Orinix

BACKGROUND

Please describe your company and position.

I am the Process Engineer and Project Manager of OMEVO Eva Dywaniki

Describe what your company does in a single sentence.

Our company focuses on the manufacture and sale of automotive accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Orinix to accomplish?

• Odoo CRM system implementation
• Post-implementation system enhancements and additional functionality
• Ongoing maintenance (bug fixes and server management) of the Odoo CRM

SOLUTION

How did you find Orinix?

On-site Odoo showcase event

Why did you select Orinix over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Orinix were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1) System infrastructure and Setup

- Odoo deployment: deploying staging and production servers.

- System tuning: configuration and tuning of the database and Odoo itself.

- External setup: configuring rules for server error monitoring.

- Backup setup: implementing daily backups.

2) CRM & Business Process Configuration

- Pipeline setup: creating and setting up specific pipelines.

- Field Customization: adding custom fields and multi-currency support.

- Automation: configuring automated actions for lead movement and validation rules.

- Access Control: setting up user roles and permissions.

- Data Quality: developing a duplication control mechanism.

- Module Configuration: general configuration of the CRM and related modules.

3) Data Migration

- Contacts migration: importing contacts from our previous CRM system.

- Lead migration: importing leads from our previous CRM system.

4) External integrations

- Communication: integrating Gmail and WhatsApp

- Website: CMS integration

- VoIP/Call Center: integration with our VoIP/Call Center

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of all deliverables is complete and successful. The system operates reliably, and their team manages maintenance and timely bug fixes with dedication. Beyond maintenance, they provide consultations for system improvements and functionality additions. Furthermore, all our enhancement tasks are implemented accurately based on the technical specifications provided. If those enhancements cause any conflicts with existing system elements, they provide crucial feedback on those issues and potential solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All project points were delivered on time, with several instances completed ahead of schedule. They are highly attentive, approaching every request with active listening and a strong willingness to help. I evaluate their project management expertise as exceptionally high.

What was your primary form of communication with Orinix?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The Orinix's approach to customer projects is exemplary. Their commitment is apparent, as they are clearly interested in the project's success and prioritize customer satisfaction. We maintain direct contact with the Orinix team, assigned to our poject, who are highly responsive, often providing an immediate reply. Significantly, all issues we designate as 'Critical' are resolved with exceptional speed.

Are there any areas for improvement or something Orinix could have done differently?

Overall, we are highly satisfied with Orinix's performance across implementation, maintenance, and enhancements. The team's dedication and rapid response on 'Critical' issues have been excellent.

On the other hand, if I were to recommend an optimization, it would be to strategically assign one additional support member to the project team. I fully understand that dedicated employees aren't feasible for every project if the workload doesn't support the cost. However, incorporating a 'plus one' team member would offer substantial benefits:

- Guaranteed Responsiveness: It ensures they can rapidly attend to client's needs, even if primary team members are engaged with other projects.

- Workload Resilience: It acts as a crucial buffer. If the current resource allocation is tight, a sudden increase in the number of client tasks could quickly overwhelm the team. A 'plus one' resource would be game-changing in maintaining smooth operations during peak demand.

By adopting this resource strategy, the speed and consistency of the service Orinix provides could be made even faster.

BACKGROUND

Introduce your business and what you do there.

Sagtech develops custom web, mobile, and decentralized applications for the European market, using advanced technologies and a transparent, data-driven approach to deliver scalable and tailored IT solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orinix?

We needed to staff our engineering team for the learning platform.

SOLUTION

What was the scope of their involvement?

Orinix built a robust backend microservice for our web project, which led to a 42% improvement in platform responsiveness and enabled us to scale. Their work included backend development, CI/CD, and AWS. The team also developed gamification APIs for quests, streaks, XP, badges, and rewards, and real-time quest and achievement updates via WebSockets, among other features. 

What is the team composition?

We worked with two teammates from Orinix.

How did you come to work with Orinix?

We found Orinix through a referral.

What is the status of this engagement?

We worked together from October 2024–June 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our platform's scalability improved by 42%, user session length increased by 30%, and quest completion rates rose by 38%.

How did Orinix perform from a project management standpoint?

Orinix provided great project management and always delivered on time. We primarily communicated via Slack and Google Meet.

What did you find most impressive about them?

Orinix's attention to detail and ability to change the scope of work quickly were impressive. The engineering team felt like our own teammates.

Are there any areas they could improve?

There was nothing they could improve on — everything was great.