Made for each other.

Silver
VERIFIED

pb+j is an Entrepreneur Empowerment Agency helping brave brands crush their growth goals through design and digital. 

We’re a lot of things; normal is not one of them.

We partner with trail-blazing professionals who want a sure bet for a new level of success and confidence with their company.

We're the world’s most sought-after and prolific Squarespace Specialist. We’ve been a Squarespace Specialist since before there were Squarespace Specialists. As one of the ‘Original 10’ specialists and having built more than 400 of the most groundbreaking websites on Squarespace, you might say we know a thing or two (or 400).

We are also loyal Shopify Experts and Hubspot Partner Certified. So, if you need brand-building, conversion-driving, or money-making, we have it in the bag.

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👉 DOES THIS SOUND FAMILIAR...

- you have difficulty attracting high-paying clients
- you don't know where your next lead or project is coming from or when
- you're losing out to your competitors because you can't clearly communicate why you're the better choice
- you're not getting found online and you’re in need of a breakthrough
- you are not seeing the results from your website and marketing that you need to be
- you've hired a creative team before but it took 2X as long as they said it’d take and it cost 3X more

If you can relate to any of these... we should talk.

 
$5,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2013
Show all +
Toronto, Canada
headquarters
other locations
  • 17 William St. N., Suite 4
    Lindsay, ON K9V 3Z9
    Canada
  • United States

Portfolio

Key clients: 

We’ve worked with over 500 clients in more than 35 industries—Hollywood producers, Harvard startups, luxury home builders, and New York Times best-selling authors—from more than 15 countries. Clients include hundreds of amazing and bold small businesses and larger brands like Rogers Communications, Marriott Hotels, Endy, Harvard Business School, Progressive Nutritional, Hilary Farr, and Harper Collins Canada.

Yeah Field Trip Image

Yeah Field Trip

Field Trip is a 5-day, 4-night event for evolving creators and artist entrepreneurs. We're talking specifically to you: photographers, videographers, designers and art directors.

www.yeahfieldtrip.com

HAAWK provides a suite of software and services for the management of 3rd party IP in user-generated content and the distribution of content to digital media streaming services and retailers.

https://www.haawk.com

VIIVIO Image

VIIVIO

VIIVIO is personalized science that supports health and fitness goals. VIIVIO fits into your lifestyle with simple action items that remove the complexity and stress of new regimens, health fads, or exercise routines doomed to fail.

https://viiv.io/

Shrader Canada Image

Shrader Canada

Shrader Canada is an industry leading automotive chemical supplier. Shrader specialises in innovative and top-quality product with impeccable customer service. 

shradercanada.com

Park Distillery Image

Park Distillery

Park Distillery is "Best of Banff" restaurant and distillery. Campfire inspired culinary feasts and small-batch housemade alcohol. They say it best with "Campfire Cookin' + Housemade Booze."

https://www.parkdistillery.com/

Gilbert & Burke Image

Gilbert & Burke

Gilbert & Burke design and build luxury custom homes and cottages. They are the preeminent contractors in northern Ontario who make dream homes reality. They also specialize in renovations. 

www.gilbertburke.ca

The Balkan Image

The Balkan

The Balkan is voted "Best Restaurant in Banff" because of its incredible, authentic, and healthy Greek food. A definitely "when in Banff" opportunity. 

https://www.banffbalkan.ca

Reviews

Sort by

Website Redesign for Custom Vent Company

"I really felt like a part of the team, and felt that they cared about the project as much as I did."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Sept. 2019
Project summary: 

pb+j redesigned an e-commerce website for a custom vent company. The team revamped the Shopify site and reorganized the navigation, content, and pages.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Roberta Mantenuto
CEO, Aria Vent
 
Verified
The Review
Feedback summary: 

The redesign has led to an increase in traffic and return customers while decreasing the number of emails the company receives. pb+j establishes a seamless workflow, effectively collaborating with the client. Communicative and personable, the team goes above and beyond to include the client.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Aria Vent is a manufacturer of air registers. You know those ugly grilles in your house? Well, we redesigned them to look better. I am the co-founder and CEO at Aria Vent

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

We needed to redesign our website - mainly focusing on growing conversion, ease of navigation and communicating key messages to our varying customer personas.

What were your goals for this project?

Communicate our brand story, build confidence in our brand, and create an intuitive platform that was optimized for mobile and web - building a site that was easy to purchase, and find necessary information. Decrease customer emails asking basic FAQ questions.

SOLUTION

How did you select this vendor?

They were very organized and provided a comprehensive strategy / timeline to execute their plan. I also looked into their website and others they worked on, and was impressed!

Describe the project in detail.

Complete revamp of a shopify store - new theme, images etc. I was responsible for overseeing all the content (images, copy, blog etc). We changed the navigation, reorganized pages, content etc.

What was the team composition?

From Aria Vent, it was just me! And then we worked mainly with one person from PBJ who held our hand the entire way as we interacted with other people from the team. PBJ also recommended a photographer, who jumped in to collaborate.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since the redesign we have seen a decrease on customer emails asking basic questions. Our return customer rate has increased, and overall traffic has grown.

How effective was the workflow between your team and theirs?

Workflow was awesome. Things got resolved quickly and at all times I had a clear view on where we were at, and what was coming up. Everything was more or less on schedule, and if there was a change in the schedule, this was communicated and agreed upon in advance.

What did you find most impressive about this company?

The way the team collaborates together and is open to hearing your input and providing their advice and expertise. I really felt like a part of the team, and felt that they cared about the project as much as I did.

Are there any areas for improvement?

Honestly, no.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    the results were better than we could have imagined
  • 5.0 NPS
    Willing to refer

Website Dev for Family Business Advisory Firm

"The workflow throughout the project was exceptional."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June - Oct. 2019
Project summary: 

As a third-party, pb+j crafted a website to reflect the business offerings of a business advisory firm. The team focused on content and page layout.

The Reviewer
 
1-10 Employees
 
Oakville, Canada
Laura Valvasori
Owner & Marketing Consultant, Good to Grow Marketing Inc.
 
Verified
The Review
Feedback summary: 

The client was pleased with the outcome of the modernized platform. Their professionalism complemented their efficient workflow. Customers can expect an accommodating team that puts in effort for their clients. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a marketing consultant that works with established B2B companies that need help taking their marketing to the next level.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

I hired PB&J to build a website for a two partner family business advisory firm.

What were your goals for this project?

We wanted to create a more modern website that would accurately reflect the service offerings of the business. We needed something clean and simple that would be easy for them to maintain on an ongoing basis.

SOLUTION

How did you select this vendor?

I was referred to PB&J by a graphic design firm. I provided PB&J with a detailed overview of what we needed to create and they came back to me with an itemized breakdown of what would be involved in meeting needs. We reviewed the proposal on a call and after comparing the quote to two others, decided to choose PB&J.

Describe the project in detail.

The project was laid out nicely in stages, starting with the establishment of the tone and feel of the site. We were presented with three potential directions and choose one. We then dove into laying out the pages of the site and creating content. PB&J guided us through image selection and created some custom images for us to represent some of our models in a way that matched the rest of the site.

What was the team composition?

We worked with one web team lead and and SEO specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My client is thrilled with the new site and proud to finally share it with potential clients. The site will form the foundation for their ongoing content sharing program.

How effective was the workflow between your team and theirs?

The workflow throughout the project was exceptional. Katie was clear about what the steps were and continually reminded us of where we were in the process and what was coming next.

What did you find most impressive about this company?

I was very impressed by two things: the professionalism of the workflow that the company has set up and the amount of effort Katie put into moving our project forward. She was very accommodating when we had to move some timelines, will at the same time, kept us forging ahead.

Are there any areas for improvement?

Only suggestion for improvement is to better integrate the SEO boost into the workflow. Felt a bit disjointed, but at the same time, delivered what we needed.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Squarespace Site Design for Talent Platform

"The project was delivered promptly and met all the expectations."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
October 2019
Project summary: 

pb+j designed a Squarespace website for a company culture portal. The team used wireframes and branding guidelines from the client.

The Reviewer
 
11-50 Employees
 
Calgary, Canada
Patrick Orr
VP Marketing, Communo
 
Verified
The Review
Feedback summary: 

pb+j delivered the final product within a week. The team adhered to the set timeline and budget while still providing excellent design work. Customers can expect a partner that is attentive, dedicated, and experienced.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the VP Marketing at a Technology Company – Communo.com. We were in the process of building out a company culture portal to assist with new recruit onboarding and to drive awareness about our organization's mission vision values.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

I engaged pb+j to help with a website design process. Wireframes were provided to help direct the type of information that we wanted to showcase and pb+j was contracted to design and develop the website on a squarespace framework.

What were your goals for this project?

We wanted to launch the project quickly on a CRM we could manage easilly. The new website had to fall into our brand standards while adding some extra personality and polish that pb+j is known for.

SOLUTION

How did you select this vendor?

pb+j was selected because of how they helped me explore a potential solution and work with me through the scoping process. Their attention to my needs was prompt and effective, selecting them as a partner to execute this work was easy because they worked within my constraints of budget and timeline while delivering confidence around a solution that would make us proud.

Describe the project in detail.

The Project was a quick turn around. We defined the scope and budget together, and the pb+j team worked with the autonomy to create a solution. 1 round of revisions and content was required to get the solution to a place that we were all happy with.

What was the team composition?

There were four people involved in the team.

  • Kyle Dutka - Project Sponsor - pb+j 
  • Patrick Orr - Project Sponsor - Communo
  • Leah Chambers - Designers and Developer - pb+j 
  • Danielle Durance – Content and Implementation - Communo
RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

  • The project was delivered promptly and met all the expectations.
  • The delivery was a 1week turnaround, start to finish.

How effective was the workflow between your team and theirs?

Very.

What did you find most impressive about this company?

I just loved working directly with Lead to ensure the solution met my expectations. She also provided training that enabled my team to go above and beyond.

Are there any areas for improvement?

None.

5.0
Overall Score These folks are incredible.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Seamless
  • 5.0 Cost
    Value / within estimates
    Worked within Budget
  • 5.0 Quality
    Service & deliverables
    Their attention to UX/UI is above and beyond
  • 5.0 NPS
    Willing to refer
    Without Hesitation

Web Design for Disruptive Strategy Firm

"We were most impressed by their commitment to understanding the ethos of our company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Oct. 2019
Project summary: 

pb+j redesigned a website for a business strategy consulting firm that focuses on social change and diversity and inclusion. The team delivered assets that fit within a broader rebranding project.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Dr. Kristen Liesch
Co-Founder & Co-CEO, Tidal Equality, Inc.
 
Verified
The Review
Feedback summary: 

pb+j delivered an easy-to-use site design that perfectly matched the client's vision. Transparent and professional, the team maintained open lines of communication to keep all stakeholders aligned with the project goals. Customers can expect a dedicated partner that provides high-quality work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Tidal Equality is a disruptive strategy firm at the intersection of social change and diversity & inclusion. I am co-founder and co-CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

We hired pb+j for a website redesign to complement our company's rebrand.

What were your goals for this project?

We gave the team at pb+j tight constraints, both budgetary and in regards to time frame. We also asked them to produce for us a design concept that was quite unconventional for our sector.

SOLUTION

How did you select this vendor?

The team at pb+j gave us the sense that they really understood not only our business, but our ethos, and they were as excited to help us execute this project as we were. They took the time to get to know us and understand our vision.

Describe the project and the services they provided in detail.

We had several pre-launch conversations with the team during which they described their capabilities and also took the time to understand our business and our vision for the rebrand and site redesign. Over the following months, they worked very hard to keep (us) to our tight time deadline.

They were very responsive to our inquiries. They respectfully kept us accountable to our own deliverables. They went above and beyond at various points during the process to help us make informed decisions. They built us a site that will support us moving forward.

What was the team composition?

The project team had about four key people including a pb+j leadership member, a project lead, a design lead and a UX lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It's too early to tell, as we are still pre-launch phase, but what I can say is that the site they've build us in intuitive and maps well to the three types of visitors the team helped us crystallize.

How was project management arranged and how effective was it?

Project management was led by a primary pb+j team member, and we found it to be very effective. It was clear to us who we were meant to communicate with, and when.

What did you find most impressive about this company?

We were most impressed by their commitment to understanding the ethos of our company. We also appreciated how they were able to express that in the site design.

Are there any areas for improvement?

The only thing I can think of that could've been done differently would've been the provision of a more detailed quote, with greater detail for each line item (so to better outline the project scope and to ensure we didn't inadvertently ask the team to complete a task that was beyond project scope).

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Excellent value
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Squarespace Web Development for Theatre Company

"They wanted to deliver a final product that everyone in our organization could stand behind."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2017 - Ongoing
Project summary: 

pb+j designed and developed a website for a theatre organization. The team migrated the user flow from a previous iteration to a new Squarespace interface. 

The Reviewer
 
11-50 Employees
 
Ottawa, Canada
Nicole Milne
Former Marketing Director, Great Canadian Theatre Company
 
Verified
The Review
Feedback summary: 

The new site brought more engagement, increased brand awareness, and greater accessibility. Dedicated and supportive, pb+j created helpful videos for the client that explain the features that they delivered. Their collaborative approach, coupled with their depth of expertise, set them apart.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I worked with pb+j at a previous organization called The Great Canadian Theatre Company, a nonprofit that presents the work of Canadian artists, playwrights, and performing arts professionals. I was the marketing director there.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with pb+j?

We had a dysfunctional and outdated website. Our challenge was creating a new site with better content management tools and a design that was more aligned with our work in the community. We were doing risky and varied work, and we wanted our site to complement that. We also wanted our content to be accessible for each member of our diverse community.

SOLUTION

What was the scope of their involvement?

They used Squarespace to build the website and fully integrated all of the services that we had on the old version. They maintained the user flow of the previous site—the one that our patrons were used to—with a more contemporary and updated interface.

What is the team composition?

I worked with the head of pb+j, as well as a team of designers and project managers.

How did you come to work with pb+j?

I put out a blind RFP to various organizations in Canada and included pb+j because of a recommendation from a colleague. Tom (Co-Founder, pb+j) sent me an email back respectfully declining to participate. He explained that his team doesn’t respond to RFPs because they prefer to start with a discussion.

I was so intrigued by his response that I decided to give him a call. That email made me want to work with him. I agreed with his thought process, and I’ve actually changed the way I engage with RFPs based on that one conversation.

What is the status of this engagement?

The website launched in February 2017. We brought them on as our agency of record soon after.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

pb+j helped us build out our platform and our brand awareness within the community. We were also able to reach a wider audience with the website update because it made our content much more accessible online. They moved everything from a dry, content-heavy, difficult to navigate site to one that had a much better user experience. This led our patrons and our audience to engage with us further because the digital interaction was much more pleasant.

The engagement was so positive that we ended up collaborating with pb+j on multiple other projects. They did marketing designs and materials for that entire season, which flowed nicely with the launch of the website. We eventually decided to shift away from a designer that had been with the organization for over 25 years to start working exclusively with pb+j.

How did pb+j perform from a project management standpoint?

We were in touch with the head of pb+j from day one, which made for an exciting development experience. They felt that it was important to begin the project with a face-to-face meeting so that they could understand the marketing and development side of things.

The team also listened to our needs, both from a design standpoint and a financial standpoint. As a nonprofit, we were trying to make a massive impact with a limited budget, so that dual consideration made a difference for us.

The entire team was incredibly engaging. They shepherded us through the whole process, from the design to the backend of the site and eventually the execution and final launch. The timeline was well-executed, and the project was done within a few short months.

pb+j used Basecamp as a touchpoint for us to stay up-to-date. We also did weekly and monthly phone calls. They were very realistic with their timelines and always managed to keep us on schedule. They were also extremely considerate and understanding when we faced problems on our end, like unexpected budget changes.

Another takeaway is that they were engaging during technical conversations. I don’t have an IT background, so I’m apprehensive about working with companies that speak a language that I don’t understand. I never felt that way with pb+j, and they always made sure that I had a voice in every conversation. Their ability to explain processes and requirements in a way that respected my knowledge really enhanced the project experience for me.

What did you find most impressive about them?

One of the biggest standout gestures was that they asked to integrate the artistic direction of the leader of my organization. This is the person who plans our shows and presentations. That was a unique decision, but they had realized that, to fully understand the organization’s message, they needed to speak with the person who leads the organization.

I’ve never seen that approach with other IT firms, but I think it went a long way in terms of their ability to realize our vision. They had an excellent grasp of how small nonprofits function and made sure that everyone’s voice was heard. They wanted to deliver a final product that everyone in our organization could stand behind.

Something else that stood out for me was their understanding that our organization would likely experience internal changes. They provided video training manuals that explained all of the site updates and how to use the different features. We’ve kept that as an archive to help with future personnel transitions. They were very forward-thinking in that regard, going above and beyond to give us an incredibly useful resource.

Overall, their customer management is exceptional. Their leadership team stresses the importance of the customer relationship, which they put at the forefront of their work. That is one of their greatest strengths, outside of the amazing design work that they do.

Are there any areas they could improve?

I can't think of a single thing. They met or exceeded all of my expectations. I’m hoping to engage them again at my new place of business.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I would give a six if I could.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I refer people to them all the time.

Shopify Site for Custom Acrylic Photo Printing Company

“Creatively, they are exceptional.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2018 - Ongoing
Project summary: 

pb+j provides in-house design and development services to a custom acrylic photos company. They built a Shopify site, which they’re making compatible with Amazon product listings. They’ve done other sites.

The Reviewer
 
1-10 Employees
 
New York City Metro Area
CEO, Creator Memories
 
Verified
The Review
Feedback summary: 

They satisfied requirements by delivering a simple and user-friendly site that can handle hundreds of custom orders. Their work has driven a high industry conversion rate and garnered positive feedback from users, leading to more work for pb+j. The team is responsive and accessible.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Creator Memories, an online business that does custom printing on acrylic. We have a patented process.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with pb+j?

My company had an existing website that had been built in Hong Kong, where we have an office. I was unhappy with it, and I told my business partner that we could either fix it or build a new one. After discussions with pb+j, we thought the latter would likely be easier, so we started from scratch.

We had some unique challenges, one of them being the users’ ability to personalize products. We wanted users to be able to upload pictures and then add text or other customizations. We’ve done a lot of wholesale business, and we just entered the B2C market.

SOLUTION

What was the scope of their involvement?

My team provided pb+j with some wireframes, and we talked extensively about the project. I showed them our existing website and some of our products, along with some example sites, YouTube videos, and TV commercials that we liked. I also described to them who our competition was and what set us apart in terms of what we had to offer. I explained the vibe we wanted the site to have.

pb+j interpreted the different directions we talked about and came back with some really smart concepts for us. We settled on a melding of these different concepts. From there, pb+j built a new Shopify site for us. We’re currently listing some of our products on Amazon, and they’re adjusting the site accordingly.

My company does a lot of work with a wedding planning website and photographers. We provide them with sites that look their own, but they’re actually ours. pb+j builds these white label sites. Soon, they’ll be developing another website for us.

What is the team composition?

pb+j assigned project managers and two lead designers to work with us on this.

How did you come to work with pb+j?

My facilities are in Hong Kong, and I knew someone there who’d done a lot of web development work. They suggested 3–4 vendors to me, one of which was pb+j.

I talked to a lot of developers. We wanted a vendor that would do the vast majority of the work in-house, and that’s why we settled on pb+j. They also had Shopify experience, which was the platform we wanted to use.

What is the status of this engagement?

We started working with pb+j in September 2018, and they completed the initial project by the end of November. We started a second project with them in January 2019, which took another 4–5 weeks. We’ll be starting another project within the next few weeks.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

A lot of the developers I spoke to proposed too many complexities for the platform. I wanted it to be clean and straightforward, and pb+j understood that right away. At the same time, we faced the challenge of enabling our customers to design custom products, and pb+j proved capable of taking this challenge on.

I’m currently negotiating with a big client that has a lot of experience in this area, and they’ve told us that our site is easy to understand. This is exactly what we wanted; I consider websites to be modern business cards, on which we showcase who we are and what we do. I just recommended a client to pb+j, even though I’ve never met them in-person. The client also does business in America and all of his manufacturing in China. He loved the website, so I offered to introduce him to pb+j. He’s doing some marketing work with them now.

Our conversion rate is probably 3–4% higher than the industry average. I attribute this to the site’s ease of use. pb+j also simplified the backend process. We often get 800 single customized or personalized photos in 24 hours, and not only do we have to produce them, but also ensure that each customer receives the right product.

How did pb+j perform from a project management standpoint?

My background is process-driven, and I explained this to them. I couldn’t give them higher marks. I haven’t agreed with everything they’ve done, but they handle issues well. The process has been painless.

We communicate frequently. pb+j uses a project management platform. Most of our contact is through email and Skype, and we usually have scheduled calls every 7–10 days during the development process. They either give me the schedule, or I give it to them. The project managers keep everything on schedule, in terms of when we have meetings and who I should be communicating with.

We had an issue with one of the sites on a Friday night, namely that pb+j took it live without telling me. I emailed them at 8:30–9:00 p.m., telling them that I wanted to revert to the original site before they made changes. I got an email back at 11 p.m. telling me that they were sorry and that they’d reverted it. They did this even though I’m not their biggest client.

What did you find most impressive about them?

Creatively, they are exceptional. I’m able to communicate both good and bad news to them, and they’re responsive to what my concerns are. They don’t always agree with me, and I think it’s great when they push back.

Are there any areas they could improve?

They’re very busy. I asked them to complete a project by last Friday, and they were forthright about not being able to take it on. I’d be happier if their turnaround time was a bit quicker, but they’re upfront about saying no. This has been my biggest issue with them.

Do you have any advice for future clients of theirs?

Be totally open with them, and don’t pretend you know more than you do. I was open with them about what we’d done and what I knew, and they responded really well to that type of approach. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    I found their cost estimate to be a little higher than that of competitors, but they did all of the work in-house, which was a premium worth paying.
  • 5.0 Quality
    Service & deliverables
    They keep their word on everything they say they’re going to do.
  • 5.0 NPS
    Willing to refer

Web Development for Photography Business

"pb+j did a great job of capturing everything that I wanted to capture and making it look more high-class."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Pb+j developed a new Squarespace website and a logo for the client’s marketing needs. The goal was to project a higher-end brand for this photography business.

The Reviewer
 
1-10 employees
 
Baltimore, Maryland
Anna Grace Paulovkin
Owner, AnnaGracePhoto.com
 
Verified
The Review
Feedback summary: 

Pb+j demonstrated a good design process presenting options and taking feedback from the client. They captured everything the client wanted and made the website look polished and high-class. The client is 100% satisfied with the outcome.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Anna Grace Photography provides services for weddings and family events. I am the owner of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with pb+j?

My website was outdated, and I also needed a new business logo which would speak to my higher-end brand.

SOLUTION

What was the scope of their involvement?

pb+j developed a Squarespace website for me, which was the platform that I wanted. pb+j also produced some copy for my site. I was assigned a creative director and a designer/developer who handled most of the work. I also worked with a project lead from pb+j.

How did you come to work with pb+j?

I found pb+j through the referral list on the Squarespace website. I looked at budget ranges, as well as the work listed for each company. It was important for me that I work with a team. I have a background in graphic design, so it's a topic I care about. pb+j's website was very well made. After getting in touch with them, pb+j got back to me right away.

How much have you invested with pb+j?

The total cost of pb+j's services was $6,500, including a new website and logo.

What is the status of this engagement?

Our work is completed. I plan to contact pb+j in the future for any updates, but this won't happen within the next couple of years.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

One of the main requirements that I had for the new site was to receive inquiries from brides who were okay with my price range. I charge around $5,000 per wedding, and I was constantly getting inquiries from people wanting $1,500 photographers. I knew that this was because of my site. Almost all of my current inquiries are compatible with my price range, which is a huge benefit.

Everyone who saw it was excited about my new site, which showed the level of polish it had. pb+j did a great job of capturing everything that I wanted to capture and making it look more high-class.

How did pb+j perform from a project management standpoint?

I worked in a design studio in the past, so I am biased in terms of how a project is handled. pb+j's designer did an amazing job, and I was in contact with him often, but I felt that I should have been in touch more with the project lead. I had to end up asking my designer a bunch of questions which should have been answered for me from the start. I don't know if this was because pb+j's team had a lot on their plate, but whenever we had calls about the progress of the work, I was only given 30 minutes to talk about it. Sometimes, ideas require more time, so pb+j could work on this. Overall, I'm 100% happy with the outcome of their work.

What did you find most impressive about pb+j?

I filled out a lengthy questionnaire about my brand and talked through it with pb+j at the beginning. From there, they came up with a couple of concepts. The main one was pretty much exactly what we ended up using. pb+j created a kind of mood-board, with different pictures, colors, and images which could reflect my brand. This helped me think of things that I wouldn't have considered otherwise. I really liked the design process of presenting options to me and taking my feedback.

I liked how pb+j presented everything to me in a live website format. It showed me what the finished product would be.

Are there any areas pb+j could improve?

The communication issue I mentioned was the only drawback of working with pb+j. Having more time in order to talk through some designs would have been good.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    On a couple of occasions, I wasn't sure who would be in touch with me. Once I was able to get on the phone with pb+j, everything worked out.
  • 5.0 Cost
    Value / within estimates
    I got exactly what I paid for.
  • 5.0 Quality
    Service & deliverables
    I was impressed with everything done by pb+j.
  • 5.0 NPS
    Willing to refer
    A reason for picking pb+j was that their past work had great variety. Being able to hone into a brand and not making everything look the same is an indicator of a good designer and web agency. I would recommend pb+j.

Web Dev for Craft Spirits Online Store

"Our online sales increased by 50% immediately."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2017 - Ongoing
Project summary: 

pb+j revamped an online store, focusing on creating a cohesive brand. The team was involved in design and programming on the Squarespace platform. 

The Reviewer
 
51-200 Employees
 
Banff, Canada
Yannis Karlos
Co-founder, Park Distillery
 
Verified
The Review
Feedback summary: 

Sales and reservations have increased dramatically due to pb+j's work. Their team's responsiveness complemented their excellent professional management style. Customers can expect a team that adds a personal touch to each one of their projects. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a craft spirits producer, restaurant and bar located in Banff, Canada. I am president and co-founder.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire pb+j?

We hired pb+j to fully revamp our web presence and online store

What were your goals for this project?

Our business is complicated but our website didn't need to be. We wanted to have cohesive branding laid out in a logical manner that led to easy paths to purchase, whether through restaurant reservations or our online store.

SOLUTION

How did you select this vendor?

We discovered them via squarespace as a recommended vendor. We have used them on multiple projects with a flawless record of success.

Describe the project and the services they provided in detail.

We provided them with a backgrounder on concept and our goals. From there we had a seamless transition into conceptual design, programming and execution. All of our websites are built on the squarespace platform and pb+j easily works on this.

What was the team composition?

The team consisted of 2-3 individuals. Nothing was lost in communication and we were extremely happy with their communication an execution

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our online sales increased by 50% immediately. Web reservations have outstripped OTA reservations.

How was project management arranged and how effective was it?

Project management was extremely effective, and responsive. Any issues which arose typically came from our side and pb+j dealt with professionally. Their utilization project management tools was awesome.

What did you find most impressive about this company?

Everyone we worked with on their team is receptive to input and feedback. We love their personal touch, professionalism and ability to execute.

Are there any areas for improvement?

No, I would work pb+j again in a heartbeat.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Silver
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Canada
ID
1827541
Date of Formation
Jun 22, 2011
Last Updated
Apr 18, 2019
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Last Updated
May 23, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
8
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
November 29, 2019