pb+j Reviews (47), Pricing, Services & Verified Ratings

Top-rated eComm Growth Agency

We get out of our jammies to make commerce joyful and human-centred by amplifying brands worth believing in. We create believers from bystanders through birthing kick-asspirational™ eCommerce encounters.

pb+j is a leading eComm performance agency with expertise in helping DTC health + wellness, apparel + beauty, and Better-For-You brands achieve radical change and connection with a discerning audience—not to mention adding Million$ in YoY revenue and increasing impact and profit.

Min project size
$25,000+
Hourly rate
$150 - $199 / hr
Employees
10 - 49
Year founded
Founded 2013
Languages
Timezones

Service Lines

E-Commerce Development: 55%
Conversion Optimization: 25%
UX/UI Design: 10%
Web Design: 10%

Select Focus Area

E-commerce Systems

Shopify: 95%
Other ecommerce systems: 5%

Frameworks and CMS

Other frameworks and CMS: 100%

User Experience Focus

UX Strategy: 55%
Usability Testing: 25%
User Research: 20%

Industries

eCommerce: 75%
Consumer products & services: 20%
Other industries: 5%

Clients

Midmarket ($10M - $1B): 75%
Small Business (<$10M): 25%

Web Design Shopify

Pricing Snapshot

Min. project size $25,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.5 /5

What Clients Have Said

pb+j offers competitive pricing and good value for cost, with project budgets ranging from $5,000 to $105,000 CAD. Clients appreciate their responsiveness and project management, highlighting a strong alignment with budget expectations and effective communication throughout the project lifecycle.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 41 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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pb+j Review Insights

Overall Review Rating

4.7

Quality 4.8
Schedule 4.9
Cost 4.5
Willing to Refer 4.8

Top Mentions

Review Highlights

Positive Feedback on Customer Service and Support

Clients consistently praised pb+j for their excellent customer service, noting their supportive, accommodating, and solution-oriented approach. Their ability to address client needs and provide quick responses was well-regarded.
Creative and Strategic Branding Solutions

pb+j is noted for their ability to deliver creative branding solutions that align with client visions. They are recognized for their strategic approach to understanding and expressing a brand's ethos, leading to successful rebrands and enhanced market presence.
Collaborative and Client-Centric Approach

Clients frequently mention pb+j's collaborative approach, making them feel like part of the team. Their ability to listen, incorporate feedback, and work closely with clients is highlighted as a key strength.
High Client Satisfaction and Repeat Business

pb+j has a strong track record of client satisfaction, with many clients expressing a willingness to work with them again. Their ability to deliver on promises and exceed expectations contributes to high levels of client loyalty.
High Value for Cost and Budget Alignment

Many clients chose pb+j for their good value for cost and ability to fit within budget constraints. Their pricing is often highlighted as competitive, making them an attractive option for budget-conscious projects.
Areas for Improvement in Communication

Some clients noted that pb+j could improve communication, particularly in providing more frequent updates and clearer expectations management. This was mentioned as an area for potential enhancement.

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pb+j Reviews

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Web Design
Squarespace CMS
Less than $10,000

4.5

Quality: 5.0

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"pb+j did a great job of capturing everything that I wanted to capture and making it look more high-class."

Aug 18, 2016

Owner, AnnaGracePhoto.com

Anna Grace Paulovkin

Arts, entertainment & music
Baltimore, Maryland
1-10 Employees
Phone Interview
Verified

Pb+j developed a new Squarespace website and a logo for the client’s marketing needs. The goal was to project a higher-end brand for this photography business.

Pb+j demonstrated a good design process presenting options and taking feedback from the client. They captured everything the client wanted and made the website look polished and high-class. The client is 100% satisfied with the outcome.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Anna Grace Photography provides services for weddings and family events. I am the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with pb+j?

My website was outdated, and I also needed a new business logo which would speak to my higher-end brand.

SOLUTION

What was the scope of their involvement?

pb+j developed a Squarespace website for me, which was the platform that I wanted. pb+j also produced some copy for my site. I was assigned a creative director and a designer/developer who handled most of the work. I also worked with a project lead from pb+j.

How did you come to work with pb+j?

I found pb+j through the referral list on the Squarespace website. I looked at budget ranges, as well as the work listed for each company. It was important for me that I work with a team. I have a background in graphic design, so it's a topic I care about. pb+j's website was very well made. After getting in touch with them, pb+j got back to me right away.

How much have you invested with pb+j?

The total cost of pb+j's services was $6,500, including a new website and logo.

What is the status of this engagement?

Our work is completed. I plan to contact pb+j in the future for any updates, but this won't happen within the next couple of years.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

One of the main requirements that I had for the new site was to receive inquiries from brides who were okay with my price range. I charge around $5,000 per wedding, and I was constantly getting inquiries from people wanting $1,500 photographers. I knew that this was because of my site. Almost all of my current inquiries are compatible with my price range, which is a huge benefit.

Everyone who saw it was excited about my new site, which showed the level of polish it had. pb+j did a great job of capturing everything that I wanted to capture and making it look more high-class.

How did pb+j perform from a project management standpoint?

I worked in a design studio in the past, so I am biased in terms of how a project is handled. pb+j's designer did an amazing job, and I was in contact with him often, but I felt that I should have been in touch more with the project lead. I had to end up asking my designer a bunch of questions which should have been answered for me from the start. I don't know if this was because pb+j's team had a lot on their plate, but whenever we had calls about the progress of the work, I was only given 30 minutes to talk about it. Sometimes, ideas require more time, so pb+j could work on this. Overall, I'm 100% happy with the outcome of their work.

What did you find most impressive about pb+j?

I filled out a lengthy questionnaire about my brand and talked through it with pb+j at the beginning. From there, they came up with a couple of concepts. The main one was pretty much exactly what we ended up using. pb+j created a kind of mood-board, with different pictures, colors, and images which could reflect my brand. This helped me think of things that I wouldn't have considered otherwise. I really liked the design process of presenting options to me and taking my feedback.

I liked how pb+j presented everything to me in a live website format. It showed me what the finished product would be.

Are there any areas pb+j could improve?

The communication issue I mentioned was the only drawback of working with pb+j. Having more time in order to talk through some designs would have been good.

RATINGS

4.5

Content Writing Services Conversion Optimization Ecommerce Marketing Email Marketing Other Digital Marketing UX/UI Design Web Design
Confidential
Mar. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They look at things from a holistic perspective."

Aug 29, 2023

CEO, peaksNpaws

Karan Jhunjhunwala

Other industries
Rego Park, New York
1-10 Employees
Online Review
Verified

pb+j provides email marketing services for a natural dog treats and chews company. The team focuses on improving the client's retention and conversion rates.

Thanks to pb+j's efforts, the client has seen an over 4% improvement in conversion rate and a repeat customer rate increase from 12% to 22%. The team leads professional and transparent project management and delivers on time. Their design and content writing skill sets also stand out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of peaksNpaws

Describe what your company does in a single sentence.

We sell all natural dog treats and chews.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire pb+j to accomplish?

Email marketing

SOLUTION

How did you find pb+j?

Referral

Why did you select pb+j over others?

Great culture fit
Company values aligned

How many teammates from pb+j were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We tied with PB+J to improve our customer retention and conversion rate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Conversion rate impoved to 4%+. Our repeat customer rate also impoved from 12% to 22%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Extremely professional and transparent process. All timelines were met and exceeded expectations.

What was your primary form of communication with pb+j?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Design capabilities as well their content writing. They look at things from a holistic perspective.

Are there any areas for improvement or something pb+j could have done differently?

Very happy and satisfied with everything they are doing.

RATINGS

5.0

E-Commerce Development UX/UI Design Web Design
Shopify
+1
$200,000 to $999,999
Jan. 2022 - May 2023

4.5

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 4.5

"They were very organized and kept us on pace."

Jul 13, 2023

EVP, Timbren Industries

Andrew Hodgson

Manufacturing
Oshawa, Ontario
51-200 Employees
Online Review
Verified

pb+j migrated a car suspension manufacturer's e-commerce store to a Shopify platform. They designed and built the client's new e-commerce site, using their customer personas to map the user journey.

pb+j helped the client increase their conversion rate and cart abandonment rate. The vendor took their time to understand the client's products and customer personas, enabling them to create thorough UX and customer journey maps. Moreover, they were organized and kept the project on track.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the EVP of Timbren Industries

Describe what your company does in a single sentence.

Timbren manufacturers premium suspension products for vehicles and trailers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire pb+j to accomplish?

Migrate our ecom store to Shopify
Increase conversion rate

SOLUTION

How did you find pb+j?

Clutch Site

Why did you select pb+j over others?

High ratings

How many teammates from pb+j were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

pb+j was brought on to migrate our ecom store to the Shopify platform. The project included design and build of the new site using our customer personas to map user journey to increase conversion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Biggest impact we've seen thus far is an increase in our conversion rate and abandoned cart rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our PM was great and gave us lots of communication and notice about upcoming deliverables and requirements. They were very organized and kept us on pace.

What was your primary form of communication with pb+j?

Virtual Meeting

What did you find most impressive or unique about this company?

pb+j took the time to understand our products and customer personas which translated into well-thought-out UX and customer journey mapping.

Are there any areas for improvement or something pb+j could have done differently?

n/a

RATINGS

4.5

Conversion Optimization E-Commerce Development UX/UI Design Web Design
$50,000 to $199,999
Mar. - Oct. 2022

4.0

Quality: 5.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 3.5

"I was impressed by their resourcefulness, work ethic, and intelligence."

Mar 15, 2023

Founder, Peeka & Co

Michael

Retail
Toronto, Ontario
51-200 Employees
Online Review
Verified

A kids' play essentials company hired pb+j to design and develop their visual identity and consumer marketplace. The team worked on the website's framework and UX designs using Shopify paired with Convictional.

pb+j hit the project's deadlines and delivered everything on time. The team's workflow was good, and their members were transparent when they needed more time for development and testing. They were truly resourceful, intelligent, and had good work ethics. Overall, the project was a success.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of Peeka & Co.

Describe what your company does in a single sentence.

We engage loyal audiences with original content and storytelling.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire pb+j to accomplish?

Build an incredible consumer marketplace site for our new in-house commerce brand.

SOLUTION

How did you find pb+j?

Clutch Site

Why did you select pb+j over others?

High ratings
Close to my geographic location
Great culture fit
Company values aligned
Other

What was the size of pb+j’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop and design visual brand identity. Design website framework and UX. Develop and build marketplace website on Shopify including enabling our sellers to sell their products through Convictional.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieve project deadlines

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, the team managed project sections well, communicated efficiently and achieved deadlines.The agency did ask to move our soft launch date by 3-4 weeks due to needing more time on development and testing.

What was your primary form of communication with pb+j?

Email
Messaging App

What did you find most impressive or unique about this company?

I was impressed by their resourcefulness, work ethic, and intelligence.

Are there any areas for improvement or something pb+j could have done differently?

Clearer top down communication, more clarity around who in management is responsible for what, and not upselling the client during the build out phases.

RATINGS

4.0

Web Design
$10,000 to $49,999
Feb. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The site pb+j designed for us is an integral component in our success."

Mar 18, 2021

Co-Founder, Distillery Company

Anonymous

Hospitality & leisure
Canada
51-200 Employees
Online Review
Verified

A distillery company hired pb+j to help them with their website development efforts. The team designs and provides custom coding of elements on the client's Squarespace platform.

pb+j services on the client's site continue to help customers to engage and learn more about their brand.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder and Director of Distillery Operations

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j, and what were your goals?

Our goal was to have a consolidated, well designed and organized information portal for our business. We wanted to ensure consumers had the appropriate gateway to learn about us, make reservations at our restaurant and purchase our product's online.

SOLUTION

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our company utilizes the squarespace platform for all of our websites. The scope of this project involved lay out, design, and custom coding of elements our site within the platform. There were numerous software integrations including our reservations management and CRM software. Our role was to provide guidance, assets and feedback.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We serve thousands of customers per year and our products are widely available across Alberta. Our website is the portal for consumers to learn about and engage with our brand and we have no doubt that the site pb+j designed for us is an integral component in our success

RATINGS

5.0

Web Design
Less than $10,000
Jan. - Feb. 2020

4.0

Quality: 5.0

Schedule: 5.0

Cost: 3.5

Willing to Refer: 5.0

"Their responsiveness and enthusiasm were remarkable"

Feb 24, 2020

Marketing Director, Fast Casual Restaurant

Anonymous

Other industries
New York City, New York
1-10 Employees
Online Review
Verified

pb+j was hired to update a fast casual restaurant's website to be ADA-compliant. Revamping a site that they'd originally built, the team made updates to both the front- and backend of the site.

The client's site is now fully compliant with the standards set by American Disabilities Association (ADA). The team showcased great communication. Their responsiveness and enthusiasm were hard to beat. The client can't think of any areas of improvement.

Web Development
$10,000 to $49,999
Mar. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Our online sales increased by 50% immediately."

Oct 24, 2019

Co-founder, Park Distillery

Yannis Karlos

Hospitality & leisure
Banff, Alberta
51-200 Employees
Online Review
Verified

pb+j revamped an online store, focusing on creating a cohesive brand. The team was involved in design and programming on the Squarespace platform.

Sales and reservations have increased dramatically due to pb+j's work. Their team's responsiveness complemented their excellent professional management style. Customers can expect a team that adds a personal touch to each one of their projects.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a craft spirits producer, restaurant and bar located in Banff, Canada. I am president and co-founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

We hired pb+j to fully revamp our web presence and online store

What were your goals for this project?

Our business is complicated but our website didn't need to be. We wanted to have cohesive branding laid out in a logical manner that led to easy paths to purchase, whether through restaurant reservations or our online store.

SOLUTION

How did you select this vendor?

We discovered them via squarespace as a recommended vendor. We have used them on multiple projects with a flawless record of success.

Describe the project and the services they provided in detail.

We provided them with a backgrounder on concept and our goals. From there we had a seamless transition into conceptual design, programming and execution. All of our websites are built on the squarespace platform and pb+j easily works on this.

What was the team composition?

The team consisted of 2-3 individuals. Nothing was lost in communication and we were extremely happy with their communication an execution

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our online sales increased by 50% immediately. Web reservations have outstripped OTA reservations.

How was project management arranged and how effective was it?

Project management was extremely effective, and responsive. Any issues which arose typically came from our side and pb+j dealt with professionally. Their utilization project management tools was awesome.

What did you find most impressive about this company?

Everyone we worked with on their team is receptive to input and feedback. We love their personal touch, professionalism and ability to execute.

Are there any areas for improvement?

No, I would work pb+j again in a heartbeat.

RATINGS

5.0

Showing 41-47 of 47 Reviews

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Verified Client Reviews: 47

Overall Review Rating: 4.7

Source: Clutch

Last Updated: May 7, 2026

Business Entity

Business Entity Name	Stratta Creative Inc.
Source	Ontario Registry
Jurisdiction of Formation	Canada
Date of Formation	June 22, 2011
Status	Active
Last Updated	October 12, 2022
ID	1827541

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

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AwearMarket

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Melissa Coulier

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pb+j

Top-rated eComm Growth Agency

1 Language that we service

2 Timezones that we service

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

pb+j Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Positive Feedback on Customer Service and Support

Creative and Strategic Branding Solutions

Collaborative and Client-Centric Approach

High Client Satisfaction and Repeat Business

High Value for Cost and Budget Alignment

Areas for Improvement in Communication

Reviews mentioning:

pb+j Reviews

Web Development for Photography Business

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Email Marketing for Natural Dog Treats & Chews Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Shopify Site Development for Car Suspension Manufacturer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Shopify Website Design & Dev for Kids' Play Essentials Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Website Dev for Distillery Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

ADA-Compliance Audit for Fast Casual Restaurant

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Dev for Craft Spirits Online Store

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Verification

Business Entity

Credit Report Results

Contact

Connect with pb+j on Social

Connections

AwearMarket

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