Orangemantra

BACKGROUND

Please describe your company and your position there.

Ecom Express is providing end-to-end technology-enabled logistics solutions to small and large e-commerce players. As a Senior Manager, I am leading the product team in the firm and manage the execution of the Product roadmap.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OrangeMantra, and what were your goals?

We were looking to improve and automate the onboarding process of the Customers by complete end to end digitalization process. In addition, we also want to improve the Customer facing interface and Website. Since this was a time bound objective, we took services from OM team based on their expertise for the development and delivery.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found the vendor via referral and considered them along with couple of other vendors. Since it was a time bound project, we selected the vendor on basis of their expertise and support offered for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We initiated the work with Project kickstart meeting followed by workshops to explain the requirements and gain common understanding on the scope. UI was developed and agreed upon. We followed the Scrum framework with 2 weeks sprint for the development. The deliverable were verified and feedback was collated for subsequent processing and planning. Post release, in the first quarter we have witnessed around 35% increase in the customer base.

How many people from the vendor's team worked with you, and what were their positions?

Project Manager: 1 BA: 2 Front- End Developer: 2 Backend Developer: 3 QA: 3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to launch the project early by 1 month. Within the first quarter post release, we were able to witness 40% increase in new customers count and it has certainly helped the internal Sales team along with the experience provided to Customers.

Describe their project management style, including communication tools and timeliness.

Basecamp Email Google Meet Microsoft Teams

What did you find most impressive or unique about this company?

I am impressed with their agility and quick turnaround time on the feedback shared.

Are there any areas for improvement or something they could have done differently?

There was a scope of the improvement in the Communication process.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CTO of Alyve Health, a healthcare ecosystem we’re building in India. We started the company last year, and we’re just getting into healthcare services. I’m from Delhi, and my other two co-founders are from Mumbai.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OrangeMantra?

We were planning to build something that not many people have done. They’ve provided us with different types of expertise.

SOLUTION

What was the scope of their involvement?

OrangeMantra has designed and built our iOS, Android, and web applications. When we started this company, we needed many people on the front- and backend sides, as well as other areas. First, we had to more or less develop the core solution’s architecture.

Initially, they came on board to support us with iOS, Android, and backend development, specifically for PHP, Laravel, and Python. We zeroed down on PHP and Laravel, and we went with Python for analytical use cases. 

We’ve worked with an agile methodology, so we have two-week sprints. We started with minimal documentation, which served us two purposes: agility and discussing things among the team. That has allowed us to develop and experiment with many things — there are a lot of ideas from both teams.

When we started working on it more, we realized that the solution wouldn’t be as simple as other e-commerce websites. We use their component on our Wix site. However, we’ve invested more into our B2B and consumer applications.

They’ve built the regular purchase journey for our available services, such as yoga, mental health, and so on. They’ve also integrated healthcare and fitness apps, Google, a pedometer, and other tools, which have been one of the key concepts of our healthcare ecosystem. Additionally, they’ve helped us build the engagement ecosystem and our own to-do model, which is basically a personalized calendar module. The user can come and take any healthcare services, including insurance, wellness, and mental health. We have different journeys, and OrangeMantra has developed all of them.

Another key thing is that their UI designers have also supported us. Moreover, they’ve helped us with the DevOps team to bring this ecosystem to a more scalable level. Our infrastructure is currently hosted on AWS, which they’ve entirely set up.

What is the team composition?

We initially worked with 7–8 people with different expertise. After that, we started building our own team, which now consists of 3–4 people who are always involved. OrangeMantra has supplied us with a project manager who also acts as SCRUM master. He keeps tabs on everything and has helped us with a solution design.

How did you come to work with OrangeMantra?

They were referred to me by one of my principals. They’d worked with OrangeMantra before, and I’d been engaged with them in my previous organization, where they created a Salesforce effectiveness tool. Our relationship goes back at least four years.

When we started our own company, we decided to engage with them again to build the services from scratch.

How much have you invested in them?

We’ve spent close to $60,000–$65,000.

What is the status of this engagement?

We started working with them on this project in April 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app has already been launched. We had a soft launch in October 2020, and since January 2021, it’s been going full throttle.

We’ve launched a program for a company, and it has been bug and error-free. Also, there hasn’t been downtime. Users are based across different time zones in and outside India, so I think the performance has been satisfactory.

We’ve been told it’s a seamless experience. It’s a consistent experience across all devices, whether on iOS, Android, or the web app. Since it was done for the first time in India, users hadn’t seen something like this before.

Overall, OrangeMantra has met our expectations. In many situations, we needed a couple of resources on short notice, and they were able to provide them. That gives me more confidence in our partnership because they can still supply quality resources if something goes wrong.

How did OrangeMantra perform from a project management standpoint?

Bugs are part of the development cycle; there are different reasons for bugs, whether it’s miscommunication between the product and development teams or changes. During the initial development cycle, there were bugs, but they put testers in place. For the last year and a half, we’ve been working totally in the time and money, since it isn’t a fixed budget project.

We have our own WhatsApp group with the management and developers. If we need any escalation, we go that route. Sometimes we’ll simply drop a message there, and they’re responsive. We use Slack with the developer and the team that works with me. In general, their team is totally integrated with our team across different modules.

What did you find most impressive about them?

Their expertise and responsiveness are outstanding. Many people in the industry have the expertise, but I won’t work with them if they aren’t responsive. If someone is responsive and can put themselves in my shoes, that makes them different.

Are there any areas they could improve?

They’re over accommodating on many things, and I believe they need to start working more on it. Sometimes you become so over accommodating and over cooperative, you end up getting into situations or scope creep. Overall, they have a good team and are doing really well, but I believe they need to start saying no.

Do you have any advice for potential customers?

Be clear with your objectives and don’t take them as another vendor. If you share your roadmap with them, they can be your long-term partners. Otherwise, it might confuse the team because they won’t know where they stand in the overall scheme of things. Give them the roadmap and what you’re trying to achieve.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce head of technology for a retail company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OrangeMantra?

I needed someone to develop our e-commerce website.

SOLUTION

What was the scope of their involvement?

The OrangeMantra team developed our e-commerce website and implemented app integrations in our platform, but they didn’t build everything from scratch. They’re now in charge of maintaining our website. 

What is the team composition?

We’re working with business analysts, architects, administrators, developers, and testers.

How did you come to work with OrangeMantra?

We found 4–5 companies on Google, and we hired OrangeMantra because they offered cost-effective services. On top of that, they had excellent turnaround times and solutions.

How much have you invested with them?

We’ve spent more than 40 million Indian Rupees (approximately $530,000 USD).

What is the status of this engagement?

We started working together in March 2017, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our business has grown since we partnered with OrangeMantra.

How did OrangeMantra perform from a project management standpoint?

Their process is good, and we use ActiveCollab as our project management tool. Then, we use WhatsApp and email to communicate.

What did you find most impressive about them?

OrangeMantra is supportive and proactive.

Are there any areas they could improve?

They have limited resources so they need to expand.

Do you have any advice for potential customers?

I recommend working with them.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a peer-to-peer crime reporting platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OrangeMantra?

We hired them to build a chatbot system for us.

SOLUTION

What was the scope of their involvement?

OrangeMantra built an automated response system that would connect our various apps. They implemented different chatbots, all sourced from a single system. They also established the system’s singular backend.

The chatbot system relies on different technologies, like Google Maps APIs that indicate where the chatbot is responding. The team also leveraged natural language processing, WebSockets, and backend AWS APIs.

How did you come to work with OrangeMantra?

I found them online. I held interviews with different companies and felt most comfortable moving forward with them.

How much have you invested with them?

We spent around $20,000 with them.

What is the status of this engagement?

We started working together in May 2020 and are just finishing up the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve enjoyed the process of working with them, from a personality standpoint. They’re great at what they do. There were some project snags along the way, but they allowed us to quickly recover from these pitfalls. They proved to be an affordable option in building a prototype.

They also had great communication skills; we could articulate the problem that we were trying to solve, and they’d come up with appropriate solutions.

How did OrangeMantra perform from a project management standpoint?

They were great at maintaining a fast pace to keep us moving at the rate we wanted. There might’ve been a little mismatch between what we required and what was actually delivered. That being said, expectation management is a difficult aspect of executing a project prototype, in general.

What did you find most impressive about them?

They take a problem-solving approach to their work, on a deeper level. They try to really understand the problem that’s being addressed, more so than other groups. They took the time to understand where we wanted to head with the project before launching into development. I saw that reflected in the project proposal and their communication along the way.

Are there any areas they could improve?

They could improve their design capabilities. We spent a lot of time preparing detailed documentation for our design specs, and the final solution did not look as good as we’d proposed. The project is still underway, though, so we’re looking forward to seeing improvements as we move closer to product completion.

I’d encourage them to do a little more research on the project requirements to make sure that they’re attainable. They should ensure the fulfillment of all project requirements before the finalization of payment.

Do you have any advice for potential customers?

Make sure that you provide a lot of detail. While they’re fairly good at filling in the gaps, I’d encourage you to have a very clear picture of what you’re trying to do. Otherwise, you might come up short in terms of the final result.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Parrot Innovations, a tech company that provides solutions for the educational sector. Some of our services include attendance tracking, school visitor management, and report analysis.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OrangeMantra?

OrangeMantra has been working with us to develop our software for attendance automation.

SOLUTION

What was the scope of their involvement?

They’re creating a platform where a child’s school attendance is automatically registered on the backend; their presence or absence would trigger an app notification to be sent to the school or parents. Their team has developed everything from the front- to backend and is now assisting us with testing and deployment into the Google and iOS stores.

What is the team composition?

There are more than 10 people from their team currently working for us.

How did you come to work with OrangeMantra?

I found them through an online search and met with them a couple of times. They understood our brief quickly and were happy with the timeline, so I decided to go with them.

How much have you invested with them?

We’ve spent roughly $20,000.

What is the status of this engagement?

We began working with them in December 2019, and the work is still ongoing. We plan on hiring them for other projects as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While development is still underway, the quality of their software and code has been very good. They’ve been completing tasks in a timely manner, which has kept us on schedule. Their deployment has been effective as they ensure that everything is done perfectly. 

How did OrangeMantra perform from a project management standpoint?

They’re very responsive. They have an effective system where there’s an automated response updating us about their project progress. They utilize an internal portal for project management. When we’re not using Skype, we go to their office and have in-person meetings.

What did you find most impressive about them?

They’re a very friendly bunch who have established an excellent environment. While we might not be their most expensive clients, they still treat us like our business is very important to them.

Are there any areas they could improve?

It’s hard to say because the product hasn’t been fully launched yet. I can only provide solid feedback upon deployment, but I don’t have any complaints so far.

Do you have any advice for potential customers?

I’d definitely recommend them. Everything has been pretty decent, and they come at a good value.

BACKGROUND

Please describe your company and your position there.

I'm currently a freelance developer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Orange Mantra?

The goal was to develop a social media app for people where they could take pictures, text, live stream videos, translate content and transfer it online, use emojis, participate in group video chats, and insert memes into texts.

SOLUTION

How did you select this vendor?

A friend recommended them to me. We got in touch over Skype and within a few hours of exchanging project requirements and estimations, I was convinced that they could deliver the results I needed.

What was the team composition?

I was initially contacted by the marketers and then as the project progressed, the technical staff was kind enough to clear all my questions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was delivered right on time without any added costs. Though we had a lot of changes done to the original idea, the staff was kind enough to implement those in the predefined time period.

How effective was the workflow between your team and theirs?

The communication was very effective and I was informed of all updates on a daily basis. They were extremely transparent with me and kept me in the loop along the way.

What did you find most impressive about this company?

The most impressive thing has to be how much they value a customer and how far they're willing to go to ensure the client's satisfaction.

Are there any areas for improvement?

Not really. If they maintain the same culture as they scale up and grow, it'll be perfect.

BACKGROUND

Introduce your business and what you do there.

I’m a manager of Salesforce Developers India, an IT company that offers Salesforce services, including development, integration, and consulting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Orangemantra to accomplish for your Salesforce development or integration needs?

We hired Orangemantra for Salesforce consulting services.

SOLUTION

Can you describe the scope of work Orangemantra handled for your project?

Orangemantra handled Salesforce consulting and implementation support for our project, focusing on optimizing business processes, improving CRM efficiency, and streamlining customer management workflows. The scope of work included Salesforce consultation and requirement analysis, CRM customization and configuration, workflow and process automation, lead and customer management optimization, third-party integrations, dashboard and reporting setup, user role and permission management, data migration and system optimization, and ongoing technical support and guidance.The main deliverables included a customized Salesforce environment aligned with our business requirements, automated workflows, improved reporting capabilities, enhanced customer engagement processes, and overall CRM performance optimization.

What is the team composition?

We worked with two teammates from Orangemantra.

How did you come to work with Orangemantra?

We found them through an online search. We chose them over other options because they had high ratings, were close to our geographic location, and offered good value for the cost.

What is the status of this engagement?

We worked together from April 2025–April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Orangemantra's work delivered measurable improvements in CRM efficiency, workflow automation, and customer management processes. With their Salesforce consulting support, we were able to streamline lead management, reduce manual operational tasks through automation, improve reporting visibility, and enhance overall team productivity. The optimized Salesforce setup also improved customer engagement tracking, faster response handling, and better decision-making through centralized dashboards and analytics.Specifically, we observed noticeable operational improvements after the Salesforce implementation. Our team productivity improved by approximately 30–35% due to workflow automation and centralized customer data management. Our lead response time reduced by nearly 40%, enabling faster follow-ups and improved customer engagement. Reporting efficiency also improved significantly, with automated dashboards and real-time visibility reducing manual reporting efforts by around 50%. Overall, the implementation helped us streamline processes and improve decision-making across teams.Before starting the project, our key business goals included improving CRM efficiency, reducing manual processes, accelerating lead response time, and gaining better visibility into sales and customer data. Orangemantra helped us achieve these objectives by streamlining workflows, automating repetitive tasks, and implementing customized reporting dashboards. As a result, our team experienced improved operational efficiency, faster lead management, better reporting accuracy, and enhanced overall productivity, successfully meeting the primary KPIs defined at the beginning of the project.

How did Orangemantra perform from a project management standpoint?

Most of the deliverables were on time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive or unique about them?

We were impressed by Orangemantra's domain expertise and quick response time.

Are there any areas they could improve?

No, there weren't any.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at AI Integrator, a company that helps businesses worldwide integrate AI by automating workflows, developing custom AI tools, providing AI consulting, and integrating large language models into existing systems across various industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Orangemantra?

We were in the middle of a big AI project for a fintech client and were outnumbered as the deadline was near.

SOLUTION

What was the scope of their involvement?

We took Orangemantra’s staff augmentation services and onboarded two AI engineers to speed up the process. The two engineers helped us speed up development, handled backend integrations, supported AI model-related tasks, and jumped in wherever technical bottlenecks were slowing things down. They also assisted with testing and deployment to ensure everything was stable before delivery.

The team worked on integrating AI models into the backend system, improving response workflows, and handling parts of the automation logic required for the fintech use case. They also contributed to API integrations, data processing pipelines, and performance optimization for some resource-heavy modules.

What is the team composition?

We worked with 2–5 teammates from Orangemantra.

How did you come to work with Orangemantra?

We found them through an online search. Their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We spent around $10,000–$49,999.

What is the status of this engagement?

We worked together from January to February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest measurable outcome was that we were able to deliver the project on time despite being short on internal resources and working against a tight deadline.

How did Orangemantra perform from a project management standpoint?

They delivered on time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

I was impressed by Orangemantra's skill in AI.

Are there any areas they could improve?

There’s nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the CEO of ERA Real Estate

Describe what your company does in a single sentence.

ERA Real Estate has been a brand on fast-forward. We know that no one knows local real estate like local agents. That’s why we nurture the collaboration and success of our agents and brokers – with a focus on support and delivering the tools that will help keep them ahead of the game. We’ve raised the bar and raised roofs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Orangemantra Technology Pvt Ltd to accomplish?

• we wanted to build a centralized, easy-to-use platform that would bring together all the important tools our agents need — client relationship management (CRM), property listings, AI-powered lead scoring, task management, and communication — into one single system

SOLUTION

How did you find Orangemantra Technology Pvt Ltd?

• Online Search
• Clutch Site

Why did you select Orangemantra Technology Pvt Ltd over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Orangemantra Technology Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designing a web-based platform for brokers and agents that combined property listing management, client tracking, and sales pipeline management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

One of our agents shared a great story — she was juggling several leads and feeling unsure about which ones to focus on first. The AI-powered lead scoring system flagged one particular buyer as “high priority” due to their behavior — multiple property views, quick responses, and saved searches. She reached out that same afternoon, scheduled a showing, and within a week, that client made an offer on a property. That kind of smart nudge is exactly what we hoped the AI would provide, and it’s made our agents more confident in managing their pipelines.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Orangemantra was excellent. They delivered on time, stuck to the agreed schedules, and were always quick to answer questions or address changes. When we requested adjustments — like tweaking the user interface to make certain features easier to find — they handled those changes with patience and clarity. We never felt like we were “bothering” them, which made it easy to collaborate.

What was your primary form of communication with Orangemantra Technology Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most to us was how Orangemantra blended deep technical skill with a true understanding of how real estate works. They didn’t just build software — they built our software. They took the time to learn our business, our people, and the challenges our agents faced daily. That made a huge difference.

Are there any areas for improvement or something Orangemantra Technology Pvt Ltd could have done differently?

If I had to mention one area for improvement, it would be the early-stage training materials. At first, some of our less tech-savvy agents struggled a bit with all the new features, and the initial help guides were too technical for them. Once we gave that feedback, Orangemantra quickly created simpler video tutorials and step-by-step guides, which helped a lot. But having those ready from the start would have made onboarding even smoother.

BACKGROUND

Please describe your company and position.

I am the CEO of IPP

Describe what your company does in a single sentence.

We are a pallet pooler – a vital part of demanding and fast-moving supply chains. We operate a circular re-use system for high quality pallets and boxes. We

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Orangemantra Technology Pvt Ltd to accomplish?

• Boost SEO rankings for keywords tied to “sustainable pallet pooling” and “temperature-controlled logistics” to capture high-intent clients.
• Amplify our digital presence through targeted campaigns highlighting our operational agility and cost-saving solutions for retailers and producers
• Modernize CRM workflows to streamline client onboarding, real-time issue resolution, and personalized communication.

SOLUTION

How did you find Orangemantra Technology Pvt Ltd?

• Online Search
• Clutch Site

Why did you select Orangemantra Technology Pvt Ltd over others?

• Great culture fit
• Good value for cost

How many teammates from Orangemantra Technology Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Orangemantra executed a three-pillar strategy:

a. CRM Overhaul

Customized CRM Integration: Migrated legacy data to a unified platform with automated workflows for order tracking, pallet retrieval scheduling, and client feedback loops.

AI-Driven Insights: Implemented predictive analytics to flag potential supply chain delays (e.g., seasonal demand spikes) and notify clients proactively.

Training & Support: Conducted workshops for our logistics teams to master the new system, including a 24/7 support channel for troubleshooting.

b. SEO & Content Strategy

Niche Keyword Optimization: Targeted long-tail terms like “ECO-friendly pallet leasing for cold chains” and “pooled packaging solutions for FMCG.”

Educational Content: Produced case studies (e.g., “Reducing Waste in Fresh Produce Logistics with IPP’s Reusable Pallets”) and video testimonials from clients in retail.

Localized SEO: Optimized Google My Business profiles for regional hubs in Europe and North America to attract hyperlocal clients.

c. Digital Marketing Campaigns

LinkedIn Thought Leadership: Launched a series of articles and webinars featuring our COO discussing circular logistics, generating 150+ qualified leads.

Retargeting Ads: Highlighted our 24/7 customer service and pallet traceability tools for clients who abandoned inquiry forms.

Sustainability Microsite: Created a dedicated “Green Hub” showcasing our carbon footprint reduction metrics and client success stories.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CRM Impact: Customer query resolution time dropped from 48 hours to 6 hours post-implementation. One client, a frozen food distributor, credited the new system for avoiding a $50K loss by alerting them to a pallet shortage before a major delivery.

SEO Growth: Achieved top-3 rankings for 15+ targeted keywords, resulting in a 40% month-over-month increase in organic inquiries from specialty sectors like pharmaceuticals.

Campaign Wins: The LinkedIn campaign secured partnerships with two global retailers, while the retargeting ads recovered 80+ stalled leads, including a national grocery chain.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Orangemantra’s agility stood out. During a critical product launch, our team needed last-minute SEO adjustments to align with a client’s embargoed sustainability report. They reallocated resources overnight, delivering revised content ahead of schedule. Weekly sprint reviews and transparent Slack updates ensured alignment, even when our internal IT team faced delays migrating CRM data.

What was your primary form of communication with Orangemantra Technology Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their industry-specific expertise was unparalleled. For instance, they proposed integrating weather API data into our CRM to predict regional pallet demand—a game-changer for clients in agriculture. They also crafted SEO content around lesser-known pain points, like “cross-border pallet compliance,” which competitors overlooked.

Are there any areas for improvement or something Orangemantra Technology Pvt Ltd could have done differently?

While their technical execution was flawless, deeper initial consultations with our frontline logistics staff could have accelerated CRM adoption. For example, warehouse teams initially struggled with the mobile app’s UI, which minor tweaks later resolved. Earlier hands-on training sessions would have smoothed this transition.