Penguinsite

BACKGROUND

Please describe your company and position.

I am the Head of International Relations of Shoosmiths

Describe what your company does in a single sentence.

We are a leading law practice that provides comprehensive legal solutions across various sectors, helping clients navigate complex legal challenges with expertise and dedication.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Penguinsite to accomplish?

• Our goal was to streamline document management
• To automate routine processes, and enhance collaboration across departments
• To ensure data security and compliance with industry regulations

SOLUTION

How did you find Penguinsite?

• Online Search
• Clutch Site

Why did you select Penguinsite over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Penguinsite were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From requirement research and system design to development, testing, and deployment, Penguinsite offered full-cycle development services. A user-friendly interface, automated document tracking capabilities, smooth connection with current legal software, and a powerful reporting tool were among the main outputs. They also offered our employees continuous technical support and thorough training.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

By decreasing manual labor and speeding up document retrieval, the new technology greatly increased our operating efficiency. Our team was able to work together more efficiently and had greater insight into the status of the case, which enhanced client satisfaction and service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Penguinsite ensured that milestones were delivered on time by maintaining a very well-organized project plan. Their staff immediately and efficiently addressed any issues and was proactive, attentive, and flexible to our changing needs.

What was your primary form of communication with Penguinsite?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most notable aspect of Penguinsite was their profound comprehension of the particular difficulties faced by the legal sector and their capacity to customize solutions to our particular requirements. Their dedication to producing a top-notch product, client-centric methodology, and attention to detail were genuinely admirable.

Are there any areas for improvement or something Penguinsite could have done differently?

A more thorough user manual or more on-demand training sessions could have made the move even easier for our staff, even if the overall experience was great.