to accomplish?

• Create a new website for our company
• Assist with website backend foundation for proper SEO
• Help drive business by assisting with Google Ads

SOLUTION

How did you find Perpetual Solution?

• Online Search

Why did you select Perpetual Solution over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Perpetual Solution were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

WEBSITE INCLUDES

• 25 PAGE WEBSITE DEVELOPMENT THAT ADAPTS TO DESKTOP, MOBILE AND TABLET (RESPONSIVE)
• DEVELOPED USING GOOGLE BEST PRACTICES
• EMBEDDING OF INSTAGRAM
• EMBEDDING VIDEO
• CONTACT FORM WEBSITE OPTIMIZATION INCLUDES
• WEBSITE SUBMITTED TO SEARCH ENGINES (GOOGLE, BING, FIREFOX)
• WEBSITE OPTIMIZED FOR SPEED - GOOGLE ANALYTICS CODE SETUP
• SMALL BUSINESS SCHEMA - PAGE URL NAMES ARE OPTIMIZED FOR SEARCH RESULTS
• META TITLE, DESCRIPTION AND KEYWORDS ON EACH PAGE
• H1 USED ON EACH PAGE

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website fits all the requirements that were stated and creates the platform for our company to move forward with digital marketing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our contact Genevieve was always responsive and delivered items on schedule.

What was your primary form of communication with Perpetual Solution?

• Virtual Meeting

What did you find most impressive or unique about this company?

The personalized service and understanding of our industry.

Are there any areas for improvement or something Perpetual Solution could have done differently?
No

BACKGROUND

Please describe your company and position.

I am the Sales of a courier management company

Describe what your company does in a single sentence.

Use our buying power to assist small and medium size companies with courier cost and management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Perpetual Solution to accomplish?

• Make our website look professional and have information easily accessible.

SOLUTION

How did you find Perpetual Solution?

Online Search

Why did you select Perpetual Solution over others?

• High ratings
• Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

Communication was PERFECT, each step of the way there was an update, or questions to keep us involved and within the loop. Work was done efficiently, and VERY well. Although we use a third party for backend ordeals, Perpetual Solution was able to work along side them to publish their front end works.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Nothing as of yet, but we can have a clear mind when it comes to our clients &/or prospects visiting our site to understand what we do and how we are able to do it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, timing was never an issue with Perpetual Solution. Responses were very detailed and were done within a timely manner.

What was your primary form of communication with Perpetual Solution?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There are a lot of front end web design companies, Perpetual Solution was helpful, open to ideas and changes, they were also very effective with structures that follow googles search engine prompts.

Are there any areas for improvement or something Perpetual Solution could have done differently?

Nothing at all!