Palletized Fulfillment eHub

BACKGROUND

Please describe your company and position.

I am the Director of Sterlingoods LLC

Describe what your company does in a single sentence.

We do e-commerce. We sell imported specialty foods products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Palletized LLC to accomplish?

• Order fulfillment
• Inventory management
• Returns

SOLUTION

How did you find Palletized LLC?

• Online Search
• Referral

Why did you select Palletized LLC over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Palletized LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They helped me accomplish complete inventory visibility and that allowed better inventory planning and financial management 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We improved our product rotation with an enhanced focus on customer demand thanks to the great inventory management tools that Palletized provided us. They also improved our fulfillment process and customer experience, less mistakes (or zero) fulfilling orders and better rates for shipping. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are always there for you as if you are the only customer they care about. Trust me, they are there for you and reachable. That point of contact that helps us solve any need is important to us. 

What was your primary form of communication with Palletized LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their culture. They are focused on your business, and they evaluate every aspect to improve and help you improve at the same time. They are reliable and always responsive. They will adapt to whatever you ask them to do next.

Are there any areas for improvement or something Palletized LLC could have done differently?

I hope they keep their mindset and continue improving their process, we can always improve if I have to say something will be their management system, they need to create a better app for having everything on hand in the phone 

BACKGROUND

Please describe your company and position.

I am the CEO of Sosadiaz

Describe what your company does in a single sentence.

We are a Colombian based Agency that helps ecommerce companies in their digital strategy, marketing and product delivery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Palletized LLC to accomplish?

• Be a strategic fulfillment partner to our clients
• Have a coworking space available for our clients
• having a storage space for inventory

SOLUTION

How did you find Palletized LLC?

Online Search

Why did you select Palletized LLC over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Palletized LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Having a reliable partner regarding logistics and fulfillment services to deliver our clients ecommerce products. 

We needed a partner a company that could help us in:

• Amazon Prep Ready for FBA and FBM Seller Operations
• Real-time inventory tracking, ensuring that you always know the status of your products.
• Seamless Integration with Ecommerce Platforms
• Flexible Warehousing for Inventory

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have been working with Palletized for a few years now, and they have consistently proven to be a key partner in our eCommerce solutions. Max and his team are extremely responsive and reliable, always going above and beyond to resolve any issues that arise. Their professionalism in handling products and inventory has streamlined our order processing, resulting in faster deliveries and improved customer satisfaction. Without Palletized, it would have been challenging for a Colombian company like ours to establish a strong presence in the U.S. market. We are grateful to have such a dedicated and supportive partner by our side.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

As a customer of Palletized, you gain access to a user-friendly platform that allows you to monitor all your inventory handling in real-time. Deliveries are consistently made on time and precisely according to our needs.

On a few occasions, we’ve had to make last-minute changes that impacted our logistics, but the Palletized team has always stepped up, handling everything smoothly and efficiently

What was your primary form of communication with Palletized LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

As a Colombian company, navigating the U.S. market and understanding its complexities can be challenging. Having a partner like Palletized, who is always ready to help and answer any questions, has been invaluable.

Thank you, Max and team!

Are there any areas for improvement or something Palletized LLC could have done differently?

Adding some Colombian coffee to the espresso machine in the coworking lounge area. It would be a nice touch!