Palark

BACKGROUND

Please describe your company and position.

 I am the CEO of an information technology company 

Describe what your company does in a single sentence.

Incident Management SaaS

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Palark to accomplish?

• Manage the cloud infrastructure of some production services

SOLUTION

How did you find Palark?

Referral

Why did you select Palark over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

• Palark helped us migrating our production services from one cloud provider to another
• Increased the security and reliability by implementing good DevOps practices
• Helping us improve on redundancy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• More reliable services and greatly decreased downtime & incidents
• Multi-region and multi-cloud environments enabling compliance and governance for our customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They deliver on time and are very responsive

What was your primary form of communication with Palark?

Virtual Meeting

What did you find most impressive or unique about this company?

The technical knowledge of their team and organization

Are there any areas for improvement or something Palark could have done differently?

Sometimes it feels like they could benefit from better documented processes and playbooks so the reactions from their different team members can be more consistent

BACKGROUND

Please describe your company and position.

I am the Founder of a marketing company.

Describe what your company does in a single sentence.

Marketing/analytics tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Palark to accomplish?

• Bring our production services back to operations by recovering broken virtual machines and the database.
• Improve existing monitoring capabilities and establish best observability. practices
• Maintaining the infrastructure with a focus on better reliability.
• Migrate applications from VMs to containers.

SOLUTION

How did you find Palark?

Conference/Exhibition

Why did you select Palark over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Palark were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our server and network infrastructure were audited thoroughly to record their initial state, with
further practical steps to fix existing issues and enhance the availability, reliability, and
observability. The Palark team also maintains our virtualization solution based on bare-metal
servers, supports and streamlines CI/CD pipelines. It carried out the containerization for our
applications and services to enhance the developer and operations experience, as well as
ensured the reliability of business applications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Palark assisted us with the product launch by auditing, optimizing and maintaining the server
infrastructure. They restored our archived servers, configured new hypervisors and virtual
machines, fixed numerous issues in our MySQL database, and significantly enhanced both
infrastructure and application monitoring. Additionally, thanks to the application containerization,
our development team became much more efficient in delivering the software product to the
market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Palark jumped right in and really engaged with us, tackling our biggest issues quickly. The
weekly meetings have made it easier to see what’s going on and work more efficiently on our
infrastructure. With Palark’s tools and processes, we can communicate easily and sort out
urgent problems fast, plus we got solid technical advice whenever we need it.

What was your primary form of communication with Palark?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Palark team actively proposes and implements the best DevOps and infrastructure reliability practices, taking full responsibility for everything on the server/backend side. This approach allows us to focus on product development, giving Palark the ability to maintain and improve the infrastructure.

Are there any areas for improvement or something Palark could have done differently?

Nope

BACKGROUND

Please describe your company and position.

I am the Head of Engineering of

Describe what your company does in a single sentence.

A developer toolkit for building fast, interactive customer-facing analytics directly into your product

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Palark to accomplish?

• Act as our DevOps & Infrastructure team

SOLUTION

How did you find Palark?

• Online Search
• Other

Why did you select Palark over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Palark helped us to establish our application infrastructure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Palark set up our infrastrucute in AWS and has acted as a external DevOps team since day one.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Palark project management is very good. We have a weekly alignment call where we define goals for next week and Palark team communicates proactively on progress and roadblocks. 

What was your primary form of communication with Palark?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am really impressed by their communication style, transparency and level of ownership. Although being an external team (vendor) they always act with total ownership and proactively provide suggestions and improvements which has led to cost saving and increased uptime of our services.

Are there any areas for improvement or something Palark could have done differently?

Nothing to mention here

BACKGROUND

Please describe your company and position.

I am the CTO of Cielo Finance

Describe what your company does in a single sentence.

Cielo offers onchain activity feed and wallet tracker for various blockchain platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Palark to accomplish?

• Migrate ClickHouse and MongoDB from managed services to another cloud provider and self-managed setup with no data loss or downtime.
• Ensure reliability for production databases and Kubernetes.
• Implement autoscaling and improve performance for critical services.
• Operate and continuously improve cloud infrastructure, letting the dev team focus on the product.

SOLUTION

How did you find Palark?

Referral

Why did you select Palark over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Palark were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reliable operation, high scalability, and first-class performance of various database solutions and Kubernetes are fundamental for our business-critical applications to run smoothly.

This required not only implementing and optimizing the relevant architecture and configurations of interconnected services but also ensuring robust monitoring and ongoing 24/7 support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First of all, migrating a loaded MongoDB cluster from one cloud provider to another was a huge and vitally important effort for us, complicated by significant technical constraints. The success of this migration benefited us in many ways: performance, scalability, and cost-efficiency.

Palark also introduced or elaborated on other Open Source-based database services and messaging platforms according to our requirements, as well as efficient autoscaling that is able to survive any traffic peaks. These enhancements enabled us to ensure services availability and deliver new features and services resulting in a market advantage.

Last but not least, having 24/7 support is helpful for sleeping well and being sure your business  is running like clockwork.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We’ve been impressed to see our major issues effectively resolved during the first months of our collaboration already. From planning our tasks to completing them and consulting in between, the entire communication and workflow is easy and convenient, thanks to a project manager and well-established processes on the Palark side.

What was your primary form of communication with Palark?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Palark engineers are constantly involved and responsive to our needs. It doesn’t take long to get advice on architecture and discuss what can improve our product from an infrastructure point of view. 

Are there any areas for improvement or something Palark could have done differently?

Since our business and software are very dynamic, it would be awesome to further improve the observability system by adding more specific and customizable dashboards that are easy to use for our developers whenever they need to add new metrics, peculiar views, etc.

BACKGROUND

Please describe your company and position.

I am a team lead at monite

Describe what your company does in a single sentence.

Offer invoicing, bill pay, B2B payments and cash flow analytics to your business clients. Customize using API building blocks

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Palark to accomplish?

• e2e infrastructure management
• knowledge sharing

SOLUTION

How did you find Palark?

• Other

Why did you select Palark over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Palark were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To bring our digital product into production, Palark swiftly established multiple fault-tolerant Kubernetes clusters across various regions, hosting our application. They skillfully integrated crucial components such as monitoring and backups to ensure uninterrupted performance.

In addition, our developers gained access to a seamless and automated CI/CD pipeline accompanied by a customized release manager tailored to meet the specific needs of Monite GmbH, empowering them to effortlessly and rapidly deploy all modifications to the production environment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. 5 mins SLA on reaction time - 24x7
2. Infrastructure- and application-level observability
3. Zero-downtime software deployments
4. High level of involvement in our development process and close cooperation.
5. Optimization of Cloud costs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quick responses, clear workflow processes - at Monite, we independently prioritize our tasks, and the Palark's team promptly reacts to reflect our priorities in their weekly sprints dedicated to our projec

What was your primary form of communication with Palark?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• 24x7 support with 5 mins on reaction
• A team of interchangeable DevOps engineers + project manager at the price of 1 engineer

Are there any areas for improvement or something Palark could have done differently?

no