What evidence can you share that demonstrates the impact of the engagement?
Once we put up the CADs — the 3D renderings — of our 18-unit building, we rented out every unit before the construction was complete. That has partly to do with the demand in the area and with what Perpetual Solution put up there for renters to get an idea of what the apartment was about.
The websites have allowed us to work smarter and easier. The layouts allowed us to save time on tours with tenants that aren’t going to take the unit. If they were interested, they can send an email or go straight to the online application. That’s streamlined as you can process this interaction. Each website was done professionally, efficiently, and cost-effectively, and they continue to serve our needs.
How did Perpetual Solution perform from a project management standpoint?
We communicate a little bit by email and a little bit by phone. We still need to have conversations. Geneviève will go part by part and get my approval before proceeding. She’s done apartments for other people so she knew intuitively what our needs might be in this situation.
What did you find most impressive about them?
Their pure facilitation from concept to realization to execution to actual usage stands out. It’s been really easy for us to get what we want out of it. I wish that building construction could go one-tenth as smoothly as building this website with Perpetual Solution went.
Are there any areas they could improve?
Nothing really comes to mind. We’ll see what happens. The next step is renewals, so we’ve been thinking forward about a tenant login to pick up messages, renewal notifications, etc. That’d require a much more detailed website. But that’s on the back-burner right now; we don’t have the volume of tenants right now that really requires automation.
Any advice for potential customers?
Just do it. Look and see what Perpetual Solution can offer for you. Find that sweet spot of cost-effective and adequate visual interaction for whatever needs you might have. It’s hard for me to speak to what someone in another business might need, but I have to imagine Geneviève can do it. She can communicate effectively enough to get those needs out of a customer.