OrNsoft Corporation

BACKGROUND

Please describe your company and position.

I am the CFO of Anatomy Fitness

Describe what your company does in a single sentence.

Anatomy is a premium fitness and wellness company with multiple locations in South Florida and New York. We offer personal training, group fitness, recovery and wellness services, and a range of amenities designed to support performance, health, and overall well-being. Our focus is on delivering a high-end, personalized member experience that combines fitness, recovery, and community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OrNsoft Corporation to accomplish?

• Automate key internal workflows to reduce manual work, delays, errors, and repetitive administrative tasks across document processing, data entry, follow-up, reporting, and operational coordination.
• Deploy AI across customer-facing channels, including phone, chat, and email, to improve response times, consistency, availability, and the routing of more complex requests to the appropriate team.
• Integrate AI and automation with our existing systems and data sources so the solutions could operate within our current technology environment rather than as isolated tools.
• Create a scalable AI and software foundation that could support multiple use cases across the organization and be expanded over time as we identified additional opportunities.
• Work with a partner that could understand our business processes, identify where AI could have the greatest impact, and translate those needs into fully deployed solutions rather than requiring us to define the technical approach ourselves.

SOLUTION

How did you find OrNsoft Corporation?

Referral

Why did you select OrNsoft Corporation over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Business understanding and execution

How many teammates from OrNsoft Corporation were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OrNsoft is our AI engineering and custom software partner. They are building and deploying a centralized operational platform for our five clubs while implementing AI across both our operations and customer experience.

The engagement started with a full audit of our operations, including memberships, billing, sales and commissions, trainer sessions, payroll preparation, financial reconciliation, and reporting. That process identified how much of our business still depended on disconnected systems, spreadsheets, and manual adjustments. Based on that audit, OrNsoft designed a single platform around the way we actually operate.

Key deliverables include: 

• A centralized operational platform with a unified data model and role-based access across all five clubs
• Automated membership lifecycle management, including recurring billing, freezes, cancellations, payment status, and account access rules
• Automated sales tracking and commission validation, replacing manual exports and spreadsheet calculations
• Trainer session tracking and automated payroll preparation based on our compensation rules
• A staff workspace giving employees, trainers, and managers direct access to the information and tools relevant to their roles
• A member mobile app for self-service account, billing, and booking management
• Real-time leadership dashboards based on live operational data
• Integrations with QuickBooks, Paychex, and our collections workflow, deployed within our own AWS environment
• AI embedded across the business, including workflow automation, document processing, and customer-facing channels such as voice, chat, and email, with consistent responses and escalation to our teams when needed

For most of the project, OrNsoft worked as a forward-deployed engineering team. Their senior engineers worked directly with our operations teams, learned how our clubs actually function, and took each initiative from the initial business requirement through development and production deployment. It felt much more like having an internal AI engineering team than working with an outside vendor.

What started as an operational audit has developed into a long-term technology partnership. OrNsoft handles the full lifecycle, from requirements and architecture through development, deployment, integration, and continuous improvement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

- A 15% increase in qualified leads or client conversion rates, while enabling teams to handle at least 20% more activity without proportional headcount growth.

A 30% reduction in processing time and a 20% reduction in manual errors or rework across targeted internal workflows.

The project has already produced clear operational gains across the business:

• Approximately 50 hours of manual administrative work saved per week across our teams
• Commission and trainer payroll preparation reduced from several days to a few hours per cycle
• Roughly 60% less manual data entry and spreadsheet-based work across the processes OrNsoft addressed
• Approximately 65% of routine customer inquiries handled without staff involvement
• Faster access to operational data and reporting for managers and leadership
• Greater consistency across clubs by replacing fragmented processes with centralized workflows and shared business rules 

Beyond the immediate efficiency gains, the biggest outcome is that we now have a scalable technology foundation that can support additional automation and AI use cases without having to rebuild each process independently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OrNsoft managed the project very closely and stayed highly responsive throughout the engagement. Their team worked directly with our operations and leadership teams, adapted quickly when priorities changed, and consistently took ownership of issues instead of waiting for detailed instructions.

They delivered key milestones on schedule and were very transparent whenever dependencies or changes affected timing. What stood out most was their ability to move quickly from discussion to execution, while still adjusting the solution as they learned more about how our business operates.

Communication was direct and efficient, and we always had access to senior team members when needed. They were proactive, flexible, and always focused on getting the right outcome rather than simply checking off deliverables.

What was your primary form of communication with OrNsoft Corporation?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was OrNsoft's ability to understand the business problem, not just the technical request. With them, we only have to say things once. It is understood right away, with no need to repeat or re-explain. That level of understanding is rare in a technical partner.

 We could describe what we were trying to achieve, how our operations worked, and where the friction was, and their team would translate that into a practical technical solution and take it all the way to production.

They combine strategic thinking, AI expertise, software engineering, and execution under one roof. They also work very closely with our team, so the result feels built around our business rather than adapted from a generic product.

Are there any areas for improvement or something OrNsoft Corporation could have done differently?

Nothing significant comes to mind. The engagement has gone very well, and OrNsoft has consistently been responsive, adaptable, and effective as our needs have evolved. We will definitely continue working with them.

BACKGROUND

Please describe your company and position.

I am the CEO of AppliSafe

Describe what your company does in a single sentence.

AppliSafe offers state-of-the-art software security solutions to protect businesses and organizations worldwide from a wide range of online threats, including Zero Day Attacks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OrNsoft Corporation to accomplish?

• Our primary goals for hiring OrNsoft were to develop and implement a robust security solution for AppliSafe that leverages advanced AI capabilities to detect and protect against Zero Day Attacks and other potential threats, while ensuring seamless integration, scalability, and adaptability for a diverse range of businesses and organizations worldwide.

SOLUTION

How did you find OrNsoft Corporation?

• Online Search
• Referral

Why did you select OrNsoft Corporation over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from OrNsoft Corporation were assigned to this project?

10-20

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for our collaboration with OrNsoft was focused on the development and implementation of AppliSafe, a comprehensive software security solution for businesses and organizations worldwide, with a strong emphasis on AI-driven features. The project involved the following key deliverables: 

1. Requirements Analysis: OrNsoft conducted a thorough analysis of our security needs, objectives, and desired features for AppliSafe, with a particular focus on leveraging AI capabilities to enhance the software's effectiveness. 
2. Custom Software Development: OrNsoft designed and developed the AppliSafe software, ensuring it met our specific security requirements and provided robust protection against a wide range of online threats, including Zero Day Attacks. 
3. AI Integration: A major component of the project was the integration of advanced AI algorithms into AppliSafe. These algorithms enable efficient detection and protection against potential threats, as well as adaptability to new and emerging security risks. The AI-driven features allow AppliSafe to learn from and respond to the evolving cybersecurity landscape, making it a powerful and cutting-edge security solution. 
4. User Interface and User Experience Design: OrNsoft developed an intuitive user interface and seamless user experience for AppliSafe, enabling easy management and monitoring of security features, including AI-driven insights, for a diverse range of clients. 
5. Testing and Quality Assurance: Rigorous testing and quality assurance were performed throughout the development process, particularly focused on the effectiveness and reliability of the AI components, ensuring the stability and security of AppliSafe. 
6. Deployment and Integration: OrNsoft assisted with the deployment and integration of AppliSafe across various platforms, including web-based applications, while ensuring that the AI-driven features functioned seamlessly and efficiently for optimal security. 
7. Training and Documentation: OrNsoft provided comprehensive training materials and documentation for AppliSafe, with a special focus on the AI-driven features. This helped users understand and make the most of the AI capabilities within the software, enabling them to effectively manage and respond to security threats. 
8. Ongoing Support and Maintenance: To ensure the smooth functioning and adaptability of AppliSafe in a rapidly evolving cybersecurity landscape, OrNsoft provided continued technical support and maintenance. This included monitoring the performance of the AI algorithms, updating them as needed, and addressing any technical issues that arose. 
9. Performance Monitoring and Optimization: OrNsoft closely monitored the performance of AppliSafe, particularly the AI-driven features, to identify areas for improvement and optimization. This involved regularly analyzing the software's response to emerging threats and refining the AI algorithms to ensure continued effectiveness in detecting and protecting against potential attacks.
10. 10/Scalability and Adaptability: To cater to the diverse security needs of various clients and industries, OrNsoft ensured that the AI-driven features of AppliSafe were scalable and adaptable. This allowed the software to be easily customized and fine-tuned to meet the unique security requirements of each client. 

Overall, the collaboration with OrNsoft resulted in a comprehensive and powerful software security solution, with a strong emphasis on AI-driven features. AppliSafe not only provides robust protection against a wide range of online threats but also remains adaptable and effective in the face of new and emerging cybersecurity risks, thanks to the advanced AI algorithms integrated into the software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with OrNsoft had several tangible outcomes that showcase the progress and success of the project: 

• Enhanced security: With the AI-driven AppliSafe software, our clients experienced a notable improvement in the security of their websites and applications, significantly reducing instances of successful attacks and breaches. 
• Quick threat detection: The AI algorithms in AppliSafe helped to identify potential threats, including Zero Day Attacks, much faster and more accurately, minimizing vulnerabilities and lowering the risk of data breaches or other security incidents. 
• Happy customers: The strong protection offered by AppliSafe, combined with its user-friendly interface, led to increased customer satisfaction. As a result, we saw higher retention rates, positive feedback, and new customers coming in through referrals. 
• Less spam and unwanted traffic: Thanks to AppliSafe's advanced spam protection and filtering, our clients' websites saw a major reduction in spam, bad bots, and crawlers, improving website performance and user experience for genuine visitors. 
• Better analytics and insights: The dashboard in AppliSafe gave our clients detailed stats and insights about their website security, allowing them to make smarter decisions about security measures and allocate resources more effectively. 
• Cost-effectiveness: By providing effective protection against security threats, AppliSafe helped our clients avoid potentially high costs related to data breaches, damaged reputations, and missed business opportunities. 
• Adaptability: AppliSafe's scalable and flexible AI-driven features enabled us to cater to a diverse range of clients, from small startups to large corporations, across various industries. In summary, our successful partnership with OrNsoft and the development of AppliSafe resulted in meaningful improvements in security, customer satisfaction, and business growth. This highlights the effectiveness of the project and the value of AI-driven security solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OrNsoft Corporation's project management was highly effective and well-organized. They followed a structured approach, which included regular communication and updates, ensuring that we were always informed about the project's progress. Some of the key aspects of their project management include: 

• Timely delivery: OrNsoft Corporation consistently met deadlines and delivered items on time. Their team worked diligently to ensure that each phase of the project was completed as per the agreed-upon schedule, allowing us to maintain momentum and avoid any delays. 
• Responsive to our needs: The team at OrNsoft Corporation was always attentive to our requirements and open to feedback. They were quick to address any concerns or changes we requested, ensuring that the final product was in line with our expectations and goals. 
• Clear communication: OrNsoft Corporation established clear lines of communication from the outset. We had regular meetings and check-ins to discuss the project's progress, which allowed us to stay updated on any developments and make timely decisions. 
• Proactive problem-solving: Whenever challenges or obstacles arose, the OrNsoft team was proactive in identifying and resolving them. They would come up with creative solutions to maintain the project's momentum and keep it on track. 
• Collaborative approach: OrNsoft Corporation fostered a collaborative atmosphere, where our team and theirs worked together seamlessly. They were open to our ideas and suggestions, and we felt like a true partner throughout the entire process. 

Overall, OrNsoft Corporation's project management was exemplary, resulting in a smooth and successful collaboration. Their timely delivery, responsiveness to our needs, clear communication, proactive problem-solving, and collaborative approach played a crucial role in the project's success.

What was your primary form of communication with OrNsoft Corporation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There were several impressive aspects about OrNsoft Corporation that stood out during our collaboration, making them a unique and valuable partner: 

• Technical expertise: OrNsoft Corporation has a highly skilled team with extensive knowledge in web security, AI implementation, and software development. Their ability to combine these areas of expertise to create the powerful and innovative AppliSafe security solution was truly impressive. 
• AI-driven approach: The integration of AI technology into the AppliSafe security solution showcased OrNsoft's commitment to staying ahead of the curve in the industry. Their ability to harness AI for detecting and protecting against threats, including Zero Day Attacks, added a cutting-edge dimension to their offering. 
• Customer-centric mindset: Throughout the project, OrNsoft Corporation demonstrated a genuine focus on understanding and meeting our needs. They took the time to listen to our requirements and concerns, and tailored their solutions accordingly, ensuring that we received a product that truly met our objectives. 
• Strong communication and collaboration: OrNsoft Corporation excelled in maintaining open lines of communication and fostering a collaborative environment. Their willingness to work closely with us, listen to our feedback, and adapt to our requests contributed significantly to the project's success. 
• Proactive problem-solving: OrNsoft's proactive approach to identifying and addressing challenges helped to keep the project on track and ensure a smooth development process. Their ability to come up with creative solutions to obstacles was a testament to their adaptability and commitment to delivering a high-quality product. 

In summary, OrNsoft Corporation's technical expertise, AI-driven approach, customer-centric mindset, strong communication and collaboration skills, and proactive problem-solving abilities make them a unique and impressive partner in the field of software security and development.

Are there any areas for improvement or something OrNsoft Corporation could have done differently?

While our overall experience with OrNsoft was highly positive, there are a couple of minor areas where they could potentially enhance their services: 

• Documentation: Although OrNsoft provided us with useful documentation, there might be room for further improvement in terms of details or organization. Ensuring comprehensive documentation throughout the project could help clients better understand the implemented features and make future updates or modifications even more efficient. 
• Onboarding and training: The team at OrNsoft was always available to assist us, but incorporating a more structured onboarding and training process for the AppliSafe solution could enhance the user experience. This could include tutorials, demos, or additional user guides that can help users familiarize themselves with the system more quickly. 
  While these resources could be purchased separately, it would be a nice addition if they were included as part of the standard service offering. These minor suggestions for improvement should not be seen as significant drawbacks, as the overall success of our collaboration with OrNsoft was largely positive, and these areas for enhancement did not detract from our excellent experience working with them.

BACKGROUND

Please describe your company and your position there.

DEKRA Industrial est une entreprise mondiale qui propose des services de tests et d'inspections techniques pour diverses industries, notamment l'aérospatiale, l'automobile, la chimie, la construction, l'énergie et l'alimentation et les boissons.

L'entreprise offre une gamme de services tels que les tests et le contrôle non destructifs, les analyses thermiques, le diagnostic immobilier, les conseils en matière de sécurité pour les installations industrielles, le conseil en ingénierie pour la manutention mécanique et les conseils en matière d'hygiène Sécurité Environnement.

En tant que Manager chez DEKRA Industrial Activité Certificats Economies d’Energie en France, Je suis responsable de la supervision des opérations et des performances d'une ou plusieurs unités commerciales ou départements.

Je suis chargé de développer et d'exécuter des stratégies de croissance et de rentabilité, de gérer les relations clés avec les clients et les parties prenantes, et de veiller à ce que les services de l'entreprise répondent à des normes élevées de qualité et de sécurité.

En outre, je suis responsable du recrutement et de la formation des employés, de la gestion des budgets et des finances, de la supervision de la conformité aux réglementations et normes applicables, et de veiller à ce que les opérations de l'entreprise soient conformes aux valeurs et à la mission de DEKRA

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OrNsoft Corporation, and what were your goals?

DEKRA, a engagé OrNsoft pour un projet de développement de logiciels personnalisés pour améliorer la gestion des inspections techniques de l'entreprise. Le but de ce projet était d'augmenter la productivité de l'entreprise en automatisant certains processus, de réduire le temps nécessaire pour effectuer les inspections et rédiger les rapports, et d'améliorer la précision et la cohérence des rapports en standardisant les modèles et les formats de rapport.

L'objectif ultime était d'améliorer la qualité des services de DEKRA, de renforcer leur position sur le marché et de fidéliser les clients existants tout en attirant de nouveaux clients. Avec l'aide d'OrNsoft, DEKRA a réussi à développer un logiciel personnalisé qui a répondu à leurs besoins et a permis à l'entreprise d'atteindre ses objectifs en matière de productivité et de qualité de service.

SOLUTION

How did you select this vendor and what were the deciding factors?

Pour sélectionner notre fournisseur pour le projet, nous avons mené une évaluation approfondie des fournisseurs potentiels en se basant sur plusieurs critères. Nous avons évalué la réputation des fournisseurs, leur expertise technique, leur expérience dans des projets similaires, leur capacité à répondre aux besoins spécifiques, ainsi que leur capacité à livrer le projet dans les délais rapides et le budget impartis.

Après une évaluation rigoureuse, OrNsoft a été choisi comme fournisseur en raison de leur expertise technique, de leur expérience dans des projets similaires, de leur capacité à comprendre les besoins spécifiques de DEKRA et de leur engagement à livrer le projet dans les délais. La réputation d'OrNsoft en tant que fournisseur fiable et innovant auprès d'autres grandes entreprises partenaires de Derka a également été un facteur décisif dans la sélection de l'entreprise.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Le projet comprenait plusieurs étapes clés qui ont été exécutées en étroite collaboration entre DEKRA et OrNsoft. Les étapes du projet comprenaient :

1. Analyse des besoins et conception du logiciel : Dans cette étape, OrNsoft a travaillé avec l'équipe de DEKRA pour comprendre les besoins spécifiques de l'entreprise en matière de gestion d'inspections techniques. Cette phase comprenait une analyse des processus métier existants, des workflows et des besoins de reporting. En utilisant ces informations, OrNsoft a conçu une solution personnalisée pour répondre aux besoins de DEKRA.
2. Développement du logiciel : Après la conception initiale, OrNsoft a commencé le développement du logiciel en utilisant les technologies web based/cloud pour qu'elle soit accessible et à jour à tout moment. Je ne peux malheureusement pas partager les technologies exactes utilisées, néanmoins le framework utilisé est ONSPanel solution propriétaire d'OrNsoft.
3. Tests et validation : Tout au long du processus de développement, OrNsoft a mené des tests rigoureux pour s'assurer que le logiciel fonctionnait correctement et répondait aux spécifications de DEKRA. Les tests ont été effectués en étroite collaboration avec nos équipes pour s'assurer que le logiciel était adapté à notre environnement opérationnel.
4. Formation et déploiement : Après la phase de tests et de validation, OrNsoft a déployé le logiciel et fourni une formation à l'équipe de DEKRA pour assurer une adoption réussie du nouveau système. Les principaux livrables du projet comprenaient un logiciel personnalisé pour la gestion des inspections techniques, des rapports générés automatiquement, une interface utilisateur intuitive et facile à utiliser, ainsi qu'une formation pour nos équipes.

Dans l'ensemble, le projet a permis à DEKRA d'améliorer considérablement l'efficacité et la productivité des inspections techniques, en réduisant les délais de traitement et en améliorant la qualité des rapports générés.

How many people from the vendor's team worked with you, and what were their positions?

OrNsoft a affecté une équipe de développeurs et de spécialistes techniques pour travailler en étroite collaboration avec l'équipe de DEKRA. Le nombre de personnes dans l'équipe d'OrNsoft variait en fonction des besoins du projet à différents stades. Globalement, l'équipe d'OrNsoft était composée d'un chef de projet, de plusieurs développeurs logiciels, d'un expert en conception de bases de données, d'un expert en architecture de logiciels et de testeurs logiciels.

Tous les membres de l'équipe étaient hautement qualifiés et expérimentés dans leurs domaines respectifs, ce qui leur a permis de fournir une solution de haute qualité qui répondait aux besoins spécifiques de DEKRA. Nous avons aussi apprécié le fait que le CEO a suivi de très près le projet pour que celui-ci se déroule le mieux possible.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Après la mise en place de la solution OrNsoft, l'entreprise a vu des résultats significatifs en termes d'efficacité opérationnelle et de productivité. Les techniciens ont pu effectuer leurs inspections plus rapidement et avec plus de précision, et le temps nécessaire pour rédiger les rapports d'inspection a été considérablement réduit.

DEKRA a également bénéficié d'une meilleure gestion des données et d'une meilleure visibilité sur les performances des techniciens grâce à la centralisation des informations sur les inspections et les rapports.

Cela a permis à l'entreprise de prendre des décisions plus éclairées et d'améliorer continuellement ses processus et ses services. Nous avons aussi noté une nette augmentation avec la satisfaction client, qui recevait leur rapport beaucoup plus rapidement.

Les résultats ont été mesurés par rapport aux indicateurs clés de performance (KPI) convenus à l'avance entre DEKRA et OrNsoft. Les retours de l'équipe de DEKRA ont été très positifs, et ils ont souligné la qualité de la solution fournie par OrNsoft, ainsi que leur engagement et leur professionnalisme tout au long du projet.

Describe their project management style, including communication tools and timeliness.

Pendant la mise en œuvre du projet, OrNsoft a adopté une approche de gestion agile pour s'assurer que nos besoins étaient constamment pris en compte et que le projet était livré à temps. OrNsoft a utilisé une variété d'outils de communication pour assurer la transparence et la clarté des échanges avec l'équipe de DEKRA.

Les appels vidéo réguliers (Zoom, Meet etc..), les mises à jour par email et les réunions hebdomadaires ont permis de s'assurer que toutes les parties prenantes étaient informées de l'avancement du projet et des prochaines étapes. OrNsoft a également été très réactif pour répondre aux questions et aux préoccupations de DEKRA, et a travaillé en étroite collaboration avec l'équipe pour s'assurer que les changements et les ajustements nécessaires étaient mis en œuvre rapidement et efficacement.

En fin de compte, la communication claire et régulière et la gestion de projet agile ont permis à OrNsoft de livrer le projet à temps et dans les limites du budget, tout en répondant aux attentes de DEKRA en matière de qualité et de fonctionnalités.

What did you find most impressive or unique about this company?

Tout d'abord, leur expertise en développement de logiciels et en gestion de projets leur a permis de comprendre rapidement les besoins et les objectifs de DEKRA, et de proposer une solution sur mesure pour répondre aux défis spécifiques. De plus, l'engagement d'OrNsoft en matière de communication et de transparence a été remarquable tout au long du projet, avec des mises à jour régulières, des appels et des réunions pour tenir DEKRA informé de l'avancement et des prochaines étapes.

Cela a contribué à renforcer la confiance, et à garantir que le produit final répondait à toutes les attentes de DEKRA en termes de fonctionnalité et de qualité. Enfin, DEKRA a été impressionnée par la capacité d'OrNsoft à être flexible et adaptable lorsque cela était nécessaire, en répondant rapidement aux changements et ajustements de la portée ou du calendrier du projet.

Cela leur a permis de rester sur la bonne voie et dans le budget, tout en veillant à ce que le produit final réponde à toutes les exigences et spécifications de DEKRA. Dans l'ensemble, DEKRA a été extrêmement satisfait des résultats du projet et n'hésiterait pas à recommander OrNsoft à d'autres entreprises à la recherche d'un partenaire fiable et innovant en matière de développement de logiciels.

Are there any areas for improvement or something they could have done differently?

Bien que DEKRA ait été extrêmement satisfaite du produit final livré par OrNsoft Corporation. elle a estimé que le fournisseur aurait pu améliorer certains aspects. DEKRA aurait apprécié une documentation plus détaillée pour l'utilisation du logiciel, notamment en ce qui concerne les parametrage des trames de contrôle.

Malgré ce point à améliorer, DEKRA était toujours extrêmement satisfait du résultat final du projet et a estimé qu'OrNsoft avait fourni un excellent niveau de service et d'expertise tout au long du processus.

BACKGROUND

Introduce your business and what you do there.

We are a door manufacturer. The majority of our work is high-end interior door manufacturing for residential and commercial projects. We then work with architects to present our work, and we also sell to some distributors. Everything we do is basically customized, so it’s on a per project basis.

I am the president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OrNsoft?

We needed a website to help our company with SEO and project management.

SOLUTION

What was the scope of their involvement?

OrNsoft aided our company by issuing a type of CRM [Customer Relationship Management] system. Prior to the sale estimate, the system sends a newsletter to our range of contacts. After we book the project with a contact, the contact becomes a project itself and our project managers put all their details and purchase information into the insurance certification request. I’m not so technical as far as websites and all that, but what they did is created a system that allows you to put the information into the certificate, click a button, and have all of your information automatically sent to our insurance department, that then resends an email back to the sender in a nicely made form. OrNsoft is doing a very good job. They keep updating the system.

How did you come to work with OrNsoft?

We found them online. After interviewing them, they came to our firm and we created our first site. The first project was very small because we were small at the time.

How much have you invested with OrNsoft?

Every year we spend $50,000 to $200,000.

What is the status of this engagement?

It’s been seven or eight years. Every year we do some type of a project with OrNsoft.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We experienced a major improvement of sales with the SEO.

What did you find most impressive about OrNsoft?

They are responsive. Sometimes, if there is a bug or something that doesn’t work, they usually fix it within a day. We fill out all the details together in writing, and usually there are no surprises.

Are there any areas OrNsoft could improve?

No. Even though I don’t really know their exact operation, when we tell them what we need, they just do it. Like every business, there is always room for improvement, but that’s really a question for them I would think.