Top-rated eComm Creative Agency: Design + Digital

Gold
VERIFIED

pb+j builds brave digital brands into enduring classics by birthing transformative eComm experiences...and it's not gross at all.

Our area of expertise is in working with premium, high-touch e-commerce brands at a critical point of growth and reinvention to pinpoint blind spots and opportunities, create mouth-watering digital implementations, and accelerate success and massive results (and we've done it for more than 450+ patrons through our proprietary 3-step process).

We love to reposition and retool B2B businesses looking to dominate in their transition to D2C.

👉 We partner with self-made successes, innovative trail-blazers, professional tastemakers, and rule-breaking challengers that are hungry for growth and serious about doing what it takes to see their vision become a vivid reality.

With deep experience in Digital Strategy, Website Design, Website Development, UX / UI Design, E-commerce Design and Development, Conversion Optimization, Brand Identity, and Pun Mastery, we know that trust is a big factor in any meaningful relationship so we hope we can start to build that trust… now!

🏆 We’re consistently a Clutch national leader for best B2B service and website design, top creative agency, and best-in-class digital strategy:

Top 10 Clutch Creative + Design Agency (2020) | Top 10 Clutch Highest-Ranking B2B Companies in Canada (2020) | Top Clutch Website Designer (2019) | Top 20 Web Design Agencies in Canada - The Manifest & Visual Objects | Shopify Expert Partner | World-leading Squarespace Specialist | Notable patrons: Harvard Business School, Stanford d.School, Harper Collins Canada, Penguin Random House, Marriott Hotels, Rogers, Endy, Progressive Nutrition

If you value the unnormal and you need a partner for online brand-building, conversion-driving, or money-making, we’re made for each other.

Get in touch!

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2013
Show all +
Toronto, Canada
headquarters
other locations
  • 17 William St. N., Suite 4
    Lindsay, ON K9V 3Z9
    Canada

Portfolio

Key clients: 
We’ve worked with over 400 clients in more than 35 industries from more than 15 countries. Clients include amazing and bold eComm brands and larger brands like Rogers, Marriott Hotels, Endy, Harvard Business School, Stanford Design School, Progressive Nutritional, Hilary Farr, Loverboy, Tersano, and Harper Collins Canada.
Simplicity Personified for Growing B2C Product Brand Image

Simplicity Personified for Growing B2C Product Brand

Distil

We worked to redefine the Distil brand, reposition their product and place in the market, and overhaul their entire e-commerce website experience and back-end operations.

Within 60 days of the site launching, they saw a +35% increase in revenue, +27% bump in average cart value, and a +20% conversion increase.

We were able to make a complex, multi-faceted product system feel easy to

browse and easy for customers to buy. It's a magnetic combination.

 

CUSTOM SHOPIFY WEBSITE | E-COMMERCE DEVELOPMENT | UX/UI | PRODUCT ARCHITECTURE | CONVERSION RATE OPTIMIZATION

See the work >>

A New Wave for Disruptive B2B Strategy Firm Image

A New Wave for Disruptive B2B Strategy Firm

Tidal Equality

This disruptive strategy firm swims at the intersection of social change and diversity and inclusion.

We were brought on to lead a website redesign that complemented Tidal's recent rebrand and worked to deliver an easy-to-use site design that perfectly matched their vision for the company.

Through open lines of communication, we aligned all stakeholders to the project goals.

The final product is a streamlined website with a design concept that is quite unconventional for their sector. Their tide is just rising!

 

DIGITAL STRATEGY | CUSTOM SQUARESPACE WEBSITE | UX/UI | ASSET DESIGN

“We gave the team at pb+j tight constraints, both budgetary and time frame. They were very responsive and went above and beyond to help us make informed decisions. We were most impressed by their ability to understanding the ethos of our company.”
— Kristen, Co-founder and Co-CEO

See the work >>

HAAWK provides a suite of software and services for the management of 3rd party IP in user-generated content and the distribution of content to digital media streaming services and retailers.

https://www.haawk.com

Breathtaking B2B/B2C E-Commerce Overhaul Image

Breathtaking B2B/B2C E-Commerce Overhaul

Aria Vent

We worked with Aria Vent to reposition their brand in the market while overhauling their website to address some UX/UI, performance, and conversion concerns.

Within 90 days of launching their new website, the site is now producing nearly double revenue and +36% conversion without having made any other changes to inbound tactics.

CUSTOM SHOPIFY WEBSITE | E-COMMERCE DESIGN |

CUSTOMER INSIGHTS | UX/UI | BUYERS JOURNEY + AUTOMATIONS

 

"The project workflow was awesome. Things got done quickly and I had a clear view of the project progress at all times. I felt that they cared about the project as much as I did and there is no doubt that we can attribute much of our recent success to the work pb+j did for us. I loved working with the team, and the results speak for themselves." — Roberta Mantenuto, CEO

See the work >>

Online Overhaul for NYC Culinary Hotspot Image

Online Overhaul for NYC Culinary Hotspot

Fields Good Chicken

An NYC hotspot with a heart, Fields Good Chicken is well known for its company culture as much as it is for its chicken. This growing chain restaurant had recently gone through a complete rebrand and was in desperate need of an engaging and mobile-first website that guided users to order while telling its purpose-driven narrative to the masses. 

Working with provided brand

standards, we were able to extrapolate the visual brand online and develop some pretty awesome animations and interactive easter eggs for this restaurant website design. 

 

CUSTOM SQUARESPACE WEBSITE  |  SITE ARCHITECTURE  |  UX/UI  |  ASSET DEVELOPMENT

“Your responsiveness and enthusiasm were remarkable! Not a single area of improvement needed.”
— Phoebe, Marketing Director

See the work >>

Cracking Open a Celebrity B2C Beverage Brand Image

Cracking Open a Celebrity B2C Beverage Brand

Loverboy

Loverboy was born from the passion of a television romance and reality-TV platform to reach into a new emerging beverage market in the US. 

We partnered with the founders to bring the brand to life online in an engaging, bold, and vibrant way—utilizing extravagant animations, interactions, and custom-developed graphics. 

This baby is ready to sell and is already doing wonders to

launch the brand. Cheers!

 

CUSTOM SQUARESPACE WEBSITE  |  SHOPIFY E-COMMERCE DEVELOPMENT  |  ASSET DEVELOPMENT

Writing on the Wall with B2B/B2C E-Commerce Giant Image

Writing on the Wall with B2B/B2C E-Commerce Giant

Astek Wallcoverings

Astek required a more robust and streamline web presence that focused on product-first user pathways. We developed a captivating website that accommodates their massive product line while making sure the user never feels overwhelmed or lost.

We were able to make a complex, multi-faceted product collection feel easy to browse and easy for Astek’s internal team to manage. We are

on a roll.

 

CUSTOM SHOPIFY WEBSITE | E-COMMERCE DEVELOPMENT | UX/UI | PRODUCT ARCHITECTURE | CONVERSION OPTIMIZATION

See the work >>

Tell Tale Awesome for B2B Film Studio Image

Tell Tale Awesome for B2B Film Studio

Bean Dog Films

It can be tough to stand out from your competitors and stay memorable. Bean Dog came to us to bring their specific project vision to life and create a tailored-to-fit online portfolio experience. The website is filled with fun ‘easter eggs’ and presents their work in a way that illustrates the true ‘je ne sais quoi’ of their personality.

CUSTOM SQUARESPACE WEBSITE  |  UX/UI  | 

ASSET DESIGN

 

“You can stop your search! pb+j is the fresh, savvy, sassy and consummately professional crew you can trust to give your brand and website its best life.” — Kelsey + Shaun, Founders

See the work >>

Opening-Up E-Commerce Performance for B2C Brewery Image

Opening-Up E-Commerce Performance for B2C Brewery

Bomber Brewing

With a newly developed visual identity and brand standards system being rolled out, we were approached by Bomber Brewing to apply the visual brand to a new e-commerce website.

A little playful and very minimal, we balanced the energy and approachability of the new brand with a polished and sophisticated buying experience that instantly boosted online performance. Something great is

brewing. 

 

CUSTOM SHOPIFY WEBSITE | E-COMMERCE DEVELOPMENT | UX/UI | PRODUCT ARCHITECTURE

Beyond Extraordinary B2B Post-Production Website Image

Beyond Extraordinary B2B Post-Production Website

CT-SF

With a slew of new work ready to showcase, it was time for a bold new website that would showcase the calibre and personality of the CT-SF studio. They knew they wanted to build on Squarespace and needed the best agency around to push it past its perceived limits. Enter pb+j. We played with animations and user interactions that are both playful and beautiful. It’s one of our

favourites.

 

CUSTOM SQUARESPACE WEBSITE  |  INTERACTIVE ANIMATIONS  |  ASSET DEVELOPMENT 

“pb+j captured our personality and translated it into a bomb site that we can actually use and update! We asked for a lot of crazy things and they executed our vision and then some! We gave some ingredients and they Michelin-starred that shit!” — Melanie Bass, Executive Producer

See the work >>

All Smiles for Blossoming B2C Photography App Image

All Smiles for Blossoming B2C Photography App

Totally Rad

The team at Totally Rad was in need of a website update...a full overhaul, actually. Their dated look and convoluted website structure were starting to get in the way of their sales and online performance. We helped to draw focus on the most high-performing products, direct users on an experiential and informational journey through their options, and drive interaction in a more substantial

way.

 

We were able to make a beautiful, modernized, and focused website that is easy to browse and easy for the patron's team to manage. Say cheeeeeeze.

 

CUSTOM SQUARESPACE WEBSITE | UX/UI | CONVERSION OPTIMIZATION

Taste of Brilliance for B2C Hospitality Titan Image

Taste of Brilliance for B2C Hospitality Titan

Banff Hospitality Collective

These titans of taste and curators of culinary craftsmanship were looking to create a series of websites that not only defined what they do as a collective, but who they are. Part corporate-informational, part reservation-driving, part culture-celebrating, part job-listing, part magic, these sites needed to cover a lot of ground and still stay true to their brand and easy to

understand. This is one tasty hospitality and tourism website.

 

CUSTOM SQUARESPACE WEBSITE

“pb+j has a very rare quality that I’ve not found in many creative agencies. They don't do Brand Bluff. What is Brand Bluff, you ask? Brand Bluff is vision which gets lost in translation; being unhappy with outcomes; not understanding process. They don’t let this happen. The difference with pb+j is that you’ll actually be happy… and it will happen fast! They take what is happening in your head and make it real so it can start actually happening in everyone else's head.” — Katie Tuff, Founder + COO

See the work >>

Building a Next-Gen Site for Illustrious Animation Studio Image

Building a Next-Gen Site for Illustrious Animation Studio

Tangent Animation

This up-and-coming animation studio is taking the movie industry by storm. With a few notable films under their belt, they were looking to redefine their online image and break through the ceiling that their existing web presence was presenting. 

We simplified the site arch to focus the narrative and user journey and highlight their most notable work. One of the secondary points

of the new website was to act as a vehicle for talent recruitment and showcase their team. 

 

CUSTOM SQUARESPACE WEBSITE  |  USER JOURNEY

Reviews

Sort by

Shopify Site Redesign & Development for Coffee Company

“They were able to hit all of the high-level requirements that we requested.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
April 2020 - June 2020
Project summary: 

pb+j redesigned a coffee company’s Shopify website. After a discovery call, they had the client review and approve UX design, a Shopify app list, wireframes, and mockups. Then, they developed the site.

The Reviewer
 
51-200 Employees
 
Canada
Director of E-Commerce, Coffee Company
 
Verified
The Review
Feedback summary: 

In addition to satisfying all of the requirements, pb+j worked incredibly quickly and delivered a beautiful site in just two months. They provided different options based on the client's budget. The team was responsive and took the time to answer any questions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of e-commerce at a coffee company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with pb+j?

We were looking to redesign our Shopify website.

SOLUTION

What was the scope of their involvement?

We started with a discovery call, and then we had weekly calls that allowed us to review and approve UX design, our Shopify app list, and wireframes and mockups. Then, they started development.

What is the team composition?

I was in contact with Tom (Co-Founder & Head of Growth). We corresponded with two members directly: a project manager and a creative director.

How did you come to work with pb+j?

We did some online research about the best Canadian agencies that specialize in Shopify. pb+j came up, and they were one of the frontrunners.

How much have you invested with them?

A benefit was that when they first quoted us, they gave us three different options based on our budget. We spent around $30,000 CAD (approximately $22,200 USD). 

What is the status of this engagement?

We had our discovery call April 13, 2020, they began development in mid-May, and we launched our site on June 16. We were able to launch the site within less than two months, which was awesome.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our site has been live for about three weeks, so it’s a bit early to see results. However, I’m very impressed that we were able to launch a site in such a short period of time. They were able to hit all of the high-level requirements that we requested. We had very minimal disruption to our business. 

How did pb+j perform from a project management standpoint?

We connected with them via email and weekly Zoom video conferencing calls.  

What did you find most impressive about them?

They were very responsive. If there was an emergency or we had questions, they definitely took the time to answer and educate us. Overall, we’re quite happy with the speed. That was a big bonus; in my past experience, site launch projects can take anywhere from six months to a year, so I was really impressed with the two-month launch process.

Are there any areas they could improve?

There were a couple of moments where we felt like we were learning together. For instance, subscriptions are really important to our business, and in the beginning, I assumed they had more experience. When it came to launching, we realized that different companies use different apps, so there were moments where we were waiting for them to figure it out and let us know, rather than having done it before.

4.0
Overall Score Overall, the site is really beautiful, and they were able to do it really quickly.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Squarespace Web Dev for Employee Experience Company

"Their work is top-notch, nothing was too hard, and the whole process was easy."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2019 - Feb. 2020
Project summary: 

pb+j converted a design onto a Squarespace website, that was part of an overall company rebrand.

The Reviewer
 
11-50 Employees
 
Gold Coast, Australia
Dougal Jackson
Founder, Everyday Massive
 
Verified
The Review
Feedback summary: 

pb+j's solution is easy to updated and has received a lot of positive feedback. After getting started, they were responsive to feedback and had good communication skills. Minus a few hiccups when projecting timelines, they overall created a great experience.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Founder and R&D at Everyday Massive — the employee experience company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

Convert a design developed by our Head of Brand into a responsive Squarespace website built on the developer platform. The new website was part of a company rebrand and replaced one that was several years old and no longer represented who we were as a company.

What were your goals for this project?

The website obviously needed to look great, but it also needed to be easily updated using the Squarespace back end.

SOLUTION

How did you select this vendor?

We looked through the Squarespace Developer directory. PB+J stood out by a mile for their personality and work. It was more than we'd budgeted for, but in the end, we (me and our Head of Brand) really wanted to work with them.

Describe the project and the services they provided in detail.

Initial meetings were great. Everyone seemed competent and were great to deal with. A little slow off the mark, but once we were underway they translated the design seamlessly and were responsive to feedback. A little optimistic with timeframes, but nothing unreasonable given the project fell over the holidays and new year. The site was built with almost all the functionality we hoped for, and was only restricted by platform limitations. Really happy with the result.

What was the team composition?

On our side, it was just me and our Head of Brand. On their side, we were passed from the founder through a couple of project managers and a developer, due to people going on holidays.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

All anecdotal, but we've had great feedback on this site. From our perspective, it's been easy to update and we're very happy with the result.

How was project management arranged and how effective was it?

After the initial Zoom call, communication was via email. Once we got underway, they were responsive to feedback and enquiries.

What did you find most impressive about this company?

Our brand has a lot of personality, so we felt comfortable working with people who weren't afraid to be themselves. Their work is top-notch, nothing was too hard, and the whole process was easy. That's rare for web developers.

Are there any areas for improvement?

Not really. Only a few hiccups. A bit of radio silence after the discovery meeting and initial invoice, but all good once the project was underway. Time zones weren't ideal for booking the Zoom calls, but that's the reality of working globally. Timelines could have been a tad more realistic, but didn't blow out too much. All in all, it was a great experience.

4.5
Overall Score As close to perfect as a you can get.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    A few delays, but nothing major.
  • 4.5 Cost
    Value / within estimates
    Not cheap, but worth it for what they provide.
  • 5.0 Quality
    Service & deliverables
    Delivered as promised and expected
  • 5.0 NPS
    Willing to refer
    Would have no hesitation recommending them.

Digital Marketing & Web Dev for Construction Company

"Their creativity and talent stood out to us."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2016 - June 2020
Project summary: 

pb+j provided digital marketing services for a construction company. The team went on to provide branding, web development, web design, and logo design services.

The Reviewer
 
11-50 Employees
 
Ontario, Canada
Cathy Burke
CFO, Marketing Manager, Gilbert + Burke Associates Ltd.
 
Verified
The Review
Feedback summary: 

The engagement helped grow the client's online presence, lead volume, and brand recognizability. pb+j provides high-quality services in a timely and collaborative manner. The team leverages their experience and creativity to achieve results.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am CFO and Marketing Manager of our construction company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

We re-branded, with a marketing research study, new logo, and new methodology. .

What were your goals for this project?

Wanted to reach a more upscale market

SOLUTION

How did you select this vendor?

We have known this firm since their startup, and know that they are immensely creative and talented techniclaly as well.

Describe the scope of their work in detail.

Began an inbound marketing platform . Developed marketing assets to endear our potential clients to use e-Books, blogs, informative news bulletins. Graphic design for all of our ad content. Designed and built 2 websites, the updated one just completed in 2020. Developed a 20 years in 2020 campaign to celebrate 20 years in business.

What was the team composition?

A variety of staff members, led by a team leader that were skilled in all the areas needed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

our lead generation has grown exponentially, our online presence, and our branding presence significantly Boosted to first page on google, intelligent SEO on a regular basis.

How effective was the workflow between your team and theirs?

There were some hiccups, but overall good.

What did you find most impressive about this company?

Their creativity and talent stood out to us.

Are there any areas for improvement?

Until recently, time management. I think they have that solved now.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Commerce Development for Canned Cocktail Company

"We presented them with a clear timeline and pb+j delivered each and every time they promised."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2019 - Ongoing
Project summary: 

pb+j developed an e-commerce website for a canned cocktail brand. The team built the Squarespace and integrated third-party applications such as Shopify, Klaviyo, and VinoShipper.

 

The Reviewer
 
1-10 Employees
 
New York, New York
Kyle Cooke
CEO & Founder, Loverboy Inc.
 
Verified
The Review
Feedback summary: 

The site is well-designed, aligned with the company's branding, and easy to use, receiving positive feedback from both internal and external sources. pb+j provides a high level of customer service and support. The team is hard-working, creative, and easy to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Loverboy is a better-for-you adult beverage brand that offers premium alternatives to hard seltzers and canned cocktails.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

We needed to build a site from scratch in a timely fashion or our launch. It required multiple integrations and had to evolve to carry 2 products instead of 1 over time.

What were your goals for this project?

Launch in time to capitalize on the momentum of my TV show, while looking the part. Our brand and aesthetic is everything.

SOLUTION

How did you select this vendor?

PB&J came recommended by our branding agency.

Describe the project and the services they provided in detail.

Mobile & Web development, build on squarespace, integrated with Shopify, Klaviyo, and VinoShipper. We have both educational info for products sold through traditional channels, along with DTC channels for the same product, along with an entirely DTC focused new product. Making the site easy to navigate and aesthetically pleasing was key.

What was the team composition?

Interactions with the Co-Founder, project manager, designers, and developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The site lives up to the brand we built and looks the part. It's also easy to navigate regardless of your device. We are very pleased and get positive feedback all the time.

How was project management arranged and how effective was it?

We were always up against tight timelines and PB&J was always on top of their deliverables and held us accountable when we were the holding things up. This is what you want! Overall, it was incredibly well managed.

What did you find most impressive about this company?

We presented them with a clear timeline and pb+j delivered each and every time they promised. That's hard to find in the business!

Are there any areas for improvement?

A direct phone number for our project manager wasn't shared until pretty late in the relationship. But email was always prompt.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website & SEO for Litigation Services Company

"They have the ability to be adaptive to changing client desires."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2019 - Feb. 2020
Project summary: 

pb+j created a website, including design and custom development. The team consulted on how to scale the platform in the future.

The Reviewer
 
11-50 Employees
 
Medicine Hat, Alberta
Employee, Litigation Services Company
 
Verified
The Review
Feedback summary: 

The results have exceeded internal stakeholders' expectations, and users have complimented the website. pb+j maintained a deadline-oriented, well-structured workflow throughout the engagement. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We provide Litigation legal services in Southern Alberta.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

Our company had always toyed with the idea about creating a website. We were looking for a Squarespace specific company that could do it all.

What were your goals for this project?

Create a website that would provide customers with an overview of our services and provide online customers a handy way to get in contact.

SOLUTION

How did you select this vendor?

They stood out from the rest of the online competition as leaders in website design.

Describe the project in detail.

They provided extensive design services and extensive copy for the projected. Everything was handled from the architecture of the site, to layout of pages. The coded custom elements for our site and provided suggestions as to where to go in the future.

What was the team composition?

A team of 5 was put in place.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My initial expectations were exceeded. We have received a number of compliments regarding the website--specifically in regard to concepts suggested by PB+J.

How effective was the workflow between your team and theirs?

We used email, Slack, and Asana to get things done. We found it really effective to stay on target for deadlines.

What did you find most impressive about this company?

Their ability to schedule and meet set deadlines is impressive. They have the ability to be adaptive to changing client desires. On top of that they produce a high-quality product.

Are there any areas for improvement?

For those who haven't produced a website before; spend some time working on copy. They are great at what style do and the only real slow down was with me the client not having copy produced.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Brand Discovery for Commercial Cleaning Company

"We would be lost had we not done this work with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. - Nov. 2019
Project summary: 

pb+j was hired by a commercial cleaning company to support their strategic branding efforts. The team held introspective modules and provided guidance throughout the project.

The Reviewer
 
51-200 Employees
 
Canada
Johnny De Lima
Owner, Canadian Expert Cleaning
 
Verified
The Review
Feedback summary: 

Internal stakeholders are thrilled with pb+j's deliverables, lauding the demanding but insightful processes. The company will use the work in each facet of the business going forward, and are excited for the upcoming design phase with the expert, accommodating team.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Canadian Expert Cleaning is a full service janitorial company offering commercial cleaning to office spaces as well as the hospitality industry. I am the sole owner of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

We were looking to delve into our brand and develop our "why" and our mission statement so that we could fully develop our strategy going forward.

What were your goals for this project?

The goals were to really dive deep into the core beliefs of the company and further develop that story in order to really have our foundation solid as we enter a huge growth period.

SOLUTION

How did you select this vendor?

PB+J came very highly recommended to me by one of the top authorities in Canada and possibly in the world with regards to branding.

Subsequently, in later work I was doing on the business financial development side, their name came up again from the BDC who spoke very highly of them as well.

Describe the scope of their work in detail.

We began with a couple of meetings regarding goals and getting to know each other. Then we began to work on a series of very introspective modules that challenged us in ways we could not have imagined.

Thankfully this came with great wisdom, coaching and understanding. We had no idea what we didn't know. They helped us through the discovery and we came out in the end with a clear description of our purpose/why.

What was the team composition?

I worked directly with Kyle, Dave and Kim for most of the sessions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As we now build out our websites and open 2 new companies under our parent brand, we constantly look to our playbook/backbone that PB+J helped us create. We would be lost had we not done this work with them. Even worse is that we wouldn't even know we were lost.

We will use this information to help guide every facet of our business moving forward so you cannot really put a price on that value. I went into it with the intent to recreate, but really we created. We had nothing and now we know who we are. That sounds crazy to say but it's the truth.

How effective was the workflow between your team and theirs?

Their workflow was on point with all deliverables. Our workflow was not good at all. In this rapid growth phase we became so swamped that we were unable to deliver certain items which held up our process but it was 100% our own fault and PB+J was more than accommodating.

There was a period of extended travel in between for myself as well that I cannot thank them enough for their patience.

What did you find most impressive about this company?

First and foremost I fell in love with their designs before even speaking to them. Although we have yet to get to the design stage, I can say with great conviction that their designs are sleek, modern, engaging and just overall beautiful.

I haven't worked with other vendors in the realm of brand discovery before but I cannot imagine being more challenged (in a good way) to really get to the nitty gritty.

Are there any areas for improvement?

I literally have zero comments with regards to room for improvement. Their team was very easy to work with, even when our company was not the easiest to work with.

They were insightful, engaging, knowledgeable, patient, inspiring and professional.

5.0
Overall Score Again, well deserved. I cannot take anything away from them. They nailed it.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Their online scheduling platform made it super easy.
  • 5.0 Cost
    Value / within estimates
    They worked with us on the pricing and helping us get the most out of our budget for our specific needs.
  • 5.0 Quality
    Service & deliverables
    They deserve a 5 star. There's nothing I can offer for any area of improvement.
  • 5.0 NPS
    Willing to refer
    I already have recommended them to several friends.

Web Design for Literary Agency

“I felt that they showcased more professionalism and understood what we wanted in our site more than other partners.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2019 - Jul. 2019
Project summary: 

Starting from scratch, pb+j created a Squarespace website for a literary agency. They overhauled the design, making room for an updatable news section, a contact page, and general company descriptions.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Agent, Literary Agency
 
Verified
The Review
Feedback summary: 

Trends indicate that the website has boosted the client’s digital marketing efforts, as traffic has increased since the launch of the new site. Sticking to a structured, organized communication schedule using Zoom, the partner always understood the purpose of meetings ahead of time.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a literary agent at an agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with pb+j?

We needed to redesign our website.

SOLUTION

What was the scope of their involvement?

Our website is built in Squarespace, and they built it from scratch. We had an existing website when we started working with them, but they completely reworked the design. The site design work involved incorporating a news section, descriptions of our services, and a contact form.

What is the team composition?

I was assigned to one person who functioned as a project manager. 

How did you come to work with pb+j?

They were referred to me by a friend that worked with them in the past. 

How much have you invested with them?

We spent between $5,000–$10,000 on the project.

What is the status of this engagement?

We started working together around March 2019, and it wrapped up in July 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen an uptick in volume of traffic after our website went live. 

How did pb+j perform from a project management standpoint?

They were very organized and accessible throughout the engagement. We set up meetings through Zoom, and they determined our schedules ahead of time. They followed through on their promises and were helpful. 

What did you find most impressive about them?

I felt that they showcased more professionalism and understood what we wanted on our site more than other partners.

Are there any areas they could improve?

Sometimes, I had one or two quick questions that I’d have to schedule a phone meeting for. So, we weren’t able to just call them quickly—it was more structured than that. I’m not used to that, but it’s definitely not a fault. That’s just the way they operate. 

Do you have any advice for potential customers?

Be clear about what you want from the engagement. We were likely less precise with details on our requirements than others, but it was still important to have a more exact image of what you want. It’s a more regimented way of operating, so be prepared with your information.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re very good in this area.
  • 5.0 Cost
    Value / within estimates
    Their prices were fair for us.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Redesign for Custom Vent Company

"I really felt like a part of the team, and felt that they cared about the project as much as I did."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Sept. 2019
Project summary: 

pb+j redesigned an e-commerce website for a custom vent company. The team revamped the Shopify site and reorganized the navigation, content, and pages.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Roberta Mantenuto
CEO, Aria Vent
 
Verified
The Review
Feedback summary: 

The redesign has led to an increase in traffic and return customers while decreasing the number of emails the company receives. pb+j establishes a seamless workflow, effectively collaborating with the client. Communicative and personable, the team goes above and beyond to include the client.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Aria Vent is a manufacturer of air registers. You know those ugly grilles in your house? Well, we redesigned them to look better. I am the co-founder and CEO at Aria Vent

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

We needed to redesign our website - mainly focusing on growing conversion, ease of navigation and communicating key messages to our varying customer personas.

What were your goals for this project?

Communicate our brand story, build confidence in our brand, and create an intuitive platform that was optimized for mobile and web - building a site that was easy to purchase, and find necessary information. Decrease customer emails asking basic FAQ questions.

SOLUTION

How did you select this vendor?

They were very organized and provided a comprehensive strategy / timeline to execute their plan. I also looked into their website and others they worked on, and was impressed!

Describe the project in detail.

Complete revamp of a shopify store - new theme, images etc. I was responsible for overseeing all the content (images, copy, blog etc). We changed the navigation, reorganized pages, content etc.

What was the team composition?

From Aria Vent, it was just me! And then we worked mainly with one person from PBJ who held our hand the entire way as we interacted with other people from the team. PBJ also recommended a photographer, who jumped in to collaborate.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since the redesign we have seen a decrease on customer emails asking basic questions. Our return customer rate has increased, and overall traffic has grown.

How effective was the workflow between your team and theirs?

Workflow was awesome. Things got resolved quickly and at all times I had a clear view on where we were at, and what was coming up. Everything was more or less on schedule, and if there was a change in the schedule, this was communicated and agreed upon in advance.

What did you find most impressive about this company?

The way the team collaborates together and is open to hearing your input and providing their advice and expertise. I really felt like a part of the team, and felt that they cared about the project as much as I did.

Are there any areas for improvement?

Honestly, no.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    the results were better than we could have imagined
  • 5.0 NPS
    Willing to refer

Website Dev for Family Business Advisory Firm

"The workflow throughout the project was exceptional."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June - Oct. 2019
Project summary: 

As a third-party, pb+j crafted a website to reflect the business offerings of a business advisory firm. The team focused on content and page layout.

The Reviewer
 
1-10 Employees
 
Oakville, Canada
Laura Valvasori
Owner & Marketing Consultant, Good to Grow Marketing Inc.
 
Verified
The Review
Feedback summary: 

The client was pleased with the outcome of the modernized platform. Their professionalism complemented their efficient workflow. Customers can expect an accommodating team that puts in effort for their clients. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a marketing consultant that works with established B2B companies that need help taking their marketing to the next level.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

I hired PB&J to build a website for a two partner family business advisory firm.

What were your goals for this project?

We wanted to create a more modern website that would accurately reflect the service offerings of the business. We needed something clean and simple that would be easy for them to maintain on an ongoing basis.

SOLUTION

How did you select this vendor?

I was referred to PB&J by a graphic design firm. I provided PB&J with a detailed overview of what we needed to create and they came back to me with an itemized breakdown of what would be involved in meeting needs. We reviewed the proposal on a call and after comparing the quote to two others, decided to choose PB&J.

Describe the project in detail.

The project was laid out nicely in stages, starting with the establishment of the tone and feel of the site. We were presented with three potential directions and choose one. We then dove into laying out the pages of the site and creating content. PB&J guided us through image selection and created some custom images for us to represent some of our models in a way that matched the rest of the site.

What was the team composition?

We worked with one web team lead and and SEO specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My client is thrilled with the new site and proud to finally share it with potential clients. The site will form the foundation for their ongoing content sharing program.

How effective was the workflow between your team and theirs?

The workflow throughout the project was exceptional. Katie was clear about what the steps were and continually reminded us of where we were in the process and what was coming next.

What did you find most impressive about this company?

I was very impressed by two things: the professionalism of the workflow that the company has set up and the amount of effort Katie put into moving our project forward. She was very accommodating when we had to move some timelines, will at the same time, kept us forging ahead.

Are there any areas for improvement?

Only suggestion for improvement is to better integrate the SEO boost into the workflow. Felt a bit disjointed, but at the same time, delivered what we needed.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Squarespace Site Design for Talent Platform

"The project was delivered promptly and met all the expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
October 2019
Project summary: 

pb+j designed a Squarespace website for a company culture portal. The team used wireframes and branding guidelines from the client.

The Reviewer
 
11-50 Employees
 
Calgary, Canada
Patrick Orr
VP Marketing, Communo
 
Verified
The Review
Feedback summary: 

pb+j delivered the final product within a week. The team adhered to the set timeline and budget while still providing excellent design work. Customers can expect a partner that is attentive, dedicated, and experienced.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the VP Marketing at a Technology Company – Communo.com. We were in the process of building out a company culture portal to assist with new recruit onboarding and to drive awareness about our organization's mission vision values.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

I engaged pb+j to help with a website design process. Wireframes were provided to help direct the type of information that we wanted to showcase and pb+j was contracted to design and develop the website on a squarespace framework.

What were your goals for this project?

We wanted to launch the project quickly on a CRM we could manage easilly. The new website had to fall into our brand standards while adding some extra personality and polish that pb+j is known for.

SOLUTION

How did you select this vendor?

pb+j was selected because of how they helped me explore a potential solution and work with me through the scoping process. Their attention to my needs was prompt and effective, selecting them as a partner to execute this work was easy because they worked within my constraints of budget and timeline while delivering confidence around a solution that would make us proud.

Describe the project in detail.

The Project was a quick turn around. We defined the scope and budget together, and the pb+j team worked with the autonomy to create a solution. 1 round of revisions and content was required to get the solution to a place that we were all happy with.

What was the team composition?

There were four people involved in the team.

  • Kyle Dutka - Project Sponsor - pb+j 
  • Patrick Orr - Project Sponsor - Communo
  • Leah Chambers - Designers and Developer - pb+j 
  • Danielle Durance – Content and Implementation - Communo
RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

  • The project was delivered promptly and met all the expectations.
  • The delivery was a 1week turnaround, start to finish.

How effective was the workflow between your team and theirs?

Very.

What did you find most impressive about this company?

I just loved working directly with Lead to ensure the solution met my expectations. She also provided training that enabled my team to go above and beyond.

Are there any areas for improvement?

None.

5.0
Overall Score These folks are incredible.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Seamless
  • 5.0 Cost
    Value / within estimates
    Worked within Budget
  • 5.0 Quality
    Service & deliverables
    Their attention to UX/UI is above and beyond
  • 5.0 NPS
    Willing to refer
    Without Hesitation
Verification

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Verification Level
Gold
VERIFIED
Business Entity
Business Entity Name
Stratta Creative Inc.
Status
Active
Jurisdiction of Formation
Canada
ID
1827541
Date of Formation
Jun 22, 2011
Last Updated
Apr 18, 2019
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last Updated
May 23, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
16
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
July 6, 2020