pb+j

Can you share any outcomes from the project that demonstrate progress or success?

The feel of the site is now 'lighter'. Our message is clear, our impact now shows. The navigation is easier and there is less content (and hopefully less frustration) for the user when they land on the site and want to learn more about us. We are now well-trained in how to update content, thanks to video tutorials we can keep in our archives.

The latter is key for an organization our size, particularly with interns or contract communications workers coming in and out throughout the year. It's an easy way for us to train them on how to populate the site, allowing our entire team to work smarter.

How effective was the workflow between your team and theirs?

The workflow was very effective. We followed the project managers timelines, which were always considerate of our workload internally as well. Online communication and zoom meetings were efficient, and they were always cognizant and considerate of our time. Lots of laughter and openness, combined with a dedicated willingness to achieve, and in some cases surpass our expectations.

What did you find most impressive about this company?

Adaptability. If a concept isn't fully realized, they re-think and revisit within the parameters. If there's a cost issue or budget constraint, they reach out to offer solutions. If timelines are tight and there are concerns, they provide support and connection.

They are all experts in their field. But perhaps most importantly, they truly understand that clients have different understandings of website redesign processes, and you are included in that conversation as opposed to being made to feel "this isn't your skillset".

Are there any areas for improvement?

No. Seriously. Not in my opinion.

Can you share any information that demonstrates the impact that this project has had on your business?

All anecdotal, but we've had great feedback on this site. From our perspective, it's been easy to update and we're very happy with the result.

How was project management arranged and how effective was it?

After the initial Zoom call, communication was via email. Once we got underway, they were responsive to feedback and enquiries.

What did you find most impressive about this company?

Our brand has a lot of personality, so we felt comfortable working with people who weren't afraid to be themselves. Their work is top-notch, nothing was too hard, and the whole process was easy. That's rare for web developers.

Are there any areas for improvement?

Not really. Only a few hiccups. A bit of radio silence after the discovery meeting and initial invoice, but all good once the project was underway. Time zones weren't ideal for booking the Zoom calls, but that's the reality of working globally. Timelines could have been a tad more realistic, but didn't blow out too much. All in all, it was a great experience.

Can you share any information that demonstrates the impact that this project has had on your business?

The site lives up to the brand we built and looks the part. It's also easy to navigate regardless of your device. We are very pleased and get positive feedback all the time.

How was project management arranged and how effective was it?

We were always up against tight timelines and PB&J was always on top of their deliverables and held us accountable when we were the holding things up. This is what you want! Overall, it was incredibly well managed.

What did you find most impressive about this company?

We presented them with a clear timeline and pb+j delivered each and every time they promised. That's hard to find in the business!

Are there any areas for improvement?

A direct phone number for our project manager wasn't shared until pretty late in the relationship. But email was always prompt.

Can you share any outcomes from the project that demonstrate progress or success?

As we now build out our websites and open 2 new companies under our parent brand, we constantly look to our playbook/backbone that PB+J helped us create. We would be lost had we not done this work with them. Even worse is that we wouldn't even know we were lost.

We will use this information to help guide every facet of our business moving forward so you cannot really put a price on that value. I went into it with the intent to recreate, but really we created. We had nothing and now we know who we are. That sounds crazy to say but it's the truth.

How effective was the workflow between your team and theirs?

Their workflow was on point with all deliverables. Our workflow was not good at all. In this rapid growth phase we became so swamped that we were unable to deliver certain items which held up our process but it was 100% our own fault and PB+J was more than accommodating.

There was a period of extended travel in between for myself as well that I cannot thank them enough for their patience.

What did you find most impressive about this company?

First and foremost I fell in love with their designs before even speaking to them. Although we have yet to get to the design stage, I can say with great conviction that their designs are sleek, modern, engaging and just overall beautiful.

I haven't worked with other vendors in the realm of brand discovery before but I cannot imagine being more challenged (in a good way) to really get to the nitty gritty.

Are there any areas for improvement?

I literally have zero comments with regards to room for improvement. Their team was very easy to work with, even when our company was not the easiest to work with.

They were insightful, engaging, knowledgeable, patient, inspiring and professional.