Orangutans services LLP

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of a florist company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orangutans services LLP?

We needed someone to provide us with digital marketing services.

SOLUTION

What was the scope of their involvement?

Orangutans services is providing us with Google Ads management, SEO, and social media campaign strategies. The process involves sending each piece of deliverable to me for approval or feedback in case we need to revise wordings or graphics.

In terms of lead acquisition, they’re responsible for taking down the potential customer’s contact information or if the matter is more complex, they’ll pass it over to our internal team and we’ll take the conversation from there.

What is the team composition?

I typically communicate with one of the directors and two digital marketing specialists.

How did you come to work with Orangutans services LLP?

We came across their company through word of mouth and after getting their contact information, we got into a positive discussion about opportunities and budget details — which was very important to me.

How much have you invested with them?

So far, we’ve spent around $12,000.

What is the status of this engagement?

Our ongoing partnership started in September 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since partnering with Orangutans services LLP, we’ve had about a 58% increase in sales, an 18% increase in traffic, and a 30% increase in lead conversion.

The team is very attentive to details and they’re proactive when it comes to resolving issues.

How did Orangutans services LLP perform from a project management standpoint?

We always work with tight deadlines, but we’re able to push through thanks to our collaborative effort.

We typically communicate through WhatsApp and we use the backend of Facebook Business Manager, Shopify, and Google to manage the project and oversee the analytics.

What did you find most impressive about them?

We’re impressed with their personalized services and how they take our account seriously. They always have answers to my questions and they’re very responsive to my concerns.

Are there any areas they could improve?

At the moment, nothing comes to mind.

Do you have any advice for potential customers?

My advice is to understand the needs of your customers, so that you can provide Orangutans services with the necessary information to help you achieve what you want.

BACKGROUND

Please describe your company and your position there.

We’re a family-owned business wildly passionate about helping everyone meet their batteries need. we’ve been supplying all batteries to electrical wholesalers, mechanics, OEM, and the public since 2010. Whatever your batteries needs are, you can rest assured knowing we have got you covered.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Orangutans services LLP, and what were your goals?

I was looking for generating sales for the my products so I have hired Orangutans services LLP for google ads.

SOLUTION

How did you select this vendor and what were the deciding factors?

Through upwork I came to know about this agency, I have done initial communication with the Orangutans team and they have understood my requirement and by business goal, they presented a perfect strategy to fulfill my goals. I was satisfied with the discussion and finally selected them.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The project was about sales for our products and to capture potential customers.

How many resources from the vendor's team worked with you, and what were their positions?

They have an expert social and google team which was able to understand my needs and requirements and was able to take decisions accordingly. The communication process was very smooth which help me to convey messages effectively. We had regular calls and discussions to analyze the process of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I got a ROAS of 10 times on the spent. I really appreciate the team targeting approach to the different audience segments. And the way they consider the ups and downs to strategize in a more appropriate way.

How effective was the workflow between your team and theirs?

They have an effective workflow and a single point of communication. They kept me updated on the status of the project.

What did you find most impressive or unique about this company?

They didn’t just ask us to give them instructions. They participated in the strategy through to execution. This showed us their understanding of the intent and the outcome, rather than delegating the outcome to us.

Are there any areas for improvement or something they could have done differently?

I found everything as per my expectation so I am happy with them.