P-tech People and Technology Inc.

BACKGROUND

Please describe your company and position.

I am the Managing Director of a business services company 

Describe what your company does in a single sentence.

Aviation Trip Support Provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire P-tech People and Technology Inc. to accomplish?

• Setup new office

SOLUTION

How did you find P-tech People and Technology Inc.?

Online Search

Why did you select P-tech People and Technology Inc. over others?

• High ratings
• Good value for cost

How many teammates from P-tech People and Technology Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

acquisition of IT services, including the setup, procurement, and purchase of new devices. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved significant outcomes that underscore its success, notably improving efficiency by reducing project completion times by 25%. User satisfaction also rose, reflecting a marked improvement in user experience and engagement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PTECH team is incredibly professional and knowledgeable. They took the time to understand our specific needs in short notice and tailored their services accordingly. Their guidance during our recent transition and system upgrade was invaluable. I would definitely recommend them to anyone looking for reliable IT support.

Also, Eunice (aka, Lae) is the besssssssssssst, her patient and humble way in dealing stressfull job is amazing! 

What was your primary form of communication with P-tech People and Technology Inc.?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The professionalism, the service and the people! 

PTECH team is always quick to respond and resolve any issues we encounter. The reliability of their support has made a significant difference in our operations. 

Are there any areas for improvement or something P-tech People and Technology Inc. could have done differently?

They are simply perfect!

BACKGROUND

Please describe your company and your position there.

I’m the IT Manager of Global Mobility Service Philippines Inc., A Fintech Company that provides financial services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire P-tech People and Technology Inc.?

Due to fast growth of the company, stability and security of the entire computer network is the main problem of the company. We hired this vendor to seek advise on how to make our network stabilize and secured from attacks

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose this vendor because of their flexible offers which does not affect quality and standard industry devices with flexible costing

Describe the project in detail and walk through the stages of the project.

I discussed to the vendor the company’s requirements and we identify the problem. The vendor proposed solutions based on devices availability(industry standard used) and since we’re all facing pandemic crisis, proposal should be budget friendly. After finalizing the exact needs of the company, we schedule the implementation.

How many resources from the vendor's team worked with you, and what were their positions?

Their President is the main contact person. I also worked with 2 technical and 1 after sales.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Currenlty we experience stable connectivity and secured terminals although network is under observation. The vendor is always ready to assist us for our inquiries, needs and request.

How effective was the workflow between your team and theirs?

I think constant communication is the key for the success of the project. They were reached easily for questions and assistance.

What did you find most impressive or unique about this company?

The flexibility of devices they offer and the brands.

Are there any areas for improvement or something they could have done differently?

Hope they can provide seminars and training to our technical employees.

BACKGROUND

Please describe your company and your position there.

Chairperson of a small consulting company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire P-tech People and Technology Inc.?

For IT support and a development project.

What were your goals for this project?

Improve our efficiency and provide a new service.

SOLUTION

How did you select P-tech People and Technology Inc.?

Sorry, can't remember now.

Describe the project in detail.

One project was the development of an online questionnaire and report. The second is to help us with IT problems and improve our systems.

What was the team composition?

For the development project we worked with two consultants for design and then building. For the second we worked with three.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have an online questionnaire that we have been using to support our clients for several years now, and which works exactly as we wanted it to. We also have improved IT capability and support when we have problems. Our internet provision was also improved and cheaper.

How effective was the workflow between your team and theirs?

Pretty good. There is always someone available, and they are very helpful.

What did you find most impressive about this company?

They have a very good range of IT expertise. One of our consultants was female so it was nice to have some gender balance in a predominantly male industry.

Are there any areas for improvement?

Making sure the terms of a contract are 100% clear with no room for misunderstanding.

BACKGROUND

Please describe your company and your position there.

Retailetics is a retail technology company. chief operating officer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire P-tech People and Technology Inc.?

Remote managed services for helpdesk operation Remote managed services for IT support.

What were your goals for this project?

Cost cut and tap the companies who are good in this domain.

SOLUTION

How did you select P-tech People and Technology Inc.?

Referral from a business associate in Singapore.

Describe the project in detail.

Remote managed services for helpdesk operation and technical support.

What was the team composition?

Five helpdesk personnel and three technical support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We focus more on our product innovations and provide value assistance (related to technology matter) for our Sales who are inquiring about our products.

How effective was the workflow between your team and theirs?

Improve efficiency and less headache from my side

What did you find most impressive about this company?

Their customer service and response time are outstanding.

Are there any areas for improvement?

Employee turnover should be a bit fast.

BACKGROUND

Please describe your company and your position there.

Our organization interacts with politics, businesses, and administrations to foster and promote bilateral business relations between two countries. As a senior administration officer, I handle matters that concern the admin, HR, IT, and procurement.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire P-tech People and Technology Inc.?

We hired them as IT Support for two years. After which, we hired P-Tech to provide all our licenses for Office 365.

What were your goals for this project?

To go purely cloud-based.

SOLUTION

How did you select P-tech People and Technology Inc.?

Migrated the offline IT framework of GPCCI to Office 365. From installation, trial to after-sales support.

What was the team composition?

All was done by P-Tech.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

P-Tech has outstanding after-sales support. Migration was done seamlessly and little to no downtime experienced.

How effective was the workflow between your team and theirs?

Very effective since the IT In-charge of our account is very hands-on during and after the project.

What did you find most impressive about this company?

They were very accommodating and provided excellent service.

BACKGROUND

Please describe your company and your position there.

We are a System Integrator involved in various Project & Product implementations. I head the Consulting Practice (assisting both Development & Support and Sales too)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire P-tech People and Technology Inc.?

For supporting all our internal & external project support & implementation needs

What were your goals for this project?

Ontime and Onbudget implementation and support with good Customer Experience

SOLUTION

How did you select P-tech People and Technology Inc.?

We were looking for partners who have similar values as well as experience to scale for our needs

Describe the project in detail.

We wont be able to share much on the details due to our NDA with the End Customer. PTECH resources were involved in our project for various support tasks

What was the team composition?

Mostly Application Support resources

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have successfully implemented a few projects with good review & feedback from the Customers for delivery & resources that are linked to PTECH

How effective was the workflow between your team and theirs?

We used to have regular weekly communications for all project and internal engagements, that kept our eyes on the ball at all times

What did you find most impressive about this company?

Their approach to our requirements as well as their support is impressive. At times putting in longer hours including weekends to help meet our deadlines

Are there any areas for improvement?

None